Fair - helpful - but experts - only set ice station in holland that has earned my trust.read more

They listen to concerns and made adjustments! Answered questions on possible future issues. An…read moreexcellent shop to do your repairs.

Scott did a great job helping me with my wiper blades. Excellent customer service. Heyread more

I don't want to make this a review that hurts James Street Auto or their future business, because…read moreChad was very nice in interactions. However, I can't say I was totally satisfied with the outcome of my two trips to James Street Auto. On the first trip, I had a tie rod fail on me. I had it towed to James Street after a fair quote on price and timeline. I realize Chad does't have a huge staff and he's basically running the place on his own, but he did not keep me informed throughout the process very well. It took about a week and a half, which was much longer than he had said in our first conversation. The work seemed good and the price was VERY fair. Despite the timing, I was happy. He warned me my ball joints had some movement but he wouldn't worry about them right now. He failed to have the wheels aligned correctly the first time due to this. As I left, that same day my alternator failed. I needed up replacing this myself to avoid further cost. I chalked it up to coincidence. Then about a month or two later, a ball joint failed. Chad had warned me, so I wasn't too surprised. I had my car towed to James Street Auto again. This time the quotes for parts were just as fair as the first time. However, the labor was much higher. He replaced all of the ball joints and a sleeve on a tie rod that had been damaged in the process. Again, communication was poor. To get updates, I was forced to call and ask. My car was there for over two weeks. As he got the wheels aligned this time, a coolant hose blew out of the intake and sprayed coolant everywhere. (again, this was when they still had the car). To replace the intake he quoted me at $400 for the part (I searched the same brand and kit he mentioned and it retailed for $150) and 5 hours of labor but he also said he could try to epoxy the hose back for just an hours labor and it may hold. If not, we would just have to pay to replace the intake. I had him try the epoxy. I picked up the car and drove it away and it was running poorly. It was missing as I drove. I took it to an out of town mechanic I used all the time when I lived further north. They found the intake was still leaking, so the epoxy had not held. They replaced the intake for the cost of the part (150) and 2 hours of labor. A fraction of what I was quoted at james street. As for the "missing" on the engine, the epoxy had leaked into where the spark plugs are housed, so I had to have all the caps replaced. It's all a very unfortunate situation. Chad was very nice, but I never left his shop without having further problems - yes, my car has over 150,000 miles, but I've had much better experience elsewhere. He is very fair on pricing parts, but the labor seems to be quoted high.

Highly recommend Boulevard Auto! They we're prompt, affordable, super friendly, did not over charge…read morefor unnecessary work. Thank you Kurt and team for everything this past week!

Quality service - friendly employees. I have been bringing my truck here for over 3 years and it's…read moremy go to place.

Was able to get an appointment pretty quickly. Had rear brakes done. Quick and reasonable pricing…read more Friendly folks at the counter. Definitely will be a repeat customer

The first brought my car to have my breaks done it seemed like it was a Christian company, honest,…read morefriendly, and reasonable price. However, I brought my car to have them repair my power steering repaired. They called me and told me that it was fixed. But when I arrived at home my power steering was still leaking and I had to keep putting power steering fluid to work. I took my car back to them again to fix it. Once again they told me it was repaired. A few days later my wife was stranded while shopping for over an hour because the hose that they replaced was an inferior hose. I had to take my car to another repair shop and they told me that whoever replaced that hose was not a proper hose and it didn't even have a clamp on it. I called Quality Break and Auto repair being that they didn't do the job correctly after two times of bringing my vehicle to their shop. I called them to ask that some of he money be returned to me being that I had to pay over $600.00 again to actually have it repaired correctly. I was told that there was nothing they could do! I'm a prior Veteran who is 68 years old and on Social Security we don't receive a lot of money from Social Security. one would think that they would stand by their work, but not so!!! So much for being honest. One thing is for sure they lost a customer!

Very happy. Had a flat repaired in less than an hour. Arrive early a.m. if you are in a hurry since…read morethey are super busy.They gave us 2 free tire caps as well since we had lost them on the way.We were traveling from over 100 miles away and they did NOT take advantage of us since they knew we were out of state from the plates.It was $15.00 to repair. They offer free air to everyone with a cool,easy to use digital air pressure gauge outside the store.The waiting room lobby is clean,has a TV and tons of magazines to peruse while you wait. Kudos to all!! You saved our vacation and the repair is still good after returning home,over 100 miles!THANKS SO MUCH!!!!

So I'm the guy who gave a zero star review over this store's after the sale support but I realized…read moreI didn't explain what happened and now I have the receipts. Which makes me even angrier. I had new tires installed on a Jeep Grand Cherokee. Of course I went for the up sale and got the good ones. I was assured they were quieter. Then, I realized that when I drove sixty-two miles an hour on a smooth road all four tires were slapping against the pavement and making a lot of noise. I took the car back and explained what was going on and that I thought the wheels were out of balance since it appeared that the existing balance weights had been removed. The salesman told me to let him drive the car. He came back and said there was no vibration so maybe I had a problem with my axles and should pay a visit to the dealer. In other words; F@@k Off. I guess he figured it wasn't worth putting a wheel on the machine to check it even though there were empty bays. Maybe his ass knows better. So I went to The Other Tire Store in Holland and had the wheels balanced. Below are the results of how out of balance the tires were on their machine: Left Front Right Front 1.20 oz 1.50 oz Left Rear Right Rear 2.00 oz 1.00 oz I was told this was enough to feel something wrong on any of the tires. I'm no expert so I'll let them chime in. I should also note that the tires making noise and slapping on the pavement immediately went away after they balanced them. I also checked the pricing on the tires I bought and would have gotten a better deal at The Other Tire Store in Holland. The part that really got me was the damage done to my wheels. They are gloss black and a couple came back pretty scratched up. I've since purchased a new set of tires for another car from The Other Tire Store in Holland and could not be happier. As I mentioned previously, virtually 99% of my reviews are positive because I think people often will write to complain but, sometimes don't take the time to acknowledge a job well done. In my humble opinion, take your business elsewhere.

Lakewood Auto has done car maintenance for my family for as long as I can remember. Surprised they…read moreare still putting up with us to be honest! Haha! They have nothing to hide and provide honest service. Support local when you can - even auto repair shops!

Their preachy political sign out front is off putting. The message doesn't make me want to…read morepatronize the business. Please reconsider the sentiment you are portraying to potential customers :)

Tried this shop because a good coupon came in the mail! It was just an oil change, but quick,…read moreefficient service and friendly staff. Really close to home, glad to discover it.

my vehicle needed multiple repairs and I needed to leave town in 2 days. They were able to have the…read morework completed quickly and on time for my departure .

Iv been going here for over 5 years and they always took good care of my families vehicles and…read morealways kept it honest with us. For the convince and value they always provided iv been nothing but satisfied. Definitely coming back.

We are from northern Michigan and we're driving to Chicago for a wedding. Even though our car was…read morejust checked the lower control arm needed to be replaced. They got us in right away and our vehicle was being hoisted up within 3 mins of arriving! They ordered parts quickly and took care of us. We even received much needed dog therapy by their three adorable pugs in their waiting room. We were back on the road in less than two hours. While our road trip was a disaster without A&J's we wouldn't have made it to the wedding! They were kind, attentive and fast.