I recently bought a CFMOTO side by side, the sales lady was pretty good. But once the tail lights left their sight so to speak, they were hard to get a hold of, NEVER returned any phone calls. They had parts in their possession, that I had paid for, for month, and never notified me, I had to call them. I would not recommend this dealership. I had to order out of state, to get the oil and things I needed, because Paulsons would never answer their phones, or give a call back. I just spent $32,000 at your dealership, and this is how I got treated??? read more

Just bought my second set of Sea Doo Jet Skis from Paulsons. Jordan and the team went above and beyond. Something you don't really see that much anymore. The family atmosphere and attention to detail is refreshing. read more

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i bought my first bike here and it went well. Elsia was great. i told them the price i wanted and they agreed. i was in and out within 2 hrs. read more

Paulson's Motorsports - ninja 500 - Motorcycle Dealers Near Me - Lacey, Washington

They will sell you a product, tell you all about their lifetime engine warranty. And then when you go to schedule service, all of a sudden they don't service it anymore. Shady sales tactics and then don't honor what they sold you. read more

Went in ready to buy a side-by-side and ended up talking with a Cody Pollock. He was super condescending and not helpful in any way, acting as though he had more important things to be doing and I was taking up his valuable time. As a young woman who is petite (and I look even younger than my age), it was pretty clear he decided from my appearance that I was wasting his time. Apparently I needed to bring a man with me in order to be taken seriously. Oh well, whatevs. Thanks to Cody Pollock, one of Paulson's competitors happily sold me the side-by-side I was looking to buy. I'll never go back to Paulsons. read more

My sales experience was good, my service experience was good so far. My accessories experience has sucked, I ordered a roof for my side by side when I bought it 3 months ago. When I call they tell me they will check what's going on but I never get a callback from the parts department. I am just a little frustrated. Thank god I ordered the rest of my OEM parts from Amazon and got them the next day. I still have no roof read more

absolutely an amazing place. very kind staff. and lots of motorsports to choose from. just a little overpriced but everything is pretty high-quality. and we are thinking about purchasing an outlander from them! read more

Paulson's Motorsports - A quad we were looking at!!!!! - Motorcycle Dealers Near Me - Lacey, Washington

My wife and I had a relatively decent ATV buying experience here at Paulson's. All of the staff were very friendly from the sales team to finance. We had staff eager to assist with selecting the right helmet and riding gear. My wife and I snagged a new CFORCE 600 Touring and we cannot wait to tear it up on the trails this season. One of the things that drew me to Paulsons was the lifetime engine warranty with proof of regular and consistent maintenance. I highly recommend sourcing your off-road vehicle here! read more

I bought a vehicle from paulsons for an agreed upon price. They told me this would be my price minus tax and licensing. My total price came out 500 dollars over what they told me. When looking at my sales printout receipt there is a random 150 dollar fee? Seems like someone added their own cut into my purchase? The taxes and licensing were on receipt separate from the random 150 fee. Less than a week later vehicle is having electrical issues and isn't running. Thank you for the help and for telling me my price would be less than you decided you would charge. Service writer Jeff is extremely rude, unprofessional and standoffish. They would sell you a used bandaid if they could. They have all kinds of off brand machines that are less than quality and that they don't stand behind. Benche side by sides and 4 wheelers that pop out of gear, Kayo's that foul spark plugs and won't start. Ssr that have all kinds of problems with carburetors. Anything to make a buck. Prices are expensive and usually much more than listed or advertised after they add all of their fees. I am not pleased with my experience buying from Paulsons. Very unprofessional. read more

Brought my Mule in because it was missing badly at high RPM/full throttle, the fuel filter had never been changed, so I assumed fuel delivery. When missing, would blow white smoke. Has never done this before, ever. I couldnt figure it out, time for a professional. So took it there, explained the issue, They said a full service would likely fix it. So almost 1k$ later, I go to pick it up. Replaced the fuel filter (and it was skanky), they told me my motor mounts were rusted out (they werent, one bolt was missing, the other 1/2 in there) I figured I'll look at the mounts later. So taking it to trailer, full throttle its blowing white smoke and missing. I come back. Service manager tells me thats normal, and its a diesel, and theres a RPM limiter. Whut? So I get it home and give it the Italian tune up, which is full throttle, gets white smoke and some missing, then clears out. Sure RPM limiter and normal white smoke huh? A noted above, its never done this until recently, and I've had it several years of use around the farm. Drained the fuel, fuel looks good. Got a bottle of techroline for cleaning the injectors. Now it works great, and cost me 30$. adios folks, dont BS a backyard mechanic and home machinist. read more

While recovering from an accident that left my last bike totaled, I shopped around, both online and at several dealerships, for what my next motorcycle would be, and fell in love with the Kawasaki Z900. Michael and Jordan at Paulson's went above and beyond to make sure that I had the exact bike that I wanted at a great price. I cannot express how fantastic they were to work with and how satisfied I felt rolling out of there on two wheels. Happy to be on the road again and grateful to Paulson's for making it happen for me. read more

Paulson's Motorsports - Kawasaki Z900 from Paulson's - Motorcycle Dealers Near Me - Lacey, Washington

It seems like this business does not want any business. I have reached out to the service dependent several times requesting service on my ninja, and they refused to even respond to a new customer looking to get work done. I am shocked that they so blatantly just ignore new customers willing to spend their money at their store. I will for sure not be bringing my motorcycle to them for anything, i can only imagine trying to get ahold of someone let alone getting a call back. Terrible customer service. read more

Just had a recall done on my Can Am Spyder. They took it in, worked on it and finished it all in one day. And they did it right with no hassle at all. I'm very pleased. read more

Very good experience purchasing a KLX 230R. Everyone I dealt with was amazing. I especially appreciated Michael the Sales Manager working with me over the phone on a deal that worked for both of us. He didn't BS me like other dealers. I knew exactly what I wanted and we reached a deal in 15 minutes or so. When I picked the motorcycle up, my wife and I were treated very well by our salesman Todd and everyone was very professional and made it obvious that they appreciated our business. I highly recommend this business. They have a huge inventory. We will be going back. It's worth the drive. read more

I just bought a 2023 model klr 650 from them..I had a trade in and a thousand down, I got severely ripped off on my trade in and it took over 5 hours to complete my purchase with perfect credit. Every bike or quad I've purchased from sout sound honda was 2 hrs or less.. if I buy from them again they gonna have to up their game. read more

Wonder place to work with ask for Dan new the man . Great deals love the customer service

I am not a customer of Paulson's, but felt that this review has it's merits. My wife and I had to unexpectedly move from Tacoma back to Chicago due to a family emergency. We only had 4 weeks to sell our Tacoma house, find new housing in Chicago, hire movers, pack and all the rest of the madness that comes with moving 2200 miles across the country. My BMW R1200 GSA was stored in a family member's garage in Olympia. In a perfect world, I would have loved to fly back out to the PNW and ride it home to Chicago, but there is no way that real life was going to allow that anytime soon. With time running out, I made the difficult decision to have the bike shipped using Haulbikes.com. The only problem was that they couldn't schedule the pick-up before I left town. Additionally, it would be almost impossible for their truck to make it down the small residential street where the bike was stored. In desperation I reached out to Paulson's and Chris Paulson offered to hold the bike for me at the dealership until it could be picked up by the shipper. He didn't ask me for a dime. Just a pure gesture of kindness to me, a complete stranger who is not even a customer. Want to know how you stay in business for over 100 years? That's how. When I dropped the bike off, Chris was there to greet me and made the entire process as painless as possible. Thank you very much, Chris! read more

Once again Paulson's Motorsports came through with great service. I live in Federal Way but it is worth the trip to Lacey. They had 1 KLX Camo 250 left when I called. They held the bike for me until I could get there and complete my purchase. I had attempted the same thing with Larson's when I bought my 2 Sparks. They said they would hold them for me until I got off work in 3 hours. I called back on my way to their shop and they had sold 1 of the Sparks. Paulsons held the Sparks for me for 2 days just like my Bike. I drive right past Larson's every time I am purchasing anything. GO TO PAULSON'S read more

Paulson's Motorsports - Motorcycle Dealers Near Me - Lacey, Washington

Purchased a new Can-Am quad from Paulson's. Great family ran business. Every person a dealt with was friendly and knowledgeable. Amazing inventory. When your ready to buy some fun. Go see the crew at Paulson's. read more

Good customer service and employees are very nice, i recommend if your going to buy any ORV.

I purchased a used CanAm Spyder from Paulson's in 2018, the sales was easy, purchase was great. It had an issue with the vacuum hoses and they came out, picked it up, repaired it with no charge to me. A month or so ago I had a friend come into town on her Spyder and it was having issues. I recommended she see Paulson's before leaving town. Though it was late in the day, they took her in, diagnosed the issue, told her she was good to go and didn't even charge her a service fee. Highly recommend this place for Spyder lovers! read more

Don't let the low rating deter you from a fun shopping experience. The folks here are great, however, they sell over priced machines and do not negotiate more than $500 off the top even though they show proof they are charging upwards of $2000+ more on some machines (recent visit anyway). If you want to pay more for less of a bike ... feel free to go here, there are better places locally that are more honest and willing to negotiate realistic prices. The staff is awesome, though. Granted they can't seem to sell the gold Speed Triple that has been there for 4 years now and claim it is a "fun" bike. With 20,000 miles on it and trying to sell it for 8,999 ... proof of overpricing. You'd think a place that claims they want to move product and is the "best" Kawasaki dealer in the Northwest would have moved this bike already. Not the bike I was looking at ... Just an observation as I've bought 2 bikes from them in 3 years and each one was drastically overpriced. read more

They are taking full advantage of people. You can buy the same machine in Seattle or Vancouver for thousands less and get treated much better. I won't buy from them ever again and I will inform everyone I talk to about my experience. Pricing aside, I'm shocked at how rude and inconsiderate they are. The response I got was "we sell over 15 machines a day here" I interpreted that as they don't care at all about selling to you, youre just bothering them. read more

Paulson's acts like they own the street. Customers constantly loading and unloading equipment on Gold Club Rd and blocking traffic on a double yellow section of road. Dangerous and very annoying. They also use street parking to store their shipments and inventory, and leave a huge ugly mess when breaking down crates. Customers often loudly ride around the neighboring areas with obnoxiously loud vehicles to test drive with no consideration to the people and businesses nearby, often cutting through parking lots. Clearly Paulson's has no regard for the community in which they reside. read more

I was looking to purchase a Seadoo, so I tried contacting the two dealerships closest to me (Larson and Brothers). Larson was terrible and Brothers didn't seem too interested in selling anything, so I reached out to Paulson's. Chris was awesome to work with. They were upfront, honest, and respectful of my time. I would strongly recommend working with them if you're in the market. Great service and great prices. read more

Full of crap. Our saleswoman was great, but it stopped there. Was told bike was completely inspected and serviced, not even close. First, they said the bike needed a rear wheel bearing and no shop around anywhere had the part and they called every Harley shop around, well, I called the local Harley shop and they had 9 in stock so I had to go get it because either their service folks were inept, or lied to me. Then, get the bike home, realized in garage that bike had no brake lights! That's safe right??? Then, the ole check engine light came on. So took it to Harley shop where it sat for them to tell me the bike has zero brake pads in rear, a warped brake rotor, both Brake light switches were broken, the bike has 11 check engine codes and that there is absolutely no way that they would have sold that bike in its condition and there was no way that anyone qualified inspected the bike. I get buying a used bike can be a "As is" situation and that's fine, but would also like to trust a local small business when they say "Serviced and inspected" and that clearly was not the case. So again, either the service folks have zero idea what they are doing, or they are absolute liars... Either way, I will not buy anything else from them again and will do my best to ensure no one I know does either. When another dealer tells you that the bike is not safe to ride and should have never been sold,it makes you a tad upset. Then! On top of it all, 3 days before temp plates expire, I have to call and ask them repeatedly about the plate just to find out that it hadn't even been submitted yet due to some "conflict of paperwork" with previous owner. These folks will have to do some serious correction for me to ever spend another single dollar in their shop. Kinda stinks because they're so close to the house and it's about time for my son to get his dirt bike. read more

We brought our Seadoos into Paulsons to have fish finders and rod holders installed on them. We didn't have any sort of expectation about service or the employees but, wow did they make an impression. Some of the nicest people we have ever done business with. Shane was amazing. On top of that, the service was fast and done competently! Even though they encountered a little issue with the install they didn't pass the added labor time on to us. Top notch service and people. read more

Best customer service I've had at a dealer! The staff was very informative and friendly. A friend recommended Paulson's, and now I will recommend it as well! read more

Paulson's Motorsports - Got my first motorcycle today. It was a steal! 2009 Harley Davidson XL883L with only 1,800 miles! - Motorcycle Dealers Near Me - Lacey, Washington

No pressure sales, easy to talk prices as the salesperson is the owner so no back and forth with manager. Often the best prices on Kawasaki bikes in Western WA. Oil Change prices are the cheapest ANYWHERE. read more

A lot like buying a used car. I walked. If you're an educator buyer, I would not buy a quart of oil here.

I purchased a Kymco touring scooter from them a couple years ago, and they were by the most competitive dealership out there. Because of that experience, my wife and I came down to buy a Kawasaki Vulcan S that would be my wife's bike, and worked with Chris to complete the purchase. Chris was great to work with and very accommodating. The prices were fair, we had compared prices for the same bike at 3 different dealers in the Seattle-Tacoma area, and found their prices to be very competitive. Additionally, their ability to accommodate the way my wife wanted the bike setup was great. There never was any pressure from anyone, and I felt they were very transparent in their prices/fees. When there was confusion after the sale about if some accessories were available, Chris was quick to resolve the issue, and help us get things straightened out with the staff. I would recommend without reservation this dealership to anyone looking for a Kawasaki or Kymco bike. read more

I've never had a good experience at Paulson's over the past 30 years. Their service department is complete garbage. They flip flop on every word and ultimately could never help at all. I'll make sure I continue to steer potential customers away. read more

Ill start with the point that this is the 2nd purchase Ive made from Paulsons Motorsports and both experiences were the same. From my initial inquiry to time i rode off into the sunset, I was treated with dignity and respect. I felt that my shopping experience was absolutely tailored to me. As far as selection goes, Paulsons was the only place that had what i was looking for and at a price point that was extremely fair. As far as service, cant beat it. Todd was extremely pleasant to work with and knows about the products hes selling, not always the case at other places ive been. I interacted with the marketing guru Logan and finance manager as well and the same, nothing but friendly professionals. Anytime im in the market for a new or used machine, Paulsons is the first and ultimately the last place i look and shop. I highly, highly recommend them for any and all your motorsports needs!! Thanks Team Paulsons Motorsports for my new bad a$$ 2023 KLR 650s ABS!! read more

Pardon my lateness. I bought a 2010 leftover in 2011. It is a Kawasaki Z1000. It got voted 2010 Naked Bike of the year, Needless to say Paulson's had a sale for 8000. Or 8999? It's been 7 years. This motorcycle beat out a Ducati for that year in a motorcycle guide review.. So I now have over 31000 miles and have yet to even give it a tune-up. It is so reliable. I do change the oil every 4000-6000 miles. Bonus- At the time there was a manager that like me has been riding motorcycles since he was a kid. He told me he breaks the law every day riding with high beams on during the day. So I have been riding with high beams on my motorcycle every day for the past 7 years. I think it has saved me a few times from demolition with vehicles. I have seen negative reviews, just do your research on the motorcycle before you come here. Over 31000 miles and going strong baby.............. read more

Just purchased a brand new Can Am Spyder from Chris at Paulson's Motorsports. My wife and I were treated very, very nice. The staff was professional and knowledgeable about the Spyder. As a business owner of 35 years, this is exactly how I treat my customers. Honest, helpful and pleasant. As if they really enjoyed their job. I would recommend Paulson's Motorsports for all your new and used motorcycle needs. read more

The service person lead me to believe he could fix a tire , when I got there no fixing just replacement only. I spoke to the manager and she concluded it was a misunderstanding. On rhe phone he never asked for tire size and so forth. You decide if I was deceived... read more

I purchased a can am spyder from CHRIS and CANDI at Paulson's 2 years ago. I received excellent customer service from chris and the sales team. CANDI also followed through with a warranty for me. I purchased from them because they gave me a great price and were very knowledgeable as well as treated me with respect and care unlike the 2 dealerships close to me up north (do not waste your time with I-90 or Ride Motorsports both dealerships are just worried about making the sale). Fast forward year and half later I am running into some issues and bring it to one of the above mentioned dealerships and it seems they made no attempts to fix it and somehow managed to damage it further. So when I got it back I brought down to paulson's (which I will continue to do In The future) to which BRAD, TYLER and JEFF took their time to fix and make it right with me! Once I had my machine back for a couple days BRAD even called to check in to see how it was running. Their customer service is exceptional! Go to Paulson's and check them out! You won't be disappointed. read more

What an amazing staff here at Paulson's!! Im an over the road truck driver and purchased a GSXR1000K4 off their website and couldnt be happier with the entire process. They were great at working with my limited availability and patiently going through all the steps from financing to delivery. These folks are extremly helpful, friendly, proficient. Thank you Chris Paulson and Dean Stephens for all your wonderful help and making this process as easy as possible for this trucker. I wont buy from anyone else!! read more

Scheduled for a tire replacement and an oil change this morning. I asked clearly how long this would take and I was told 30 to 40 minutes. I brought my bike in at 10am and they did not finish until 12:20pm. I was late for work and lost money! I will drive to other dealerships from now on for service and definitely for new bikes! read more

This store seems disorganized and the employees give you lower prices than the owner on used motorcycles. They do have a good selection of helmets. read more