Great friendly service . Very knowledgeable staff . able to…read moreanswer all my questions, and set up an account.

I've been banking for more than 6 years with exchange bank. Over the last few years I've noticed…read morehow their customer support keeps deteriorating. Today (12/08/21) I wrote a check for my brother who has the same last name as me. He is a non-costumer and from the moment that he got there it wasn't a good experience. There were about ten people in line and only one person was helping the clients while the other people sat around and talked. Once he went to try to cash the check, they told him that they couldn't do it because it was over the allowed amount. The check was for $5000.00 and the allowed amount is $4999.99. They also told him that for anything over $3000.00 they would need his social security number. I see no reason why they would need his social security number when the reportable amount for a CTR Is $10000.00. I called customer support and they also stated they didn't know why the cloverdale branch would ask for his social when it's not part of the procedure. My brother then asked what they would do if someone came in with an exchange bank check and they didn't have a social, the man simply said that they would refuse to cash it. For a bank that prides itself in helping the community, it surprises me that they're discriminating based on someone's immigration status. If they couldn't cash the check that's understandable, but there was no need for the man's rude tone and behavior. I can't help but think that since my brother has a darker skin tone, that's the reason they asked for his social when it's not even part of their procedure.

Chase Bank is situated on a corner in sleepy downtown Cloverdale. quiet noonish, easy street…read moreparking, quick in and out. never noticed Chase before, haven't been downtown in years. guess somethings happening in Cloverdale, Chase is in on it. (nearby banks seem busier-local roots?). just doing the monthly CC payment.

Our home burnt down in the October 2017 Santa Rosa Tubbs fire, and we rented a place in Cloverdale…read moreuntil our new home was built. Jackie was incredibly helpful to us in dealing with the insurance company. She went above and beyond in all aspects. Thank you , Jackie, for all your help.

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!

Excellent customer service and as far as I could see all the tellers are bilingual…read more When I was there a customer walked in very upset and the Teller Cielo handle the situation beautifully. She was very open to hear your this customer and patient with her and eased her concerns and worries. Monserrat I believe is the manager or supervisor not sure what but quickly came to Cielos side to help out a customer in beef. Can't say enough good things about this bank. Definitely if one lives in Healdsburg this is the place to come if we want to be treated with Respect and Dignity. 7 stars for this Business and I for recommend BofA for our Latino Community.

Great staff. Alma was amazing and helped in setting up a mortgage pay off. In a quiet place with…read moreprompt service

Honestly, the only thing I don't like is the fact that when I call in I can't call my own branch…read moreand just speak to Staci (the best banker on the western seaboard). They've always got your back, resolution is always swift and nearly painless, and when I pop into my branch it's not a never ending turnover of new faces. CFCU is obviously doing right by everyone; their clients and their staff. I'll never leave!

Community first really does put the "community first" they are a local lender that knows the West…read moreCounty and the Russian River. Issues like septic and flood do not scare them they understand the complexities of funding on rural property. Being a real estate agent I have worked with many lenders and Beth at Community First is top notch!

I was one of the first to sign up in point arena. Great bank. Very nice people…read more My daughter and my grandchildren are also happy customers

After looking into which bank to use on the coast, I chose Redwood Credit Union over the bank in…read moreGualala. I was told that the other bank was more corporate and didn't do much philanthropy in the Bay Area. This is important to me as I can see the bank's profit going back to the community instead of lining rich fat cats pockets. Redwood CU is a full service financial institution and you can do most of your banking at their tiny Point Arena office, or at their ATM at Surf Market. I love that you can make deposits without a deposit envelope and it reads the amount on the check. Try them and you will be pleased with the personal service.

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.

My husband just stopped by your branch to cash a check. He was told you didn't have enough cash…read more How does a financial institution not have cash?! The Community First Credit Union check he was hoping to cash was for less than $500. Appears to be poor management on Community First Credit Union's part.

Debbie was absolutely incredible and did whatever it took to get our equity line approved . CFCU…read morereally cares about its members and Debbie and Amanda embody that care by being Superheros . This is my 5th loan with CFCU and I will keep sending friends and loved ones to them