By buying experience was exceptional. My sales person Devon was on the spot with everything that…read moreneeded to be done. She deserves credit for making this a seamless process.

Thank you Mark! I appreciate you & team squeezing me for my first oil change on my new car,…read more answering questions and taking great care of my vehicle. This is the first time that I have went to a different ford dealership for service and did not have to wait 1-2wks. Please keep up the Awesome customer service. 10/10 recommend.

I continue to find the service from O'Brien to be the very best. Since i switched fro Tri-County I…read morehave never been more pleased. The service staff, especially Savannah, are very pleasant and helpful. They go out of their way to make sure things are done right. I make an appointment and i get in and out on a timely basis. The prices seem fair and I always get a written report on what was done and the status of my truck's condition. They also offer a mobile service which I've used to get recall work done. I saves at least a day in time driving back and forth.

We were in need to a car to replace one that was totaled in an accident. At the time, there was…read morevery limited inventory available due to recent staffing/parts shortages due to the pandemic. We were looking online and found the O'Brien had two new Ford Escape Hybrids available so we went right over first thing. We looked at both vehicles and chose the one we liked with more of the features we were looking for. Both were good vehicles, but the color swayed us to the one we chose. We had to leave for an appointment but returned to purchase the vehicle. Upon arriving, we found that the other vehicle was in process of being purchased also. That would leave the dealer with no remaining inventory on this model. There was no real negotiation over the price, which seemed high compared to other similar vehicles we've purchased in the past. In the current market, we had no choice but to buy the car at the price listed, or don't buy it. Even though the cost was spendy, it was a relief to not have to perform the song and dance, back and forth, with the sales team to agree on a price. The staff was friendly and accommodating. They offered us connection to the Ford Pass account that monitors our car online, a free CarFax account, and regular service reminders. Unfortunately, we live in Utah and O'Brien is in Shelbyville, KY. Our salesman and the service manager were willing to work with our Utah DMV to facilitate the purchase and get our license plates processed. Another Utah DMV requirement was a VIN number inspection by a local police officer, which O'Brien was willing to facilitate to get the sale. If we lived in the area, we would likely use this location for our service requirements. Our local Ford dealers in Utah have been less than desirable for service. We'd be hopeful that O'Brien would be better.

TLDR- Amazing dealer, works with price, flexible on trade…read morein offers, easy pain free buying experience, respectful of your time pleasant and professional! I would like to start off by saying I HATE dealerships so believe when I say I'm still surprised I had such a pleasant experience here. As a woman it can be so difficult purchasing a vehicle, not once did I feel disrespected or talked down to when speaking with Nik. I perused at least 7-10 different places and even one more after leaving here and trust when I say you are in great hands when purchasing a vehicle from Jack Kain Ford. Nikolaus Venn is the absolute best car salesman I have encountered! I've lived in several other states and car buying is on my list of worst tasks, but Nik made it look effortless. He was generous on my trade in offer(always a plus) the vehicle itself was in IMMACULATE, pristine condition, and the safest one on the market. No issues other than needing an oil change (simple fix) I lost track of how many hoopties and lemons I had to look at from other dealers before I settled on this particular dealership+vehicle! If I had not been stubborn, set on checking out another vehicle, I could have left with my vehicle that day. Nik submitted everything over night and I was able to pick my vehicle up the next morning and Nik had it cleaned one more time! Max assisted me with the closing process and I was out in less than 15min and still made it in earlier than I expected to work. I can't think of a single negative experience and I will be more than glad to come buy a shiny new ST and truck from here and only here when I'm ready! Thanks again for such an incredible and painless buying experience! Lastly, definitely Nik Venn for 2025 best salesman.

If you purchase a vehicle from this place, you have to get Nik Venn. I eventually didn't buy a…read moretruck, was on the fence. Nik kept me posted with new inventory of Ranger Raptor. Never pressured just real good customer service. Sent me videos. I tell you Nik is the man. Trust me, he will not let you down. When I do decide to buy, I'll hit up Nik. Good jog Nik

Stay far away from this dealership. They are a stereotypical quintessential used car lot and the…read moreemployees are completely incompetant. I purchased a vehicle from them which had to be immediately returned because all of the paperwork was incorrectly filed. I received no correspondence from the financing company because all the billing correspondence was being sent to the dealerships email address. They registered the vehicle to the wrong county, the list goes on. They did nothing to make it right, did not give me back the vehicle I traded in, or cover the registration on the car I had all of 90 days. I have never missed a car payment and took a bath on thousands of dollars dealing with them. Would give 0 stars if possible. STAY AWAY.

Very nice family owned business. We are very happy with our Toyota 4runner and the price we paid,…read morethey offered us fair market value on our trade in, and provided financing with a major bank at a rate lower than I was paying before. No ridiculous back and forth negotiations like a big car dealer. What else can I say, good people, good deals, and good cars. I would recommend anyone.

Had my windows tinted and they did a great job! I am very happy with how my car turned out…read more Everyone that works here that I interacted with was very helpful and kind. I highly recommend them. My next visit will be having my car detailed! Thank you guys for your service!!

Love love love PJ! Helped me through every step, made sure everything was taken care of and got me…read morea car! Please ask for pj, he's the best!

My experience was with the shop on Duncan Road, but can't imagine anyplace these guys run being any…read moredifferent, so wanted to just drop that review here, too, in case someone missed it over there. So, here's my experience with these folks: These guys are THE best thing since sliced bread! I took my Jeep Wrangler to another shop in town to have a sensor that was giving me a brake warning light replaced. Next thing, they told me they'd have to replace the wheel assembly. Next thing, they told me they had broken off a bolt in the axle & I needed a new axle. Next thing, they told me it was not drivable. Then the price doubled because they had priced the axle wrong. Next thing, I got cranky & pissed them off. Suddenly, it was drivable and I should come pick it up. Oh, and by the way, it would be $100 for their trouble. I pissed them off some more & they told me to come get it & never darken their door again. I said no problem there! Just by dumb luck & some fairy godmother looking out for me, I picked these guys off of Yelp. Called, told them my story. They said you bet, bring 'er in! They looked it over, sent me photos of what they found, along with calls and descriptions and answers to my questions. Turns out, no broken bolt. No need for an axle. They communicated with me about every step. Sent pictures. Were pleasant, straightforward and gave alternatives when appropriate. They gave me rides to/from home and I didn't even have to ask! They offered! Amazing!!! They pulled the fat out of the fire for me and I am soooo incredibly, over the top, off the charts THRILLED to have blindly stumbled into a nest of bright, honest, honorable people who actually seem to give a damn about their customers & the reputation of their business! Can't thank them enough! As long as they are open, they have my business & my praise for everything they have done!

Needed a pair of tires quick and inexpensive. They were able to have me setup the next morning and…read moreeven had a ride device to drop me off at work so dropping my car off was less of an inconvenience.