Customer service is non existent. This is not even a half star hotel. Ive seen hostels with better service. They offer nothing they say on their website and that includes daily housekeeping. Its a health hazard at best. I watched a man demand that they clean his room daily! He was told no cleaning before his 4th day. They seem to work harder at not working than they would if they were just doing their job. They should be ashamed of their lack of performance, but they are visibly not. read more

They need to improve their quality in the cleanliness and the staff is very rude not friendly. They don't give you clean towels and don't change the bedsheets. Tell you all you can change them and they'll give you the sheets and very very upsetting place to stay Red Roof the corporation should look into this place 1000 Roosevelt Ave., Colorado, NJ read more

I wish I would have paid more attention to the reviews. I thought this place was conveniently close to EWR airport but it's not. The airport is 20 minutes away. The condition of the hotel is bad. Almost everything is old and in bad shape. I bleached everything down in the room but I still didn't feel clean and I wore flip flops at all times even in the shower. I couldn't even turn off my AC. I called the front desk and they never showed up so I had to freeze at night. The walls are so thin it sounds like the people in the next door are in your room. I wish I would have paid more to stay in a better hotel. read more

Red Roof Plus - They tried to patch this old bathtub - Hotels Near Me - Carteret, New Jersey

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We reserved this hotel via Airbnb app. It was offered as 2 units with free parking. My grown daughter and her boyfriend were in one room and we were in the other. The hotel receptionist gave us the wrong key and sent us to an occupied room. Those tenets, yes I said tenets, had dogs. The outside area looked like a trap hotel. My daughter's room smelled like urine and they ended up staying in our room with us. Our room was a bit better than hers but given the trap scene outside we didn't feel safe. We shortened our stay to just 1 night instead of 2 and got the hell outta there. NEVER EVER AGAIN read more

I should've read the reviews before booking. We need a place to crash on our road trip upstate and thought this place is a good stop in between. We checked in at 10:00 PM on June 20th, 2023 and given room 206. It was the so-called premium room. However, what we got is nothing premium, not even close to basic! I'm referring to cleanness and hygiene. Idk where to start but definitely doesn't meet all the cleaning check box- from molds on the bathroom door to the one on the floor. We found stains on the sheet and the sofa. And how many people complained about BED BUGS???? I never thought in a million years that I would experience this. As we tried to get some sleep, we found this tiny disgusting creature in our bed! Yes beneath the pillow.. first we weren't sure that if it was alive, so my husband grabbed it and moved it to the night table and yes it was alive. I immediately pour some eucalyptus oil to kill it and ran downstairs to report the incident. The front guy told us it wasn't a bedbug but a tick! Whether bedbug, tick, or larvae or anything... those thing aren't supposed to be in a HOTEL ROOM. No we didn't expect a Ritz Carlton luxury nor Double Tree quality, but a decent clean room as any normal hotel would be. For 115/ night (tax included), this place is a joke!That's all!!! We checked out just before midnight and asked for a refund. The front desk guy informed us that he's not authorized to do that and will ask the GM the next morning. When we asked for the GM contact, he declined, he just told us to call them. Apparently this General Manager (Manny) doesn't have an email!!! Really!?!!! -... no run from this place dont bother to stay here, spend your money somewhere else. I'm going to take this complaint seriously and will escalate this to the chain. read more

Horrible Horrible Horrible. .. run and don't look back. Pros: have a small little restaurant/bar inside the hotel. Cons: Everything Else - took forever to check in - overpriced for what you get -smells like stale cigarettes -garbage in the hallways at night read more

If I could give zero stars, I would. The room did not look like the pictures, when I got to the room I had to kill a roach and I'm certain that did not come from me because I don't have roaches. I feel like this is totally unacceptable. I did not appreciate the hospitality because I felt harassed by housekeeping to leave when I was told at check in that I would be able to ask for a few minutes. When I checked out they were calling my room. I just felt they were extra. I also didn't like that you can't pay cash therefore I have to wait for me deposit. I will not be back again. read more

Never got beds made or change bed sheets had to ask for new sheets! No house keep ever around!!! Horrible reception!!! Horrible management!!! Never stay here!!! read more

Red roof plus failed to honor my 2 days reservation due to Comcast being down and they have refused to refund the $222 charge on my credit card used to reserve the room on hotel.com. I received a message from the general manager apologizing fir the inconvenience which included verbal abuse from the front desk clerk at 11:30 PM yet no refund after requesting one. While in the lobby a family of 5 was requesting a refund saying their room wasn't cleaned and like me they were also ignored for the half hour time I was in the lobby waiting to be registered. How hard is it to simply say the Internet is down so sorry, we can't honor your reservation? Instead, when finally asked about the delay the front desk clerk mistreated us and was very nasty. I booked a room at the nearby Delta and was checked in in only a couple of minutes so I'm unsure about red roofs explanation which certainly failed to address the surliness if the front desk clerk who obviously needed to communicate his connectivity issues instead of having us stand there for thirty minutes. Don't Do It! There are more reasonable places and actors. Feel free to message me for the video. REFUND MY MONEY! Hypothetically a cancellation on my part would only entitle your to one day's rental but that wasn't the case. Insult to injury is sending me a message asking how was my stay :/ Edit: I see Arpit D. left a 5 star review on YELP. He is the general manager. Believe the other reviews posted here. Edit 8/19: This hotel after repeated requests refused to remove their $222 charge for a hotel reservation which they did not honor supposedly due to their Internet being down although my booking online at the nearby Delta Marriott was honored and I was checked-in only minutes after my arrival. I strongly encourage you NOT to stay here. I can understand internet glitches, but their refusal to reverse the credit card charges, info they obtained through simply reserving the room after I chose to pay at the premises leads me to believe contrary to what was said in their email they are not at all apologetic and eating more of my time disputing this bogus charge to my credit card further indicates and proves their extremely poor customer service to this would-be patron who never was rented a room. Read the reviews and believe them! This hotel is a disgrace to the Red Roof name. read more

Red Roof Plus - Hotels Near Me - Carteret, New Jersey

This place I check in room #207 6/7/21 In the mornings 6/8/21I saw red spot in my body The 6/9/21 in the morning and more red marks in my body I check the mattress in I found bed bugs I when to the front desk and they change me to room #246 soon I get to the room I check my and I found in the pillow other beg bug I when to the front desk and they were changing me again to room 238 2 bed. I check I don't see any at the moment I pass the night light on not sleeping in afraid, but the nights 6/10/21 cat 10.30pm I saw what I was afraid another bed bug I pick up on the my stuff and Che out at 10,45pm, put all my clothes in the garbage bag and almost $450 in clothes, all all my personal stuff $300 I loosen$ 750 in value, plus hospital bill I ask the manager he said I'm sorry I can't refund it you money read more

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good evening individuals of the same and opposite sex my review is based of customer service cleanliness and family friendly environment i would not recommend this hotel motel if you have kids do not stay here its bad its not clean and i believe it to be people who use drugs and or a wide variety of animals on the premise initial check in was 100 percent fine the clerk was friendly patient took her time but after this opened a door i couldn't close my room was dirty not clean a foul smell radiated from every corner of the room toilet and tub were not the best i wouldn't wash my dog in either i later requested a room change the second room was more clean and did not have a stench to it but yet it was not fully clean sheets were stained room upswept and massive dust particle on table tv and and lamps i had a stayed for a week and a half i tried to stick it through due to the fairly good price and plus other hotels were booked full for the week i had to buy cleaning product because they refused to clean my room telling me i had to wait a week to be on the list i was then offered one roll a tissue and told i was given one three days later when i asked for another maid refused to give me anything i had to take my garbage and was forced to walk to the dumpster then told again only weekly cleans i gave them the towels and was not given another one or wash rag luckily i packed accordioning and brung my own .told they were only following rules i do not blame maids for following orders but who ever in charge hotel is dirty in the hall foul smell through most of the hotel certain amenities are missing such as laundry gym and pool there is no breakfast here as listed when getting a room and all beds are twins not queen and i have yet to see a queen bed do not trust the picture uploaded for this hotel the rooms look nothing like pictured would not stay here again read more

We stayed at the Red Roof Inn Plus in Carteret, NJ with my 1 yr old grand baby & we all got bit by bed bugs. I went to the front desk & told the man there & he said that he could move me to another room only if I extend my stay but I would be charged for extending my stay. I told him "So in other words I either extend my stay or leave now at 5am" he then says "I'll move you to another room because you have a baby staying with you" I then let the Manager know in the morning when I checked out & all he could say was "You're checking out today, sorry for the inconvenience"! Worst experience ever! I have stayed in hotels & motels & I've NEVER had an experience like this before! read more

What hotel has no rooms ready for guest to check in 30 min early. No way to accommodate a handicap guest. Totally unacceptable

Words cannot describe this place at night. Definitely not for families. You're better off in your car. The bathroom was covered in mold ,the incompetent Indian guy incharge Harjit or Archie charged us for it. Even tho we complained about there leaking tap several times that caused the mold. read more

If I could give this place 0 stars I would. It should be shut down. Mice and Bed Bugs are not a good mix for humans. When a customer complains about these things, you should shut down and bring in professional cleaners. I will be notifying the health department. Archie (Manager), please take customer service, Conflict negotiation/resolution, and effective communication courses. Check out coursera or Google if the company will not pay for it. read more

I'd NEVER recommend this to even my worse enemy. I pray this dirty place gets shut down. Never mind the fact that it's absolutely repulsive because it sure the hell is.. last time I stayed there they changed me 2x, the idiots at the front desk couldn't solve my problem. The IDIOT manager won't respond, and has been dodging my emails/phone calls for months. Unfortunately I live out of state so I cant even go find him but don't worry, I'll be there eventually. DONT STAY HERE! read more

Horrible hotel! The manger Archie is rude, hung up the phone on me, and was not supportive to me as a guest in any way! Staff is not knowledgeable on hotel policy and rooms are not being cleaned whatsoever! I paid for a room over the phone then arrived in person to check into the room, and then the gentleman working the front desk tells me that they don't take discover card...but failed to ever mention this to me over the phone. Sucks because that's the only credit card I planned on using for my trip. I was now forced to pay with a card I had no intention on suing. I was then placed into one room which had dog food scattered all over the bathroom floor and dog hair all over the carpet and bed. I quickly requested the gentleman at the front desk to change my room for another. He then runs to the room, checks it, and comes back to tell me that this room is clean. I take my key and go to the room only to find a half eaten Wendy's cheeseburger under the bed. I then had enough, I packed up my things and left. I will be filing a complaint to the corporate office on behalf of manager Archie and the lack on cleanliness of this franchise location. They have no means being in business and a health inspector needs to get here ASAP!!! read more

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Absolutely disgusting. If i could give 0 stars I would. Long line with one employee at the desk who took forever because they allow just anyone to walk in and check in to a room before the people who actually checked in for a room online. They didn't have a room with a king bed when i checked in (was available online though) so they had to offer a room with double beds. Went into the room and it was DISGUSTING and obviously not cleaned and freshly checked out by other guests. UNCLEANED ROOM UNMADE BED SOCKS ON THE FLOOR A GATORADE BOTTLE!!!! Need i say more ??? ANS NO REFUND WONDERFUL enjoy your shitty stay the gross roof inn read more

When me and my family first entered the red roof we noticed the front desk person wasn't polite. Rooms did not have no controller for the tv, very dusty, dirty floors, dirty toilet seats along with the dirty bathroom, stained toliet seats and stained bed covers. Had to ask for toliet tissue, fresh towels and garbage bags because they gave us very limited things. There was also a strong cigarette smell along the hallways although the red roof claim it's a no smoking zone. read more

Place was garbage and dirty, there was a lot of garbage bags in front of the door as we were checking in. I paid for a room with a jetted tub, they checked me into a regular tub room. When i told the front desk about our issue, they advised us that our correct room was already booked and could not do anything. So, When we got to the room they gave us, the bed sheets were dirty and the room smelled. Hold on the best part was that NOT only did the toilet not flush, butttt THERE WAS NO WATER in the room!!!!!!. We couldn't shower or even brush our teeth. I would never recommend this place. Its beyond disgusting and POORLY managed. read more

My stay here was awful, first they told me I did t have a reservation even after I produced my paperwork showing full payment and then after waiting 2 1/5 hours they discovered that my reservation was given to someone else so they were able to find me a room on the second floor and there was no elevator and I had to carry my luggage up two flights of stairs and the room was disgusting there was hair in the bed, linen tore and stained, the refrigerator hadn't been cleaned there were cans of soda and bottled water in the freezer that had exploded in there. The hall smelled like weed, I would not recommend this place to anyone! read more

Awsome stay, Gm Archie and his team doing great job to give us nicest customers service.

so it's not a bad place however none of the amenities are open which is the reason i choose this place being i'll be here for the next month so no gym no laundry no pool the pool i get it's not that nice yet but everything else down to the vending machine only takes exact cash when i arrived the girl tells me when i ask i have access to these amenities she replied with yes your key card will give you access to find out they are out of services read more

I am writing this review and I never made it to my physical room. From the pictures on their website, this was not a representation of the actual hotel. It was airbrushed a lot!! Tried checking In but the system was down. The front desk attendant was on hold with IT to hopefully rectify the issues. I stepped to the side to wait. I'm the 20 minutes I waited, there was so much wrong with this location !!!! The first major issue was that there is no manager on duty during weekends! What!! It's your busiest time. And if not on site, they should be accessible for emergencies. Situation number 2: gentleman has checked in but his bathroom door is locked, they offered him the use of the bathroom in the hallway. Wow really ?!? Situation number 3: couple comes to the desk to say their room was not cleaned. They are told "no housekeeping on site at this time ". It was about 10 pm. But their website states their cleaning policy has room as left vacant for 24 hours to allow for cleaning and disinfectant. That was clearly not the truth. Situation number 4: a man with a very large dog comes to the front desk to say while he was away from his room someone sat all his stuff outside and ate his pizza. The front desk asked him what room and he provided the number and they said "oh I gave that room away ". So the people checking in saw someone's things and sat them outside and site a portion of his pizza before leaving the rest in the hallway. They actually expected a $50 deposit from people from this awful place. I am still unable to check in (not that I even wanted to stay at this point ). But they had run out of rooms as they were over booked. They had been writing down room numbers on a piece of paper and got themselves confused as it seems. My room was prepaid, so I need to wait until the week day to get a manager for a refund. So unacceptable in so many ways. I picked this place as a half way point from where I and traveled from. I was so angry, I got back in my car and made the trip home. Which I could have done from the start. Now as I read the Yelp reviews, people are posting pictures of bed bugs!!!! I would have been fit to be tied!! (As my grandma would say). Please choose someplace else. I'm an avid travel for both work and pleasure, and this is something I have NEVER witnessed in my life ! And Believe me , every hotel has not been 5 star, but this was by far the worse! If I could give zero stars i would ! read more

I'm not sure if these people are paying for reviews but let me be very clear. Once i arrived at 5 am in the morning from long travel, the man at front desk took over 20 min just to get me and my husband our room, with literally no one in the lobby except us. He sent us to a room already taken by someone else so then we had to go back to the front desk for him to take another 10 min just getting us another room and key. Once inside of our room the place was filthy. I couldn't take a shower, due to pubic hairs and dirt from the last person. The bathroom floor had dirt marks on it. The microwave looked like food exploded and was left in there. And pillow covers had old face marks on them. When i went to front desk that same morning about canceling, i was told we could not cancel nor receive another room. So after me and my husband travelled over 6 hours away to stay at this rat trap of a hotel, i had to go to the store and grab my own bathroom cleaner just to make my visit slightly comfortable because house keeping was never available nor did they even attempt to visit my room to clean after i requested it to be cleaned multiple times. The Entire place smells like an ashtray and I'm unsure what housekeeping cleans, because that same morning several people also came to the front desk with complaints about cleanliness and inappropriate used items found in their rooms. So I'm convinced the reviews on this place have to be fake. read more

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absolutely horrible place, their idiot reception forgot my driver's license on their copier & didn't give it to me. i didn't noticed till i was back at the airport, i called & was told he forgot it on the copier & was supposed to give it to me when i checked out & he didn't. olivia told me that the only thing they could do was mail it to the address on file. that was on august 25th, it's now september 11th & i still don't have it. i called back & the same girl, was like "oops" when i said i didn't get it as yet, she then told me that they do not mail anything & she needs to talk to the manager. he was supposed to be in from 7am-3pm, i called at almost 3pm, for them to take no accountability, to tell me that he's not mailing me anything & hung up on me. i know i should have checked as well but when you've been traveling for hours & you just wanted to get some sort of sleep before you get on a 20hr flight, sometimes you forget things. read more

I have to say by far the classiest red roof plus and most respectful staff. The handling of check in by Janelee at the front desk went above and beyond to make sure we were taken care of and our needs were accommodated for our stay. If it wasn't for this amazing staff and this positive atmosphere it made our stay much better and relaxing ! Thank you ! read more

if i could rate no stars i would. this place is DISGUSTING the sheets are stained, the floors are not swept or mopped. everything is dusty, moldy and falling entirely apart. the tub stays filled with water and takes forever to drain. there is little bits of food ALL OVER THE PLACE. the housekeeping does NOT REPLACE LINEN apparently they need an invitation or something to give fresh towels. the hallway REEKS of cigarettes even though it says this is a no smoking facility. every time i visit a red roof inn no matter where it is ITS GROSS this will for sure be my last time giving them the benefit of the doubt, my business and my money. this has absolutely been the last straw. i'm disgusted. i will add pictures if i can later. read more

I'm not sure if these people are paying for reviews but let me be very clear. Once i arrived at 5 am in the morning from long travel, the man at front desk took over 20 min just to get me and my husband our room, with literally no one in the lobby except us. He sent us to a room already taken by someone else so then we had to go back to the front desk for him to take another 10 min just getting us another room and key. Once inside of our room the place was filthy. I couldn't take a shower, due to pubic hairs and dirt from the last person. The bathroom floor had dirt marks on it. The microwave looked like food exploded and was left in there. And pillow covers had old face marks on them. When i went to front desk that same morning about canceling, i was told we could not cancel nor receive another room. So after me and my husband travelled over 6 hours away to stay at this rat trap of a hotel, i had to go to the store and grab my own bathroom cleaner just to make my visit slightly comfortable because house keeping was never available nor did they even attempt to visit my room to clean after i requested it to be cleaned multiple times. The Entire place smells like an ashtray and I'm unsure what housekeeping cleans, because that same morning several people also came to the front desk with complaints about cleanliness and inappropriate used items found in their rooms. So I'm convinced the reviews on this place have to be fake. read more