This company changed the date twice. They gave the buyer who paid for the move only a tiny discount for this after inconveniencing both families w last minute changes. They charge TOP DOLLAR for this service. Our move was of a smaller 7 ft, 3 slate table. Not some huge beast- but they added $6+ per stair, an 8 % fee for credit card payment - and so total was more than 2 x what we had paid to move it in originally. Close to $500 for a move of less than 3 miles!! The two guys who did the move were fine and they did a good job. But this company is very pricey and a bit flakey on the scheduling side - and if anyone is looking for a biz concept in specialty moving, they could use some competition. read more

Awesome service! Very professional, courteous and they did a great job . We would absolutely recommend them to all our family and friends!

I was the seller of a pool table and the person who bought it used these guys to move their table. They were very professional, prompt and courteous. The pick up went great and they were very thorough as to ensure that they had all of the accessories too. read more

Called for a move across town, scheduling was easy and they accommodated our time frame- showed up on time, very professional and personal. Will call them when we need new felt in the future. read more

These guys were amazing! They were professional, punctual and did a fantastic job! However, the most important thing to me was that they were willing to move my pool table from Manteca to San Marcos. Mike didn't even seem to bat an eye at the long distance. So truly pleased with Pool Table Taxi, I would highly recommend their service. Thanks a million, guys!!!! read more

Very unprofessional to this point. Pool table was put in 180 degrees out by these "professionals". My wife who is not a pool player didn't notice. They then told my wife they only Accept cash, so she had to go to bank to get these guys to leave. Very unprofessional. Sent a email about the pool table being built wrong and was told they would come out on Sunday to fix. We cancelled plans to be home and they didn't show up. Would suggest you use a different service to move your pool table read more

I am so disappointed by this company. We had them move our pool table from upstairs to a room downstairs. The first time they came they were literally 5 hours late. 2 guys showed up at my front door in the dark with no sign that they were even related to this company. Some matching shirts or hats would have made me feel more at ease. I let them into my house and they got to work. They seemed to know how to dismantle the pool table and they moved it downstairs. When it came time to pay the guy he had no idea how much to charge me. I got no receipt or paperwork of any kind. He asked me how much I was told over the phone so he just went with that number. He mentioned he may have dropped a few staples in our carpet during the move. I have been vacuuming up big staples ever since and by now I have lost count but it is upwards of at least 150 staples. They guy was obviously just pulling these out and dropping them on the floor. It has not been fun picking them out of our shag rug. Not to mention the lose screws and washers I have also been finding in my rug. After they left the re felting job they did started to instantly crinkle at the corners and the table was not set up in the room straight. We called right away and they said they would come back out. They'd have us a 3 hour time window to be home but they never showed up. What a waste of time. We called and called and CALLED AND CALLED AND CALLED. We left message after message after message and finally one day 3 months later when we called them from a different number they picked up the phone. They finally came out a second time to fix the issues. Both times they forgot the black dot that goes on the table. They told us they would mail is the dot but that didn't happen either. I am very dissatisfied with their lack of customer service. I heard the excuse of a family emergency twice from this company now....I read another review that stated the same thing....not so sure I can buy that excuse 3 times. Wish I could give a better rating but I truly was not happy with the service provided by this company. I would highly recommend going with a different pool table company. This place is easy to get ahold of to schedule the appointment but once there is an issue they have horrible follow through. read more

I paid them $300.00 more then any other company would have charged to install my new table. They promised a full warranty for their service. After 2 months the whole table came loose. I called and emailed well over 20 times. 5 months later still no response from them. Go with some cheaper. In this case you don't get what you pay for. read more

Pool Table Taxi moved our table from one office to another in downtown SF using only the stairs between floors. Mike was great. He was extremely professional and pleasant from beginning to end. Every step was clearly explained and he asked our final approval for everything. They disassembled and re-assembled perfectly, and now we have a great table to use daily! I would highly recommend this company! read more

I'm not sure what any of the negative comments are all about. These guys did a great job for me yesterday. On time and the table looks and plays great. They even went out of their way to buy some hardware I had lost and didn't charge an extra dime. I highly recommend them. read more

These guys are awesome! They were prompt with bid, picked up in one town and delivered to another town, all on time and in budget. Can't recommend enough! So clean and respectful too! Compared to everyone else I called for bids, they really came through with everything they promised. Much better than the billiards store! read more

I recommended Pool Table Taxi to a friend of mine who had sold his pool table to a private individual and needed it moved. He contacted Pool Table Taxi throught their website and a received a phone call within the hour. He scheduled the job for a Friday. Michael and his crew showed up on time. More importantly were able to dismantle and move ever so carefully watching for the walls, doors and dog to get the pieces out to his truck. They were very polite thanking us for our business. I appreciate that! They are a young crew who work hard. Can't go wrong. read more

This company is very unprofessional and Amy who was handling the coordination of the appointment needs a few lessons in customer service. Pool Table Taxi was scheduled to come move our pool table from one location to another, on the day the move was scheduled Amey called to say that the mover called in sick and they would need to reschedule. The appointment was rescheduled for the following weekend and about 30 mins. after the appointment time my husband received a call to see if the guy had shown up, after telling Amey no she says he's not going to make it because he is having issues with his truck. 1st of all why ask if he had arrived if you knew he wasn't going to make it? Second, her next response was our next appointment is on Wednesday...there was no I apologize for the inconvenience or apologetic customer service at all. Just he's not going to make it and let's reschedule. Needless to say we did not reschedule with this company nor would we ever recommend them. read more

The professional service I received from the time I made a phone call to inquire on a pool table to sinking the eight ball in was phenomenal!! Big thanks goes out to Mike and his crew. The delivery and assembly was a smooth transition. Mike was very knowledgeable and answered all my questions. Well done fellas! Shannon and Paulina (Dixon, CA) read more

I found this company from other yelp reviews. They were wonderful! The phone support was great and even gave their opinion on good tables to look for and what to assess before buying a table. They were prompt, Reliable, knowledgeable, and friendly. I will definitely use them in the future. read more

Due to a recent death in our family, we are having to move two homes into one within a certain time frame. In our haste to do this, we had called around for professional movers to move our pool table. After a few phone calls, my husband was able to find someone who ended up to be a "no-show" with no calls and no texts to explain why. Frantically, I continued the search and came across Pool Table Taxi who assisted almost immediately! Thanks to the schedule coordination of Amey who helped made the process smooth....and thanks to Mike and his staff (sorry, I forgot his name) who were able to be so accommodating, our whole ordeal was not as stressful. Unknowingly, it turned out we purchased our used table from Pool Table Taxi 5 years prior! They were so courteous and professional then....as they are now! I will definitely use them again for our next move! read more

Mike and Joe were great. Took a lot of care and showed me exactly what they were doing as they did it. Amey in their office went the extra mile to fit my schedule. Great family owned business! read more

I wish I could give no stars. I had an appointment set and they never showed up and would not answer my calls. They called me the next week saying they can move my table the day they called and didn't even mention they never showed for an appointment scheduled two weeks in advance. read more

Just bought a table from them last night. Michael, the owner, returned my text message with a personal phone call. He and his team came the following Sunday early evening with my new table to set up and refelt. Not only were they extremely professional they were also very polite and nice. They really worked hard and did an excellent job!! Nice job guys..we love our table! read more

These guys were extremely prompt and friendly. Moved my pool table from Fairfield and put together the table in Vacaville, in a total of less than an hour. I would recommend these guys no questions asked. Any negative responses on this post do not reflect the attitude or professionalism of Mike and his crew. I cant say enough about these guys. read more

amazing service. from the the first call to the final setup, these guys are legit. amey was top notch with communication. michael and joe were amazing with pickup and setup. they all set expectations and followed through. do not hesitate to do business with them. read more

Terrible customer service. I had an appointment scheduled (confirmed in writing) to move a pool table from one residence to another. Then, I get a request a few days later to move my appointment from a Thursday to Wednesday. I told them no as I had already taken a day off and couldn't change my schedule. Then they asked to do it Saturday afternoon. The other party could not do it on Saturday during their time table. I got my husband to skip a business meeting and contacted them to let them know that Wednesday could work. I was then told they couldn't do Wednesday, they could do Saturday or the following Wednesday (even though they asked me to move to Wednesday originally). Then they said they could do it Thursday at 8:00 am, my original appointment was at 10:30 - 11:00. At this point, I was so frustrated and so was the person on the other end that I had to keep contacting to change times that we decided that this is just not a company we would even trust our pool table with. read more

CONSUMERS BEWARE....WARNING, Michael is not all he claims to be. I read his Pool Table Taxi ad off Craigslist and sounded great like they knew there stuff. first complaint is getting run around on price, 2nd complaint, NEVER showed for my appointment. After several hours of waiting, wasting time (took day off work) I tried calling to figure out what happened only to got nothing but voicemail. Ended up hiring different company that did what they said, showed up within 2hours and didn't quote me a ridiculous price. Michael only finally returned my call after several days went by from missed appointment and claimed it was my mistake and that I had day wrong!!! Unbelievable that he put blame on me -no apology whatsoever he seemed more annoyed that I booked job with a competitor. Then had nerve to say he had some phone issues and never got my voicemails.....excuse after excuse and never once apologized for HIS mistake. I only am writing this review as a warning to others!!! I'd give the Pool Table Taxi -1 star for unprofessionalism alone. Just because they say there great....isn't always the case! read more