Will never recommend this hotel. Stayed here in February 2025 for 3 nights. Booked the room a month…read morein advance. I knew I would be arriving late at night. 2 hours before arriving, I double checked my reservation and everything was fine. Upon arriving at the hotel at midnight, after driving for 14 hours, the guy at the front desk said he couldn't find the reservation. I opened the app on my phone to find that the reservation had been changed at some point in the previous 2 hours. At first they shifted the reservation forward by 1 day - I was checking in on a Thursday, and someone had shifted it to a Wednesday check-in, before canceling the reservation completely. I asked the desk staff why the reservation was cancelled. "It was cancelled." "How was the reservation modified and then cancelled? Because I never received any confirmation that changes were made." "I'll have to look into it." Followed by, "I'll have to put you in a more expensive room, that's all we have available." They never attempted to make it right, and charged the higher rate. 3 days later, when I checked out, they still couldn't tell me how the reservation was cancelled. I found out later on my own that someone who found out about my trip, called pretending to be me, and cancelled it out of spite.

This hotel has BED BUGS and knowingly continued to rent rooms then refused to issue a refund when…read morewe left early because my dogs, kids and I were getting bit up. We booked 2 nights after evacuating from Hurricane Milton and then having our RV break down. The first night I was itching all over and shared my suspicions with my husband. Hours later we found the door across from our room being "treated" for bed bugs and when I checked our bed again after finding bites all over my 5 year old, sure enough there was a huge bed bug crawling under the mattress. We spent $50 to get space saver bags to bag everything and after showering ourselves and bathing our dogs we left. The front desk staff was kind and apologetic before assuring we could contact the manager for the refund. After literally months of contacting them and reaching out to the manager they not only refused to contact us back but actually OVERCHARGED us nearly $400 for a bed bug ridden room. The sad thing was they obviously knew they were infested and we even met a sweet truck driver who mentioned he can't sleep cause he's itching so he decided to do laundry.......how are you going to book another 14 cars of guest knowing you're infesting their luggage, belongings, and letting their kids get eaten by bugs. The only thing that made having to pack and run from a hurricane after breaking down worse was then getting a surprise bed bug hotel to charge me $400 to eat my kids and I. Literally RUN AWAY FROM THIS HOTEL. I should have known to leave after walking into a spider hanging from the ceilings over the bed, tons of bugs crawling in the sink, and a needle in the carpet all from when we walked in, but we were exhausted and desperate to rest.

This was one of the best places we have stayed at and we have been all across the USA. We always…read moretry to stay at a military facility and this is rated very high

Not bad for the area. Lots of space with kitchen but there is not a lot to work with in the…read morekitchen. One of everything practically. One knife, one spoon, one pan ect. I would stay here again. It's just nice to know what to expect.

5/11/2026: We drove over from Pensacola Beach on a rainy day to check this casino out. I was happy…read moreto find the Frankenstein and Wizard of Oz slots, but unfortunately, that's where the excitement ended. There are no table games here, and drink service is strictly automated via a button on the machines. On the positive side, the facility was very clean, and the staff we did encounter were friendly--though we rarely saw them. For dining, they have a food court setup for $20 a person that includes Italian, Asian, and American options with a fountain drink counter. A heads-up if you go on a "Senior Sunday" (ages 50+): the announcer was incredibly loud. Overall, it was nothing spectacular. Out of the three of us, only one friend walked away a winner, and even then, it was pretty minor.

1st visit to this location, we attended the Keith Sweat concert in 2024. Nice outdoor concert…read morearea with good seats where I stood up and enjoyed myself throughout the night. Most recent visit was to celebrate my birthday (2025). This was a girl's weekend with my mom. We shared the double queen with a fridge and nice seating area. A nice surprise when entering were the balloons and card by the staff along with my gifts from my mom. The bed was nice and soft and the bathroom was clean with plenty of towels. Once settled in, we went down to enjoy the food at the Market that has several food stations that is sure to satisfy your tastebuds and while not one to hit the machines heavily, I did take advantage of the free play. I plan to visit agin and maybe check out the movie theater, bowling alley or enjoy some time at the spa.

My rating simply comes from my 15 minute interaction with the Bellhop, Robert N. Super long story…read moreshort, we were staying at the Holiday Inn next door and had items delivered to Hilton instead. I walked over to grab them and Robert had loaded them up on the luggage cart. When I asked if I could take the cart and promised to bring it back (against their policy), he said absolutely and offered to help me walk the items across the street and into the elevator. He waited in the lobby and took the cart back so I didn't have to walk it back (his words). But in that time, he was so kind, conversation was so natural, and you could tell he was a kind soul. I appreciate you, Robert!

Very nice place. Typical of the Hilton Garden Inn standard…read more One drawback - parking has a fee. Just didn't expect that in a fairly residential area, although close to downtown.

I'm honestly disappointed in the reviews. Marriott app has way better reviews and they match our…read moreexpectations/experience here. Booked a queen bed, 1 bedroom suite. Room 119 was ours. Employees are friendly and hard working. First night our bedroom TV wouldn't work, called front desk woman who was kind and really tried to help. She requested a service call for the morning. I figured no worry, 1st world problem lol. I mean we didn't book a beach stay for TV. I unplugged it for about 10 minutes, after unpacking etc,replugged it in and it worked. Called her and she was funny and said I'm hired and canceled service call. Each morning had YUMMY bacon for breakfast. My kid loved having a waffle every single day. The last morning there, the gal noticed we were looking for it *explained they were almost out, so didn't set it out* ... however she went and got what they had and it was enough for 1 waffle. That is excellent customer service! Room was clean and relaxing water pressure was great. Disney Jr option made my kid happy. Check-in/out was easy and friendly. Bed was so comfy, plenty of pillows, updated rooms. *yes building is older,who cares, employees can not control or change that* We will absolutely stay again and recommend this place. Parking also was great.

Everything. From check in through check out. Staff is friendly, very helpful and efficient. We had…read morea two bedroom suite which was spacious and well-appointed. Like an apartment. We'll definitely be back there. And soon we hope.

Let me start with the bad. We checked in at about 1300 on Thursday 23 Apr 2026. The young woman…read morechecking us in clearly didn't want to be there and clearly didn't want to give the same welcome speech she had given many times before. She was blazing through whatever she said quietly and at about the same speed as the side effects warning on a TV commercial for prescription meds. I asked her to slow down because my hearing isn't great and she was talking way too fast. She , literally, rolled her eyes and continued to the end of her speech at which time I had a room key and a pink square of paper with numbers on it that I had no idea was for. Not a great first impression. Fortunately this was a one off experience and the remainder of our stay was perfect. The resort is beautiful. The pool area was great. Our room was generously sized and very well appointed. (I still recommend all nice hotels stop buying those packets for the coffee maker with powdered creamer and that horrible pink stuff for sweetener. You're better than that.) The staff, no matter who or where we bumped into them, was friendly, engaging, and helpful. Housekeeping, maintenance, lobby, bars, food service. 100% awesome. The food and drinks in the lobby bar were amazing. We ate there several times because we couldn't think of a good reason to go anywhere else and fight the crowds and traffic for lesser food. We really enjoyed our stay and would certainly stay again.

After a long day of driving, it was so nice to have such a comfortable room. We loved this resort…read more Very friendly staff. You really don't need to leave the property after your Publix run for essentials. The dining is great with reasonable prices.

Did not expect much. However, when the front desk brags about cleanliness, I will pay attention..,…read moreI asked if there was an infestation of any kind. "Our rooms are meticulously cleaned "! Alrighty then. Wood floors +, could use a wet swiffer. Roaches scurry, with the lights turned on? Meh it's Florida, whatever. The beds were janky AF. Cool. Dog kibble between the mattress cover and fitted sheet? Not cool. Completely empty shampoo and bath soap dispensers, is also quite uncool. What saves this from being a zero? The people! House keeping woman, Esmeralda? She was awesome and attentive when I asked for shampoo, and was very apologetic. The front desk clerk, was also personable. Although we don't give out blue ribbons for showing up. This place was cheap, after we did online coupons. Going to the Waffle House as soon as I get done writing this...., expectations remain tepid

Yep, it's cheap -- sort of like camping, but with more dirt. The front desk staff was friendly,…read morewhich I appreciated, but that's about where the positives end. I should've known better. Some reviews mentioned the place was clean, but that wasn't my experience at all. The room felt old and dirty, the hardwood floors were sticky (I didn't even want to take my shoes off), and both the elevator and stairs looked like they hadn't been properly cleaned in a long time. The grounds were littered with cigarette butts everywhere. There's just no pride of ownership here. We knew it was a budget stay and only needed a quick place for the night, so we took our chances instead of driving 20 more minutes to Pensacola. Pro tip: drive a bit longer and skip this place.

Last minute reservation for medical procedure at Santa Rosa Medical Center, Check in easy and we…read morewere allowed in before the check in time. The room was clean, nice and cool and best of all QUIET !!!!!! Never heard doors closing or people in the hallway.....Mike was so nice, warm and caring ! Will definitely stay again. Thank-you

Heat didn't work.the desk guy grabbed pliers and got it turned on, on high.no way to shut it off…read more This is during the polar freeze and 19 dgrs out. I had to get up in the night to plug and unplug the heater's power cord. The fridge is iced up and brown stains running down the ice dam. Counter is sticky with coffee cup circles etc. 2 TV remotes and one station if you change the input over off cable to hdmi1. Friendly ppl but not worth the $130 the charge. If it was a $70 room I would stay again.