I have gone to RMI in Royal Oak for several imaging appointments. Always a pleasant experience and taken on time. From receptionist, staff, technicians, to doctors are kind and professional. They take the time to answer all questions and make sure you are at ease. I wish I could remember the young lady who performed my imaging- she was great. read more

Would love to try this place out for the medical stuff I need but the scheduling is terrible. They use a hotline that isn't directly to the office. Hold times are ridiculous. Showed up for a walk in xray and no technicians were there... read more

I went for my first Mammogram at RMI (as opposed to where I normally go) and I can't tell you what a pleasant experience I had (if there is such a thing with a Mammogram!) LOL Courtney greeted me and was so kind. I was quite nervous having had many horrific experiences at Beaumont Hospital-Royal Oak but Courtney was reassuring, patient and so informative. The technician who performed the Mammogram was also kind, patient and gentle. I HIGHLY recommend RMI for your procedures. I already go here for my MRI's and this is just an added bonus. Thank you, RMI, for easing my mind and providing this service. Lynn R. read more

Bad service, don't send the results until we have to call. And bad customer service in the front desk.

There were nice, friendly people. Place was clean. . Fast, i sat in lobby less than10 min.

From reception to imaging, a class act. Efficient, fast and putting the patient first. I went in for a CT scan. It took longer to fill out the registration forms than it took to perform the scan!! I was fortunate to be assigned to a wonderful young lady named Lily who talked me through every step of what she was doing, explaining what I would feel (IV contrast) and was with me every step of the way in my five minutes of scan time. Whether these remarkable people receive training in how to put patients at ease or whether it is something innate, RMI Woodward should be proud of their staff from stem to stern. read more

Was just lied to repeatedly by a scheduler (M******). Had an MRI scheduled for 5/2/23 but had to cancel because of a fever. Was headed out of town for a few weeks and asked to be waitlisted but was told the I could not waitlist because didn't have an appointment scheduled. Upon return, rescheduled the MRI online on 5/31/23 for 6/17/23. Received a call/voicemail from the scheduler on 6/5/23 stating that the current prior authorization was expiring prior to the 6/17 appoint and that they need to move up the appointment. Today, 6/9 received a text indicating that the 6/17 appointment time was no longer available. Called the phone # provided and was fed the story that someone must have been scheduling on the phone at the exact same time that I was scheduling online. (Mind you, this was not the message left on my voicemail 4 days prior). When I pressed the scheduler as to why I was bumped verses the person that called in at the exact same time that I was online scheduling, with the exact same procedure, scheduled for the exact same day and time slot (BACK ON MAY 31st), I was told that their procedure was a stat order. I told the scheduler that was bulls%&#, that I didn't believe her story. Stat is a rush order, not one schedule on May 31st for a June 17th procedure. Her response, "I'm not lying. There was a double book, and your prior authorization is only good until June 11th." Then again reiterated that she was not lying. Honestly, would have been a little perturbed with the reschedule anyway but my issue is with being lied to and then being lied to about being lied to simply because you didn't properly do your job and now attempting to cover your backside!! read more

Was sent here to get a simple chest x-ray. When I went the first time they told me they couldn't get to me for 3 hours. A little ridiculous to take a couple of pictures, but okay... So I made an appointment to come back on Monday at 7:30am. I arrived at 7:20 and was the second person in the lobby waiting. His appointment was for 7am and he was still waiting. The receptionist told me that I was supposed to be there 1/2 hour early for my 7:30 appointment so they wouldn't get to me until after 8am. No one had told me (or the other guy waiting) to be there early. It was just a thinly veiled excuse for incompetence. I'll never go there again. Unless you like wasting time I'd recommend you not go here. Update: went to Royal Oak Beaumont instead as a walk-in and the entire thing took 20 minutes and I was on my way. RMI could learn a thing or two from them. read more

I had to get an MRI done at this location, and this was the soonest appointment I could get. The receptionist was super nice and got me checked in ASAP, then I was greeted by the sweetest woman ever, Lily. I believe she was the PA or the doctors assistant. I had to get a procedure for the contrast, and this sweet woman literally held my hand through it all. I'm a grown up but I still am scared of needles and she made me feel way more comfortable. She so obviously cares about the the patients she sees and the care they receive. I highly recommend this place if you need any kind of scan done, you're in good hands. read more

My doctor referred me here for diagnostic imaging and overall I had a good experience. Initially she had requested an x-ray to be taken, but the staff at CMI changed that to an ultrasound due to my age and unnecessary radiation exposure, instead. I can appreciate that! I feel that the staff is genuinely friendly, patient, and that they care about how you feel as a patient. I wasn't really looking forward to my appointment or its results, but the interaction with most staff made it much better. The one thing that kinda bugged me here is the redundancy of questions- I was called the day prior to my appointment and answered them, then the day of my appointment two people independently asked all the same questions all over again. My actual appointment time was a bit of a mess as well, initially it was set up as 8:30, my confirmation call the day prior verbally said 8:15, a confirmation text message said 8 am.. So when I arrive at 7:45 (supposed to arrive half an hour early) they said I was early because my appointment "wasn't until 9". Wait, what? Aside from that I do recommend CMI. I ran my visit through my insurance but noticed that their out of pocket pricing for imaging seems very reasonable. read more

This was the worst experience ever. The person doing the procedure was very rude and they asked why am I here, my answer to her is what do you mean. Then they wanted to know my threshold for pain tolerance. Not nice and she was questioning me with a rude tone. Never coming back they don't care about their patients here. read more

my 1 star is not because of efficiency- they were that. To the point of potentially being neglectful. I didn't review at the time because I didn't have a point of comparison. I had questions because of something medically internal and did not want to mess with the MRI and more importantly not to mess with the my specific issue. At this place they rushed me in saying "it is fine, I don't need to see the specific information" and literally, "I don't have time for this." I just went to get an MRI appointment at another facility. They had a HUGE list of questions and in addition wanted the specific information for the thing I was questioning here. If they did NOT have time to review it with me at RMI, they should have kicked me out the door. When I see my GP again I will be mentioning this to him as well. I don't think doctors should recommend them. read more

I needed a same day ultrasound of my kidney suspecting a kidney stone, they got me in within hours, the staff were more than friendly. Very easy and got results to my doctor within 2hours. Highly recommend! read more

I was scheduled for an early morning MRI and wasn't sure where this place was. My GPS did a great job finding it. I felt the parking lot needed more lighting or brighter lighting for safety sake. Once inside I was greeted quickly and introduced to Carolyn who was the technician doing my test. Carolyn was very friendly and professional. Before entering the test room she interviewed me in a prep room and explained the procedure. Once inside she made sure I was very comfortable placing support pads wherever needed so I didn't move. After the test I had a short wait for my copy of the test and was told my doctor would receive an interpretation of the results within a couple of days. Very happy with how I was treated. read more

I had a marvelous experience using CMI for my MRI. Well managed, beautifully appointed facility and my technician, Caroline, made the whole experience a breeze. If you have to do this kind of thing, go here. read more

Great imaging center. Nice staff. Efficient once you're in. Fair and honest pricing. I highly recommend this imaging center!

I called Regional Medical Imaging in Royal Oak, MI to get a price quote for my MRI. I was given both a cash and insurance estimated price. I was very clear about the CPT codes for the MRI I was prescribed, and asked them to double-check their estimates because I was price shopping. After comparing these prices to 2 other MRI shops, I decided to go with RMI because they were the least expensive with my insurance deductible. A day before service I was texted a new estimate which was $169.33 more than the (bate and switch) quote I was given over the phone. They very politely apologized, danced with excuses and hid behind the word "estimate" but were unwilling to cover the difference. In my opinion this is a very unethical business practice. I'll update my review after the procedure but so far 2 stars feels generous. read more

I had my MRI for my neck done here. I have had 2 other MRIs done her for my shoulder. I was treated great back then and treated great this time too . I have had MRIs before so I am used to the process and all the noise during the test. The facility is decorated very tranquil. The front desk staff was exceptionally pleasant and respectful of HIPPA. I didn't have to wait and the test was done in less than 20 min. Overall it was a great experience. I was given a washcloth (per my request) to cover my eyes because I am slightly anxious and claustrophobic.. so don't be afraid to ask for yourself if you feel it could help you too . Thank you for making this a positive experience. read more

My doc referred me to here for an ultra sound, but apparently the *only* time *ever* they do these is Saturday mornings. I have a standing commitment every Saturday morning. So I made an appointment figuring I'd have to cancel this (affecting several others as well) as it was the only way, then they call me back and say no..technician isn't actually coming in that day. I tried to find out if the tech would be at another place another day but they lady was rather short with me and cut me off to take another call. I'm going to be asking my doc for another referral. This experience and the bad reviews on google have me really lerry of this place. read more

This is a great place to go for your imaging needs. My family has used their services many times. The staff is friendly, efficient and professional. The results have always been reported quickly by the radiologists to our doctors. Would definitely recommend. read more

Not recommended! I made an appointment here for a CT scan for the following week. At 5:30 PM the day before the appointment they called to "confirm my appointment' for the following morning. Then she said they called my Blue Cross ins and before my appointment tomorrow I would have to pay $250 which is my remaining annual deductible with my insurance (many of my visits are not applicable to my deductible with my insurance). When I questioned as to why the evening before my appointment the next morning they were telling me this now, the girl confirming said well, I was told they called you earlier...(I did notice a missed call just a half hour earlier...but still it was last minute). Then I was put on the line with a biller. I was a little shocked usually how my insurance works... the facility bills first and IF my deductible is applicable for this service then I pay any applicable deductible after it is billed out IF it is applied to that service. When I told this to the billing rep on the line she got really irritated and down right rude. Well, this is our policy here and if you want to come here you will have to pay first. She even went so far as to lie to me and tell me that unless I pay my deductible first my insurance will not pay anything. When I told her I am in the medical field and that is completely false, insurance always pay any remaining portion no matter if I pay my deductible or not. Then she tried to fluff over it and demanded payment as per their policy. I asked her why no one had told me this at the time I scheduled. She said "everyone had different insurance and they don't have a SCRIPT for every caller". At this time, I pointed out as she mentioned several times...if it is THEIR policy to collect any deductibles that potentially may be owed here then they should tell everyone this may be the case when they call. After several times in different ways of asking her if there was any way I could allow my insurance to tell me first what I owe after billing and then I will pay my bill in full, if that would be acceptable? The final message was clear and unwavering, I pay or else no test. There were too many condescending, obnoxious comments to go on about but bottom line is after speaking to her and treating me in the manner she did, I had to question the level of professionalism and expertise of this facility. I told her that I have had deductibles for many years and if it ever actually applied to any service I would just be billed after my insurance states I owe it. Then she started saying if you can't pay the full amount what can I pay and that I would get a payment schedule. So before ever knowing 100% for sure what my insurance would pay I had agree to a payment schedule??? Now it's like I was on lets make a deal. This was way too aggressive to me. I felt like I was being treated like a criminal before ever being seen and thus billed and given a chance to pay. Unfortunately, it was enough to deter me. I have worked in medical offices for years and still do. We would never talk to or treat a patient this way. Bad for business! If this behavior is condoned by her supervisors then I definitely made the right decision to cancel. Sadly, I don't even think that person gets it and thinks she did anything wrong with her aggressive, obnoxious behavior. Everywhere else I called for the test had a two+ week wait so I chose this place since I could get in so quick. After this experience I think I know now why there weren't as busy! read more