Ever since they switched owners we have had multiple issues with our service.. we used to get water every other Monday and never had one issue. They switch our delivery day to Thursday but after not receiving it for several Thursdays in a row they switched it again to Friday. Which is fine or whatever I just think they could have talked to us about it instead of just not showing up on Thursday ever again? We had to email them to figure out what was going on. My biggest issue is that they never even came today!? We are out of water.... They are closed over the weekend.. They even sent us an reminder email that today was our day and not to forget to put our water out?? We've been dealing with this for months now. We have been understanding with the whole switching owners being a big transition and all but I think it's been several months and they still haven't worked out the kinks. Also.. has anyone else noticed the water tastes different then it did previously?? Maybe it's just me but. Hope they can get it together this is truly disappointing:( read more

So, update to the latest services I've received from Red Rock Water. Customer service has been very helpful and responsive to my request for information and assistance. Delivery has been great as well. Highly recommend, especially if you're comparing them to Alhambra who did not meet the needs of one little customer, and they didn't even care about losing a customer who had been with the company for a while. read more

Red Rock Spring Water...Refreshing and Tasty My husband and I moved here nearly a year ago after being in Mexico for six years. We are used to drinking bottled water because the faucet water in Mexico has a huge bacteria content...nobody uses the faucet water for cooking without boiling the heck out of it first. So, when we moved to Sparks, NV, we were all excited to be able to drink direct from the faucet. I'm sure the water is just fine, but we noticed a strange metallic taste to it. We called Red Rock and they delivered a bottle right away, and wow, what a difference! Cool, clean, and refreshing. Not one weird taste at all. We've been very happy with their homestyle service and especially their water. Thanks to the people at Red Rock Spring Water. read more

Red Rock Spring Water - The bottles are clean and delivered on time. I like getting the 'heads up' email before they come in case we want more or less delivered. - Water Delivery Near Me - Sparks, Nevada

See all

The customer service leaves much to be desired. I pay for a water delivery service at my place of employment. At least four times this year, I have either been skipped on my scheduled delivery or forgotten, not sure which. Instead of meeting me with solutions, I am either met with ambivalence or defensiveness. In my opinion, that is just unacceptable but appears to be the norm these days. I will be looking for water elsewhere. As a side note, this never happened under the previous ownership. read more

We are a business with three different departments in our one building. The deliveries are never consistent, and all three departments do not get our deliveries on the same day. They need help to figure it out even after repeatedly calling the customer service line. It is ridiculous! read more

I used to drink smart water for few years but since I don't want to add more plastic to nature, started looking for local natural water and I found Red Rock based on their online reviews, before subscription I asked for yearly water analysis report and I compared it to best waters in marmet like Smart, Fiji..and surprisingly the important minerals which too much of it are not good for body like radon and etc... Significantly lower. When it comes to most important liquid in nature always ask for yearly analysis report besides they doing good service also. Good Job, Thank you. read more

Red Rock Spring Water is an awesome company. I love that they are a local small business, every time I stop in there is always a familiar face. I have had service for two months now and they have taken care of all my requests. My water is always delivered on time, the price is reasonable for the rental of the water machine and their spring water is delicious! I think I drink more water now just because it is so clean and refreshing. I love that if I forget to put my bottles out for pickup and I run out of water that I can stop by the office and pick up what I need. This makes a world of difference. I'm very happy I found Red Rock Spring Water!! read more

Hard to articulate the value of a good-tasting water, but this product definitely does it for me!

I just started ordering water when I moved into Lemmon Valley. This company has been easy to work with and order from. The delivery driver is super nice and professional! I definitely recommend them for your water services! read more

Great product and even better customer service. Recently moved across town and transition was easy. Dan is very courteous and focused on details. Highly recommended. read more

RED ROCK - YOU ROCK! Absolutely the BEST! EXCELLENT prices, customer service AND ease of navigating their website = you can do EVERYTHING from pay your bill, skip a delivery or change the quantity of your order, right from the comfort of your home or office! Can't say enough GOOD things about them! You won't regret having Red Rock provide your business or families needs! read more

Need a Yelp Redrock spring water. Say this. What ever happened to customer service? The old manager Evelyn was so pleasant but the new czar of the office is a complete @##@"#. Talk about rude and not let me get a word in I will not be doing business with Redrock water again.@. Evelyn great doing business with you but I will MoveOn from now on. read more

The community center that I work at recently opened and we chose Red Rock for our water delivery and everything is awesome. I love the delivery schedule as well as the option to opt out of a delivery if we don't need it that week. Kelly helped us so much figuring out everything and the water tastes great! I highly recommend Red Rock Spring Water! read more

Immediately after moving to Reno last year we started water delivery with Red Rock. The water is delicious and it makes it easy for me to drink more! We are so pleased with their customer service and suggest you give them a try...you will not be sorry read more

Best water and best customer service. Kelly is the best. She is the reason we keep coming back for more. Love the cooler too. I like the hot/cold options so I can quickly grab instant oatmeal and tea. read more

Love this water. We have had this water delivered to us since our kids were babies and we used it in their bottles with formula and now they are in high school. Great water and the delivery is consistent. Dan is great to work with as well. I highly recommend. read more

having been spoiled by life overseas, drinking spring water in France, Italy, Switzerland and Greece, I was not looking forward to having to deal with a service in Carson City for water. And if I am bad, my wife is much worse. Lugging around supermarket water was just expensive and wasteful. SO i thought I would call around and see if there were any solutions out there. Dan, who is fantastic, answered the phone, offered a no long term commitment taste of the product. OH MY GOD! The water is incredible. It can compete with the bigs and in my opinion destroy them. SO i now have amazing water, on tap at the perfect temperature, with amazing service with less money than I would spend at the supermarket. Why would anyone go anywhere else! read more

This company is awesome! We have had a great experience with Red Rock water from signing up to delivery. The water tastes amazing and crisp and fresh too!! We like to support the local water company as opposed to some giant brand...at least we know we are getting fresh spring water and supporting our own economy at the same time. Evelyn and Phil go above and beyond typical customer service...Phil especially has gone out of his way several times to get us water bc my building is a little too strict on deliveries. Needless to say, we are really happy with the service and water!! read more

Their service is fabulous!!! I recently ran out of water for my office, I received same day delivery without requesting it. The owner came by on his way home. This local company cares about their customers and goes above and beyond!! Their water is fabulous! read more

Simply the nicest group of people that anyone could possibly ever want to do business with. From calling the office to dealing with drivers we have never been let down and continue to be surprised by the customer care at every turn. Please don't pass up the chance to be a customer. read more

I was so tired of my chlorine smelling/tasting TMWA tap water and so one night after filling the dog bowl and watching him walk over, sniff, and then walk off I decided I had to do something. I really, really love the water from Red Rock! And so do my cat & dog! Both the pets now do not walk over and then walk off. Ultimately I did it for them but I've found that now I'm even drinking more water. Everyone there at the shop & office has been so nice even after I had some issues with the cooler. They have gone above & beyond with their customer service! HIGHLY RECOMMEND you make the switch now! read more

These guys are awesome. Very courteous and prompt and the water quality is good to great. Couple of back office snafus but i'm sure that's due to growing pains. I would definitely recommend them. read more