Excellent work again from John and his associates. Over 6 years I've been very impressed with their work from recommendations to installations. Affordable and professional quality and results. Thank you John & team! read more

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Very helpful and knowledgeable. Terrific stock selection. Expertise and patience selecting the best style fit for us.

I had a problem with a couple of shades which Regent installed a few years ago. I asked for a repairman to come fix them, and 2 days later the job was done quickly and efficiently... and at a very reasonable price. I recommend them. read more

I've had Regent Window Fashions install Hunter Douglas silhouette blinds (2020), UV remote controlled roller blinds and sew window seat cushions (2022). They did a fabulous job with all of them. I'm extremely pleased and get many compliments on them. I'm glad to be able to work with a local company. They explained what type of fabric I needed for the cushions and helped me select it. Prior to all the purchases, for many years they helped me keep my parents roller blinds going as well. read more

I have used this company multiple times for different properties: professional and helpful and knowledgeable.

I had a wonderful experience from the moment I walked into the store. I previously had 2 other quotes from 2 other window treatment firms. I just happened to walk past the storefront and had time to walk in. Sandy and John were so helpful. I had so many choices of fabric samples to choose from. The 2 other firms had 5 boring, typical samples you see everywhere you turn. I was able to personalize my remote controlled shade with a beautiful combed cotton as well as 100's of patterns to choose floor to ceiling drapes to accompany. My daughters room looks like I spent a fortune with a professional decorator. From start to finish less than 3 weeks. I am currently working on my master bedroom with John and Sandy. I highly recommend Regent Window Fashions for your home or business. read more

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So my cleaning person vacuumed the cord of my Hunter Douglas blinds, which caused one of the strings to pull straight through the blinds. I know how to restring blinds, but you need a tiny plastic part that secures the string to the blind (called a ferrule). This part retails for fifty cents. I go to a Hunter Douglas dealer (Blinds Gallery in Lincoln Park) and ask them if I could buy a ferrule, and they said they did not have any for sale, but they would restring my blinds for $75 and it would take several days (the job takes about five minutes). Uh, no thanks. I then call Regent Window Fashions and ask if they have any ferrules for sale, and the guy said no problem, he would just give me one. I drive over and the guy hands me a half dozen ferrules for good measure. Moral of the story: A kind gesture that costs virtually nothing is always good business. Trying to take advantage of a person and gouge them is not. read more

Used these guys before and had a GREAT experience so decided to use them again for a rental property, 3 months later still don't have shades that have already been paid for, John, the owner, dropped the ball big time!!! POOR customer service, if I could give 0 stars I would!! Such a shame because we used them for our own home and had such great service, recommended them to other people, and won't be doing that again, with such bad ratings, good luck to them! read more

I had a great experience with this place. John, the owner, came out and measured everything and helped me pick out the right shades since I live in a high-rise building facing the lake. I am very happy with the work and product. I will definitely recommend this place to friends and fam. Thanks, John! read more

This company has a seamstress that is unbelievable 3 year ago had a duvet cover made there. I damaged the duvet took it back for repair. The repair was done so professional that it looked like it did when it was first. read more

Had a horrible experience with this company. They were a recommendation and I was extremely disappointed with the lack of customer service and business etiquette. I dealt with a man named John, the owner. The gentleman has no personality and is not smart with pleasing the customer. In fact he argued with me when they screwed up and ordered the incorrect blinds. Furthermore, they only wanted to sell me a roman shade trying to tell me that it looks the best. This is not what I wanted. Also the receipt is not very detailed on model number and names of blinds that I ordered, which led to the confusion of what was actually ordered vs what I thought I had ordered. During installation they also scratched up my window frames, which are new. I am a real estate broker and would not recommend this company to anyone. read more

Twice had an appointment with John it will not take three times. Why make an appointment with someone if you are going to blow customers off. Poor customer service vert disappointed after getting raving reviews read more

This place is horrible! After getting my drapes installed they were such poor quality. I was really disappointed so I called and spoke to the owner...Jon or something. He was horrible. A total jerk. I don't think I've ever met a worse business owner. I'll be meeting with someone to work something out but I'm not holding my breath. I would NEVER use this place. I should have checked out the Better Business Bureau because this is what they had to say: Based on BBB files, this company has an unsatisfactory record BBB read more

I have to say I am surprised by the negative reviews here. I requested quotes from three different blinds companies and not only was John the owner super responsive, but he had everything installed in 5 days (the others were going to take 6-8 weeks). He even helped with the installation and he was right on time. His product (the silver backed sun shades) were also better than anyone else I found. This is my second time working with them and honestly both times were great. No problems with follow up ever. It's not that I don't believe that there could have been bad reviews but I have to wonder if the reviewers were mad about something else because it seems so drastic ... I would recommend them to my friends... I can only speak to my own experience but it was exemplary. read more

Great & fast service and awesome product (so far - had shades and blackout curtains installed towards end of April). They were able to install the curtains with aluminum housing that looks just like the aluminum material the windows were made of. It wasn't cheap, but it looks so great in my place, like it's a part of the original home builder installation. The material colors and styles are modern and fit well with the rest of my decor. Great job! read more

This as a great spot for blind and shade repairs and new purchases. I called 5 other places and they all wanted to send my blind out for repairs and were quoting $80-$155 sight unseen. I call Regent and was happy to hear the $30-$35 quote. Furthermore, very friendly and helped me understand what the problem was and what kind of blinds I had. It's a Mom and Pop place the kind of place locals should support. F*ck EddIe Z's it's a big box store with borderline rude phone attendants. Try this out they stick to their quotes and have a beautiful show room. read more

After 2 no show appointments they finally showed up on the 3rd appointment but had to leave because they did not have a latter. So when the technician tells you they need to go get something that is code for I am not returning and please call the office to schedule another appointment. read more

I've done business at this place for years until I moved to the near, south-side. John, the owner, has been dodging my calls. Making 3 appointments to complete an unfinished job from 3 years ago. He blew me off all three times at 7am on Saturdays... and has also instructed his receptionist to do the same. I used to respect John and his business... but now that I've been disrespected and ripped off... to the tune of $100 pre-paid plus 3 Saturday mornings I could have slept.... I will NEVER recommend his service to anyone. Incidentally... I helped him fix his grommet machine free of charge.... and this is how he treats long time customers and kind people in his community. read more

1 star is 1 star too many here. Arrogant, terrible customer service. Don't follow through with calling you back whatsoever. I've shown up at their retail location multiple times on a Saturday afternoon to find them closed despite the website saying they're open until 5pm. read more

Small selection, overpriced. We went to 3 day blinds instead on clybourn.

I checked a couple of places before choosing Regent Window Fashions. In shopping around, price and familiarity with my building (I have curved outter walls to my condo) made me choose Regents. The owner of the business is who I worked with on the purchase. He quoted me a good, fair price and consulted with me on the type of shades I purchased making recommendations on the materials due to my sun-heavy exposures. His price was lower than other places I checked with and we had several long sales consultations (one extending long after hours until I was comfortable). The installation technician arrived on time both times he came out (once to measure, the 2nd time to install). Although the installation technician can be a little difficult to work with and I had to demand that a few changes were made in the installation before he did it, they are now up and look great. If anyone is getting motorized shades and wants to see a video of the installation that Regent's did, e-mail me. I the tech wasn't a little hard to work with, I'd have rated a 4 out of 5. I'm probably going to work with them on other windows at my condo. read more

Horrible service, took them over 2 months to come pick up 2 things that needed fixing. Simple stuff. Will not use them, will not recommend them, John is rude, Kevin is nice read more

I bought shades there 11 years ago. Great price and timely delivery and installation. Recently, I brought in one shade that stopped functioning. i thought for sure I'd have to buy a new one but they were able to restring and replace some parts and clean it for a VERY reasonable price. It's a good place to buy your shades. I'd recommend it without hesitation as they were to me 11 years ago. Joel read more

Don't do business with this company. They'll quote you a low price, but their customer service is atrocious. The guy who installed our shades made it clear he didn't care whether or not I was satisfied. He installed them so they wouldn't roll up correctly after a matter of weeks. The owner stopped answering my phone calls. I wouldn't recommend this business to anyone. read more

Beware! DIshonest. Doesn't stay true to price quoted. Horrible follow through. Unreliable! You should DEFINITELY GO ELSEWHERE for shades and blinds. read more

We had two blinds that had to be repaired, so I contacted this location. The woman told me she would call be back shortly to let me know when she could send someone out, which she never did. I then called back 3 hours later. The gentleman told me they couldn't come out for the next 2 days, and they wouldn't be guaranteed fixed that day. I told him I was disappointed no one bother to call me back and tell me this, and that I might find a company that would be able to fix them in a timely fashion. He then said thats probably a good idea. Most horrific customer service I've EVER encountered, and would NEVER reccommend this place to anyone. read more

Awful service. I have never dealt with a worse company. I was continually surprised at how they could screw up. I could go on and on.

The shades were beautiful and Ben, the installer, did a quick and great job.

They tell you they will pick up your blinds to clean them when they sell them to you, but then when you want them cleaned, they say we never promised that. Is it in writing? Then they NEVER call you back. I have been trying to resolve an issue now with my blinds that they ruined for 3 months. AWFUL AWFUL AWFUL. I just want my blinds fixed so I never have to deal with this company again. read more

I'd give them less stars if I could. When I lived in city I bought some Hunter Douglass blinds from them and they did a decent job and the guy was very friendly to my wife. So when we moved to suburbs my wife wanted new blinds for the house and we called them. They sold us blinds that can't be cleaned at home (which we knew), but said they would come and pick them up when we wanted them cleaned. Well when that time came, they said we were too far away for that type of service. So then after I took them all down (over 25 windows), I drove them there to get cleaned. Well they ruined 1 with some sort of glossy sheen on it and 2 others that it ate away at the white. After he said he was coming to house to look at it and no showed twice and the one time he did come I was gone 5 minutes picking up daughter at daycare (as he was late) he knocked on door and then left. If it was so far for them to pick it up, don't you think that he'd wait a few minutes for me or at least call my cell, neither of which he did. I just decided to call Hunter Douglass. Well unfortunately Hunter Douglass doesn't guarantee their work even though they are an authorized dealer. This was a year ago, they were never fixed or replaced by Regent Window Fashions nor did they ever try to come or call back. I wouldn't even recommend this place to people I dislike it is so bad. read more

If I could give Regent a zero I would. All other complaints here are just like mine - you'd think they'd learn or just close their doors. As much as I want to support local businessess Regent just doesn't deserve it, nor have they earned it. Promise after promise has been broken, they do not do what they say, and after 3 months of "giving John another chance" enough is enough. He had no problem taking my money he should have no problem taking care of business. Look elsewhere to do business with someone who understands what that means and will stand by his product -- and his word. read more

We called Regent in a pinch and not only were they kind and professional, but they came out to our home to repair the blinds in our baby's nursery at the last minute on a Friday afternoon! They were prompt and the service was spectacular. We will definitely call them again and HIGHLY recommend them for blind repair. read more

Terrible customer service once they get paid ... had to have them come back for warranty work on a faulty installtion ... said they'd show up on Monday between 10 and 11 ... when they didn't show up by 11:30, I had to call them and was told that "Monday is a busy day for us" ... to which I responded that I was assigned that day and time; I did not choose it, and I had to to take a vacataion day to accommodate them ... after another call at 12:30, they finally showed up after 1:00, without so much as an apology for wasting half my vacation day. The curtains are beautiful, but I give them a NEGATIVE star for customer service. read more

My first word of advice, to anyone, thinking about using this business,(besides, stay away), would be to get the work order notarized. As a design professional, I have given this business, numerous, try's, (mainly because of convenience), almost every time, there is an issue. The staff, can be terrific,most of them leave however, my main issues, are with the owner, who has cheated me for the last time. He recently quoted me a job, confirmed and priced all of the services, I was looking for, and when the order was complete, he denied, ever charging me for them, and, increased the price, one item, was CLEARLY listed on the work ticket, as, part of the quote, yet he still insisted it wasn't. When he is there, he is always, in a hurry, and, often does not write things down. On an installation for one client, he did a crappy install, on , a very expensive Hunter Douglas product, and, admitted it could be fixed, and, lied about trying to schedule with my client. My client, finally gave up, and lived with a horribly installed remote blind system. I have never , taken the time, to write a bad review, about anyone, I usually just move on. But the shear arrogance, and, dishonesty, of this business owner, left me with such a bad taste, that I had to. read more