Looking for 5 star service, come see me. I truly believe in service with a smile & will do all I…read morecan to make it the best, quick & easiest car buying experience you've ever had! Looking to be your Central Kentucky Salesperson! #justaskforSarah Best regards, Sarah Mahmoud

BUYER BEWARE if you're coming from out of state…read more I was working a deal on a truck, had a deal sheet prepared for me, and got far enough into the process that i started to apply for financing. Took the credit hit and I started shopping for flights to Kentucky. Then the a relayed message from the "manager" came up telling me they wouldn't sell the truck to an out-of-state buyer. Wouldn't even speak to me on it. Disappointing to take the credit hit but good thing I didn't book the $400+ plane ticket first. Here's what doesn't make sense: if you have a policy against selling to out-of-state buyers, why advertise your inventory nationwide? Why spend time working a deal and preparing paperwork only to pull the plug because of where the buyer lives? It feels like either the dealership doesn't know its own policies or they don't value customers' time. Either way, it was a frustrating and disappointing experience. A simple "we only sell to Kentucky residents" at the beginning would have saved everyone the wasted time.

By buying experience was exceptional. My sales person Devon was on the spot with everything that…read moreneeded to be done. She deserves credit for making this a seamless process.

Thank you Mark! I appreciate you & team squeezing me for my first oil change on my new car,…read more answering questions and taking great care of my vehicle. This is the first time that I have went to a different ford dealership for service and did not have to wait 1-2wks. Please keep up the Awesome customer service. 10/10 recommend.

I had a fantastic experience buying from Isaac at Neil Huffman Honda of Frankfort. I had an idea of…read morethe 2023 CR-V that I was interested in. The Honda website sent me to this dealership, as one that might have what I wanted in stock. Isaac called me back the same day, answered my questions over the phone, and we made an appointment for the weekend to test drive the car. On the day of my appointment, Isaac phoned to tell me that the car in question had $2000 worth of dealer add-on upgrades installed, and he wanted to be honest and fair by telling me this before I drove from Louisville to see the car. I drove down to Frankfort and test drove 2 CR-Vs. There was absolutely no pressure to buy... Isaac was fair and honest through the whole process. I decided on a CR-V sport hybrid, and Isaac was able to tell me down to the week when it would arrive on the lot. I put down a deposit, and Isaac kept me updated by text about my car (when it was being built, and where it was in the shipping process). Three weeks later my new baby arrived! I love it so much, and I tell everyone who is in the market for a Honda to go and see Isaac. (In fact, he may need to send me a gift card for all of the referrals...LOL!) Excellent customer service, friendliness, honesty... not words I would use for car dealerships I've dealt with in the past. But you will find all of the above at Neil Huffman Honda of Frankfort. Tell Isaac that I sent you! :)

We bought a used 2018 CRV on June 7, 2025. The sales experience was excellent. I'm disabled and…read moreunable to check under the hood. I was assured that it had been serviced for repurchase and they provided a CarFax report showing change of oil and filter, tire rotation, rear brakes replaced, and rotors resurfaced. Imagine our surprise today, less than three months after purchase and fewer than 2000 miles driven to discover the battery was dead as a door nail. It was completely corroded and needed replacement, If a dealer is going to tout a vehicle as ready for repurchase you would think that while changing the oil a technician might mention the battery needed to be checked. I'm very disappointed. Even if they had told me at time of purchase I might need a new battery I could have got one right then. Instead my wife was stuck in a grocery parking lot with a car full of groceries before someone got her started, told her about the battery and she went to Walmart for a replacement, Get it together people!!!

Although there was a minor mixup at first, my first visit to Neil Huffman's could not have ended…read moreany better. Instead of the used vehicle I thought I was going to look at, I ended up in a brand new one for very, very little more money! Toma was on top of her game and she hooked me up with sales specialist, Conner Smith, who was an absolute delight to work with. I will definitely be a repeat customer at this dealership. Friendly, clean, efficient, and hard-working. And I got that new car smell now! Couldn't be happier!!!

I took my vehicle in for service because of a shutter at highway speeds. Since it was under…read morewarranty, I was hopeful for a quick turnaround. However, after a day, the service writer informed me that I had codes that had previously been erased by the previous dealer and charged me a $197 diagnostic fee. Neil Huffman claimed that it was bad. After a day of trying to drive the truck and almost left my kids and me stranded in 4-degree weather, I took the vehicle to another dealership. They diagnosed the issue as a bad torque converter. I left a review expressing my dissatisfaction with the service I received from Neil Huffman. The next day, I received a call from the service writer apologizing for the oversight. He explained that the issue should have been diagnosed before leaving the dealership. However, he also explained that they should have driven the vehicle before letting it leave. How can you diagnose something without even driving the vehicle? I am fighting for at least a refund of the diagnostic fee. It's been a week of emails with no such reply. I wouldn't recommend this dealership to anyone.

Bought a nissan rogue, it had an accident and was NOT disclosed to us the airbag had deployed, when…read morewe went to trade in on a new rogue, they screwed us by saying the airbag made been deployed, and screwed us on the money for the trade in saying it was in an accident. Thanks for screwing us by not telling us the car was in an accident, will never deal with this dealer again, and will spread the word about your way of doing business

Excellent people that work here!! My husband and I have been looking for cars for sometime now;…read morebecause his car was down in the dumps and we needed to replace his vehicle. We filled out an online request form and someone contacted my husband. He made an appointment to see someone today at 9am. We got there and we were welcomed. Everyone was really kind and had such an upbeat and cheerful attitude. A really nice guy named Billy O'Banion helped us out. We took the car out to see how it drove. I was able to sit up front with my husband and we jokingly said that he gets the backseat drivers license. They were very kind and were able to work with us in getting a good deal for the car that we got. In addition, we were able to get 2 year/24 month complimentary service that will cover our car with synthetic oil, tire rotation, filling of fluids and more!! It took us about 3 hours and 50 minutes to go through the entire process; but it was worth it!! We will not hesitate to do business with them again! So thankful for their willingness to help us.