I'm never going back to this store, this was the third time I've been turned away. I moved from the…read morewest side of town two years ago, always used the Napa store by the college in Tumwater, always happy there. Long story short I've got a older motorhome so its hard to match parts. So this morning I'm looking for a heater control motor? Stopped in at Autoplus, turned away, no way to match it up. Not at Napa, they don't mind bringing out several parts to make sure it's the right one. Autoplus would not be my choice unless you can tell them exactly what you need. They are way to LAZY to really help you when you really need it. To bad you can't post with no stars. Terry

This is definetly the beat parts store in town. Not only do they have the biggest selection, but…read moretheir service is head and shoulders above the competition. The staff is always very friendly and helpful...I just wish they were open later than 6 pm.

The staff working 3/14 at 7:30 PM are absolutely amazing. The newer one said that he wasn't the…read morebest one to ask about something and re directed me to his co-worker. I appreciate a no bullshit answer and his honesty! His co-worker was amazing as well. So patient and she gave me some advice and kind words! Makes a car situation least stressful.

Went to O'Reilly for testing a battery. The employee recommended taking a photo of the reading from…read morethe O'Reilly battery load tester. When I went to Walmart for a replacement battery, they told me there was enough of a charge that they would not replace the battery. Because I had taken the photo as advised at O'Reilly, I was able to show the Walmart employees proof that there was less charge than they were claiming. Because of the O'Reilly employee's recommendation, I was able to get a replacement under the original warranty, and only had to pay a fee rather than the whole price of a new battery. Thank you, O'Reilly.

I'm on edge with these guys... I've sent people here for parts and have had a lot of mixed feedback…read moreafter buying their parts. My personal experience was good with a headlight I needed for a car but horrible with a transmission... Long story short: I bought a 4l60e GM transmission for a customer's van that was missing all but 3 pan bolts and someone had broke off the filter screen. The transmission didn't work after installing the unit and filling it with fluid. After bringing it back to them they dropped it off at a transmission shop and the only thing they could come up with is that I installed the wrong filter kit. When I talked to the manager about the inspection the guy told me that I was going to be responsible for paying for the inspection. Last thing that happened was when dropping the transmission core off with them it took a good 45 minutes to get one of the staff off their ass to come out and fetch it from the back of my truck. They then took another hour to get me my core refund which they first tried to refund me in credit. Seth's final thoughts: Don't remove crucial pieces from parts you sell if you don't want to pay for an inspection later; only to reveal you shouldn't have removed it in the first place.

Read some reviews. I paid over the phn. One person said don't pay over the phn! I pray it's the…read moreright rim. Cause this really far for me to travel. Thought it was in Kent. Now I see it's past Shelton wa. Can I get a refund if I can't get that far? Signed disabled elder

You guys have the best employees! Always a good experience. Justin was so helpful today - went out…read moreof his way to get me the information I needed, was so friendly, and even helped me change a light on my car that would have been very difficult to figure out on my own. Thank you so much!

i had some flickering issues going on with my lights so i took my car in for the handheld test they…read moredo on your battery that checks your battery, alternator, and starting system. according to them, my battery was good but alternator and starting system was bad. i took one of the terminals off my battery and my car still ran, so it's definitely not my alternator lmao and my starting system is fine. took the alternator out to have it tested in store at a different autozone and it passed with flying colors. i may be a woman, but i'm not stupid lol.

I have shopped here a couple diffrent times. Almost every…read moretime I have gone here they have what I am looking. There was at least once that they did not , but they ordered it and it came in with in a few days. So if you need a oil filter and oil or an alternator go in or call to see if they have it. Der der der I got me a magnet on a stick

I always try to buy local. C.R.A.P is locally owned 5 store "chain" in SW Washington small towns…read more Although I don't buy a lot from auto parts stores, when I do, I shop here for the above reason whether it's it's for wipers, oil and stuff like that. My experience is that the prices are very good, that staff are more than knowledgeable and helpful, they have what ever I need, and - here is the biggie - it smells like an auto parts store should smell. A bit of grease. A bit of rubber. Ahhhhh! added to my list "I hate franchises"

The service engine soon light came on and I started to panic. My granddaughter said I should go to…read moreO'Reilly Auto Parts and they would test it for me. I stopped by and they did. told me it was a small leak, not a problem and gave me printout. No charge. I will definintely go beack.

Service is usually good. Needed to swing in and get some supplies. I was driving my truck…read more Pulled in and all the spots in the front were taken by what I must guess were their parts delivery vehicles. Not really any open spots for customers.

I cam in on the 28th of April at around 6:30-45 I cam in to get a simple part and th employee that…read morewas there was standoffish, rude, and plain out disrespectful. his name is Austin He drives a jeep on the taller end about 511 6 foot maybe a little bit tallerblue eyes blonde short hair. I even asked him what his problem was. I went to a different AutoZone near the Lakewood town center they were very helpful and apparently they knew about him and how disrespectful he could be to customers and other employees. I'm very disappointed at this person works here and I will not be shopping here anymore after shopping here for more than two years and receiving great customer service but this is something that just is very unprofessional

The store was very unprofessional. I brought in a tool with the receipt that I bought, and it…read morewasn't the right tool and I had used my Apple phone to do Apple Pay and they did tap and pay and would not refund my money and we're very rude to me.

Well, first of all it's O'Reilly auto parts now. When I called to see if they had my headlight they…read morewere very helpful over the phone even told me what to ask for when I got there and that my car may need a different type which was also very helpful so I didn't purchase the wrong one. The young man who helped me came outside and checked my light first and asked that I pop my hood. When checking the lights he found that the light had just come loose so I didn't need to buy one after all. I appreciate their helpfulness, professionalism and honesty. I've had great service from them with the car battery and will be going back!