I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Upon completion of the services I requested I received a receipt which showed that they were…read morecharging the same amount of money for the labor as the cost of the parts themselves. Doing the math I have realised that I was charged $567 for approximately 2 hours of labor. Avoid doing ANY business here if you value the money in your bank account.

BEWARE READ REVIEWS FIRST! The Belle tire on 28th St. in Grand Rapids is disgusting, dishonest and…read moreapprehensible. initially I bought my tire in because of a slow leak. They could not fix and needed to replace the tire, fine. I agreed to have it replaced with a brand new Pirelli tire, identical to what I had. when I went home I noticed a weird rattling sound underneath my car near the tire that was replaced. when me and my husband got out to look at the tire, not only it was my rim scratched up, the tire looked used and the rattling sound again. The next day we went back to Belle tire and the tech there went under my car and said that two screws were missing from my heat plate and that was causing the rattling noise, (he took pics and showed my husband) he didn't address the tire/rim because it was a Friday and he asked me to bring it back Monday morning. Monday, Antonio, the assistant manager came out to look at the tire and he said to leave the car there (9:30 am) and he would have his advanced tech look at the car/tire. After no updates or calls, we went back to the shop (4:30) only for him to tell me that they didn't find anything wrong with the tire and they weren't aware of any noise, and that his previous tech was wrong. I'm not convinced they even looked at the car again. He totally dismissed everything! At that point I realized the caliber of people at this location, dishonesty and greed. BEWARE AND READ REVIEWS!!!!! READ REVIEWS, the non fake ones!

DO NOT USE THIS TIRE SERVICE. I bought 4 new tires recommended by them. They had a 40K mileage…read morewarranty. I went back after 15K miles because the treads were dangerously thin. They claimed that I did not purchase them there and I was not in their system. All lies!!! I even remembered the service persons name but they would not budge. Total scam.

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

After doing some shopping at Sam's, my wife and I decided to get some food at the cafe. The line…read morehad about 7-8 people waiting so we decided to order with the app. I had not used the scan & go to purchase something from the cafe. I found it an easy straightforward process. We were able to get our food before we would have placed our order! The food was good for being fast food. Now if Sam's could add a dressing room to try on clothes and therefore avoid returning items, that would be great!

I mainly use Costco but when the opportunity came to join Sam at a greatly reduced rate, I figured…read more"why not"? The big attraction I saw was the ability to save on gas when we travel as it seems we come across more Sam's Clubs than Costco when traveling. (One of our cars uses premium which is often $.40-75/gallon less than local stations. At that rate, it wouldn't take long to break even. So we joined and toured the store. To put it in hotel terms, Sam's is a Day's Inn and Costco is a Marriott or Hyatt. Just my opinion-the store doesn't seem clean. Merchandise is piled haphazardly, the meats looked horrible and while many of the brand name foods appeared fine, (i.e. Heinz Ketchup) I could not imagine buying anything more than gas or some type of hard goods (i.e. furnace filters) at Sam's. I enjoy all the samples at Costco and have actually had lunch on samples. Again, nothing where there was open food seems appealing or clean. We did buy a couple items and here is where the nightmare began. Once you pay, there are two aisles to exit. They fill up quickly. Like Costco, Sam's checks receipts but they go one step further by randomly scanning items in your cart. It took us nine minutes to exit the store after paying as the scanning device either wasn't working properly or they found a problem with customers in front of us. No way to get out! Unless I really see the gas advantage, this will become a cheap, one year experiment.

We've taken our cars to Bobby for over 10 years. Very responsive, honest and keep our cars in tip…read moretop shape. They are a full service shop.

Cannot thank Scotty and team enough!!! My son. who is in college 3 hours away, had his car break…read moredown over the weekend and we had it towed to a repair shop. Called first thing Monday and that shop said they wouldn't be able to look at it for a week. I called Tuffy and Scotty sensed that this needed to be handled quickly and we had the car towed to him and he diagnosed and fixed it THE SAME DAY! The best part, he did not take advantage of us on price, which many would have given I was a parent out of town just trying to get my son taken care of! Will recommend to everyone I know who has a child in school in GR!

Who can you trust to transform your Soccer Mom Jeep Wrangler into an OffRoad Warrior?…read more CASCADE 4WD!!! In our family the wife gets the new car and I get the old one. After falling down the YouTube rabbithole about Jeep Wrangler lift kits, bump stops, springs, shocks, control arms, big wheels, rugged tires, steel bumpers and winches I was even more confused than when I started. I first went to Venom Motorsports and asked for a quote. They promised that the more I ordered from them, the greater would be the cost savings that they'd pass on. They then proceeded to mark up parts I could get cheaper if I just bought them from Amazon. Not a way to inspire trust and confidence. So after seeing all the great Yelp and Google reviews for Dave at Cascade 4WD, I stopped by. Within minutes, I knew I found a professional of character and competence who I could trust. He transformed my 2010 Jeep Wrangler and didn't up-sell me. In fact, he talked me out paying for parts I didn't need. The Jeep now looks and handles better than it did new off the assembly line. I'm hooked now and will be going back. So should you. You won't regret it.

I recently had an accident on a Friday night and broke my axle. It was quite late so I had my car…read moretowed to the Sears Woodland because I knew they were open on Saturday, and I was moving to Chicago the next day. Unfortunately, they were unable to do that kind of repair. I was going to have to have my car towed for a second time, so I wanted to make sure the next place could do it. I called over the Firestone, and spoke with Randy. He wasn't sure if he was able to do it, so he was kind enough to drive over (in the pouring rain) and take a look so I didn't waste my money on the tow. I brought it over there, and the tech looked at it. Randy was honest and straight-forward on what I needed done - he even called a few different places to find the lowest price on parts. He gave me an estimate and promised they would get it drivable by the end of the day so I could make the move the next day. It took much longer than they thought, but the tech working on my car stayed two hours after closing to get it done! Then I went to pick up my car and they actually saved me about $100 from the original estimate since some parts didn't need to be replaced. Randy even called me personally to make sure everything was to my satisfaction. Everyone at this place was polite, honest, and extremely helpful in getting my car functioning again in such a time crunch!

May 2026, I took my car in for a tire rotation. I went in before work thinking they would be no…read moremore than 20 to 30 minutes. They were back there with my car from about 7:12 AM to after 7:52 AM. Mind you, I was one of the first people there when they opened at 7. So not only was I late for work but they were checking my brakes and doing other stuff without asking. While I appreciate the gesture, it's completely not what I brought my car in for. Next time I know not to trust those kinds of services when I have somewhere else to be afterwards but regardless, extra things shouldn't be done without checking with the customer first. ADDITIONALLY - when I went to open my driver side door. I saw some dirt on it and went to wipe it off, just for there to be a big scratch on it. I reported it to the manager and their claims department called me once. I was out of the country at the time and missed the call. I have called their claims/insurance department back COUNTLESS times and left multiple voicemails. I even tried emailing and have not received a call back two months later. Needless to say, I will never be back to this location again. Update from above - they denied my request saying that there's no proof that it happened there. When I literally had dirt on my car and a brand new scratch underneath. Will never go here again or recommend it to anyone. Even customer service stopped answering me. Save your time. So unprofessional that they can't even take responsibility.

I own a 2006 Subaru Baja Turbo and for years it has had a rough warm start. I previously took it to…read more2 mechanics, one in Ludington and one in Grand Rapids. Neither were able to fully diagnose and correct the issue. GT Auto was able to diagnose and fix the issue within 2 days. They were very open about explaining the fix and wanted to ensure I was happy with the results. They are very knowledgeable individuals and I plan to go back to them in the future for new car fixes or projects!

From the owner: We specialize in performance vehicles of all makes and models. We also provide conventional repairs…read moreon standard vehicles of any make or model.