I went here for my birthday yesterday and we got seated tell me why it took them 30 mins to take our order. Not to mention no other customers were there except maybe like 3 others. Then on top of that it took a hour to bring out our food. It was horrible then an additional hour to bring the checks. Like when I say they were empty they were empty. Red lobster y'all have to do better. Seriously. My waiter was super slow we barely seen her. Smh read more

My waitress talk all about how welcome they are no matter how late we get there. Turned out the frozen food that they microwave it not even throughly well cook. I had to eat cold mash potatoes plus the waitress forgot my side order of lobster. Won't be return!!!! What a waist!!! read more

This place is a dump and the service is horrible. Insects can be seen on the restaurant and you tell the staff and their answers is "what do you want me to do?" read more

I would not come here if you are hungry. I came with my son at 8:30 p.m. We were the only ones in the lobby area and still had to wait when the place was less than half full. I was told by the manager because of the coronavirus that a lot of the staff is there because of the college's being let out. The staff that was there was only working 3 tables at a time and no more. Everyone that talked to us talked to us like we were disrupting their night and shouldn't have been in there. We did order an appetizer and ended up getting our salads before it. Then my son's steak was tough when he tried to cut part of it. I would not recommend this place to anyone at all. read more

I go there yesterday The service not good at all The server forget what I ordered They charge me the food that I'm not order read more

Went to Red Lobster for a Christmas luncheon. The service was great. Food was good. After we finished eating a roach was crawling on the seat beside me. We tried to tell the staff quietly. They acted shocked and no one wanted to go take care of it. read more

Red Lobster - a close up of a wooden cabinet - Seafood Near Me - Montgomery, Alabama

You can't go wrong with red lobster. This location in particular has been a fan favorite amongst friends. I enjoyed it last time we went there I got the trio and it was great. The staff is awesome we had 20 people and were on a time crunch and they tried to accommodate the best they could. Good job over all read more

first it took my wife and I 15 minutes to be seated and the place was doggone near empty then when we ordered clam chowder it tasted like it was out of the can then I ordered a Pina Colada NOT VIRGIN...guess what the waitress brings me this crap with mango and whipped cream WITH NO ALCOHOL ok so now our food gets there ... NOT HOT! THE CRAB LEGS WERE HOLLOW YES HOLLOW! Then there was about 4 or 5 kids running around screaming and playing. I WILL NOT BE RTURNING read more

This is an okay place for lunch, since they are pretty fast. The food is pretty generic for chain restaurants. Not great, but doable. I like their cheese biscuits but don't have too much because they are probably super fatty. read more

Terrible terrible terrible no one was hardly in the the place the hostess was not even at the post. We stood for about 5 minutes before she showed up. Then once seated in an almost empty restaurant we sat for 15 minutes and no one ask us anything. There were servers walking past us and I could hear them complaining but no one came to help us so we just left. Sad too I had a taste for Crab Legs. One word "Chills". read more

If you don't mind to pay high price on food and get poor customer service then this restaurants is for you. POOR SERVICE AND EXPENSIVE FOOD.

My husband and I were seated at a table. The noisy music was way too loud and I asked the waitress if she would turn down the noise. She refused to do it. The manager came over and I asked her to turn down the noise, and she replied that it was taped music, so I asked her again if she would turn it down, and she replied that she couldn't. More like wouldn't. The whole place stunk when we walked in, and that should have been enough to let me know to leave, along with the knowledge that the entire restaurant was empty. However; I wanted to eat as I was so hungry. The rudeness and unwillingness to comply with a reasonable request was enough to convince me never to return there again. We left then and there. Don't eat here, unless you like rudeness, and unwillingness to comply to a reasonable request. You will need to bring a mask and oxygen too if you want to breathe without throwing up. read more

If you are hungry in Montgomery I suggest you go just about anywhere but here. The food is not even close to fresh. The wait staff and employees are rude and absolutely not helpful in any way. But at least its expensive! So would literally encourage anyone to just drive through McDonald's over this place. Absolutely horrendous! read more

I know that many people only post reviews when they have particularly bad experiences, so I wanted to try and buck that trend and give these guys some positive feedback. A friend and I went here for dinner last night and were thoroughly impressed. Our waiter was polite, attentive, and put up with a lot of indecision on our part. The food was delicious - hot cheesy biscuits, decent salads, and fantastic entrees. It may be just a mid-level chain, but they really had some great service and food! read more

On every previous visit to Red Lobster, I had experienced similar things to the reviews, slow and uncaring service. We went last week and had a great server and great food...hoping things are changing!! It was one of the most pleasant eating out experiences we have had recently. Pleasantly surprised! read more

First let me start off on a positive note; our waitress (Moriah) was great. She was nice, friendly and did a good job servicing our table. After that it hit rock bottom; the cheese biscuits were fantastic. The endless shrimp should have ended long ago. You only have 6 choices of shrimp and at 5:30pm on a Wednesday they were out of two of those selections. One of my choices was hand battered fried, they were not handbattered but rather look like they came from a box of frozen. Another choice was Mediterranean which was served without any type seasoning, shrimp scampi was tried next. The only thing you can say about them were they had butter on them. To top this off we had ordered baked potatoes as a side and they came after we finished our meal. I think they are following in the footsteps of Ruby Tuesday, Bahama Breeze and IHOP closing the doors will be in their future. read more

I've been here couple of times and I find it best to just sit on the bar (no wait lines). Plus, the service is not bad. I mainly come here for the biscuits and the catch of the day. read more

Dirty restaurant, unprofessional staff, slow service. This place used to be great many years ago. Not sure what happened but... they're in desperate need of new management. read more

We stopped going here a year ago because it took FOREVER to get a very mediocre lunch. We tried it again two weeks ago and everything was great - delicious food served quickly and great service. Met the wonderful new manager who has worked hard to build a great team - you can see the esprit de corp that the team has. Food was delicious. Did lunch again this past week and it was another wonderful experience. Please try them again! read more

Very fast service and decent prices. The atmosphere was alright except that they had this whiny music blasting from a speaker right near us. I enjoyed my meal I had the cesear salad and create your own lunch shrimp scampi and breaded shrimp for 9.99. read more

My family and I placed a reservation two weeks in advance for a graduation party and the restaurant management treated us very poorly. We arrived at the restaurant early, and waited longer than expected. If you are in the Montgomery,Al area please choose another restaurant if you want better service. read more

Red Lobster was reserved for a graduation dinner. When we arrived and waited until the appointed hour, the staff was totally unprepared and the area was not configured to accommodate our entire party. Meanwhile the restaurant was nowhere near capacity yet the service was slow despite having two waitresses assigned to our party. One waitress did her very best while the other waitress simply disappeared after taking our orders. Needless to say, those members of our party served by that waitress received their food much later than the rest of us and they complained about how cold even the chowder was. Clearly the staff was not prepared to receive us. And they didn't offer to seriously discount the meals after an extended wait for poorly prepared food. The biscuits were good. By the time my meal arrived, I was full after eating biscuits for two hours. read more

I'm giving this location three stars simply because the food has always been to my satisfaction, but the cold hard truth is that the service is seriously lacking. The staff seems friendly enough, but the wait is painfully slow. Also on more than one occasion I have been sat down at a table that wasn't properly cleaned, which you could tell by the sticky and greasy mystery substances smeared all over it. read more

My wife and I had our Valentine's dinner here a day early. We could easily afford nicer more expensive place to eat but we had not been to Red Lobster in a long time. Other than my baked potato being very under cooked, the food was good. However the service was terrible. Our waiter was not very attentive. He gave the table next to us much better service. Our drinks were not refilled and he was very slow about bringing our meal out. I would give more stars if the service was better. read more

Things are looking better since the remodel, clean lines and a more open feeling after a lot of the interior walls were removed. A few new menu items, staff a lot more friendly. The food was good as always, we were impressed with the staffs attentiveness. I think they went through some training for the relaunch. read more

Highly recommend don't come this place. Everything took so long and the server was so rude. I would not come to this property again.

Great food great service our server Tonya was outstanding food was piping hot I had gave up on red lobster but I can honestly say I will be back as someone who critical of poor service when someone rises to the challenge I have to give props read more

On March 2 we arrived at 8:30, our wait time was 35 minutes we were seated before 9 p.m. which was great, our order was taken shortly, while waiting we noticed customers that was seated at least 20 minutes after us had gotten their food, shortly before 10 we stopped the waitor whom had only rteurned once after bringing our drinks and asked how much longer would our wait be for our food, he checked and said shortly around 10 we got our food which was cold but served on hot plates, I asked for the manager she came an was very apologetic our night ended with an hour plus wait with extremely poor service and no dinner. read more

We went there Sunday on 5-4-2014 group of 6. we arrived at approx 3:30pm and were told it would be a 30 minute wait. Really....they were not busy at all. We watched as they sat 2 groups of 2 as soon as they walked in the door. My husband questioned the hostess and we were seated at 3:40. Took approx 5 minutes to place our orders as we knew what we wanted. We were served biscuits approx 5 minutes later, 1 basket and an appetizer that one person in the group had ordered.. We sat there for another 15 minutes without seeing our waitress and had no drinks and had not been served our salads and soup, and finally we stopped an employee who stated she was a manger, She had somebody bring us tea and water, not our waitress and went to check on our order. About a minute later the waitress brought out our salads/soup of which the orders were wrong and had to be corrected. We finished this course of our food and again sat for 15 to 20 minutes and had to ask aboout our entree again not seeing our waitress. When our entree was served it was not hot...luke warm at best. One person had ordered salmon with her meal and was not brought with her entree. Waitress said "Oh they must has forgot", When the salmon was brought out it was half done. Will not got to this place again. Had to request our deserts be to go and it took 10 minutes to do that. read more