Starting with the good: tha location is good enough for someone without a car, the publix is a 5…read moreminute walk and Aldi is a 10 minute walk. The FSU bus stop is also a 7 minute walk. There is a Walgreens, nearby, the gym on redpoint is good, the swimming pool is nice. I did not have issues with pests other than in the beggining of the summer during a couple of days termites would invade the house but they left some days later. It is mostly silent. Since they are townhouses you do not struggle as much with being crowded with other apartments. The West Tennessee St. can be loud sometimes specially if your room faces that side but nothing insane unless you are an increbly light sleeper. The maintenance team is awesome, they will fix anything no problem ever. On the bad: Why is the garbage disposal so far away? there is one (1) garbage disposal in the whole community and I had to carry my trash bags all the way over there each time. If you move here you will see people with cars put the bags on top of their cars but I had to do it by hand. The people at the office are absolutely incompetent, they are children who dont know what they are doing. They love charging you stuff on your lease that you cant get rid off and they will do nothing to help you, they charge you for not having renters insurance, I sent them my insurance but they outsource the checking, to some other company who responded that my insurance did not comply with their requirements, I told them it did, but neither this third party nor red point helped. I tried a second time hoping this time they will notice my insurance complied but the same thing happened, again they did nothing. So I was stuck paying their fee for "not having insurance" and the insurance. I never felt unsafe, but in the year I lived there, there were at least 3 car break-ins. Now this is not unique to redpoint, I think you will struggle to find any place in tallahassee with open parking that does not have break-ins. I did not have to worry since I do not have a car but it is something to consider, this is not a gated community. Finally, the house was fine, they do not keep them in perfect condition but they are ok. like the tables are scratched. and there are paint drops around from their many paint jobs they give after every moveout but for a college house it is pretty nice.

They charged me a full month's rent worth of "damages" from move out. We talked to them about the…read morecouch that was ripped up since we got there. We have told them about all the wear and tear that was there BEFORE we got there. There are too many reasons why no one should live here, but the main one is that whoever took over management is stealing from students and is gaslighting them into thinking that the amenities they failed to provide were somehow our fault. Like, seriously, their trash situation is ILLEGAL. They found a loophole to not get caught.

Place is a shit hole, the amenities never work, there's never any parking that we pay $75 a month…read morefor, there's roaches in the hallway and mold in the building. During summer there's no security so the homeless people break in because you're on the brink of a bad neighborhood and the "homeless pond" is ten feet away from the apartment. When you email no one responds for days to weeks on end. We recently just spent four days with no ac during an extreme heat advisor, the emergency maintenance man on call ignored us because he had his kid and it was raining. We've also had continuous issues with the wifi, roaches, break-ins, loud neighbors, trash filled up so high you can't open the door, and smelly hallways since we moved in two years ago.

I would like to take a moment to recognize two outstanding employees, Destiny and Mark, for going…read moretruly above and beyond in providing exceptional customer service. We had a tour scheduled and confirmed via both phone and email for Saturday, April 5th. We made a 7-hour drive north specifically for this appointment, only to arrive and find the leasing office empty. After such a long drive, we were understandably frustrated and exhausted. Unsure if the office was closed or if staff were simply unavailable, we waited for over an hour and a half while trying to find a way to contact someone--especially given the time, tolls, and high gas costs involved in making this trip. Eventually, we were able to reach Destiny. She sincerely apologized for the mix-up and, despite the situation, immediately took ownership and assured us she would do everything possible to make it right. True to her word, she quickly coordinated with Mark. Mark stepped in without hesitation. Even though he was off that day, he arrived within minutes and greeted us with a positive, friendly, and professional attitude. He was incredibly understanding of our situation and took his time giving us a full tour of the building, amenities, and apartment. He answered all of our questions thoroughly and never made us feel rushed. What truly stood out was not just that Mark showed up--but how he showed up. Despite the inconvenience, he maintained a warm and welcoming demeanor the entire time. He even went out of his way to greet and assist other prospective tenants who arrived during our visit, offering tours with the same level of enthusiasm and professionalism. Mark and Destiny turned what could have been a very disappointing and costly day--14 hours of driving, early morning travel, and significant expenses--into a successful and positive experience. Their commitment to making things right speaks volumes about their character and dedication. If this is how issues are handled at this community, it gives me great confidence moving forward. I would be happy to rent here for my two daughters knowing that this level of care and accountability exists. I cannot say enough about how wonderful and amazing Destiny and Mark were. They both deserve significant recognition for their efforts and for setting such a high standard of customer service. I am still waiting to hear back from management, but I sincerely hope their actions do not go unnoticed.

I've lived here for 2 years and I've had 0 issues with management, they fulfill maintenance…read morerequests really quickly and get your issues solved and it's incredibly clean at all times. I would recommend living here especially now that the price is lower!

This is my first year living at Saga Tallahassee and it has been HORRIBLE. First of all, I live on…read morethe 5th floor, which is the highest floor, so I take the elevator. There is one elevator in the entire building and it is ALWAYS broken. It shakes and it always smells like fish. One time after Halloween there was throw up in the corner for a whole weekend. In one of the staircases by my apartment, there is throw up on the top stair and it has been there for 2 weeks now uncleaned, and will probably still be there for another month. Moving on, the office people SUCK and do not do their job that they are literally getting paid to do. They have attitude when you ask questions and are lazy to put in your packages, so most of the time you won't get them until 3 days after it gets delivered. And if you go to the office to pick them up the office people are rude and don't help you WHATSOEVER. The gates to the parking lot suck and are always breaking. One time I couldn't leave the parking lot because neither one of the gates would open and it took them a couple hours to fix them so you couldn't go anywhere until they got them open. What really SUCKS about this place are the TV's. They're a weird brand I've never even heard of and they DON'T work. We requested a new TV for our apartment in AUGUST and it is MAY now and we still haven't gotten one. We bought a Roku for our TV, however it lags and the sound is never synced up to the picture so we constantly have to go out of the movie we're watching to re-sync the sound and picture. The only good thing about this place are the maintenance men. They are very fast and do a great job and are some of the nicest people ever. Our apartment always needs maintenance, so the maintenance men know us by now and say hi to us if they see us. Overall, do NOT live here. The amenities are incredibly mid for how much you pay to live here and most of the time something is always broken and an inconvenience. For 2 months only one of the treadmills in the gym worked out of 5. Save your money and live somewhere else.

Terrible management. They give no warnings/updates about important things. For example, no update…read morewhen fire alarms are set off and no updates on flooring renovations. I was locked inside of my apartment for 6 hours due to flooring renovations and the Met gave no warning/heads-up about this. DO NOT LIVE HERE. TERRIBLE COMMUNICATION

My daughter rented here. The apartment is beautiful and the building has amazing amenities. It was…read morevery safe. My daughter had one maintenance issue but it was resolved very quickly. The one complaint is that there isn't a lot of parking so you are lucky if you get a spot in the garage. It is also very tight to drive in. The only other issue just like the issue renting almost anywhere in Tally is that if you need to get out of your lease, you can't unless you can sublease your room. The room had everything you need to move in. It was within walking distance to the stadium and FSU campus.

Although the people working at Torchlight have been mostly nice and helpful, staying at this place…read morewas a nightmare. - When I moved into the place was disgusting. No one had cleaned the living area in years. The oven was damaged. The cabinets were damaged. The couch was torn to shreds. My room had stains everywhere and a damaged carpet. - Facilities weren't maintained. The pool turned green one time because it hadn't been cleaned in so long. Only one treadmill worked the time I was there. Half of the year the gate was either broken or just open for anybody. - When I moved out they tried to pin the damage to the living area on me which I clearly marked in the form checking in. After disputing that and paying whatever was left, I get a text 2 months later accusing me I never paid it and I was going to be sent to collections unless I did. Again I had to dispute it. Like I said before, the staff here was usually very nice and helpful but it doesn't make up for the conditions and the administrative problems I experienced. You can find a much better place for cheaper I promise you. I don't know how but this place continues to be a headache for me even after I moved out over 2 months ago.

Bed bugs and leaks all throughout , front office will tell you someone is on the way to help and no…read moreone ever shows up. Do not come here! I genuinely wish I could give negative stars, the front desk is terrible at communicating and the property manager is the laziest person I've ever met. It's been two weeks of asking for the WiFi password and still have not gotten it to this day and all they say is the property manager is working on it and always say she is busy when I saw her at chipotle when she was supposedly doing our WiFi and getting our bed bugs taken care of. Please please please do not ever stay here.

We lived here for two years (around 2003 & 2004) in a one bedroom upstairs unit. The location was…read morejust on the other side of Stadium drive from the FSU stadium, so I could walk to class if needed. The rent was mid-range, more expensive than renting from an owner, but cheaper than most of the complexes in the area. They tried to raise the rent about $100.00 every lease. On our second year, it got too expensive and we moved somewhere better for cheaper (Myers Park duplexes on Jennings St.). This was back when there was management on site in the office and the manager had a big drug problem, so he would try to get the rent from us in cash. I did not trust him. Whatever you do, only pay with a check and keep a carbon copy or make a Xerox copy for yourself. Because they tried to say that we did not pay the pet deposit of $400.00 one time, and I had to bring the carbon copy of the check to them to prove I paid for it. This also happened a couple times with the rent, where they said that we did not pay it and wanted to charge us late fees. So, I brought my copy of the check to the office and they looked really stupid. So beware of this, I hope it is not a scam that they run. Some of the neighbors said that they had rats, but we only had three large roaches come inside within two years, which was not bad. I did like that the units were mostly tiled, and the large walk in closet in the bedroom with the washer dryer hook-up in it. I did not like living here during football season, where all of the FSU football game patrons would park all over the lawn and in your space, then proceed to spray-paint and trash the place. This is going to happen regardless, no matter what management there is on it. Just FYI, our electric/water bill was $283.00 a month here for a one bedroom!

This was the worst apartment I've lived in in Tallahassee and I've stayed at different ones during…read moremy 5 years here as a student. Management and some employees were rude to me and others I knew. Maintenance was about the only good thing and I didn't even mind the apartment itself. I would never stay at this apartment again or at any of their sister locations due to the poor and rude management. More than happy I moved out to a much better place for a similar price.

Will not recommend. Stay away. They do not offer free parking, or paid parking if you get a car…read morehalf way thru a semester. Not even paid parking for residence. Was rudely told park on the street. Not well managed. If I could give a zero I would.

Previous named the Vox. Over priced cheap apartments. If you want to basically live with your…read moreupstairs/downstairs neighbors be my guest, personally wasn't a fan. They don't have enough parking spaces for every resident so if you don't get there "reserved parking" then you might as well park over at Gordo's. Search for another apartment you will be glad you did, I promise!

It's ok..... 1. My roomates and i had moldy toilets to…read morewhere you had to have some bleach product in the toilet/clean all the time for it to not show. When moving out we got charged for "dirty" bathrooms but had moldy toilets all year. My roomate has tried contacting them multiple times about the charges after move out and nothing.. 2. Maintance will just walk in 3. We got couches that were peeled so by the end of the year they were just ugly 4. More concerned about new residents than ones that have been there. What made us not resign was the bad communication with the people at the front, we were in a 4/4 apartment and were looking to move to a cottage the next year. For weeks they were giving us each miss information. Telling each one of us a different story of what was available and what wasn't.

Rundown. Tours a very nice clean house then rents you a dirty, rundown place. We left with my…read moredaughter. Didn't even unpack. Front of complex looks nice until you drive to the rear. Will be terminating lease and obtaining attorney if needed. Total misrepresentation of what you are renting. House had holes in wall, filthy carpet, and unsafe balcony. Not maintained at all. Front office had all excuses . Fact is there is zero maintenance and absolute false advertising of rental conditions.

My daughters apartment along with 2 other apartments next dood were entered during Christmas break…read more No damage to the locks or doors. This was a inside job someone had a copy of keys to 3 apartments and stole the large screen tv. The community was only worried about getting paid for the tv. I spoke with the manager and called their attorney. Also have left many messages with no returned calls. They should have been worried about the safety of our daughters and changed the locks!! My daughter will move to another gated community for next year. PARENTS BEWARE. This place is a scam!!!!!!

I lived here from August 2016 to March 2017 and lemme tell you, it's expensive for the filth you…read moreget! We moved in and there's wood rot under the whole counter(literally falling apart), the dishwasher, sink, and oven were rusty, the carpet and tile hadn't been cleaned AT ALL, and many things were broken and not up to par. My room window didn't even shut all the way or lock. It's got a nice amount of space, but it's just a huge DIY project. I finally subleased 2 months ago and still have not received my refund check because they changed names (used to be University Club Townhomes) and lost my paperwork. Not my fault! I need my check! Anyways, just do yourself a favor and don't rent at this overly expensive, disorganized, and dirty place.