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    Redpoint West Tenn

    1.6 (45 reviews)
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    My son checked out in May and I just received a $50 charge for items left in common area. Keep in mind there are 3 people. So $150 for, get this: 2 candles, a coaster set, dish soap, paper towel roll and an Adirondack chair. This apartment complex Nickle and dines you for everything. To add to it, when he moved in, there was actually dried dog crap on his carpet that they did not ensure was cleaned up previously. Stay away FSU unless if you want to continue to pay well after you move out!

    Paint scuff from trashcan

    Save your money and live somewhere else. I lived at Redpoint West Tenn for 2 years. For that entire time, I was on the 'list' to receive a new couch because mine was absolutely torn to shreds when I moved in. Even after multiple follow-ups and pushing the leasing office to find a solution, I got nothing. Every time I inquired I was told that there was a shipment coming in a few weeks and that I was on the list. Finally, the leasing office told me that only new residents (meaning people who were about to move in) get new couches and I was stuck with mine until I moved out. So for 2 years I had a trashed couch and I paid the same rent as everyone else. Obviously they charged the previous tenant of my apartment for damage to the couch. However, the same couch was in my apartment for 2 years and was never repaired/replaced. So where did the money go? Why wasn't it used to repair/replace the couch before I moved in? I moved out at the beginning of May 2024. A few weeks later I get multiple charges posted on my account. 3 of them are charges for damage. There isn't any specific info on my account about what the damage charges are for. So I emailed the office to figure out exactly what I was being charged for. Below is the result of my detective work to figure out what goes with what based on the very general information I got back from the office about the charges. It turns out I'm being charged $50 for the first picture. $50 for a guy to come in and slap some paint over this 2inx18in area. I'm also being charged $35 for the second picture. I was told there was paint discoloration in the bedroom. It looks like it was probably caused by metal bedframe. Interesting, I had the Redpoint Maintenance guys (who are truly awesome) take out the metal bedframe because I had my own wooden bedframe. Finally, I am being charged $150 for the third picture. It looks like a cat or something chewed on the windowsill. I told the leasing office that it was damaged like that when we moved in. Notice how there's no exposed wood? So someone painted over it? So it couldn't have been me because there's no maintenance order in my account for any paint in the entire 2 years that I lived there! Again, Redpoint probably charged the person who lived there before me $150 to fix it. Yet they didn't fix it, they painted over it, kept the money, and left it as a problem for me. When I explained this to the Assistant Manager, he told me that the windowsill damage was not in my 'move inspection' and therefore the charges will remain on my account. Basically, once you get charges like these posted there's nothing you can do about them. My point is: you'll get great service from the Maintenance team. You'll get good every day service from the Office with your packages and those types of things. You'll get no service when you have any sort of issue with Redpoint itself (for instance, needing a new couch). And then after 2 years of diligently paying rent, you'll get overcharged for simple repairs and even charged for things you clearly didn't do. It's even more expensive now than it was when I lived there. Save your money and go somewhere else. Redpoint is under Scion Communities. I had way fewer issues when I lived at a place under American Campus.

    This is the security we pay for !
    Mari A.

    As promised from my first review! This is the security Woodlands provides, I blurred out this individual's face for obvious reasons. But the main take away is that because of security who doesn't even go outside to check the premises, people like me and other residents get out valuables stolen !

    Clubhouse
    Honest M.

    My son LOVES living here. It's been so nice, great location. Spacious common areas (living room and kitchen) and the balcony provides a great space to relax outside. Love the pool area, so many places to sit by the big pool with an island in the middle. The clubhouse common areas include a gym with huge windows overlooking the pool area, meeting spaces and computer stations too. It's a great place.

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    2 months ago

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    7 years ago

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    7 years ago

    Scam to say the least. Don't live here unless you want a move out bill of $400+ with no explanation.

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    4 years ago

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    6 years ago

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    7 years ago

    Good complex! Conveniently located and easy transportation to school. I like it a lot here.

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    Kelsey, thank you for sharing your experience!

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    Page 1 of 2

    Ask the Community - Redpoint West Tenn

    Review Highlights - Redpoint West Tenn

    The maintenance team is incredible!!

    Mentioned in 3 reviews

    Read more highlights

    The Standard at Tallahassee - Mold in bathroom

    The Standard at Tallahassee

    (38 reviews)

    Place is a shit hole, the amenities never work, there's never any parking that we pay $75 a month…read morefor, there's roaches in the hallway and mold in the building. During summer there's no security so the homeless people break in because you're on the brink of a bad neighborhood and the "homeless pond" is ten feet away from the apartment. When you email no one responds for days to weeks on end. We recently just spent four days with no ac during an extreme heat advisor, the emergency maintenance man on call ignored us because he had his kid and it was raining. We've also had continuous issues with the wifi, roaches, break-ins, loud neighbors, trash filled up so high you can't open the door, and smelly hallways since we moved in two years ago.

    I would like to take a moment to recognize two outstanding employees, Destiny and Mark, for going…read moretruly above and beyond in providing exceptional customer service. We had a tour scheduled and confirmed via both phone and email for Saturday, April 5th. We made a 7-hour drive north specifically for this appointment, only to arrive and find the leasing office empty. After such a long drive, we were understandably frustrated and exhausted. Unsure if the office was closed or if staff were simply unavailable, we waited for over an hour and a half while trying to find a way to contact someone--especially given the time, tolls, and high gas costs involved in making this trip. Eventually, we were able to reach Destiny. She sincerely apologized for the mix-up and, despite the situation, immediately took ownership and assured us she would do everything possible to make it right. True to her word, she quickly coordinated with Mark. Mark stepped in without hesitation. Even though he was off that day, he arrived within minutes and greeted us with a positive, friendly, and professional attitude. He was incredibly understanding of our situation and took his time giving us a full tour of the building, amenities, and apartment. He answered all of our questions thoroughly and never made us feel rushed. What truly stood out was not just that Mark showed up--but how he showed up. Despite the inconvenience, he maintained a warm and welcoming demeanor the entire time. He even went out of his way to greet and assist other prospective tenants who arrived during our visit, offering tours with the same level of enthusiasm and professionalism. Mark and Destiny turned what could have been a very disappointing and costly day--14 hours of driving, early morning travel, and significant expenses--into a successful and positive experience. Their commitment to making things right speaks volumes about their character and dedication. If this is how issues are handled at this community, it gives me great confidence moving forward. I would be happy to rent here for my two daughters knowing that this level of care and accountability exists. I cannot say enough about how wonderful and amazing Destiny and Mark were. They both deserve significant recognition for their efforts and for setting such a high standard of customer service. I am still waiting to hear back from management, but I sincerely hope their actions do not go unnoticed.

    Saga Tallahassee - You can reach your hand over fence to unlock gate

    Saga Tallahassee

    (16 reviews)

    I've lived here for 2 years and I've had 0 issues with management, they fulfill maintenance…read morerequests really quickly and get your issues solved and it's incredibly clean at all times. I would recommend living here especially now that the price is lower!

    This is my first year living at Saga Tallahassee and it has been HORRIBLE. First of all, I live on…read morethe 5th floor, which is the highest floor, so I take the elevator. There is one elevator in the entire building and it is ALWAYS broken. It shakes and it always smells like fish. One time after Halloween there was throw up in the corner for a whole weekend. In one of the staircases by my apartment, there is throw up on the top stair and it has been there for 2 weeks now uncleaned, and will probably still be there for another month. Moving on, the office people SUCK and do not do their job that they are literally getting paid to do. They have attitude when you ask questions and are lazy to put in your packages, so most of the time you won't get them until 3 days after it gets delivered. And if you go to the office to pick them up the office people are rude and don't help you WHATSOEVER. The gates to the parking lot suck and are always breaking. One time I couldn't leave the parking lot because neither one of the gates would open and it took them a couple hours to fix them so you couldn't go anywhere until they got them open. What really SUCKS about this place are the TV's. They're a weird brand I've never even heard of and they DON'T work. We requested a new TV for our apartment in AUGUST and it is MAY now and we still haven't gotten one. We bought a Roku for our TV, however it lags and the sound is never synced up to the picture so we constantly have to go out of the movie we're watching to re-sync the sound and picture. The only good thing about this place are the maintenance men. They are very fast and do a great job and are some of the nicest people ever. Our apartment always needs maintenance, so the maintenance men know us by now and say hi to us if they see us. Overall, do NOT live here. The amenities are incredibly mid for how much you pay to live here and most of the time something is always broken and an inconvenience. For 2 months only one of the treadmills in the gym worked out of 5. Save your money and live somewhere else.

    The Capitol

    The Capitol

    (31 reviews)

    Although the people working at Torchlight have been mostly nice and helpful, staying at this place…read morewas a nightmare. - When I moved into the place was disgusting. No one had cleaned the living area in years. The oven was damaged. The cabinets were damaged. The couch was torn to shreds. My room had stains everywhere and a damaged carpet. - Facilities weren't maintained. The pool turned green one time because it hadn't been cleaned in so long. Only one treadmill worked the time I was there. Half of the year the gate was either broken or just open for anybody. - When I moved out they tried to pin the damage to the living area on me which I clearly marked in the form checking in. After disputing that and paying whatever was left, I get a text 2 months later accusing me I never paid it and I was going to be sent to collections unless I did. Again I had to dispute it. Like I said before, the staff here was usually very nice and helpful but it doesn't make up for the conditions and the administrative problems I experienced. You can find a much better place for cheaper I promise you. I don't know how but this place continues to be a headache for me even after I moved out over 2 months ago.

    Bed bugs and leaks all throughout , front office will tell you someone is on the way to help and no…read moreone ever shows up. Do not come here! I genuinely wish I could give negative stars, the front desk is terrible at communicating and the property manager is the laziest person I've ever met. It's been two weeks of asking for the WiFi password and still have not gotten it to this day and all they say is the property manager is working on it and always say she is busy when I saw her at chipotle when she was supposedly doing our WiFi and getting our bed bugs taken care of. Please please please do not ever stay here.

    Chapel Terrace

    Chapel Terrace

    (2 reviews)

    We lived here for two years (around 2003 & 2004) in a one bedroom upstairs unit. The location was…read morejust on the other side of Stadium drive from the FSU stadium, so I could walk to class if needed. The rent was mid-range, more expensive than renting from an owner, but cheaper than most of the complexes in the area. They tried to raise the rent about $100.00 every lease. On our second year, it got too expensive and we moved somewhere better for cheaper (Myers Park duplexes on Jennings St.). This was back when there was management on site in the office and the manager had a big drug problem, so he would try to get the rent from us in cash. I did not trust him. Whatever you do, only pay with a check and keep a carbon copy or make a Xerox copy for yourself. Because they tried to say that we did not pay the pet deposit of $400.00 one time, and I had to bring the carbon copy of the check to them to prove I paid for it. This also happened a couple times with the rent, where they said that we did not pay it and wanted to charge us late fees. So, I brought my copy of the check to the office and they looked really stupid. So beware of this, I hope it is not a scam that they run. Some of the neighbors said that they had rats, but we only had three large roaches come inside within two years, which was not bad. I did like that the units were mostly tiled, and the large walk in closet in the bedroom with the washer dryer hook-up in it. I did not like living here during football season, where all of the FSU football game patrons would park all over the lawn and in your space, then proceed to spray-paint and trash the place. This is going to happen regardless, no matter what management there is on it. Just FYI, our electric/water bill was $283.00 a month here for a one bedroom!

    This was the worst apartment I've lived in in Tallahassee and I've stayed at different ones during…read moremy 5 years here as a student. Management and some employees were rude to me and others I knew. Maintenance was about the only good thing and I didn't even mind the apartment itself. I would never stay at this apartment again or at any of their sister locations due to the poor and rude management. More than happy I moved out to a much better place for a similar price.

    Redpoint West Tenn - university_housing - Updated August 2026

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