I've had an okay time at this apartment so far, but there have been an abundance of maintenance issues and in one instance, my roommates bathroom cabinet fully detached from the counter top. Maintenance came and said they fixed it but we went in to find in 1- not fixed and 2- the hinges were taken off. We had to request maintenance again for the same issue. Thankfully, maintenance is very quick to reply and come so that's nice and they've fixed most of our problems the first time. Another thing is the trash service, on the Tuesday before Helene we took out our trash, there was only two bags in the can, we came back to the trash not taken out and it's now been a week with still no pickup. We asked the front desk and all they had to say was they don't take trash if it's too much, but the only reason it's piling up is because they've continually skipped over us with no explanation. The mail room is a disaster as well. They have cameras but won't let residence view footage and won't even review footage themselves so any resident could steal a package with no action unless police are involved. I myself have had multiple issues including mailing letters that took about a month to be delivered to the recipients and Amazon packages that continually say they are unable to be delivered. I've retried about 3 or 4 times before I finally just canceled the order. My roommate had a package delivered and got a notification from Luxer that her package was delivered only to search and find it's not. We went down and the front desk staff looked and couldn't find it but also informed us that there was nothing they could do about it and couldn't check the footage to see if it was delivered or even stolen. Additionally, all packages are thrown into large bins labeled by floor and you have to sift through your whole floors packages to find your own. I often find my floor 2 package in the floor 4 bin so we have to look through all the bins if it's not in your floors bin. After the front desk couldn't find it we got back to our room but decided we needed to talk to a manager because even though it wasn't a valuable package, it could have been and it said it was delivered. We called and asked if a manager is on duty and they said there was and to come down, so we did. They said that they would look in the return to sender area when we got down there and didn't even call the manager or have us wait or anything. They looked and said they didn't see it. So even calling for a manager, we weren't able to speak to one. The front desk was kind and helpful but were unable to do anything to help us and didn't get us into contact with a manager after telling us to come down. I like the metropolitan for the events they host and their amenities are great but it really is the small things that turn you off of a place and I won't be staying here next year. The walk to classes is longer than I thought it would be, since Doak is a 5 minute walk but classes are in the other side of campus. Overall, the place is a decent place and the staff is very friendly but unreliable mail and package systems is a major concern of mine since I have prescriptions mailed to me so I would take that into consideration before signing here. read more