Driver: Bobby Bus:7145 Houston to Austin 4:30 pm bus Extremely Disappointing Experience Our driver, Bobby, was unprofessional and unnecessarily rude. It appears his frustration stems from vehicles briefly stopping behind his parked bus to drop off or pick up passengers. That's understandable--but there's a professional way to address people. My daughter, who is eight months pregnant and considered high-risk, insisted on taking me to my pickup. After we located the bus and set down my luggage, Bobby came storming down the steps to chastise her for parking momentarily behind his vehicle. His tone was loud, condescending, and completely uncalled for. Knowing my daughter's emotional state and wanting to defuse the situation, I calmly told her to move the car--essentially doing what Bobby wanted, just without the hostility. That seemed to upset him even more. My daughter drove off in tears, confused by how aggressively she'd been spoken to. Though Bobby later attempted to apologize, I declined to engage. His concerns could have been addressed directly with me, her mother, without the unnecessary confrontation. To make matters worse, his driving was erratic, and several seatbelts--including mine--were broken. Instead of berating pregnant women, Bobby would do well to focus on the things he can control: driving safely and maintaining a functional bus. read more

My bus was supposed to depart at 6:15 pm on 12/12/24 from Naples, FL. I waited until 7 pm, but the bus didn't show up and I didn't get any notifications from them. I had to take an Uber in order not to miss my flight from FLL. A few days later I requested a refund. After a long wait they responded: "The service 80391 did pass the stop in Naples, it was about 10/20 minutes late, so it's not possible to provide a refund." This is a lie and I am not crazy I hope :) There were quite a few other very concerned people waiting for the same bus. I would NOT recommend this company to anybody. read more

HORRIBLE!!! Unless you like having no updates DON'T use RedCoach. My 78 year old Mom purchased a ticket from Houston to San Antonio. Houston bus was 20min late. Useless tracking feature, no use having it when it's not updated. Her bus had bad suspension and she almost fell in the restroom. Return trip.....her bus was scheduled for 3:10 departure....its now 3:52....no bus and no way to find out if it's coming at all. No way to have a pick up scheduled to take her home either. Greyhound has the same priced tickets. My Mom just didn't know to check reviews before she used them. read more

RedCoach - Time is 3:56. Other passengers waiting for the 3:10 bus. - Public Transportation Near Me - Tampa, Florida

I would like to echo the review left by Mari R. The only difference with my daughter's experience is that she was on the bus for 5 hours. There was no communication or information regarding what the plan was for the broken-down bus. Customer service told my husband a replacement bus would be there in 45 minutes to an hour. A replacement bus never came and my daughter paid $220 to take an Uber to the Orlando airport so she would not miss her flight. I cannot get in touch with anyone on the phone, via email, or text. I pass along this information as I hope no one will use this bus service (especially for their college aged children) and have a bad experience as we did. read more

This had to be the worst experience. So my daughters bus was supposed to be scheduled to leave at 4:30 to arrive to Tampa by 9:30. Before they even leave their destinations, the bus starts acting up. The driver takes the bus to have it serviced. They have my daughter sit in the bus for 3 hours with no explanation of what's going on. Around 6:50 they bring another bus. Now she's on her way back and they refuse to even stop to get them something to eat or drink. So we're talking about 8 hours of starving and also having people thirst to death!!! What kind of experience is this? This is disgusting. read more

DO NOT GO ON THIS BUS !!!!! I never take my time to right a review. But this bus is HORRIBLE !!! I have emailed the supervisor multiple times and have also tried calling. Still no response ! See below my email. Bus number #3810. We departed from Miami International Airport. To begin, me and my colleagues used your coach bus services for a business trip to Tampa. The way your company advertises your services is completely false. The seats are complete out dated, the AC was barely working, the seats had no seat trays as it shows online, the restrooms were in horrendous conditions. So bad that I will also send an email to the state of Florida business division because that is completely unacceptable. The restrooms conditions offer a great health concern risk. To make matter worse, the driver was complete rude. Dispatched asked him to please stop so I can use the restroom and he never did. You can check the bus cameras that I confronted him about it and he did nothing. All it did was provide the restroom with toilet paper. He mention he reported the restroom a while back and no one did anything. HOW IS THAT POSSIBLE ? I demand an explanation over all of this. This bus was in nasty conditions, extremely dirty. I took pictures of everything. How can your company even function under those conditions ? Where is the ethics and integrity of your company ? read more

I have been a customer for almost a decade, and since Red Coach (RC) has expanded from only serving Florida to now serving Texas and Atlanta, in my humble opinion, its service has declined. Its fleet doesnt seem consistently well maintained, and RC does not take its commitment to be on time seriously. Check the Google/Tripadvisor reviews for more recent reviews. In late Dec 2021, I waited for HOURS in Gainesville bcz the bus coming southbound from Tallahassee kept breaking down. RC wd not send another bus even though this one was only able to go sporadically at approx 25mph on I75! It had to make periodic stops because of malfuntioning(this is what the RC rep said when I called). Other people waiting had to UBER to Orlando bcz they had international flights to catch. I ended up Ubering back to Lake City and borrowing a car to drive to Miami. I DID get a refund from RC for this debacle. I have been on another RC bus with a windshield cracked from top to bottom. In October 2022, returning to north Florida from Miami via the route that goes through Naples & Tampa, RC sent our bus even though it had not confirmed that roads were open after Hurricane Ian. I75 wasn't open north of Naples, so the bus had to take back roads, which were gridlocked. I felt bad for the frustrated bus driver. Understand that you can call FHP or check online to check if interstates are open. I mean GPS! Alternate routes added 3 hours to our ride - a passenger next to me, who had been stranded in Miami bcz of the hurricane, was scheduled for a flight from Tampa to Venezuela at 6pm, and we got to her stop at USF at 5pm. I hope she made it ... I had to reschedule a pickup for myself in Gainesville multiple times bcz I wasn't sure when I wd get there. I DID NOT get a refund for this trip. Very rude. Today, I expected my son and his girlfriend at the Ocala stop at approx 5:30am. It was an overnight route from Miami. Now, understand EVERY bus driver has an itinerary showing where the passengers get on and get off. While leaving the RC Orlando hub, the driver asked if anyone was going to Ocala. Didnt use the speaker, just hollered, which is hard to hear over the air conditioner. I have experienced this, but I have always sat in the first or second rows. My son & his girlfriend thought the driver said "Next stop Ocala." No one responded to going to Ocala, so the driver skipped the stop completely! Even though he had an itinerary showing passengers getting off in Ocala. At the very least he shd have announced approaching Ocala over the loudspeaker to give passengers a chance to respond. As he drove past Ocala, my son's girlfriend approached him and all he said was "I asked everyone. I asked everyone." The bus is supposed to stop, the driver stand up, and ANNOUNCE the stop. Didn't do this. The family member waiting at the Ocala stop to pick up my son & his girlfriend, saw other people at the RC stop who appeared to be waiting to be picked up. When the bus arrived at the Gainesville stop, my son and the driver argued, and the driver flipped my son the middle finger. The driver refused to give his name. After today's disappointment, I just had to give a review. To sum it all up, prior to Red Coach expanding to other states, service was very dependable. But now, taking a Red Coach can mean arriving late or not at all, and getting picked up extremely late or not at all. If you use Red Coach, have a Plan B, and don't expect a refund when they screw up(notice I did not say "if"). Again, also check the Tripadvisor reviews. I hope Red Coach takes its commitment to customers more seriously in the future. read more

Bus #1701 I'm riding on a red coach from Tampa to Miami & im honestly distrusted. From the smell to the look to the consistent shaking uncontrollably. I booked business class & im literally sitting all the way in the back by the disgusting smelly restroom. The air has yet to kick in & everyone in here is sweating & covering their face to try to escape the smell. I wouldn't recommend. read more

The Red Coach that was supposed to leave Tampa airport at 1:55pm arrived at 2:35pm. Despite the fact that the website made it seem like this was the first stop on the trip, there were already people on the bus who were sitting in the seat I had 'reserved' online. I still found a window seat, the last one on the bus, so I was going to forgive those lies. However, then we sat at a gas station for 30-40 minutes waiting for a passenger who somehow managed to leave all of their luggage on the bus to take a taxi to the bus and get her stuff. 2.5 hours after we were supposed to leave, we are approximately half an hour outside of Tampa. I would not recommend this bus for anyone who doesn't have a few spare hours to waste. Three stars for clean bus and comfortable seats. And we only arrived an hour late so the driver was either booking it or they've built extra time into their estimates to accommodate running late. read more

I never write reviews, but I was disappointed my this experience that I am writing this as I am still on a red coach. Well, it's not actually a coach. It was a white, unmarked van that picked me up (which was weird enough). Last time I used this company, I was in a large, air conditioned coach bus with power outlets to make sure that your electronics were powered the whole trip. I hope my phone battery survives this post! I probably won't use it much after this though, because my arms are too cramped by the people on either side of me when I try to lift it. Where do I begin? Well, my pickup time was scheduled for 12:45pm, but the experience began with the driver calling my cell phone at 8:45am and waking me up. He said I was the only pickup in that area and asked if I could instead be picked up around 11:30am, so he didn't have to go all the way south and then north again. I figured this would mean that maybe we might get in earlier, so I agreed to do it. Unfortunately, I was mistaken. I met him at 11:15am, and my early arrival simply meant that I was going go from spending 3 and a half hours on the road (as planned ) to 5 hours in this tiny van. At first, there were only a few of us in the van, doing wasn't bad. However, as the trip went on, they packed it to capacity. Oh did I mention it was 90 degrees outside and many of the air condition vents didn't work? The van was also vibrating in a way that I don't think was too safe, and the vibrations made me unable to see read my book without the words jumping around the page. The only great decent thing about this experience was that the driver was very nice. Other than that, this was (and continues to be) a nightmare. I would not recommend that anyone use this company! read more

This company bus service is reallllllly SUCCCCCCKS!!!! The bus came 1 hour later than the scheduled time and nobody come to apologize. I booked a bus to the Tampa airport. Since the bus came late, when I got to the airport, I missed the flight already. When the first time I talked to their manager, she promised me that they would give me full-price ticket refund and someone would send me an email and contact me. However, one week later, I heard nothing from them, so I called them again. This time another manager said there was no way they would refund me and totally made any sense and no apology. She was reallllly rude... Anyway, this bus company service is really awful...If I can, I really want to rate it zero point..... Horrible experience with this company....Everybody should be careful.... read more

This is the absolute last time I use this company. Red Coach disappoints every time I have used their service. Never on time. Rude customer service on the phone. No reply to emails. Canceled service at the last minute. I do not understand how they stay in business, but I don't think they will be in business much longer. AVOID THIS COMPANY. They do not deserve one star. read more

I can't believe of such a poor customer service they are running this promotion with yelp.com $30 for $50 and when you call them they tell you the voucher is invalid they don't even know how to redeem the voucher . Common people just don't run a promotion . This makes anyone upset and I have found other reviews about this promotion when other people had the same problem . Let's be a little professional I'm sure everyone would appreciate that. read more

I tried to book a ticket on one of the buses and the phone agent incorrectly input my billing address twice. As a result, my card was flagged as stolen. I got a Master Card supervisor on the phone and she assured Redcoach that the card was not stolen, my billing address was correct, and that I was the owner of the card. MasterCard approved the charge but Redcoach didnt want the money. Apparently they would rather turn business away. I was told by one phone operator to email customer service and that I would get a quick response. 4 and a half hours later, no response. I needed to make this trip on a certain day and Redcoach completely mangled a perfectly simple transaction. Inept, and absolutely zero customer "service." There is NO regard for their customers and they apparently don't want to have any new ones. read more

They suck suck suck. There was a 18 year old girl waiting to ride the bus for two hours in the rain and they did not stop for her. just skipped the stop completely. She was on her way to Tallahassee to surprise her boyfriend and she had an interview the following day. Red Bus totally destroyed this girl with their complete incompetence. Stay far away from this company. read more

Red Coach buses are very comfortable, but they clearly have no clue who they hire. The bus driver (picture attached) below is a complete idiot. He swerves off the road, zigzaggs, and tailgates other drivers. If you have him as your driver, just know that your life will be in danger, and all customer service is going to say is "I'm sorry, you should have put your seatbelt on" even when going to the bathroom. No only is he completely incompetent, he is also rude, and God for bid, someone has their headphones too loud. He will take it down on the entire bus and start stomping on the breaks. I was unfortunate to have landed on this bus, and this individual sent me flying across the bus. I suffered many injuries and even had to go to the doctor to get checked up. They were that bad. If it would have been someone older, they would have broken a bone. All this driver did was ignore me, when I landed almost at the front of the bus. Red Coach with the amount of money you charge for your buses, you should really hire better drivers. My complain is not the bus itself, its the driver. #PLEASEFIREHIM read more

I would give zero if I could! This is my first review ever, thats how horrible the RedCoach experience was for me, and I haven't even made it onto any of their buses. I just bought a ticket last night online with a groupon. The red coach website did not recognize my groupon and charged my credit card full price. When I called red coach to see if I could get help changing my ticket/cancelling my ticket/applying my groupon, any sort of help at all, there was NO help. They hung up on me, they said there was NOTHING at all that they could help me with. I am wondering why they even have a phone number at all since their customer service is SO ABYSMAL. They refused to help me and I will NEVER ever consider red coach again. I would never recommend red coach to anyone, what a nightmare it has been. I deeply regret my choice of trying to travel with red coach. I will be SO happy to go back to Greyhound, where traveling via bus is made easy and hassle free. read more