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Refelt My Pool Table

4.1 (63 reviews)
Open 8:00 am - 8:00 pm

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Yep. Playing cards and broken pieces of wood to hold up our table.
Tawnya S.

This company should NOT be in business. Do NOT use this business. Their customer service and service in general is absolutely unreal!!! Where should I even begin? First, see the photo of how they "leveled" the pool table. Are you fricking kidding me?!!! Who the hell does that? We checked to see if it was even after the two guys left when they said they had triple checked it...it was about 3 inches off :( really? so we went to move it over and yep, playing cards and pieces of broken wood holding up the table. Oh and they didn't show up until 6:30pm on a Friday on Memorial Day weekend and were here until 10pm when they were supposed to show up at noon. This was all after they had been over a week before attempting to set it up when they cut the felt wrong. Yep. They said they were coming back the next day. Never showed/called. We called five plus times with assurance that they were coming back and finally showed up a week later. Pool table taxi is horrible. HORRIBLE. No idea how they are in business. We were also told the owner was going to come out himself. He didn't. There were also LOTS of nails and staples left on our brand new wood floors. WOW is all I can say. So crazy that people run business and stay in business like this. Unbelievable! I wish there was ZERO stars.

This is the owners Smart Alec reply to my review for his business. Wow! Great business owner....
Tim K.

Where do I start!!??? Wow. Horrible customer service. From the first phone call with the rude lady on the phone to the last call with the owner in the background cussing at me like I'm his worst enemy!! My pool table was delivered in a huge box on a pallet. I took my pool table home to be installed by Pool table taxi. The 2 guys arrived and started installing my table. (They were good, very kind). They got to installing the table and realized there was no slate. Wow that's a bummer the shipping company didn't deliver my slate. No their fault. I get a call from the lady that runs their office saying I am going to owe them money for the inconvenience. Okay I'm good with that... Wasn't there fault my slate didn't show up. And I didn't purposely have them show up with no slate available. So no harm, no foul so far. I hear Mike "the owner" in the background cussing at me and saying how I owed him money. He also threw a fit about having to come back out to my house. Mike relax, I'm willing to pay for the inconvenience. Oh no. He continues to fly off the handle and cuss. So that phone call ended with the office staff gal agreeing with how bad mike was talking and treating me bad. She stated she would get me back on the install schedule and call me later in the next week. Today I get a call and the first thing she says was she is going to refer me to someone else to install my table. They don't want to do business with me. So you take my money, take my old pool table I was giving you guy, (shame on me) and call me to say it's better off we go different ways with business. The best part is they blamed me for being the difficult one! I suggest to anyone and everyone stay away! They also made a big deal about paying them cash... Hhhmmm I wonder why?!?? What a disappointment to see a small business have no class and cuss at customers for no reason. Mike your business practices are shady.

Pool Table Taxi The best company  Expert pool table professionals  Highly recommended  Robert T

Pool table taxi are real experts and most professional company Their true craftsmen moved my over 100 year old tournament 9.2 foot table perfectly installing new felt . It was a amazing process , from highly skilled specialized craftsmen. Requiring expert work. Do not try to move your own table, it is not a job the can be done without years of training and experience . Thank you so much Pool Table Taxi , you were so polite, your office was very nice to work with and the scheduling was great. Just an absolute pleasure to do business with you! I recommend you highly, and saying thank you very much Sincerely, Robert T

Awesome customer service!  They even helped us sell our pool table!  Friendly, and efficient!!!

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10 years ago

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10 years ago

Awesome service! Very professional, courteous and they did a great job . We would absolutely recommend them to all our family and friends!

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Chris W.

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11 years ago

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12 years ago

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8 years ago

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9 years ago

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Chris W.

Thank you so much for the love and support!

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12 years ago

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13 years ago

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13 years ago

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11 years ago

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10 years ago

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11 years ago

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10 years ago

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12 years ago

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Chris W.

We deeply apologize that we could not fulfill your expectations.

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13 years ago

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Review Highlights - Refelt My Pool Table

Pool Table Taxi moved our table from one office to another in downtown SF using only the stairs between floors.

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Refelt My Pool Table - poolbilliards - Updated June 2026

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