After 9 estimates and countless conversations with HVAC companies RED STAR won our business. I encourage you to read all of this review because it will save you a lot of time. I consistently heard from quality engineers that a system will performance is majorly based on the installation. Below is how/why we selected Red Star. We needed a new system and upon further research decided to go with a variable system. I encourage some research on the differences of single, twin, and variable. Because the variable systems are more complicated and the installation takes special knowledge. I did the due diligence of selecting the right installer. After a couple of weeks of top companies qualified to install these types of systems we had 9 bids in our hands. My goal at this point was basically to send out a RFP for a specific system, make a round of calls to negotiate with the new bids, and then one last round of calls with the best and final offers. Most new system estimates have a lot of confusing jargon but it really boils down to this (depending on your situation): 1. Outside Unit 2. Blower/Furnace (Inside Unit) 3. Evaporator Coil 4. Thermostat 5. Media Filter 6. EVERYTHING ELSE- all required parts, whip, shutoff, surge, pad, pans, float switch, labor, etc. The "Everything Else" is where I noticed the most obvious inflation but all of these things are required and basically standard. The original bids were very different in price with the lowest and highest having an almost 6,000 difference. The highest price companies came down significantly in price throughout the process but my trust was surely lost. All companies came down in price and some got caught up in lies. It was a slow process of elimination but ultimately came down to two companies, Red Star and another. I was seriously torn but leaning towards the other company because of online ratings. With that said I didn't trust all of the reviews. I spoke with Drew, our salesmen/estimator at Red Star and ultimately with Joe the owner and trusted Red Star with the job because they were literally the only full honest company. I also should mention that their original estimate was the second lowest and ultimately the lowest. I told Drew and Joe they could start anytime as long as it was done before Thanksgiving. While talking with Joe on the phone about when to start he said, how's 9AM tomorrow? That next morning a crew showed up and removed the old system. Then a big Red Star truck delivered the system with another crew swopping in and installing it. The next crew came after that to tune and finalized the install. The process was truly amazing and operated like a well oil machine not missing a beat. Not only did they do an amazing job but they also went the extra MILES and took care of some additional issues and provided parts without cost. EXTREMELY Happy with Red Star, Joe, Drew, and all of the crew members. Thank you guys so much! Truly a company that focuses on the customer and quality. I highly recommend them for any type job. They are the best! read more

Red Star has really outstanding service, installation and advice on air conditioning and furnace equipment. We have lived in Texas since 1981 and can fairly say that Red Star is the best cooling and heating company we have worked with while living in Dallas, Midland and Houston. The one thing that stands out is working with us to replace the 16 year old system we had in Houston. Joe took the time to explain the different hardware and the price ranges of the many options. We felt confident after talking with Joe that we knew what we were getting for the investment. Joe recommended a dehumidifier that has dramatically improved the comfort in the summer. It cuts the humidity in the house and makes the cooling more efficient. Also the variable speed fan on the condenser is very quiet and I have noticed a lowering of electric usage since it was installed. The removal of the old AC units and furnace was efficient and well done. The debris was cleaned up and removed. The installation of the new AC units and furnace was also efficient and quick. Joe was very helpful in explaining how to get the most out of our new units. This past winter was the first for the new furnace. It came through with flying colors. Even though we had very cold weather and ice storms the furnace efficiently heated the home. Our natural gas usage was down compared to other years because the new unit is more efficient. Since we installed the new system, the summer days have become more pleasant and the house is noticeably more cool. It is even more important that at night the home is cooler and less humid allowing for more restful sleep. This has occurred all while lowering electric costs. Red Star has followed up the installation with winter and summer inspections to make certain we are ready for the heating or cooling season. We highly recommend Red Star. read more

In 2013, an AC company came out to check out my AC system and told me my coils had a leak and immediately offered to install a brand new system (for thousands of $$ of course). Called Red Star on a referral for a 2nd opinion. Talked to Joe Diaz and he provided great advice and sent one of his techs out (name?). After checking out the system, no sizeable leak was detected (pinhole leak if any) and we agreed to try adding Freon and just see how long it would last. They came out a few months later for free to check the system. No change, no leak. They saved me big $$ and bought me 2.5 more years on my system. So, this week I noticed my AC wasn't cooling and I called Red Star at 8:24 am. Drew was at my house around 10:30 am. By noon, Drew had determined that I now had a large leak and provided me with several options - including replacement of the coil only all the way to a total system replacement. We agreed on a plan and a price and he was on his way to pick up the unit. By 4:00 pm, Drew and the installers were back at it tearing out the old and installing the new. It was raining most of the time all this was going on and they never peeped about it - they just got 'er dun!!! The whole time, Drew was very responsive to all of my questions and actually made me feel like a valued customer. Very few service companies provide that level of customer service these days. Don't hesitate to call on Joe Diaz and Red Star when you need AC service or repair - and make sure he sends Drew (but I would guess all of his techs are top notch)!! read more

I've never worked with such a customer-friendly AC company that recognizes AC repairs in the Texas heat as an urgent need for families. I called the 24/7 line at 11:00 PM at night in July expecting to just leave a message for the office to call me in the morning. However, someone answered the line and set me up with an appointment for the next morning from 8-10. They then offered to bring a portable AC unit to keep us comfortable for the evening. Someone came by after midnight and set up the portable unit to keep us comfortable until they arrived the next morning at 8:30 AM. The capacitor was replaced within minutes to get the unit cooling, and further repairs happened later in the day. The portable unit was set up at no charge as a courtesy for working with them. Everyone I spoke to and worked with was extremely friendly and knowledgeable. Red Star has an excellent team, competitive pricing, rapid response time, and a dedication to customer service that I've never seen in a home repair company. I'll never call anyone else for cooling and heating needs. read more

Our A/C unexpectedly stopped blowing cold air on a Saturday. We called Joe on Sunday morning and he sent a tech out (Carlos) almost immediately. We didn't have to wait long. We were more than happy to pay a fee to receive service on a Sunday but other companies were wanting to charge $150 or more. The fee from Red Star was less than half of that. Carlos came out and was very professional and knowledgeable. He explained exactly what was wrong and was completely transparent about the pricing and materials used. We've had A/C work at our home before and found out later that we paid for parts and service we didn't need so it was reassuring to see Carlos explain everything required so we could understand and make an informed decision. Thank you to Carlos and Joe for running an honest and reputable company and I've already chatted with Carlos about having them complete another zoning project for us in the near future. Highly recommend Carlos, Joe, and Red Star Cooling & Heating! read more

Our ac went out on Saturday and I called Red Star on Sunday and spoke to the owner directly and he answered all the questions I had and sent Carlos out almost immediately to check on our ac unit. Carlos was very kind and knowledgeable and explained to us in detail what was going on with the unit. When our unit went out again on Tuesday, Carlos came back and diagnosed the problem and thoroughly explained the quote given to us. When we agreed to go forward with repairs, we were given 2 portable ac coolers until the work could be done the next day which was amazing of them to do given we have 2 small children and the temperature inside our home was 85 degrees. Jay came at the exact time that our appointment was set and was also friendly and courteous. We cannot thank Red Star enough for getting our ac back up and running and will recommend them to anyone who may need ac work done in the future! Y'all are awesome! read more

I have been using redstar for almost 5 years and I couldn't be happier with them. A friend recomended them when we started having ac problems in our new home. While the unit that came with the house was only about two years old it was a unit that was known to have issues from the manufacturer. Truthfully I did research on what redstar told me about our old unit. We ended up joining a class action lawsuit against the manufacturer. We ended up buying a whole new unit (plus an an air purifier) from redstar because it was alot more cost effective. They are open, honest and if you want they will even let you look over their shoulder and explain what they are doing. If you need help with your ac give them a call. You wont regret it. read more

This company has gone above what a company would ever do for a customer,the owner Joe has spent nearly an hour explaining how my new A/C unit works and answered all my questions,the technician Eric knows exactly how to calm you when you get stressed out cause you are hot from no heat,the installers worked in a smoldering attic all day and still had smiles on their faces,owner told me they will always take care of me and make sure everything is running right and that I was now a part of their family,what company says that? All I can say is if you are looking for an honest,reliable,caring company that will treat you right,Red Star Cooling And Heating is your company.Thank you guys for all your help read more

We had a great experience with Red Star Air Conditioner. From start to finish, the team was incredibly professional, courteous, and helpful. Sebastian, Lee, and Joe went above and beyond to understand our issues and provided us with an excellent solution that fit our needs perfectly. Their knowledge and professionalism really stood out. The customer service was also 5-star; everyone we spoke to was polite, patient, and informative. The installation team was equally impressive: Cristian and his team were punctual, efficient, and very respectful of our home. They completed the job with care and attention to detail. Red Star truly sets the standard for quality service. Highly recommended! read more

My name is Vantrese and Red Star Cooling & Heating receives all the the gold stars in Customer Service. I wish there were more than 5 stars available. These folks have gone over and beyond to ensure my family and I had functioning a/c. We were 1 day into closing on our home when the blower went out and with the Texas heat and my asthma, this was just not going to work. I tilt my crown to Mr. Andrew Young and Mr. Joe Diaz and the entire team. They sent folks out after hours and on the weekend to get us squared away. Gentlemen and professionals through and through. I highly highly recommend Red Star Cooling & Heating. They will get the job done come hell or high water! read more

I would give 10 Stars to Red Star Cooling & Heating. The entire staff has been efficient, thorough and ahead of any potential problems. It has been like training a dog - you need to train the owner! Each person has trained us to take the best possible care of our 2 units. They went to bat for us on a unit that they installed for us as a third party and fought for us. They have helped neighbors during a time of need with Hurricane Harvey - with everything from offering trash removal to helping people to get AC while they are waiting on their insurance. They treat me like family and I honestly give them the highest recommendation possible. read more

I had reached out to Red Star when my parents downstairs furnace was giving us issues. Being the system was 14 years old, I decided to have it replaced. Joe and Carlos at Red Star not only went out of their way to help me understand the different HVAC systems available but worked with me on getting an awesome quote on a Carrier unit for my parents. I can't thank them enough on how they treated me as a customer and everything they've done to help my parents, these guys really do value their customers. I would not hesitate to give them a call when I need HVAC service, take my word for it. read more

Red Star Cooling & Heating is the best company we've found for heating and AC services. They recently installed a mini-split system for much less than the other estimates we received. Ryan and his crew were professional and efficient and completed the job in a day. Then, after the job, Joe the owner followed up to make sure our expectations were met. Then we had Ryan come back to service our old units and install new thermostats. He went above and beyond all at a fair price. We will definitely continue to use Red Star for our AC needs and highly recommend them. read more

My tenant was in need of someone to fix her cooling system so I advised her to contact a company to have them access her problem. She selected Red Star because they were readily available to come out same day AND they did not charge an upfront diagnostic fee. ERIKA from Res Star arrived promptly, was very professional, knowledgeable and quickly gave me a break down of all my options to repair the unit without hesitation. It's hard to find good people that are both knowledgeable and professional. However, I found both at Red Star! read more

We highly recommend Red Star! They came out quickly and assessed the issue with our AC. It turns out we needed a new system and they were able to replace it quickly and efficiently. We were very pleased with their work. We had a chance to use the heater and AC due to our crazy weather and both worked perfectly. We appreciate how positive, friendly and trustworthy the team is. It is pleasure doing business with them and we will continue to use them for maintenance and any future needs. Thank you so much! read more

This is the best people to call for quality, honest, service. My AC went out in the dead heat of the summer and i gave them a call and had someone at my house later that day! Fix the issue and didn't charge me an arm and a leg to do it. I also contact them to come out a few times a year to clean the AC unit, and my AC has been running great with no problems. The owner Joe is super nice and will go out of his way to make sure that u are taken care of. I 1000% recommend them. read more

I called Red Star on Christmas Eve after having another company come out 4 other times and charge me over $500 and still no heat. Red Star returned my call on Christmas Eve and offered to walk me through re-setting the furnace and made an appointment for first thing in the AM on 12/26. Within minutes Andrew diagnosed the issue and I had heat that afternoon. He was courteous and knowledgeable. I would highly recommend Red Star. read more

I have dealt with residential A/C repair and maintenance companies since buying my first house in 1973-over 4 decades. Red Star and, specifically advisor Carlos Rivera as well as installers Jerroda and Juan, and BY FAR the best. Courteous, sincere, knowledgable, punctual, honest, communicative, reasonable, thorough and dedicated. A TRIPLE A PLUS---outstanding!! In a class by themselves! read more

Sebastian and Christian were very hard working, professional, neat, did good quality work and responsive to my questions. Giovanni was very helpful and prompt with my requests. They installed a new unit and made sure every thing was working right. I want to say thank you very much. God bless you. You made it possible for me to sleep better. I am glad I chose to use your company.Thank you. read more