I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Dykstra was an absolute LIFE SAVER for me. Picture it: I'm picking up my best friend from the Grand…read moreRapid's airport at the start of my birthday weekend (six other people were also coming in). We make a Costco run, and then my battery light goes on. I call my mechanic in Chicago who tells me to get to a service station immediately. I call two places without any availability, and when I call Dykstra they said they would do their best to help. And did they ever! They got my car in right away and diagnosed the problem (my alternator). Their waiting room was peaceful, clean and quiet. We were even able to store the Costco perishables in their refrigerator! What could have been a horrific start to my birthday weekend (aka, dead car on the expressway in 90 degree heat) ended beautifully. I am so thankful for this experience!

DO NOT USE THIS TIRE SERVICE. I bought 4 new tires recommended by them. They had a 40K mileage…read morewarranty. I went back after 15K miles because the treads were dangerously thin. They claimed that I did not purchase them there and I was not in their system. All lies!!! I even remembered the service persons name but they would not budge. Total scam.

I went in yesterday because I unfortunately got a screw in my tire. I was in a rush to get there…read morethen get to work. When I came in I talked to Tim and he let me know they should be able to patch it up in no time. They got my tire all better and Tim went above and beyond to make sure I made it safe home! It was exceptional service. Blessed my day!

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

I mainly use Costco but when the opportunity came to join Sam at a greatly reduced rate, I figured…read more"why not"? The big attraction I saw was the ability to save on gas when we travel as it seems we come across more Sam's Clubs than Costco when traveling. (One of our cars uses premium which is often $.40-75/gallon less than local stations. At that rate, it wouldn't take long to break even. So we joined and toured the store. To put it in hotel terms, Sam's is a Day's Inn and Costco is a Marriott or Hyatt. Just my opinion-the store doesn't seem clean. Merchandise is piled haphazardly, the meats looked horrible and while many of the brand name foods appeared fine, (i.e. Heinz Ketchup) I could not imagine buying anything more than gas or some type of hard goods (i.e. furnace filters) at Sam's. I enjoy all the samples at Costco and have actually had lunch on samples. Again, nothing where there was open food seems appealing or clean. We did buy a couple items and here is where the nightmare began. Once you pay, there are two aisles to exit. They fill up quickly. Like Costco, Sam's checks receipts but they go one step further by randomly scanning items in your cart. It took us nine minutes to exit the store after paying as the scanning device either wasn't working properly or they found a problem with customers in front of us. No way to get out! Unless I really see the gas advantage, this will become a cheap, one year experiment.

Well stocked location with an attached gas station that normally at a significantly lower price…read morethan other stations. The workers are normally friendly and helpful- but just like a lot of places- they seem short staffed. Have patience with the checkout lane- unless you have the free app that takes a job away from a potential cashier and lets you ring up your own stuff for no discount.

We've taken our cars to Bobby for over 10 years. Very responsive, honest and keep our cars in tip…read moretop shape. They are a full service shop.

Cannot thank Scotty and team enough!!! My son. who is in college 3 hours away, had his car break…read moredown over the weekend and we had it towed to a repair shop. Called first thing Monday and that shop said they wouldn't be able to look at it for a week. I called Tuffy and Scotty sensed that this needed to be handled quickly and we had the car towed to him and he diagnosed and fixed it THE SAME DAY! The best part, he did not take advantage of us on price, which many would have given I was a parent out of town just trying to get my son taken care of! Will recommend to everyone I know who has a child in school in GR!

Who can you trust to transform your Soccer Mom Jeep Wrangler into an OffRoad Warrior?…read more CASCADE 4WD!!! In our family the wife gets the new car and I get the old one. After falling down the YouTube rabbithole about Jeep Wrangler lift kits, bump stops, springs, shocks, control arms, big wheels, rugged tires, steel bumpers and winches I was even more confused than when I started. I first went to Venom Motorsports and asked for a quote. They promised that the more I ordered from them, the greater would be the cost savings that they'd pass on. They then proceeded to mark up parts I could get cheaper if I just bought them from Amazon. Not a way to inspire trust and confidence. So after seeing all the great Yelp and Google reviews for Dave at Cascade 4WD, I stopped by. Within minutes, I knew I found a professional of character and competence who I could trust. He transformed my 2010 Jeep Wrangler and didn't up-sell me. In fact, he talked me out paying for parts I didn't need. The Jeep now looks and handles better than it did new off the assembly line. I'm hooked now and will be going back. So should you. You won't regret it.

This Place sucks with customer service. the guy looked at me like I was stupid was speechless when…read moreI had came in to ask about a diagnostic check on my car for a squealing noise .

They are very unprofessional and do not care about your very expensive investment…read more Picked up my vehicle and it was full of greasy boot prints . Plus the work I expected was to be done was Not. They claim to have checked my brakes but the wheels have not been removed for the proper inspection and repairs .

I own a 2006 Subaru Baja Turbo and for years it has had a rough warm start. I previously took it to…read more2 mechanics, one in Ludington and one in Grand Rapids. Neither were able to fully diagnose and correct the issue. GT Auto was able to diagnose and fix the issue within 2 days. They were very open about explaining the fix and wanted to ensure I was happy with the results. They are very knowledgeable individuals and I plan to go back to them in the future for new car fixes or projects!

From the owner: We specialize in performance vehicles of all makes and models. We also provide conventional repairs…read moreon standard vehicles of any make or model.