So we had taken out boat to Mill Bay Marina and was told that we had to replace the motor. Brought…read morethe boat home and compression tested it. IT just needed a plate on the engine. Posted this back in July. We have yet to receive the promised refund. Even though Debbie swore she put it through. We went back up there in early August and was rudly told she didn't even need to refund him. We are so disappointed in the lack of competence in the diagnosing and the customer service at Mill Bay.

Mill Bay Marine is excellent. Our family went to Manson for vacation and when we dropped our boat…read morein the lake it wouldn't start. I called Mill Bay Marine Monday morning and they said if I could be there at 2PM Aaron would take a quick look at our boat to see what the issue was. Aaron (shop manager) was awesome. Supper nice and helpful. Boat could not be completely repaired in time for our vacation due to lack of part availability. However, Aaron was able to provide a temporary solution that was safe and reliable that same day. His goal was to get us a working boat for our vacation. And he did that. In fact, Aaron and Frazier stayed about 90 mins (maybe more) after closing time to get us operational. They were slammed with work but were still so nice, genuine, and honest... and staying late to help ensure we had our boat during our vacation was over the top. Thank you Aaron and Frazier!! Office manager was also friendly and helpful. Recommend them to everyone.

David and Tony run a top notch business of high integrity. We've bought 2 boats off the lot from…read morethem as well as had them serviced. 5 star business.

David and Tony are so easy to work with - friendly, knowledgeable and honest. They have taken care…read moreof my boat for years. I wouldn't trust it to anyone else. Detailing is top-notch, and they were able to do a gel coat repair that's invisible. They treat me like I am the most valuable customer, never try to up sell, and their pricing is transparent and very fair. Even during busy season, they got me in and out of service faster than I would have expected. The fact that they can pick-up and tow is icing on the cake!

Peyton was the gentleman who assisted us and made our experience exceptional! The boats are well…read moremaintained and clean. This lake tour on a pontoon boat was an amazing family adventure. We made life long memories thanks to jet skis ahoy! We will be back whenever we are in town.

Everything was amazing!! I got my belongings back from a couple weeks back and came back and they…read morestill had my belongings.

So fun! They gave great instructions so we knew what to do. We had a great time. Will come back if…read morewe can.

We have been renting here for over 10 years. Never had any issues! Elaine is great and we are…read morealways happy to see here in the office every year we come! We usually rent 2-3 boats and 6-8 jet skis 2-3 days for the week of 4th of July. We did have our first issue with a jet ski but they are always helpful with anything we need help with. Thanks Elaine! Don't retire just yet we love seeing your beautiful smile and you always give us the best customer service! See you next year 2024! There will be more of us and we plan to rent up to 15 jet skis one of the days!

Made reservations in Spring. Drove to Chelan on Sunday. Found the forecast for Monday and the…read morenext several days was 100/upper 90s. With wife's asthma and a-fib, pretty sure her cardiologist would advise against 4+ hours on the lake in a n on-air conditioned boat. Called Sunday to check on changing to a day later in the week, and was told they were booked solid. I then request ed a refund, expecting a cancellation penalty (which I was OK with. Told nope, but they would put a credit on our account. We're both in our mid 70s, and the chances of driving over 300 miles just for a boat trip are slim to none. I'm sure with a week totally booked that they managed to find another paying customer to take our place on Monday. So thanks to this greedy company who would rather we placed my wife's health and life in jeprady than issue us even a partial refund.

Friends and I took the Lady of The Lake Express tour up valley in the lake to Stehekin…read more It was wonderful. Friendly courteous staff and helped answer all of our questions. Once in Stehekin we took a 30 minute narrated bus tour to Rainbow falls. Saw the one room schoolhouse still in the works today. It was a great day trip and well worth the money for the incredible water, mountain and snow views!

This place was incredibly easy to deal with. Booked online. They sent some instruction videos that…read morewere reassuring to me as a first time pontoon pilot. They texted with 48 hours notice when they needed to shift our pick-up location - no problem. Braden was waiting for us at the dock with the pontoon ready to go. He went through safety info and how to operate the boat and sent us on our way. The boat itself was clean and had new equipment and everything worked well. Made for a wonderful four hours tooling around Lake Chelan!

Overall such a great rental experience with them. From the beginning, I booked for the wrong day…read more(whoops!) and they were super easy to get ahold of & get everything taken care of & we got it all fixed and booked for the right day! The boat was nice, clean, and staff were very helpful and friendly. I've rented from a few other places in lake Chelan and I would definitely recommend them over all of the rest!

Highly recommend if your staying on the lake. We have rented a pontoon boat from the Wapato Point…read morelocation for 8 years. Always friendly and helpful. Today Fin, Faith and Lydia helped us. Got all of us safely in the boat, made me and the kids smile. Such great customer service! Keep up the good work! Thank you for another great year of helping my family make memories! See you next year!

I had such a great experience with Shoreline Watercraft and Boat Rentals in Chelan! The process of…read morerenting a jet ski was smooth and easy, and the staff made the whole experience stress-free. A special shoutout to Tegan, who went above and beyond to help me out. She was super friendly, patient, and supportive throughout the rental process. She explained everything clearly, made sure I felt comfortable, and had such a positive attitude that really set the tone for the day. The service was excellent, the equipment was in great condition, and the whole experience felt professional yet welcoming. If you're looking to rent a jet ski or any watercraft in Chelan, I definitely recommend Shoreline -- and if you get the chance, ask for Tegan. She was awesome!

What an amazing tour and experience!!…read more We were picked up, did a quick safety presentation and ventured onto Lake Chelan for a relaxing, tranquil cruise while enjoying the view of nature & Chelan homes & estates. Afterwards, a customized wine tasting at Alta Cellars & Radiance Winery. Where we were greeted with a customized welcome. I don't want to ruin the surprise, but sooooo personalized! Our tour guides were very experienced, informational and above all, friendly & fun! Worth every penny & definitely worth doing more than once!

Adam and Ben are PERFECT hosts. They were great about asking us what we wanted for the day and…read moremaking suggestions and then crafting a custom itinerary for us. They genuinely wanted to make sure we had a blast. Highly recommend!