Truly Felt Like Family -- An Unforgettable Stay at Hyatt Ziva Cancun…read more Where do I even begin? we traveled here for my birthday and from the very first moment we arrived at Hyatt Ziva Cancun, we were welcomed with such genuine warmth and kindness. The staff immediately made us feel at home, and that feeling continued throughout our entire stay. The resort itself is absolutely beautiful--spotless, incredibly clean, and very well maintained. The service was exceptional. A huge compliment to the management team for combining the high standards you expect from a Hyatt resort with the warmth, friendliness, and genuine hospitality of Mexico. That combination made our experience truly special. And the food! We tried every restaurant during our stay, and honestly, the food was fantastic everywhere. If I had to choose a favorite, it would be the French restaurant, but we enjoyed every place we tried. The rooms were beautiful, extremely clean, and had amazing views. I was especially impressed that our room was serviced twice a day. There were also plenty of activities throughout the resort, and we had so much fun participating in them. But what really made this trip unforgettable were the people. A very special thank you to Leila Guirin, Diana, Virgilio Castillo, Odalys, Angelica, Alejandro, Roman, Diego, Jazer, Natasha, and especially the amazing Edgar, who seems to wear many hats! Edgar was not only a fantastic entertainer but became someone we truly considered a friend. These are just some of the names I remember. Unfortunately, I lost the list I had written because there were so many other wonderful people I wanted to recognize. But I can sincerely say that every single person we encountered was friendly, respectful, helpful, and genuinely kind. Now I understand why Hyatt Ziva Cancun refers to its guests as "family." It isn't just something they say in their messages or emails--they actually make you feel that way. We weren't treated simply as hotel guests; we were treated like welcomed friends and loved ones. That genuine Mexican hospitality, friendship, and warmth is something I will remember long after the vacation itself. Thank you to the entire Hyatt Ziva Cancun family for giving us one of the best resort experiences we have ever had. You made our stay phenomenal and truly unforgettable. We arrived as guests, but we left feeling like family. I cannot recommend Hyatt Ziva Cancun enough, and I sincerely hope we have the opportunity to return!

We spent a week at Hyatt Ziva Cancun celebrating my MIL's retirement with a group of 16.5…read morepeople--the .5 being our 8-month-old . We had an AMAZING vacation, but separating how much fun we had as a group from the resort itself, the resort was just okay for us. CHECK-IN/ROOM: Check-in was mostly smooth, although as UVC members they "upgraded" us from the ocean-view room I specifically chose to ocean front without asking. I care literally not at all about scenic views , so I would've preferred what I booked. The $12 bracelet room keys were convenient WHEN they worked. More than half our group had issues with bracelets/cards needing resets. Our Pyramid room was quiet and comfortable but dated. Our biggest issue was the crib. Despite requesting it before arrival and multiple times after check-in, it took hours. Eventually our concierge discovered it kept being sent to our originally booked room instead of our "upgraded" room. PROPERTY: Convenient layout, nice pools and beautiful water. Generally stroller-friendly, although elevators occasionally wouldn't go to our floor, leaving us carrying a baby AND stroller down stairs. FOOD: Our biggest disappointment--maybe 4/10. My family is full of foodies, and most things weren't bad quality, just bland and under-seasoned. La Bastille and Chevy's were our favorites, with Tradewinds' chimichurri getting an honorable mention. Dinner service was DREADFULLY slow. Two-hour dinners were common even with only 2-3 people. On the positive side, we rarely waited long to be seated, and Carla from Lorenzo's was wonderful helping accommodate our large group. Room service was fine, but dirty trays and half-eaten food constantly sitting in hallways and attracting animals wasn't my favorite. DRINKS: We had some professional drinkers , and overall drinks were good. Ariel and Guillermo at the swim-up bar were fantastic--funny, attentive and personable. They remembered us AND Cooper's little non-alcoholic drink order. Ariel even made us a shot that took literally 10 minutes and it was SO good. CABANA 5: Possibly the BEST decision of the trip. We rented it for six days. It's across from the swim-up bar but far enough away to avoid the crowd. The tanning pad was perfect for Cooper to "walk" through the water and for our floating card table/drinking games. With 16.5 people, the cabana became our home base and genuinely made the trip easier. Immanuel and Angel were our butlers. Immanuel was sweet but sometimes disappeared for long periods. Angel was AMAZING--fast, attentive and so sweet. They brought food/drinks and even grabbed food from the nearby Asian food truck. We had an issue with the included cabana facials and an employee repeatedly trying to determine who could use ours and when. Carlos, a manager, handled it wonderfully once we brought it to his attention, and Hugo was great about working around Cooper's naps. BABY: Traveling with our 8-month-old was easier than expected! Every restaurant had high chairs and usually something soft enough for him. Walkways were mostly stroller-accessible and many were shaded. Staff were SO sweet with him. We brought a sleep pod over his crib for naps, which I highly recommend if your baby needs darkness. SPA: Most of our group used it and everyone enjoyed it. My husband and I did 50-minute massages and the fish pedicure and loved both, plus the spa facilities. CLUB LEVEL: Included through UVC, so of course worth it for us . If paying substantially extra? Probably not. We enjoyed playing pool there at night, upgraded liquor and extra food options, but I personally wouldn't pay a large premium. ENTERTAINMENT: We planned most of our own activities, but played 11 a.m. volleyball religiously and OSCAR IS THE BEST! Hilarious, personable and SO much fun. Anything he was involved with around the pool seemed like a good time. SALES PRESENTATIONS: A few non-members were offered Leisure Cash for what they were told was approximately a 50-minute presentation. FOUR HOURS LATER, they were still there. If you attend one, do NOT make plans based on the quoted time. That huge difference left a bad taste in our mouths. WOULD WE RETURN? Honestly, probably not. That doesn't mean we had a bad vacation--we had an AMAZING time. But that had more to do with our group, the memories and some wonderful staff than the resort itself. There wasn't one catastrophic problem; it was an accumulation of dated areas, key/elevator issues, mediocre food, slow dinners, the crib mix-up and sales experience. For roughly the same price--or sometimes a little more--I think other resorts offer more, are newer/better maintained and have better food. Hyatt Ziva Cancun isn't a bad resort, and I can see why some families love it. It just wasn't the right resort for us to want to return to.

We book this hotel because of our timeshare. The staff are all very friendly and very willing to…read morehelp. Although the hotel is little old and not as much activities like the other hotel offers we definitely have a wonderful experience and we love that our room is located just outside of the pool and beach area . They also have a convenience store which was nice and we can buy eggs, bacon, bread etc for our breakfast. The room has a good size kitchen, stove top, microwave , toaster and kitchen utensil which was very good for us since my son likes simple things and we can easily make it and less expensive ad well:) One thing I like most also is because of our room location we can just have breakfast in our balcony and see the pool and the ocean and walk while see my son in the balcony which is amazing! Today is our last day but we are definitely coming back to Cancun. The one thing we don't like so much is the pillows and the bed little hard it hurts our neck. Other than that we had a great vacation :)

They upgraded us to a suite when we went before the holidays. It was incredibly well designed. I…read morejoked with my boyfriend that I would design my future apartment this way. Breakfast buffet was included which was amazing. The down side is that the hotel faces north. It blocks its own sunshine. So the pool doesn't get any sunshine until about 11am and then it's in the shadow from 4:30pm onwards. The beach outside the hotel is very shallow. The water will reach your knees for quite some distance until there's a drop. I'm not sure if this is naturally occurring or man made. It is also far from the other hotels where they typically provide water sports (jet skis, parasailing etc). They provide airport transportation at 350 pesos per trip. This is much cheaper than hiring a private car.

Best lobster i've ever had. I was tipsy when i ordered it and i was never told the price. It was…read moreexpensive but the most delicious lobster. The drinks were delicious, service was great. Just remember it's fresh sea food and you're on vacation. Thank God the hubby ordered fish tacos only. Moral of story is ask for prices when drinking to much! It was a shock to know how much i paid but it was delicious lobster!! I would go back!

So perfect for a girls trip. Great owner and all of the staff as well. Beautiful, quiet unless we…read morewere singing 80s songs, well appointed. We were so so happy with everything.

So, let me get the negative out of the way: I I have been…read moregoing to Cancun for years. Actually we went to Mexico and lot when we were younger and I have never had tummy problems. Never. So, the first day I was here I ordered chicken tenders and fries(because Im a toddler) because I didn't want to leave for food. After eating it I was a little queasy and threw up a bit and thought nothing of it. Especially since the food was cold when it arrived. Next, I ordered a plate of pineapple and an hour later I was projectile vomiting in the bathroom I almost didn't make it. However, my body was trying to get rid of those toxins so quick that I threw up so hard so many times my ribs on my left side were bruised. I mean to the point where laying down was the only thing that barely helped the pain. I had Ibuprofen delivered to my room which I know is harsh on the stomach but I needed pain relief. I had to have the people in the airport help me. I should have gone to the ER when I came back home but I didn't. I'm still sore. I know it's sick........... but I would come back here again because I love the room, the pool, the view, the staff, the vibe, and the price! I will wait a few months but besides almost offing me with the room service I loved every other aspect! Not too many kids either. It was a bit loud at times when people came back from partying. Other than that I really did love this place.

My 16 year old son received 9 sutures at a Mexico hospital in his foot, while on vacation, all…read morebecause of a loose object from installing new pool stairs the day of. They are refusing to provide me with an incident report completed by their staff, after multiple attempts and withholding medical records from a physician that seen him in their facility.They have taken complete fault in the incident by taking care of all medical expenses in Mexico, but I still returned home with a child and 9 sutures. They have been completely inappropriate with the incident and during my stay made sure I would still be responsible for my obligation, meaning my bill, and yes I PAID IT. I have never engaged with such an out of compliance, illegal behavior, unprofessional facility or staff. Please consider your options when staying in Cancun

Visited on a day pass, so only used he facilities. Grounds are well maintained and the main pool is…read morejust stunning. The view of from the infinity edge looking out to the ocean can't be beat. I did have lunch at their pool side restaurant which the special of the day was poke and it was delicious. Service was also friendly and prompt. As I was there on a day pass they held my passport u til I returned the key card to access the gym/locker room and the two towel cards. I really enjoyed they have a lending library and I got to pickup a book while there. In usual fashion, pool chairs were reserved as soon as the day starts which made it harder to find a prime seat. They also had a competition at the pool area that was entertaining to watch. Restrooms could have been better marked for directions as I wondered we around for a hot minute to find the ones labeled on the maps. Maybe it was just me? Overall great day at the property and I'll stay here next time to get the full experience.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

Just returned from a week at Coral Mar - it was a wonderful experience!…read more The grounds are beautifully kept and lush. The entire resort is scrupulously clean. Our room was spotless and the a/c was super cool. A 5 liter bottle of water was chilling in the refrigerator when we arrived. We loved the staff and the pool was fabulous. I would highly recommend especially for seniors and families with small children. It's definitely not a party hotel. Located on a lagoon instead of the beach, it's the perfect place for a quiet, relaxing vacation.

Out of the main part of Cancun but beautiful small resort great for relaxing, helpful staff with a…read more great little bar restaurant that has fresh food run by Carlos and his wife. You looking for the crazy stories of Cancun most likely not your type of place looking quiet getaway you will love it here and taxi are always available.

This is a kitschy person's dream home! We booked here for four reasons -- price, privacy, pool, and…read morekitsch! Price - ~$100 cheaper than many of the other other single family homes were were looking at. Privacy - a single family home! We were done with the resort life and wanted a place to ourselves for our honeymoon. We had a few tourists peering over the wall but that comes with the territory. Pool - a private pool! We loved coming back at 3p (when things cooled down a bit) and floated around for a few hours. A great feature! Kitsch - come on, a house that looks like a shell?!! It was little mermaid come to life. We enjoyed our time at the Casa Caracol but be warned - the inside is a bit dated and the birds that rest on top of the shell (above the second story bedroom) will wake you with their squawking as early as 6a! If that doesn't bother you, park your golf cart in the paved spot outside the fence and enjoy the fun!

Worst resort in Cancun. The staff is rude, non-accommodating and when I tried to purchase the all…read moreinclusive pass the desk clerks gave me a hard time because I asked them a total in American dollars. The room had mold on the ac vents. Curtains out of date and the penthouse was not clean. The website will lead you to believe that this low budget resort is luxury but it's not. The resort looks like it had storm damage and they want to charge top price for these accommodations. Took 45 mins to get a drink at the pool and my beer was warm. Damn I got tricked. Review the pics.

This is now the Oleo Playa Cancun, while there still projects that are being finished, there is no…read morenoise or workers to be seen. We have a beautiful view of the Lagoon and beautiful finishes, including a rain fall shower head and marble counters. The view of the ocean is breath taking and easily accessed. Food so far has been nothing short of spectacular, well seasoned and decent portion sizes. We have dined ocean front with very friendly service! Quinoa salad was next level on the quinoa spectrum and believe me I eat my fair share of quinoa! Steak and Mahi Mahi for our main course and Tres Leches for dessert!! Love, love, love this place!!

Thank you to For Handicap Travelers for making out trip to Mexico run a little smoother!…read more They have all types of equipment such as scooters, wheelchairs (regular and beach), as well as bathroom and shower aids for rent that will help anybody with mobility issues and staying in the Cancun area. I was able to easily place a rental for a beach wheelchair online and by the time we arrived to the resort the handoff with the driver was super seamless. After a day or two, we realized that we actually were in need of a regular wheelchair instead of a beach wheelchair and they were able to do a same day swap. I am new to navigating the world of traveling with elderly + people with disabilities and this made our trip so much easier. I am so thankful that a service like this exists so we could all enjoy our vacation and rest a little bit easier.