Ac Repair Expo Heating &amp; Cooling

Installed the new unit and attic blower, good price, was done within roughly 4 hours. On time and…read moregood communication

After getting a very inflated qoute from another AC company that was later followed up with price…read morecut emails when I did not respond, it was very refreshing to deal wth JD's AC & Heating co. who were very professional and gave me a timily and fair estimate to preform the work. My experiance dealing with Jose and his team during the installation was just as great. My condenser unit was on a small balcony on my 4th floor and the evaporator coil/air blower unit, Furnice were in the attic above the 4th floor. Jose was able to line up a crane and replace the old unit and install a new unit the same day as the qoute. The entire team was very professional and completed the work on time. My install was a week ago and everything has been working perfectly. My new unit is so quiet and I am noticing less humidity in the house as well. I highly recommened JD's AC & Heating if you are looking to hire a dependable and professional AC company.

Platinum Air Solutions

(8 reviews)

I can't say enough good things about Platinum Air Solutions and Jonathan Ray. Finding an honest,…read moreknowledgeable HVAC contractor isn't easy these days, but I was fortunate to find Jonathan. He installed a new central air conditioning and heat pump system in my home, and the quality of the installation was outstanding. You can tell he takes great pride in his work. Everything was installed neatly, professionally, and with attention to detail. Jonathan also reworked and rehung my ductwork to improve airflow and efficiency, installed a surge protector to protect my new system, and corrected several other issues that had been overlooked before. He didn't just replace my old system--he made the entire installation better. He also saved me a significant amount of money compared to other estimates I received, while still providing exceptional workmanship. That's hard to find. About a week after the installation, he came back to make sure everything was working properly and to see if I had any questions or concerns. That level of follow-up says a lot about the kind of person and professional he is. The new system cools my home incredibly well, and I couldn't be happier with the results. If you're looking for an honest, highly skilled HVAC contractor who truly cares about doing the job right, I highly recommend Jonathan Ray and Platinum Air Solutions.

Solid company , call them up and use them. They can help you with your needs. They know what…read morethey're doing .

Air Woodlands A/C & Heating

(40 reviews)

My A/C started blowing 82 degree air and I turned it off. This was on a Friday evening. Saturday…read moremorning I called and spoke to Angela who arraigned for a tech to come out. Parker evaluated the cause (slow leaking evaporator coil) but he wanted to be sure the rest of the system maintained integrity by performing a pressure leak test which he did a few days later. He charged the system back up, enough to get me to the pressure test. Confirming the problem, he passed me over to Hope who provided a solution and explained in detail what needed to be done, what it would cost, and how long it would take. This was on a Friday afternoon. She was able to coordinate the required new equipment, materials and schedule their construction team for the following Monday morning. Everything was in place that morning and needless to say, they knew what to do and how to do it. They jumped on it, and never stopped. No breaks, no lunch and were finished by 2:00 PM. This was a major project, having to demo and rebuild the supply plenum, remove and replace the coil section of the furnace, install a new drain pan and drains, etc. As fate would have it, my thermostat had failed and that caused a delay getting the system to start. Richard, another airWoodlands tech came out and discovered the problem quickly and provided me with a new thermostat. From Angela, to Parker, to Hope, to Cossa, and to Richard, I could not have asked for a better team from any one, anywhere. Customer service in general has failed in America, but this group is an exception. I will never have to search for an a/c contractor. Air Woodlands is the best. (A special call out to Parker. He was the key element in earning my trust and Air Woodlands)

Scott showed up on-time and explained what he was going to do, checked out my system, and offered…read moresuggestions for future maintenance. I'll definitely be using Air Woodlands going forward

KAC Express

4.8

(70 reviews)

Trung was fantastic! My air-conditioning went out in the middle of the night. I left an email…read moremessage a little after 4 AM. He returned my email at 4:33 AM. He arrived at my home a little after 8 AM and had diagnose the problem within 20 minutes and walked me through what needed to be done. The repairs were completed within a few hours. His team was professional, courteous, and most importantly very clean. I would highly recommend KAC Express to anyone with air-conditioning issues. The pricing was also very competitive and fair.

We had three HVAC companies come out to give us bids for a new AC unit, and we ended up choosing…read moreKAC Express. I honestly couldn't be happier with our decision! Jack came out, looked everything over, and was here maybe 10 minutes. There was no sales pitch or pressure--just a straightforward quote for a Trane unit. We appreciated the honesty and simplicity. The very next day, the installation crew arrived and had everything completed in about six hours. Later that afternoon, while I was cooking dinner, Trung (the owner) called and said he was outside. He wanted to personally inspect the installation before the job was considered finished. He thoroughly checked the crew's work, and you just don't see that level of customer service anymore. To top it off, KAC Express was less expensive than the other two companies that gave us estimates. Great price, quality equipment, fast installation, and outstanding customer service. If I could give KAC Express 10 stars, I absolutely would! Highly recommend them.

Amer HVAC Services

(23 reviews)

I had a great experience with Ricardo from AMER HVAC Service. He was punctual, professional, and…read moreclearly takes pride in his work. Not only did he handle the original issue, but he also fixed things that a previous technician didn't do properly--which really shows his attention to detail and commitment to doing the job right. What stood out the most is how much he genuinely cares about his clients. It didn't feel transactional at all, which is rare in this industry. On top of that, he offers one of the longest warranties in the area while still being very fairly priced. Thank you again, Ricardo. I truly appreciate your work and will be recommending you to everyone I know.

Ricardo was fantastic! I started a project on Yelp and he was able to come out the same day we and…read morequickly diagnosed the issue with our AC unit -- something the previous technician missed. Not only was he able to correctly identify the real problem, but he fixed it at a much lower cost than the original quote we received. Not to mention, he stayed until almost 10pm when the job was done. He was professional, honest, and clearly knowledgeable about what he was doing. It's rare to find someone who combines great service with integrity, but Ricardo absolutely does! I highly recommend him to anyone needing reliable AC work.

Cool It Air Conditioning and Heating

4.8

(253 reviews)

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

We had Cool-It install a new HVAC system and are very satisfied with the result. Vixiene…read morediagnosed the problem on a Monday and I had an estimate on Wednesday (it was July - he seemed very busy). After clearing up a few issues, we were having a new unit installed on that Friday. The project went well and I will call Cool-It again in the future.

ACTexas

(40 reviews)

We were having issues with our AC dripping water. I have used this company in the past and have had…read moregood results. Someone was able to come out the next day and quickly fix the issue. The price was fairly reasonable and I would definitely used them again.

I am so disappointed with this HVAC company. It's stuff like this that gives HVAC companies a bad…read morename! I have been their customer for years, using them for work at two different rentals, including installation of an entire new system in one of them, less than 7 years ago. Last week this system showed some problems. I actually forgot it was under a 10-year warranty and called another HVAC company. Their tech came out and told me what was wrong (clogged coil) and suggested I use ACTexas to fix the part (under warranty) since they were the original installers. This tech didn't even charge me for the service call, which is unheard of! When the ACTexas tech came, he confirmed it was the coil, but instead of suggesting the replacement they tried to sell me an entire new HVAC system! When I insisted on replacing just the coil (under warranty) they wanted to charge me an outrageous labor charge, far above the national average, and again tried to convince me to buy a new system. I declined. They then tried to scare me into buying a new unit stating that entire unit was old, over 10+ years and probably would need replacement soon anyway. Hello?! Did they forget they installed it themselves 6-1/2 years ago? I declined again pointing out what they said was not true. They then dropped their price for the coil installation, twice (!), but still nowhere near what it should be. I went back to the other HVAC company. Those people offered to do the coil replacement for a lot less money. (They did not know how much ACTexas charged). They came to do the job and while they were there another part started to fail. They actually ran out immediately and got that part and installed it free of charge as well! On a side note, I was told by two different HVAC companies who looked at this particular unit that it was an inferior brand sold to me at the time by ACTexas. Needless to say, I will not be using ACTexas ever again.

Spring Woodlands Air Technicians

4.1

(25 reviews)

Highly recommend these guys for not just general maintenance on the AC unit but for their very…read moreknowlegeable on the systems and ways that unique layouts, or improper duct installation can affect the way the house cools. I had rooms that were some hot, some cooler, and overall the machine was just running too much making the electric bill go up. They were able to fix some of the leaking ducts, as well as service the unit in the attic and the outside section to make sure that the house would properly cool down. That on top of the UV light i had installed and some new filters throughout, my whole family is breathing better and staying comfortable. Pricing was very fair. Not to mention they are very nice, funny, and polite, great guys to work with, and the office lady is incredibly nice too when she schedules my appointment. Thank you to SWAT and their team.

Life savers! I had a debacle experience with another company. So I called in the swat team and they…read morefixed everything!

Top Star Air Pros

See more unrecommended reviews

(147 reviews)

Pedro and Gerardo were extremely thorough, knowledgeable, and professional throughout our mold…read moreinspection and service. They took the time to answer all of our questions and made sure we fully understood everything. They were prompt, friendly, and provided excellent service at a great price. We highly recommend them!

Job went very well from the initial trip to review & provide a written estimate to the post job…read morecleanup and wipe down. Work included cleaning the AC plenum areas, to removing the vents/registers in the individual rooms. The time estimate was also spot on and they were prompt at providing an "on the way" notification to actual arrival time. Very positive impressions of the work that was done and look forward to experiencing the improvement in air quality.

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25 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Addie K.

5 years ago

Fri., Apr. 30, 2021 my 19 yr. old AC seemed to be working, but not blowing cold air. Given the age of my unit, I presumed it had run out of refrigerant. Hours later, an hvac tech told me my compressor was dead, my furnace was outdated, and I needed a whole new hvac system. Wanted a second opinion. Discovered a nearby company called Expo Heating & Cooling and gave them a call. They sent a tech that same day. Rather than presume the worst, the Expo tech tried a new capacitor and cooled the compressor with a hose. He checked components in the attic. Because the Expo tech took extra steps to be sure I needed a new unit before relaying that bad news, I believed him. Both verbally and visually on his notebook, the Expo tech then explained what options the company could offer. The information was well organized into option/price packages for different brands. I had not heard of Bryant brand before, but was attracted to the options for it. While the tech agreed my furnace was old, he said replacing it could wait, as the immediate issue was the AC. He added that replacing the whole system would cost less than doing so separately. Knowing my hvac search meant gathering several bids to compare apples to apples, I thanked the very nice tech for his offer. Soon afterwards, I received by email a written estimate of the options we discussed. Online, I compared brands and learned of different types of hvac. At my request and despite being very busy, the tech returned Sat., May 1, to patiently answer many questions I'd come up with. Later, after more research, I had even more questions. Despite Expo being closed on Sunday, questions I emailed that day were promptly answered by Expo's owner. With temperatures already rising to upper 80's, I set a Tues., May 4 deadline to choose among 7 estimates received. Some bids were lower than Expo's, but for brands I did not want. For brands I wanted, Expo's bids were best, plus they offered the most financing options. They never tried to upsell to deluxe models - never even mentioned them. I asked about them after discovering them during research, and received an amended written estimate reflecting those options. After thinking through all my choices, I chose Expo and also the mid-range, mid-priced complete hvac system option they originally thought best for me. (It was.) On the day I'd set for making a choice, I let Expo know I accepted their offer. They scheduled installation for the very next day. Wed., May 5, Expo's installers arrived just before 8 AM. The entire furnace/AC removal and new installation process was completed at 3:30 PM. That entire time, four workers stayed focused on the job, stayed off their phones, and stayed on premises for brief breaks. They had rolled floor protection over areas they would tread. Both indoor and outdoor premises were left same as when they arrived. They carried massive, very heavy furnace equipment both down and up stairs, yet left not a single scratch anywhere. As the installation neared completion, Expo's agent, the original tech I met, arrived. He did not let the crew leave until he personally inspected their work and tested functionality. Then he remained to demonstrate how the new thermostat worked, even programmed it as I wanted. The hvac brand I chose was Bryant, and its longest warranty requires product registration within 90 days. Before the tech even left, I received by email registration confirmation from the manufacturer - Expo already had taken care of that for me. The next day, the company owner himself called to ask how the new hvac system was working and how my experience with Expo went. I do not write reviews, but made this one exception not only because Expo earned it, but also as a way to help others. Many contractors seek the most profit for the least effort, so it's hard to trust anyone or believe ethical business practices still exist. Expo proved to be exceptional in every aspect. As a senior citizen, I was pleasantly surprised by the polite, respectful and patient manner in which Expo's agent, a young man, treated me. Instead of listening to recordings when I called, a real person answered. All emails and texts were promptly responded to. I never felt put on hold, ignored or dismissed. Product and installation quality matter most, but Expo's outstanding customer service on top of that is what makes it an exceptional hvac company. Anyone taking bids for their hvac needs owes it to themselves to include one from Expo for the honesty, fairness and customer care Expo offers. read more

Tina J.

7 years ago

Because I am an elderly woman and near retirement, I wanted to shop around and get different quotes to avoid being taken advantage of. John Moore and Kingwood Cooling and Heating would not give me any prices over the phone. When I called Expo, the owner, Jubran Twal returned my call immediately and gave me quotes on certain units so I could compare prices. There was no pressure. He explained everything to me and answered all my questions. The other companies didn't return my call right away, and when they did two weeks later, they wanted to set up a date for someone to come out and give me an estimate. By that time, I had already committed to hiring Expo Heating & Cooling. Jubran came out on a Friday and told me what I needed, and the cost. The following Friday two technicians were at my home early in the morning and spent the entire day in the heat, replacing everything. The technician, Fredy Reyes, was excellent. He got right to the job at hand. He didn't waste any time removing and installing. And he never took a break! Then, Jubran came and helped install the condenser. Once the job was done, Fredy explained everything to me and showed me how to replace the filter in the attic because an air purification system was also installed. I learned a lot about ACs today and very confident in my ability to maintain the system between yearly tuneups. I will forever use Expo for all my cooling and heating needs. Their prices are reasonable and their work is excellent. When the work is finished you can rest assured, you got the best company in town to do the work. I highly recommend Expo Heating & Cooling and so thankful and blessed to be able to finally have cool and clean air. No more sneezing, coughing and doctor visits during allergy season. Thank you Jubran, Fredy and the other technicians that did an excellent job!! read more

Jenn S.

8 years ago

I could not have been happier with Jubran and his team. First off the initial response time was wonderful. Next, the evaluation and quote was free and thorough. He gave me several different clear scenarios at different price points to fix my issue and was available to discuss with my husband and I while we weighed our options. Also when his team came out they were kind, clean, and efficient. I appreciated that Jubran came to check the crew and their progress throughout the day. When finished, the explanation of how to work my new components was clear and concise. I will thrilled to be able to pay with credit card to get my hotel points. Lastly, I had a question one week after and Jubran emailed me back a helpful answer very quickly. I am so impressed and thankful. read more

Frederick R.

4 months ago

so the ac in the back room had been making this weird rattle for months and i finally got around to calling someone about it back in like february. tech rolled up mid week, had a couple work vans parked out in their yard from what i saw when i looked them up first. price came in lower than the quote i got from another place, think it was around 280 for the fix plus a quick once over on the rest of teh system. didnt really think much of it at the time but the unit has been quiet ever since. paid, signed something, done. they were in and out, didnt leave a mess by the outdoor unit either. nothing fancy about how they handled it just got it sorted. would use expo again next time something acts up. wrote this way later than i meant to. read more

Fadi K.

5 years ago

I tried calling many companies, however I was not able to get anybody to respond to me as quickly as expo heating and cooling good. Jubran and his team responded quickly, due to this very fairly and give us a great price. Also they were very professional and polite and walked us through the whole process, making sure that we don't have any additional cost that we did not have to pay period at the end within a day or two we were able to fix a cooling system, and we were given a fantastic price. If you're looking for heating and cooling look no further than expo heating and cooling. Call Jubran and his team, and they will take amazing care of you. read more

Edris Z.

8 years ago

Best prices and services in town, I highly recommend this company. I went with them after getting other estimates from different local A/C companies but no one else was even close to what they offered us. Jubran the owner was there to check on all the work and called me a couple of times after everything was done just to make sure I'm 100% happy with everything. If you want to save money and time by dealing with the best then just call them and see what true honesty and customer service looks like. read more

Steve G.

1 year ago

Outstanding! My daughter's AC in Spring Branch was going slowly out and she had a brand new baby. Expo had a crew over in one hour. It turned out to be a power surge that messed up the Nest thermostat, however they were up in attic and checked the outside setup and would not leave until they were certain everything was operating properly. Big sigh of relief. Isaac and Nathan knew their stuff. And owner Jubron was on the spot to make sure we were satisfied. Use these guys! They were great! Steve G. read more

Cassie S.

2 years ago

We recently had Expo Heating and Cooling handle a full system changeout for us after getting quotes from multiple companies. I'm so glad we chose Expo! They were not only professional and friendly but also provided honest and very competitively priced services. What impressed me the most was their transparency and lack of pushiness. No upselling or unnecessary add-ons, just a job well done. If you're looking for a reliable and trustworthy HVAC company, I highly recommend Expo Heating and Cooling! read more

Casey A.

8 years ago

I can't speak highly enough about the work that was done by Expo Heating & Cooling. Any time I had a question or concern I always met with a quick and helpful response. The communication was top notch and the care and concern made me feel as though my home was their top priority. Do not hesitate to call them with any of your heating or cooling needs. read more

Vincent A.

8 years ago

Great company and nice guys. Fixed what some other clown messed up. There is alot to be said for a company that im more interested in taking care of a customer than nickel and diming the hell out of you. I had hung my furnace on strut in my attic and they removed that for code and safety and didnt charge additional. They were great, will use again. read more

Harold E.

8 years ago

EXPO Heating and Cooling, thank you so much for your prompt response and professionalism with the installation of our new AC and Heating unit. You gave us the best estimate, and all work was accomplished with consideration to our family and in a timely manner. We are totally happy with our new AC and Heating system. read more

Martin V.

5 years ago

Amazing experience. Owner Jubran handled everything personally with courtesy and professionalism. Got a great quote and wonderful financing in no time on a Friday and my a/c was completely replaced the following Tuesday. Went the extra mile with some side issues. Great workmanship and value! read more

Sandra H.

11 years ago

They changed for us two units and replaced ducts and installed insulation. The work they did was extremely professional and the work was done with care and cleanliness. The men arrived in time and were very respectful. I really enjoyed doing business with them. Trust there workmanship. read more

Brandi M.

8 years ago

Jubran was very nice and quick to come out and diagnose our non-working AC unit. He beat a competitor's price by over $1000. They installed the new unit within a few hours and cleaned up after themselves. Very happy with their service and will be using them in the future if needed. read more

Yolanda A.

8 years ago

Excellent service! They replaced 3 AC units for us and we couldn't be happier ! Jubran Twal is very professional and I would highly recommend him. He and his crew are always on time, call when they are on their way and make sure everything is complete and working before leaving! read more

Frank J.

12 years ago

Very thorough work and very honest. Technician found all the flaws in our AC that were made by the installing company four years ago and caused my system to fail, and for a very good price. Not only recommend this company, but also will call them for a re-check in October. read more

Moe M.

13 years ago

Top qualities: Expert, Good Value, High Integrity "I highly recommend Jubran because he is professional from start to finish. He left no doubt in my mind that he is trust worthy and would rehire him without any hesitation." read more

Mercedes L.

8 years ago

We just got our old AC unit replaced by Expo and we couldn't be more pleased with their service! They were extremely honest and reliable and it doesn't hurt that their prices are also the best around!!! read more

Charles W.

8 years ago

Local company killing it! Had AC issues and they came out and installed the new unit the next. It was 95 degrees outside, so the faster the best and the price was great too! read more

Holly R.

10 years ago

Great company!! It's so refreshing to find a company that is honest, easy to work with and really cares about the customer. Give them a call you won't be sorry!! read more

Ac Repair Expo Heating & Cooling - hvac - Updated August 2026

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This company is a complete scam. They sent a technician out to our house last week. We called them…read morefor a routine cleaning. Two new parts and thousands of dollars later. The AC was making so much strange noise that our plumber said "the guy who fixed your AC made it worse." It sounded awful. Came back from vacation and the unit is completely dead. They obviously broke it. Avoid at ALL COSTS. I am so angry we called them.

My upstairs AC unit stopped cooling yesterday so I called and they got me scheduled for today…read more Johnny R. came out and assessed the issue and within a hour had the unit cooling my upstairs again without costing an arm and a leg. I have trusted the owner Steve and his team with my HVAC units for 15 years now. I wouldn't use anyone else.

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We have used Air Tech in the past and have always been pleased with the service!…read moreI just wanted to put in a good word for the customer care people taking the calls. I can hear the smiles on their faces. Always polite,professional and helpful. Thank you for your help! Great job

Bad business practice. I previously used this company when they were called Elite Comfort and gave…read morethem a great review. However, that's not the case with this new company, Air Tech. While the technician was professional, the estimate they gave was outrageous. The technician said I needed a new evaporator coil. If you look online, you'd be hard-pressed to find one for more than $1,000. He mentioned it would take two technicians and six hours to complete the job. Even if we assume the technicians charge $100 per hour (which is a stretch), that brings the labor cost to $1,200, and the total so far to $2,200. Let's add a 50% markup for the company, which brings the total to $3,300. That's still high, but they quoted me $4,980! Obviously, I shopped around and found a much more reasonable estimate--nearly 50% less from a reputable company. The bad business practice here is charging nearly $100 for the diagnostic, knowing the estimate was outrageous. You could literally build a business around giving inflated estimates with the sole intention of collecting diagnostic fees.

Cool Care Heating and Air Conditioning

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We love COOL CARE. From new install in 2016, to our yearly maintenance agreement... they always…read moresupport us. We had a clog and they were able to get Angel out within hours. He's always efficient, polite, and answers all questions. So happy they've handpicked the best technicians for their team. Never look further than Cool Care for your A/C /. heating needs. Always a pleasure to recommend them.

Jose G. completed a maintenance check and I was very impressed with his service. This is a great…read morecompany with very professional and accommodating office staff and technicians. Their new installation went so very smoothly with constant supervision. The financing allowed me to take advantage of a competitive price. This is a quality product and company.

Velocity Air

I was initially concerned by the lack of Yelp reviews, but after meeting the team I found out that…read morethey were experienced professionals who have been in business for decades. I had two additional HVAC ducts installed and the team did an excellent job from start to finish. During the quoting process (which is free), Stefin was very knowledgeable and knew exactly what needed to be done. The price on the quote was also very competitive. John and Roy were on-time and professional during the installation and did good quality work. Velocity Air will be my go-to HVAC guys from now on.

John the technician solved the problem and immediately fix it. We had a blockage from our dryer…read moreand he knew exactly what to do.

Air Depot Cooling & Heating

3.9

(24 reviews)

What can I say other than a difficult situation was cured by a few great guys from Air Depot…read more Rahul did an outstanding job after he had a technician come out and verify the problem. He was friendly and well informed. He. Went over several options. Our 42 year old ac unit finally died. When we were having problems with our credit application he took time out of his Sunday to help us. That's above and beyond customer service. Our installer and his assistant, Francisco and Kevin did an excellent job. Again very friendly and knowledgeable about all aspects of the job. All things were installed perfectly and they cleaned up after themselves and went over everything about the new system. If you need service or a replacement I can not recommend a better company than Air Depot

I highly recommend Air Depot Air Conditioning and Heating. Our AC went out and they had a…read moretechnician out to our house the same day. The tech David showed up and diagnosed the problem in just a few minutes, ordered the part and repaired the ac the next morning at a very fair price. You can tell this is a company that cares about their customers and stands behind their work. If you're in need of AC or heating service, do yourself a favor and call Air Depot. You won't be disappointed.

My Kelly's AC

4.2

These folks are top quality. Just had a complete new HVAC system installed. Jason, their Service…read moreManager was professional and proactive in his communication. He got us exactly what we needed. His install crew was efficient and cleaned up like they had not even been in the house. I would highly recommend Kelly's.

The AC unit in my property decided to kick the bucket. Luckily the techs quickly found the problem…read moreand resolved the issue quickly. They also gave me a great price as well and were super attentive. Would definitely recommend this service

JD'S AC & Heating

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Northwind Air Conditioning, Heating & Mechanical Services

(14 reviews)

They are back again. Never a pleasant experience when the AC is out. But they were here first thing…read morein the morning, diagnosed the problem, and had it repaired in minutes. He explained why I had the problem and it made total sense. They charged a very reasonable service fee and advised me that equipment is under warranty... who knew? I am always happy when Greg shows up. I always ask him to skip up to the house like he does in the video. I refer all of my clients to them.

I previously gave them a 5 star review, but that service no longer exists…read more We had a problem with our front heater and called Northwind because other service was good. The guy who came out took over 3 hours to "Diagnose" the problem, but because he had taken way longer than it should have, he only charged us for two hours. Got an estimate that the unit needed a new heat kit and we accepted it. NOTE: Their estimates try to be general and I do not like a general estimate when the cost is over a thousand dollars. They came out and put in the 'heat kit' and the heat worked. The only problem was it would not shut off when it reached the correct temp on the thermostat. We called Northwind and told them of the problem and they sent someone out. This guy was similar to the other in that it took him 4 hours to diagnose the problem and each time he would tell us it was a problem, we would say, "But your guys fixed that." and his story as to what the problem was would change. We were told at least 4 different reasons this was not working. He finally settled on it was a valve on the roof and he had tested it with a magnet. The other problem was the guy would stand around and talk to employees the whole time he was here. Then he called a manager up to the front to tell her he was only going to charge for 2 hours. I was there and heard it and left her to sign. The next morning I get an invoice charging us 4 hours for sending out the village idiot. I immediately called Northwind and was put through to someone named Dale with an attitude. I explained the issue and he had said well you don't have to be upset and I told him I wasn't and was speaking in a normal tone and am just telling him the issue. He apologized and made a comment that he was just saying it because of others?!? Then he told me he was going to check into it and call me back. That was on 1/25, a week ago yesterday, and he still hasn't gotten around to it. I called another A/C company and they immediately found the problem. Whoever put in the heat kit or the person coming to 'diagnose' the overheating issue had burned out an entire circuit board. The actual problem was fixed when they reset the thermostat but now we have to buy a new board to be able to have heat in the front of the building. Northwind used to be good. Undoubtedly they are scraping the bottom of the hiring barrel now due to their growth. The people they are sending out now are incompetent, lazy, and slow. Oh, but they do continuously send you reminders that you have an estimate you haven't agreed to!!! You need to sign it so they can send another village idiot out. USE ANYONE ELSE

Efficient Polar Air

(11 reviews)

Wow!!! I called Nicks Pluming and AC initially and they came out Saturday at 2pm to look at my AC…read moreand told me that the capacitor needed to be changed that was 2k but if the unit needed to be changed that would be 6k and that there could be a leak. Pretty much a bunch of BS I called Efficient Polar Air they came out Saturday at 9PM said that the builder when the HVAC person installed the unit they didn't vacuum enough and if anything the expansion valve needed to be changed and vacuum to be done but couldn't confirm anything Nicks Pluming/AC was saying. They fixed the issue for there standard service call and if it keeps reoccuring the expansion valve and vacuum needs to be done. Do yourself a favor and if you have any AC issue call Efficient Polar Air!!! They saved me so much $$$$ by being honest and quick.

Great folks, honest work, reasonable price. The work on both my 1st floor and 2nd floor units, and…read moreget work done every time. Totally recommended.

AC Comfort