Beyond amazing service! From the moment you walk in, you immediately get greeted and feel welcomed…read moreand noticed. The gentlemen in front, customer service friendly. I've come here a few times with my family and every time it's wonderful. I feel valued as a customer. Asked if I needed any help and are on stand by in case you change your mind. Definitely recommend this location, you won't regret it.

I was in Dallas for the weekend, and had a shoe crisis on Saturday, 04/12/25, at 8:40 PM. This…read morestore looked to be the nearest option for getting shoes. Their website said closes at 9 PM. Out for dinner - We grabbed our check, settled up, and jumped in the car. We arrived at Famous Footwear at 8:52 PM. They had no customers when I entered the door, asking if I was "too late to shop quickly?". The young man and young lady that were working were clearly setting all things right and tidy to close. They could have (understandably) said "yes ma'am...We're about to close." But, they said "Welcome in. You can shop. We're open." I thanked them and promised to hurry. They reassured me that I was welcome to shop until I found what I needed. I didn't finish until 9:15. The two were quick to answer questions and super polite. I was prepared to grab the first black shoe that would serve my purpose, but found a more ideal white shoe, because of their graciousness. They saved my shoe image for Sunday! I give these two clerks (I wish I had gotten their names!) two thumbs up and FIVE STARS! They were just...WOW!

Pretty big store with a lot of options. Had a gift card and wanted to spend it. But I didn't really…read morefind anything that I liked and wanted to buy. I looked at the clear instruction which I had some good deals, but everything that I liked was not my size unfortunately. The surface was good though, and the employees helped to the best of their ability to try to find the shoes I liked in my size. They just didn't have any in stock. Overall, a good store.

This location is huge. The good deals are in the very back- I found some very cute shoes for only…read moreabout $10!! The employees are nice when I checked out at the register. I really liked how clean and organized the store was, even in the clearance section. Someone was always rearranging the shelves. Bathrooms are pretty clean, and it was nice they have water fountains. Easy parking lot too. In a shopping center with lots of others places to visit

This place is ok in terms of selection and pricing. I think DSW needs to have better pricing if…read morethey want to compete with the Dillards Clearance Outlet nearby. I remember when DSW used to do specialized clearance depending on the price tag color. Now it's a blanket 30% off which isn't a good deal at all. It's rather shocking to me that they price mostly mediocre shoes at such high prices. They did have some decent running shoes (Brooks) but otherwise, nothing worth the price tag. The location itself is neat and well organized so if you're in a pinch, you should find what you're looking for.

DSW, here's the thing: If you need a specific shoe for a specific occasion- you can always find…read moresomething here that will work. And even if you are like me and ABSOLUTELY do NOT need new kicks, you can also always find something here. On this day it was a cute pair of super marked down Charles David heals with a sweet 3D flower on there (In black of course). $20 including clearance markdown, I could not say no. I brought them to the register and they were ringing up at like $30. But DSW doe NOT play, they honor their prices, and I got them for $20. (A long time ago something like this happened and they didn't have the correct coupon code - so I kid you not - I got the shoes for less than $4. I still have those shoes and get compliments on them every time I wear them.

I was surprised to see that there was a Nordstrom Rack in Oklahoma City despite not having a…read moreNordstrom Department Store anywhere in the state. I went to check it out and being from California, I was horrified at the selections they offered. Hence, I decided I better make a trek to Dallas as it's a more Cosmopolitan area with better shopping choices and a different demographic all together. While was unable to find anything to my liking at this location, it was worlds away better than the OKC store. It was clean and organized, the staff was helpful and there was a much larger selection of items. I would definitely come back again but I recommend getting there early if you wear a popular size as things do run out. If you don't find exactly what you are looking for, rest assured there is an actual Nordstrom right around the corner at The Galleria.

The store on Dallas PKWY always have friendly staff!! The shoe selection is always on point and at…read moreaffordable pricing! Now If I can stop using my lunch break to shop, I'll be good lol, but how cute are these

Excellent service! I'd spotted this Fleet Feet earlier in the week and knew they may be my new…read morego-to running store. I ran my first local 5k race this morning and managed to come in 4th overall female and 1st in my age group. I immediately thought, "NEW SHOES would have made podium!" I was 9 seconds from it. My trainers were so worn out. I feel like I just purchased them but I've been using them for my runs and walks and knew it was time for a new pair. I walked over to Fleet Feet this afternoon to inquire about new insoles and shoes. Fleet Feet Plano provided the BEST service!!! We did a few measurements and reviewed my analysis then went over several options. The shoe I've ran in for years, a different model and a shoe with a larger toe box I'd wanted to try. Once selecting a new model we moved onto several insole options. I'm a Brooks girly through and through and stuck with this brand but a different model this go around. New city, new shoes, new model, new insoles! She's ready! Maybe in the coming months I can squeak out an overall 1st 2nd or 3rd haha ;) If you're in need of a great new shoe, you absolutely should come into this store. Highly recommend. I learned they have weekly Tuesday social 5k runs at 630p and second Tuesday of the month ShackShack 5k runs. Totally have to hit that ShakeShack run that ends in a Fred shake or beer! Great store! GREAT SERVICE.

I've been a longstanding fan of fleet feet and the personalized shoe recommendations through their…read moreunique fit test. I've been to a few of their locations around the country, and they are fairly similar. This one is on the smaller side but still has a wide selection of products, although not as many duplicates on display. They do have frequent social runs as a bonus and even hosted a neat quarterly event with raffles from different health/fitness/restaurant vendors and a run with Hoka shoe demos. I always get my insoles from Fleet Feet due to their comfort, personalization, and durability and purchased one when they had a promotion. Unfortunately the staff member did not put the correct discount in and overcharged me, but after realizing and going back, they were able to fix it, although their tone in doing so suggested an attitude. The staff were very friendly when I was making the purchase, so I'm hoping it was a one time interaction. Overall great outreach with the running community and opportunities to try new products. Consistently good products, but hit or miss service.

I've been coming here for years. The shoes are all so inexpensive that it's hard to believe they…read morewill last you for awhile but they do. I've purchased heels for the past several years and my shoes and heels last me a minimum of 3 years . If you have not been here before try to come on Thursdays when they get their trucks and new shipment and if at all possible avoid the weekends unless you feel like waiting in a long line. For more reviews, tips, and videos follow my TikTok "taneeshanthecity"

Im from the west coast and have been looking for a store like this since I moved to Dallas! I found…read moreShu deal on TikTok and had to come check it out, it's all the fashion girlies are talking about! This reminds me of Santee Alley in downtown LA. If I could I would've left with the entire store, but I was being good and only got 2 purses, 2 pairs of shoes, and a cute pearl body jewelry piece that I'm obsessed with! The prices are great value! You can get a whole outfit for the night here for under $60-$75 dollars. The service was decent, however I wish I was told beforehand that there was an extra 3% charge to use credit cards, otherwise I would've paid cash or debit, I had to take a star off because I wasn't made aware of that!

I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

This review is not about the employees. Everyone I interacted with was polite and professional. My…read moreissue is with a fitting room policy that makes absolutely no sense from a customer's perspective. I walked into the fitting room area with three shirts. The employee counted them which is completely reasonable. Then I was told I could not enter because they were not on hangers. I explained that I picked them up from the sales floor without hangers and asked for three hangers. They gave them to me but then told me I still had to place every shirt back onto the rack outside the fitting room before I could go in. So I had to hang the shirts on the rack outside the dressing room just so I could walk inside and immediately remove them again. There was no purpose to it other than creating extra work and slowing the process down. As I was leaving I watched another customer get stopped because she had not rehung her clothing before exiting. Customers are now expected to do work that fitting room attendants have always handled. Retail stores are competing with online shopping where convenience is everything. Policies like this make the in store experience slower more frustrating and less enjoyable. I hope someone at the corporate level reevaluates whether this policy is actually helping anyone because from a customer's perspective it only creates unnecessary inconvenience.

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

Such a great space for anyone or any family. Clean. Air…read moreconditioner. Beautiful lighting. Not much stores. But they will be soon be under construction to add hotels & apartments so I know a lot of store are moving. They have nice clean bathrooms with changing tables for children and a sink included next to the changing table. Changing stations everyone around the mall all you need is to have your charger with you. Only three food options in the food court. Many restaurants outside in the district area provided all open on their own hours.

A clean mall, but it appears like it isn't going to be around much longer. A lot of empty spaces…read morewhere stores use to be. We went to check out the Crayola Experience with the grandkids, but we just weren't going to have the time before we had to be at the airport to catch our flight back home to Orlando. Next time we'll definitely be taking them to the Crayola Experience; it looked quite fun. The mall is still in really good shape. Some nice stores still there. Good place to get your air conditioned walking in, if that's your thing. Other than that, I can't say I'd shop here. Even the food court only has about three restaurants and none of them are kid friendly. I don't know about your grandkids, but mine sure aren't eating Mediterranean. LOL It really sucks malls are not the norm anymore.

This is something I have not seen, a Marshalls and a Home Goods combo…read more It was the worst of both I have ever encountered. Do yourself a favor and travel for a better one.

Shopping at Marshall's is like shopping at TJ Maxx-- it is either feast or famine. Many times, I do…read morenot find any good bargains. This Marshall's is located next to Big Lots, so if you are in the mood to shop for great prices, this is your area! Recently, I needed to replenish our guest bathroom with new towels. You know, finally throw out the towels you have had since college. Marshall's has a fantastic selection of name-brand towels at awesome prices. Yes, even the same designer names you can find at Macy's. Granted, they did not have as m any sets as I would have wanted, but I can always go a little shabby-chic and have mixed-match sets, right? The negatives about this store is that the aisles are usually messy and the check-out lines are dreadfully painful. LONG wait and only two to three employees at the registers. But hey, take the good with the bad.