I just bought a pair of On Cloud sneakers with their Speed Lacing shoelaces. The knots of each shoe…read morehad to be untied (which I tried at home but couldn't) and re-knotted after the proper snug fit which I can also insert and remove my feet like a sock. The shoelaces were too short in length to tie them. I want to thank Boris for his time and patience. Initially I took my shoes to the shoe repair shop on Hayden and Shea (Scottsdale) close to my home but the owner was gruff and said he didn't have time to deal with it. This was not the first time he was like this. If he can't be bothered on a small request why should I continue to bring my shoes and leather belts to repair or re-size? Some folks just don't get it regarding customer service. Please see Boris for all your leather goods and shoe repair needs. He is very accomodating.

I brought my favorite pair of boots to Boris for a seam rip and was very apprehensive about how how…read morehe descibed his method to fix them. I asked if he could do it "my way" but he very respectfully said he would only repair the boots the way he knows will work and look professional - so I trusted him, left the boots and crossed my fingers. I was extremely happy with the results when I picked up the boots and Boris is definitely a pro with his shoe repair skills. I highly recommend this business for any shoe/boot repair issues - thank you Boris!!

While I don't do a lot of dry cleaning, I've visited Tatum Cleaners five or so times. Located in a…read moreshopping center right next to Wingstop, a Japanese omakase restaurant, and an Italian ice spot, there's plenty of free parking. First off, the process they use is simple and efficient. I've never had to wait long in line to drop off my stuff, and they'll shoot you a text when it's ready for pickup. I similarly have never had to wait long to pick up my clothes. I've mostly been to Tatum Cleaners for button-up dress shirts and blazers. And once to clean a rug. The amount of time it takes them to take care of business is reasonable, and the prices are reasonable. I've never ran into any issues. That's the type of experience you look for at a dry cleaners.

The cost for alterations were outrageous. $73 dollars to shorten a casual dress and take in an…read moreupper back area to tighten the fit. 2 pairs of casual stretch pants hem shortening $23 each. $13 to reattach a belt strap.. $13 to sew straight line about 4 inches long where the threads looseened on a tank top. By the way the pants were purchased at Walmart and cost less than $15 each. What is an environmental fee, I was charged $9.98 for that. My entire bill came to $176.37 ARE THEY CRAZY? A year ago in Illinois I paid $10 per pair of jeans to shorten the hem length. No environmental fees. I could've replaced my old kenmore sewing machine for alot less and did the work myself. Live and learn. By the way the alteration costs aren't even disclosed on their website.

Back in Seattle, it was really hard for me to find a place that did shoe repairs near to where I…read morelived. Here in Phoenix, The Leatherman was right down the street. However, there were no kinds of reviews on it, so I didn't know what to expect. I ended up being very pleasantly surprised. This is a real nice place, run by a very nice couple who did an amazing job on a pair of shoes I brought in - the worn shoes I brought in look like new. Better than new, even. Great service all-around. I highly recommend The Leatherman if you need some shoe work done.

The lady I talked to was nice and they were able to save my girlfriend's boots…read more I've never had shoes fixed/repaired, so I can't really say if the cost was fair. But, it was $65 to add sole back to the bottom of her boots. Figured they cost $200+ brand new, why not? Here are my gripes: 1. Told two weeks, took 3 and I had to call them to find out. When I did, I got the excuse answer of, "he's finishing them up". They called me 3 days later to say they were finished. Just be honest, I said no rush anyway. 2. They don't take cards. I can understand this 20 years ago, but it's not hard or difficult, and it's located in a sketchy, broke down neighborhood with no ATMs to be found. Who carries cash nowadays? 3. When I went to pick them up, they were in the back and not up front, with trees in the boots, ready for presentation. Just lying on some table in the back. 4. The boots originally had a "wooden" looking sole (no idea how to really describe it). But the color contrasted the black boot. What they replaced it with was a black rubber heal and a wooden (I guess) "half sole" (what she described it to be), which was then painted black. Needless to say, the "style" of the boot has been changed and it does not look better. Also, the glue or whatever they used to attach this stuff with, was just painted over. The finishing on it is amateur. It's like they didn't even care to try to impress us. Sure, the boots don't have cracked soles anymore, but they now look like some thrift store garbage find that was repaired by some DIY hack. I mean, I would have done it myself if this was the result I could expect. Nice old "mom and pop" shop, and what the service / shop environment they provide is a dying breed. I'd love to say something nicer, and surely there are plenty of happy customers. Why these boots came out worse, who knows.

Sebastian does a great job repairing shoes, handbags and luggage too…read more He is also a very nice man. I highly recommend him.

We recently had two older pieces of rolling luggage repaired here. Awesome quality workmanship and…read morethe owner really takes pride in the jobs that he does. He went above and beyond for these repairs. His prices are very reasonable and since we like the luggage (the fabric design is super easy to see as it comes off the baggage claim ramps)! it was a great choice to have his quality repair services rather than spend a lot more to buy new. We would absolutely recommend this shop for all shoe and bag repairs.

This place is our go to tack and supply store plus they do all your leather repairs which is so…read moreimportant! Very nice people

Nice little western shop located in an out-of-the-way residential area in North Scottsdale or Cave…read moreCreek Island. They're stocked fairly well, but I didn't find them very helpful or enthusiastic. Little cowgirl at the checkout area is a bit opinionated and no one got up to walk us over to the area where the products were that we needed. I'll go back, though, as selection is nice.

Suren is the name of the owner and he is amazing. Top notch service as always, he always fixes my…read moreshoes and cleans them when needed! Last time I brought shoes that my dog completely chewed on and ruined them by Suren made it look like new all over again! Definitely recommend this place

Sometimes you just have a pair of shoes that you love so much, you keep getting the soles or heels…read morereplaced. I have a pair of classic Joan & David black pump, suede that is so comfortable that I think I've had them for over 15 years and I just keep replacing the heels. This time I took them to Paradise Family Shoe Repair. The place is on the SE corner of Tatum & Thunderbird. Place is super clean and the guy very friendly. He charged me $15 to replace the heels and an additional $25 to add some super tough rubber sole to the leather soles of my heels. When I got the shoes back, I was impressed by how well replaced the heels were and I am very happy with the super tough rubber soles that were still comfortable because I know my classic black pumps will probably now last me another 20 years. The best part? My black suede was looking a little worn and he sprayed a product call Suede Renew on the pumps (at no additional charge!!) and my shoes came back looking brand new. He told me I would be impressed by the work he does with my shoes and I have to write that he's right!

The guy in there told me that the only way to stretch out the instep on my cowboy boots was to put…read morein a zipper. When I told him I didn't want him to do that and asked him if there was any other way he said "throw them out". Very rude and unhelpful. Find another place.

HORRIBLE -- if I could give this place zero stars I would. The owner won't listen to you and just…read moretakes your stuff and starts repairing it. I needed this belt shortened and it was completely butchered. I took it immediately to another repair place and they were appalled. I will NEVER go back. Don't waste your time or money.

My wife and I have done business with this shop quite a few times since getting back into riding…read morethis year, and I have to say that of all the tack shops we've visited, this one has probably the best customer service and the friendliest, most helpful staff. I'm not sure if there's been an ownership change since some of the original reviews or what, but our experiences have been stellar. What's more, while this place is mostly an English riding shop, but they've been super accommodating and helpful as we acquired gear for Western riding. For example, when we came in looking for helmets, they dropped what they were doing and multiple staffers helped us figure out exactly the right size and test fit the helmets in the store to make sure we made the right purchase. They also gave us tips on which ones were the best value, rather than steering us towards the most expensive. On subsequent visit, we were shopping for paddock style riding boots and they sat us both down and had separate staffers fetch several brands in our respective sizes, letting us try and find which ones suited us best (and also half sizes up/down to get the perfect fit). When I started putting some of the shoes back in the boxes, one of the owners even told me, "You're doing the hard part, let us take care of that," and boxed the shoes back up so I could focus on trying on the other pairs and save time. Talk about fantastic customer service. They went out of their way to make sure we got the perfect fit and exactly what we needed. This shop is well stocked, has a fantastic layout, super friendly and helpful staff and there is never any pressure or up-selling. You can take your time, be left alone or get as much help as you need and always with a smile. We have never been ignored or treated poorly in any way and these days that is particularly rare. This place absolutely deserves your business and you would be doing yourself a disservice if you didn't check them out.

Attention to details and infinite patience and understanding. No pressure, they seem to just want…read morea customer to be satisfied. High end English Riding gear, with many selections in all the top brands. Fair prices and knowledgeable, helpful staff. Great shopping experience.