They only did testing on my car , I had two open recalls that literally says what to do to replace the pieces , they do not replace the items . Testing for 1 hour , my car was sitting there for 40 mins so it would only be 20 mins of testing . Appointment at 9am but didn't take my car in until 9:10am . I got there at 8:50am . ALL THEY HAD TO DO Was CHANGE DOT 3 brake fluid to dot 4 but they didn't even have brake fluid . read more

Joanna Reed is thee most amazing person to work with!! Always the best experience! I've been working with her for years & we're always completely satisfied & very happy!! Thank you Jojo!! read more

Kerrigan is awesome! I saw the exact Bronco I was looking for available in Ukiah and with me being in LA, I thought buying it would be a real pain. But I was wrong, Kerrigan made buying the Bronco a breeze. She was highly communicative, reassuring, and helpful through the process. By far the best car buying experience I've had. read more

Redwood Ford - Car Dealers Near Me - Ukiah, California

With the new service writer , this business went from 4 star to 0 or below stars. 2019 F150. 30 k service quote is almost a thousand dollars more than the quote from the dealer where I purchased it (They are 200 miles away unfortunately) They refuse to do warranty work (I paid almost 5k for the premium package) unless I pay $ 200, my deductible is $100. The previous service writers were professional and honest. Btw....resurfacing the rotors (whether they need it or not) when changing pads is highly recommended, it's almost mandatory, lol ! read more

Went to Redwood Ford in Ukiah to collect my $5,000 I won on a mailed flyer even read the small print and seemed like everything was legit when I got there and told them I wasn't in the market for a car they pushed two earpods at me, took my winning flyer, and couldn't wait for me to get out the door just be aware of their scams! #redwoodford read more

Redwood Ford - Ear pod prize instead of $5,000 won on flyer - Car Dealers Near Me - Ukiah, California

I am so excited for my new Bronco Alberto is the best salesman. Joanna helped us make this process smooth. it is a beautiful new car for me and my bloodhound. thank you redwood ford for all of your help. Rose Mann read more

Our purchasing our truck with Ryan exceeded our expectations. Ryan is knowledgeable, responsive and is a pleasure to work with. He walked us through the process from start to finish, answering questions, reassuring us and he gave us quality buying experience . We highly recommend Ryan at Redwood Ford. read more

They located an electrical issue and fixed it. However it acted up again. They came to where I broke down and after about an hour in their shop they got me on my way with no charge for the visit. I would recommend them. Sue read more

Great customer service. Process was very fast and professional. Very happy with our purchase at Redwood Ford!

WOW I AM SO DISGUSTED. I bought my car from this dealership. They gave me free oil changes so I continued to bring it there only for services/maintenance, although I wasn't throughly happy with my purchasing experience. I have a 2019 Ford Edge. It is common knowledge to the service staff and mechanics that the transmission fluid must be flushed every 30,000 miles. It is part of the maintenance package they give the cars at 35,000 miles. I have paper work which states I asked them to give me this service package when I went in for my routine oil change. I assumed they did everything they were supposed to. I assumed wrong. Not once did they ever flush my transmission fluid. At about 60,000 miles my car begins to lurch. At this point the entire staff has changed in the service department. Everyone that worked there must have been fired. The new service manager Drew is SCUM. I brought my car in complaining of lurching at 61,000 miles. I had an appointment at 9am. I sat there until noon. They had driven my car around back and done nothing. I told them I needed to pick my daughter up in an hour from school. They said it needed a transmission flush it would take an hour. I said great so we have time. Drew said "no I don't like to rush my mechanics you'll have to bring it back." So I left. Being a single mom and extremely busy with work and having already missed several days of work at this point trying to diagnose what was wrong with my car (at this point I didn't realize that they had never ever touched the transmission fluid), I didn't have the chance to come back in for a while. The second time I bring my car in to flush the transmission, they keep my car from 10am and don't call me back until about 5pm. Drew informs me that my Torque converter celenoid is bad and it needs replaced, it will cost $2000 he tells me. When I go in to pick the car up I ask him how did he determine this was the issue? He says he ran a scope. I asked him did you flush the transmission fluid as I asked you to do? He said no it didn't need a transmission flush. I ask him to pull up all my paperwork and print it out. I ask him "has my transmission fluid ever been flushed?" He looks at my records he say "no it's never been flushed." I asked why? He says "you've never asked for it." I said "it's included in the package at the 35,000 mile maintenance, it should have been done then. The users guide for this car says you have to flush the transmission every 30,000 miles." He continues to argue with me and try to tell me I'm wrong. He tells me to call Ford customer care and get them to pay for my repairs. I spend another month and a half trying to call customer care, and other mechanics and asking all around about what to do because now I'm throughly freaked out thinking I need this expensive repair done. Finally a friend said she had a similar experience and she went and flushed her transmission and her car has been fine ever since. So I called up redwood Ford for the 3rd time to ask them to flush my transmission. This time I sat behind my car in the bay the entire time to ensure that they did in-fact flush my transmission. When the mechanic was done doing his job he showed me the transmission fluid it was BLACK. He told me it had clearly never been changed and he didn't understand why, that it was part of the 35,000 mile maintenance package. I brought this up to Drew as I paid. I asked him, so what happens if something goes wrong with my transmission due to the shops negligence to maintenance of my car? He tried to tell me that not flushing the transmission fluid on time wouldn't negatively affect my car. I also pointed out to him that I had a tire pressure sensor fault alarm going off on my dash. He tried to tell me that my tires were just getting deflated. I said no that's not what's going on. He continued to try to tell me I was wrong and there was nothing to fix. I said so you're telling me that you're not going to fix this problem on my car? He said "you know what Allison this is the second time you've come in here and been arguementative, I think it's time you find a different dealership." Wow this service manager Drew is SCUM!! He tried to get me to replace the torque converter celenoid unnecessarily, he tried to tell me my car didn't need a transmission flush when it did! I got the transmission flushed and it's fine! He knowingly allowed me to drive in my car unsafely! I am a single mother with a 4 year old daughter! He has put me and my daughters life in danger by not being an honest person and trying to rip me off. The owner of this dealership should be ashamed for allowing someone like this be a manager for him. This man should be fired! Absolutely disgusting. And then to tell me I'm being argumentative when I am in fact standing up for myself and proving him 100% WRONG. There is no excuse for this. read more

I had an amazing experience with Redwood Ford in Ukiah. I had recently had terrible experiences with a number of BMW dealers and was hesitant to go back in the market to find my next car. Redwood Ford had a very particular car that I was interested in and Jose made the experience so simply. Conversing over text for a number of days, Jose was super helpful and responsive. He made the whole experience a pleasure and I can't recommend them highly enough! read more

Kerrigan is the absolute best! Had been talking about wanting a Bronco for awhile, finally went in to get one and got the best deal! Was in and out and there in 2 hours. They gave me a great deal on my trade in, and really worked with me to make sure I felt comfortable on the deal I was getting. Only place in town I would buy another vehicle from. read more

Redwood Ford - Car Dealers Near Me - Ukiah, California

I tried getting a hold of Service for a Ford recall notice. I first left a message and didn't receive a callback so I eventually got through by using the chat widget on their website. The agent told me I had to go back to the dealer I bought the vehicle from, which I thought didn't sound right. I contacted the dealer who sold me my vehicle right then and there and they said that Redwood Ford is supposed to take care of it as an authorized Ford dealership, but also said he has had problems with them for quite some time and recommended me to Hansel Ford in Santa Rosa instead. After I replied back to the agent in the chat widget with this, they just ignored what I told them and sent me a canned response to another phone number to call. Hansel Ford got me an appointment set right then with no hassle. I was really disappointed with my experience with Redwood Ford. read more

The turbo on my engine went out after having the car for less than 3 months and bringing it home with less than 65,000 miles on it. It's been almost two months I've waited to get my car back and all they do is make excuses about why the car isn't fixed yet. TWO MONTHS! Means that I've been out of work for...TWO MONTHS! I have to make up the car payments I'm missing because I can't work without a car. I do deliveries for a living as an independent contractor. I need to work! Specifically, DJ has been rude, non-communicative, careless, and very slow in doing their work. Even after explaining my situation to them they still didn't try to help me with a loaner vehicle. DJ spoke to me like I was the one who broke the turbo! I didn't even know about a turbo unit in the engine. If I did I probably would've had it fixed myself weeks ago! DJ is a brainless idiot who obviously doesn't care about his jobs as someone is supposed to not just keep our cars safely rolling but as customer service reps for the company. He sucks! And it sucks if you have a warranty through the car dealership with them because then like me you have no choice but to bring it there. I love my car but I'm starting to regret this and so I'm going to be looking into the new lemon law and possibly take them to court! Remember don't allow them to get you stuck with DJ he should be fired! read more

Kerrigan just made us the happiest new Bronco Sport owners! Honest and expedient! SO EXCITED!THANK YOU!

Don't listen to there promos there liars and don't tell you the proper information I would not recommend coming here. They just want to sell you anything they can horrible customer service as well read more

Joe Jo at Redwood Ford is amazing sent her all my info & she had the car and paperwork all ready. Great Customer Service if you need a ride call Joe Jo thank you read more

I just drove over three hours over a flyer I received stating that I won some sort of cash prize. It was a card where you would match different shapes, corresponding to a certain prize. Mine stated $5,000. I called the number at the bottom and they stated that it was a legitimate cash prize. Called the dealership to confirm as well. Turns out, this is only a way to get people in to the dealership and the only fruit of your efforts is a pair of, as they stated, "Apple AirPods". Turns out even those aren't real, literally straight off of wish. read more

With time like these days Hope is always there When you need get A points TO B points best Way to go with Redwood Ford ! Friendly , Clean! Ask for Mark !!! Smile under the mask!! read more

Just read all the scam advertising they also sent myself. You expect that from online foreign companies but this is a local business that remains unapologetic for the lie they put out to drum up business. I love Ford and am local to Ukiah but will never return here. read more

My family and I were on our way to a rodeo in Fortuna Ca and the brakes to my husband's 2022 Ford F450 were not working correctly. We called Redwood Ford since they were the closest dealership and they told us to come right on down. James Wood worked on the car and saw there was a recall on that exact issue that we were having. He went above and beyond making sure the car would be safe for us to continue on to the best that he could by troubleshooting everything. Mind you, all while we had a horse in the trailer, so he understood that time was of the essence. We appreciate the service that not only James gave us , but Andrew's understanding of the urgency behind the matter. Thank you Redwood Ford, we appreciate all the help you gave us that day. read more

Good luck trying to get anyone to call you back. I've been trying for 2 days and this isn't the first time in a 1 month time span. Not to mention finance will just leave you sitting at the dealership for 2 hours and not say a word. Bought a warranty a month ago and there is no record of it when I called the warranty company. read more

super happy with the experience here, low pressure sales, small town feel. I drove in with a Toyota, traded it in for a new truck.

U guys should stop sending the gift winner stuff in the mail thanks to rocky sales person I'm returning my Ford fusion they have no integrity drove all the way there and couldn't even fix the nail on my tire after showing up and hoping to win something if anyone gets anything from them in the mail about winning something dont go its a hoax they suck read more

We received a mailer with what appeared to be a winning $5000 game piece. We read through the rules and searched through the fine print but my husband and I both couldn't see where this was not a legitimate winning ticket. Clearly, many others also believed they were a $5000 winner from the other posted reviews. How deceptive to drag all these people into their dealership under false pretenses to then attempt to sell a vehicle. My first review I posted was removed by Yelp because they said my review was based on media attention and not customer experience. Clearly they saw and uptick in negative reviews regarding this and Redwood For. I have emailed Yelp explaining our driving 45 minutes and entering their dealership under this scam certainly should qualify under the criteria of a negative customer experience and not media attention. Had this been legitimate, we would certainly have given Redwood Ford the the first opportunity at our business in the future. Instead we will never do business with them. I think they have alienated many potential customers in this poor marketing expedition. I have also filed a complaint to the FTC and encourage any others who find this marketing tactic upsetting to do the same. Perhaps, if enough complaints are filed, an investigation will occur. https://www.ftc.gov/ It was very easy to select the report fraud button at the top of the page. It only takes about 10 minutes to complete the submission and hopefully protect others from wasting their time and fuel money on future scams. read more

Vic Phelan is the best car salesman I've ever dealt with. He was so bound curtious! We flew in and picked us up and dropped us around town. The dealer process was expedient and east to say the least! I would highly recommend doing business with Vic and the people at Redwood ford! I purchased a Shelby GT350R! read more

Redwood Ford - Car I bought! - Car Dealers Near Me - Ukiah, California

Service department is a joke. Took my truck in for a heating problem and an oil change. Paid almost $400 for them to tell me my coolant was dirty and possibly needed a new thermostat. With a hand written note that my turbo had a coolant leak. I got home (1.5hrs away) and my truck was overheating. I needed a half a bottle of coolant because they didn't even bother to put any in. Then I waited almost 2 months to get back a quote when they call and tell me the shop guys wanted to look at a turbo leak since it was only the "lube tech" that noticed it. I have known about this leak and there have been even previous warranty work on coolant leak on my truck. WTF did I pay for in the first place? These crooks are just out to get your money. Do yourself a favor and take your car to be serviced elsewhere no matter what the distance. Will never be back!! read more

Horrible customer service! Wish I would've read the reviews before going here b/c they reflect the exact experience we had. They are obviously used to people complaining too b/c when my husband went to pay the bill ($1100 for parts and labor that didn't fix the problem) they quickly asked do you want to speak with a manager?!? No thanks! Too late! It would've been nice to speak to a mechanic one of the 20 times we were told we would get a call back or an update! 2 weeks later all we get is a bill and a suggestion to replace the transmission for $6000...No thanks again! We believe Larissa's job is to get clients and apologize to clients but don't expect for her to actually call you back or do anything she says she will do. We were told we would be seen the first day, then it was the certified mechanic had called out sick, then this, then that. Oh and there's a 15% markup for parts not on hand! 2weeks later and we had to get it towed to another mechanic! Horrible experience during a very stressful time! read more

Redwood Ford - Notes continued...picked up on Thursday. Was there from 6/9-6/24! - Car Dealers Near Me - Ukiah, California

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They almost got me killed had no brakes on the way to work . This after I payed of 1k for maintenance. Never ever coming back

I had a wonder experience with Redwood Ford especially with Jose. I went in to look at trucks and he was very knowledgeable with all my questions. Recommended the perfect test drive. He was not pushy and was very honest. He even went out of his way to get my child an apple juice when we were waiting to sign papers. I really appreciated the follow up and being able to text if I had a question about my new vehicle after purchase. read more

I purchased a 2019 new Ford Fiesta SE Hatchback from the Redwood Ford dealership in Ukiah and the service was great as was the price. I found the car I was interested in online and communicated with them via phone, text and email before making the trip. Scott set me up and Rocky handled the sale and they both provided me with quick, courteous and professional service whenever required. They were so efficient with there service and pricing that I was confident enough to make a six hour round trip ride just to do business with them. That pretty much says it all. The only drawback was that the finance guy was unpleasant but nonetheless efficient. Maybe he was just having a bad day ( don't we all know how that is )..... *All good at the end of the day read more

Redwood Ford - Nice little runabout car..... - Car Dealers Near Me - Ukiah, California

In January of '21 we purchased a Bronco Sport and really like the vehicle and the staff was very professional and the overall experience was great. Today, June '21 brought the vehicle back for servicing and the staff once again was professional and the work was completed in a timely manner. Have been purchasing vehicles here off and on since 1987, among other dealerships and find Redwood Ford of Ukiah a recommendable place. Thanks guys! read more

Redwood Ford SCAM ALERT!!! They have recently sent flyers in the mail for a vehicle sales event that includes a pull tab game to match 2 tabs to win a prize. THIS IS A SCAM!!! The prize that seems to be coming up from the reviews myself and a few others is $5000 prize. I called the number on the flyer before making a 3+ hr. round trip to make sure it was legit. I was told that, yes, it was real, and the lady on the phone actually gave an appointment time to pick up my money. When I arrived at Redwood Ford, the sales person took my flyer and folded it over to the fine print and said the secret is in the wording. It says your number must match the number on THIER BOARD. He gave me a pair of ear buds. I spoke to a Manager named Gary. He claims it is not a scam. He then blamed this mess on " The Insurance Company". He claims that he has no control and the insurance company made the event and he has to do what they tell him. Then he blamed the postal service because they were not supposed to send the flyers over 50 miles. This is obvious dirty and deceptive business practice. The most DISGUSTING part of this was an Elderly gentleman was in the office to find out the same thing. As he walked out angry about being scammed, the sales staff and a manager were making fun of this man, laughing, cheering and saying , "Another Happy Customer". Shame on Gary and the rest of the staff.. This should be reported to the city of Ukiah and business practice agencies. read more

**DO NOT HAVE YOUR VEHICLE SERVICED HERE** Long story somewhat short... Took my SUV in under warranty for what I thought was radiator fluid (lime green) leaking. Six days later after zero phone calls from the service department on the status of my vehicle, I receive a call telling my vehicle is ready. I pick my vehicle up and was told that it needed a new radiator. Upon driving home I notice the AC wasn't functioning properly, but it seemed to fix itself later. This problem would get worse over the next 5 days. Then I pop the hood and see the same green fluid leaking in the same spot. I return to Redwood Ford and the genius mechanic is perplexed, but finally realizes the fluid is not radiator fluid, but something entirely different. Oh! My radiator fluid is red, not lime green. This means the mechanic lied about me needing a new radiator as the leak was never coming from the radiator, but somewhere entirely different. I'm then told by the service manager that the Chrysler dealership down the road is expecting me and they will perform the repairs on my SUV. Didn't ask me if this was ok...just made the call. I think this was done because Redwood Ford did not want to be responsible for the repair costs out of pocket since they failed to diagnose the issue and made a repair that I never needed in the first place. Now, I'm stuck with a new radiator I didn't need, my original leaking SUV, a new service department, a new deductable, and a stupid rental car. Thanks Redwood Ford!!! Never again will I go to Redwood Ford and a complaint will be send to Ford. read more

My Ford Escape 2010 Sync system was busted. Neither Online search, nor Ford Customer Support were able to help. So, I called Redwood Ford and asked them what to do. I initially spoke to Shannon who suggested I talk to Darwin, She said I could drop in, and, as long as Darwin had time, he would do his best to assist me. WHICH IS EXACTLY WHAT HAPPENED. Both Shannon and Darwin were very helpful and SOLVED THE PROBLEM! With a smile! I am picky when it comes to customer service. I am entirely satisfied with the quality of service I received from Redwood Ford - couldn't ask for more. I will definitely consider them in the future, should I need dealership and garage services, for my car. read more

I had to get some work done on my Ford and decided to take it to Redwood Ford in ukiah because it was the closest Ford dealership for me. The experience was not a good one! The staff for the most part are soulless zombies that walk around all day with scowls on their face and no sense of happiness! Not once while I was in their waiting area( the main floor of the showroom) did anyone talk to me or say hi! In fact not one would make eye contact! Weird! As if they thought I was Medusa or something! My appointment was supposed to be a couple hours, 6+ hours later just got excuses! Needless to say I will be traveling a little further next time to do business with some more joyful people! read more

I purchased my vehicle from the previous owner of this dealership. My car died and I had it towed to the shop. It took them 3 days before I could get someone to even look at it. I had to rent a car just to be able to go to work. Then when I went to pick it up after 6 days this is the way it was returned to me. I actually believe they worked on it in the rain. It was dirty and muddy on both sides of the front mats as well as muddy footprints on the interior of the car. So they did not do anything to protect my interior from their muddy feet. I realize it's a new owner but if this is the new management style then they really don't need my business because they don't respect my property. read more

Redwood Ford - Car Dealers Near Me - Ukiah, California

horrible I got this flyer the mail and it's a pull tab I won and it says 5000 cash I called the number like it said they had me make app for 7 that night I drove from willits excited I had won my friend at thurston said they send out similar flyers and she seen people win 2500 cash and they pay right there to the winner at that verry moment no scam but ford dealership on 1170 s state street does not when I arrived at 7 pm I walked into building and I had to approach a sales man and he sat down with me and asked me all the question s about what I make what I drive I told him I wasn't interested in getting a new vehicle I like what I drive a 2018 jeep grand Cherokee fully loaded and it's paid off thank u anyways but I'm here to collect my winnings on this pull tab I got in the mail he ignored me and continued asking me what I make I said i don't think you understand I won according to this pull tab flyer can we talk about me winning I don't want a vehicle he got up from table grabbed his paper and told me I didn't win anything do I see my confirmation number on a board they had behind him and he walked away from me aggressively and I left I started crying when I got out of the building I sat in my jeep upset for 15 min before I could drive away yes I was upset that it was a scam to get me in there but it's false advertisement and the way he treated me was so upsetting to me I read the flyer over and over to see if I'd missed something but i can't find we're it says u have dont win what's actually the pride it says you do I can't believe this is ok for them to falsely do this to people read more

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I scheduled an oil change and tire rotation in an 8am slot and was told that it would be done by the time I got back from work in Santa Rosa. I called redwood Ford on my way back around 5pm, they said that it was halfway done and service team already left for the day and was going to finish it tomorrow. I was confused due to the fact that an oil change and tire rotation should take around an hour. What really frustrated me was the fact that they left a half hour early without finishing my truck. I told them that I needed it for work the next day and they wouldn't let me take it due to the "unknown condition" the truck was in. I received a phone call around 10am the next day stating that my truck was finally completed. Definitely not going back. read more

Its going be hard to review the service at Ukiah Ford, because I never actually got a service there. I called up to have the airbag initiator replaced under the national recall and my notices from Ford said to check with the dealer in the last quarter of the year. I did so and was assured that the part was in and scheduled an appointment. After arriving at the dealership I was well treated by the service writer. HE AT LEAST did his job well, checking back through the listing of service bulletins to make certain there wasn't anything else. (Thus the one star). 90 minutes later the same service writer called back to tell me that "sorry, we actually don't have the part but maybe next month or the first quarter of 2017". WTH! Went in and retrieved my car without incident. Again, my beef isn't with the service writer. What I have a complaint with is Ford for not being more on top of the situation, the dealership for not having a handle on their parts inventory (especially for such a widely publicized situation as the airbag recall) and the "system" for letting this happen. Very disappointing. EDIT: 12/10/16 I notice that no one from the dealership has commented on my above review. Nor has anyone from the dealership contacted me by any other means. Yet, today I got another emailed request for a review of my service. So it appears that reviewing feedback is not a high priority with the dealership. I'm honestly not trying to be a jerk, I want a good relationship with my dealer as it behooves me in time and money to have one. But relationships are a two way street. read more