Unprofessional, disorganized, and a complete waste of time. They also never properly confirmed appointment details or reviewed my paperwork beforehand, which only added to the confusion. After being told I needed a separate doctor's referral for my upper back, I spent my own time and money to get it. When the clinic called to schedule, I clearly confirmed multiple times that this visit was strictly for my UPPER BACK. I drove all the way there, only to be told there had been a "miscommunication" and that they thought I was there for my lower back instead. They refused to treat the actual issue I was referred for. This clinic is extremely disorganized and does not properly review patient charts before scheduling appointments. They wasted my time, gas, and money because of their own internal mistakes. I would not recommend this place to anyone seeking professional or reliable care. read more

Love this place! Carissa is wonderful to work with - really knowledgeable, skilled and kind! I had a really painful back issue and working with her fixed it! Also worked with Richard one visit- he is excellent as well. All the trainers here are lovely, great workout space, lovely helpful front desk staff. Thank you so much it's been such a great experience!! read more

Rehab Specialists is the best, very communicative and flexible in getting you back to where you need to be. I went there after an ACL and meniscus tear and surgery, and they got me back up and running. Can't recommend them enough. read more

The front desk staff was so rude and unwelcoming that it made the experience not worth it. I'd rather go somewhere else. The physical therapist I met with was lovely and thorough but both when I arrived and when I left, the experience was horrible. Sadly, will not return. read more

I've just completed my 20 physical therapy sessions at this location. It's been a great experience with Jennifer Smith. She's been super professional, pleasant, & supportive. Each session was helpful in lessening the abdominal discomfort that I had. I've never been to physical therapy & didn't know what to expect. Jennifer far exceeded my expectations in every way. I'm going to continue strengthening exercises through Silver Sneakers at a nearby gym. Jennifer gave me a print out of exercises to do at the gym & at home. I've been able to refer others to Rehab Specialists, as it was a great all around experience. I hope Management acknowledges Jennifer for the outstanding physical therapist that she is. I'm very grateful to her for easing the discomfort I had at the beginning of the sessions. She's truly the best! read more

I would rate the physical therapist Jack who worked with me as a 6 star P T. His caring and expertise were what kept me going. I was so fortunate to have had him over 2 months working with me on my back. He left to do PT in Colorado. Other PTs are also caring and very good. Jenn is special and I like working with her. She, like Jack is hands on and works out the exact right spot before pur P T exervises. Cheyenne also is very caring. Why a lower rating? The first person we see is the person in reception. As others wrote, she can be very impatient and rude. Unprofessional. It has happened a couple of times to me leaving me upset. I spoke to a supervisor. I understand, it is not easy dealing with people, booking appointments, phones, etc. It takes patience, and a kind attitude as we are there for healing. To continue going there or go elsewhere. That is the question. read more

The culture of this business is really poor and it's a shame that the physical therapists have to deal with the management and office staff interfering with patient care. They do not respond to issues, just ignore them or argue with you. I would not give them private information like your SSN, a day after I gave this company my seldom-used credit card information, it was used at nearby restaurants. Either their systems are compromised or someone is stealing, but they literally would not respond to the complaint. Not even like a "oh gosh, we'll look into it," they just flat out ignore your email and put you on hold before hanging up if you call. read more

Front Desk has terrible service. They are not customer focused. Very difficult to make appointments. Then they canceled all my appointments without telling me. Completely unreliable, undependable, unprofessional. Very difficult to call in at times and get someone competent on the phone. On a one hour therapy appt they would split the therapist 30 minutes with one employee, and 30 minutes with another employee. Lack of continuity. Unprofessional upper management. Do not go here. read more

I was here for several weeks because of longer lower back pain which had gotten acutely worse recently. I just say that the professional staff has been excellent - insightful, patient r, upbeat, optimistic, and very friendly. The exercise program grew slowly and has improved my overall function. Highly recommended. read more

I've been there a few times and my complaint is their accounting dept. twice now after finishing treatment with them they send a huge bill. Call it creative accounting or scamming the clients it's the same read more

For the Westwood/L.A. location on Santa Monica Boulevard: PROS: The 5 stars is strictly for the amazing physical therapist, Jamasen, who has been helping me with healing from serious pelvic fractures and progressive low back issues for the past 12 weeks. I've been reluctant to mention him by name because I don't want him to get so booked that I can't see him. Jamasen lets me know that he's following the instructions/suggestions from the PT head, but the actual therapeutic value comes from his extraordinary care for his patients, which feels invested in the way we need therapists to be invested when we are at our most helpless and vulnerable. He's sharp and humorous and wastes no time doing what needs to be done. He welcomes questions and answers them with a thoughtful and articulate thoroughness and acute grasp of the mind-body connection (as well as other modalities). CONS: Their front office leaves much to be desired. Last week they had a movie loudly playing - might have been "Porky's"? Adolescent sex comedy. At 10 a.m. One scene showed a guy sniffing panties. When I complained, they shrugged. Today they had a Hallmark-type scented candle burning on the desk. Like a lot of other immune system challenged people, I am allergic to commercial candle scents. But they should know not to do stuff that endangers their clientele's physical and mental health! The group of women behind the desk act like it's party time. As if we in need of physical therapy are interrupters. Today an unmasked patient sat waiting her appointment without comment from the staffers. They used to be more careful about unmasked people. Dear Office Staffers at the Santa Monica Blvd. L.A. location: Please step up your game and be more sensitive to your clients' sensitivities. read more

Wouldn't you know it - after a strong recovery from my shoulder in March 2021, about a month and a half ago, I pulled out my back. A lot of travel, and living out of my suitcase for a bit - well I needn't put the details in here. Because of my health plan, I had to get a referral. Grateful someone in my doc's office could see. Of course, physical therapy was prescribed. Before the doc could ask me if there was a place I wanted to go, I said, Rehab Specialists! It's now been a month and again, Scott knew exactly what to do and stayed right next to the new therapist-in-training as I was taken from, I can't bend over to I'm touching my toes. It's important to note I also had to do the exercises he prescribed. Again, I am so happy I put my trust in Scott, et.al, and I'm better quicker than I thought I'd be. Thanks, guys! read more

Arrived to my appointment 15 minutes early as instructed. The front desk staff told me they gave my scheduled time away to someone else. Confused, I asked for clarification. Apparently they made the mistake of canceling the wrong person and filling in the slot. Now I have to wait an hour and a half for treatment. I did not understand this logic. If that appointment was cancelled, the person wouldn't have showed up, therefore there shouldn't be an issue with seeing me. Nevertheless I had to wait that unnecessary hour and a half for a mistake I did not make. The staff did not apologize or sympathized at all. I expressed to them I lived hours away and had to deal with peak LA TRAFFIC to get here, but nope, nothing! This is extremely upsetting. Did they not want to treat me? What type of business runs like this? I cannot believe what just happened to me and will definitely be looking for treatment elsewhere! read more

I don't usually complain but this needs to be aware. I needed to cancel my schedule because my tight work schedule. I called several times but they never answered my calls, so left message (twice but they never returned the calls.) Finally, they answered my call so I canceled my schedule. But still I got a text message in previous day for the schedule so I left messages again. On the day of the schedule, I got a call from them and says I suppose to be there for physical therapy. I called several times, left messages, spoke to the person for cancelation but still they didn't cancel my schedule. I mean, this is waste of my time and the physical therapist's time. My physical therapist is very nice and she is so good but I am so busy for my work and I can't deal with this ridiculousness. read more

This review is for Evelyn Eubanks. The billing manager. This woman has contacted me numerous times, sent countless mail to my house with postage on it that would amount to the same $10.00 I owed. Threatened to throw my account into a collection agency. What a joke. Here's a picture to prove it. These people are insane. You work in Beverly Hills and you're threatening someone to pay a 10 dollar debt or else their account will go to collections??? The amount of postage stamps you used were worth 10$$ what a joke read more

Rehab Specialists - Physical Therapy Near Me - Los Angeles, California

The physical therapists are the best! All of the staffs are very friendly too! I am getting a great service. My left shoulder is healing 80% since I have my theraphy with them. read more

What a joke. I only went once back on September, and got there 20 minutes earlier so I'll have time to fill up about 12 pages of paper work by the rude receptionist. After I filled up all the paper work she said I need to pay $35 before going in, I swipe my credit card and got charged, she told me it didn't go through, and do you have any other card? I checked my card on my app, and it did go through, she wanted me to double pay. I showed her my app, and she still didn't understand?? Why you guys hire dummies in the front desk? Anyway I went for my appointment that lasted about 15 minutes without any improvements. Fast forward 3 months later I receive a statement that I owe them $35 ? They also charged my insurance arm and a leg. I already paid the $35 to the dummy back in September, and she still want more. If you go there don't give them any info, and don't pay any deductible as they will send you the bill again to pay later. Also there will be no improvement for your injury as they only suggest you what to do without any physical therapy. Good luck if you still trying to go read more

I first came to rehab specialists over a year ago to get help with some ongoing pain I was experiencing in my hip that multiple doctors and x-rays were not able to diagnose. I was profoundly grateful that the two therapists I saw there (Mimi and Charmaine) were able to help me recover. A year later when I started developing knee pain I knew exactly where to go. I made the right choice. Katie (my current therapist) has been another lifesaver. With her depth of knowledge, humor, and kindness, she has put me on a path to recovery and I feel very grateful for her. read more

Scott knows his stuff and I'm so grateful he does. After the first visit my pain was muted and later he made it all gone! Don't waste your time with anyone else. read more

I had hip replacement surgery and afterward went to Rehab Specialists for Physical Therapy. I was SO lucky to go to their Los Angeles location and get Matthew Dever as my Physical Therapist. Matthew is very highly qualified, knows his stuff and knows how to communicate it. He really listens to what you have to say and the questions you might have, including being available for email communication in between sessions. I know that a big part of recovery and healing is the physical component. But I believe of even greater importance is the emotional/psychological and Matthew knows how to combine his knowledge with empathy, active listening and good humor. He gave me confidence that I could and would heal and I am doing just that. read more

Was a patient for months so here are my thoughts. The schedules are really tight so beware that you will need to work with multiple PTs to get scheduled reasonably. The staff changes a lot too. I worked with Tyler, Brent, Aaron, Olga, Jenn, Vera, etc. They know their stuff, but the inconsistency is frustrating: I liked Tyler the best but he left. They are also constantly running late, so don't be surprised if you're sitting in the waiting room for a while. The variability in Aides is even worse. The Aides do the 30min exercises and frankly seem confused or inattentive. Only Rochelle and Kat seemed to really care and were the only reason I kept coming back. Everyone else, Val, Sol, Talin, Jazmine, Valary, Jessie and some I don't even remember I would not recommend. Probably not their fault, they all seem overworked and underpaid. I see them doing the brunt work of cleaning while the PTs just leave stuff. Front desk is fine, Spencer is best for scheduling. Some blips in the insurance but they sorted it out. Parking is also hard so come early. I would probably only go back if the scheduling became more consistent and the staffing improved. read more

I went to Rehab Specialists & was assigned Pearl Morelle as my physical therapist. I saw her for several months, twice a week. I cannot even begin to tell you how much she helped me!!!! To this day I am thankful For getting such a knowledgeable, compassionate and understanding Physical Therapist! She truly cares about her patients & listens to them so she is better able to help them. Thank you Pearl! read more

I would put a 0 star if I could. They cancelled my dad's appointment without our knowledge and expected us to wait 1.5 hours for the next appointment. We were early 15mins to our appointment time too! Ridiculous! They made the mistake of canceling our appointment and we are the ones to suffer the consequences??!! Stupid! We drove 2 hours to get to the appointment just for them to tell us our appointment was cancelled. We will not be coming back!! read more

Impossible phone system. Literally impossible to talk to anyone in this office as they use a remote answering service. Could not even schedule with them. read more

I was referred by a Pain Specialist at Cedars-Sinai following a hip injury suffered during a workout session with an overzealous personal trainer. I was treated by Dr. Katie Brockert in the Beverly Hills office. I was in a great deal of pain with limited mobility when I started physical therapy. Katie was always kind, extremely competent, evidence-based, and provided explanations about the likely reasons for my pain, the exercises she was prescribing, and other ways to relieve my discomfort and not reinjure myself. She used a variety of treatment modalities including ultrasound, deep tissue massage and Pilates. She was always available for any questions and frequently sent me emails with exercises and information. I was extremely satisfied with my treatment and with the efficiency of the office. I would not hesitate to return for further treatment if needed. - A Recent Patient read more

I love this place! You get one-on-one attention from the very knowledgeable and friendly physical therapist. Also, I need to give extra kudos to Evelyn who provides amazing customer service! I had a billing question and she called me back the very next day with the answer and accommodated my schedule by making a convenient appointment time for me. Amazing!!! read more

Great facility with skilled physical therapists at both the Beverly Hills and Wilshire aquatherapy locations.

Pearl Morelle has been amazing for my pregnancy. I'm so lucky to have found her as she has made my third quarter a lot easier to deal with. I have sciatica and she has helped me manage the pain very well. I highly recommend her!!!! read more

I went to Rehab Specialists for 4 months January through April this year for work on gait and balance. Katie was my therapist. She was very knowledgeable and continuously modified my regimen as I progressed. She also has excellent people skills and was a good motivator to improve my effort level and performance. I made considerable progess over the 4 months thanks to Katie. Sadly, I do share the concerns expressed by other about the billing procedures and staff. Over a month after stopping I got a bill for services although I was well-insured and paid my deductibles, and co-pays at each visit. This is still not settled, ugh. read more

I have been going to Rehab specialist for some time now. I owe Pearl my life! She is the most sincere person. She truly cares about your progress and works magic every time I visit her. read more

My home care PT highly recommended the Beverly Hills Rehab Specialists, conveniently located near my home, for continued outpatient PT treatments (Medicare accepted) . The front desk staff is helpful and friendly. I'm very pleased with my progress under the care of their therapists' varied healing exercise programs, especially Sydney. She is extremely knowledgeable and supportive, always encouraging me to reach my full potential. Also, Pearl gave me one of the most thorough, healing deep tissue massages I've ever had! She sure knows how to manipulate muscles! She is a gem!! read more

Don't bother calling as you'll only get a message with no return call if you leave your number.

Pearl has the most magical touch, best energy and a delightful personality. The whole team is awesome, professional and it shows they care! read more

I used to LOVE Rehab Specialists, but their billing staff and front office staff are not what they used to be. Apathetic is how I would sum it up. I have received 4 incorrect bills and the billing manager laughed at me when I showed concerned. read more

If i can give a zero stars i will , my mother was referred there by her primary care doctor, we went the first time for the evaluation with Charmaine, and everything was fine. We went the second time for the actual therapy they cut it short to 30 minutes (she should be getting 1 hour ) they said the PA is not there and they cannot continue the hour .. i am thinking so why do you schedule a full hour if you are under staffed ? we had another appointment today at 5pm they called me yesterday to confirm the appointment i said yes we will be there on time.. i get a call at 10 to reschedule today at 3pm otherwise she will only get 30 minutes , i said no we can't do 3pm and she need to do her full hour , they said it is $75 charge for canceling the appointment the same day ? excuse me you cannot accommodate me and you want to charge me ? i told Christina to cancel the appointment and all future appointments as we will not be going there any more due to lack of organization. i Called the doctor office and informed them that we are not going to this facility any more and there service is horrible. I get another call from Rehab specialists (2 hours after ) that they were able to change other patient schedule to accommodate my mother for the full hour at 5pm i am like ? sorry i was clear we are no longer going there i already called the doctor office ,, Christina goes like it will still be $75 charge ? seriously ? POOR SERVICE ,,,,, read more

Mae is the best! So kind and patient. And super knowledgeable. So happy to have her on my team! Ron at the front desk is also super helpful and accommodating. read more

I've been coming for about 10 weeks now and I really appreciate the patients that the therapist has with me and how thorough the Serapis as well as the assistance go through the exercises I'm to do while at rehab as well as at home said read more

I have been seeing Pearl for several months now after I had a double mastectomy with expanders then had the exchange surgery. Pearl is the best! Every visit she does her magic. I highly recommend seeing Pearl for your breast. This place is not in with my insurance but because of Pearl I go. I wouldn't see anyone else. read more

Add me to the list of Pearl devotees. I began lymphatic drainage massage with Pearl on July 5 and can only describe my improvement as amazing. In addition to Pearl's excellent massage technique, she provided diet, lifestyle, and exercise advice that has resulted in visible changes in a short period of time. There is a definite shortage of lymphedema experts in Los Angeles so I feel very fortunate to to have found Pearl at Rehab Specialists. read more

I came to this office in massive pain with back, neck and shoulder issues. Nothing specific happened to me, just years of ... stuff. You know? I wasn't sure what to expect but I have had nothing but positive experiences from this office. Appointments, when made in advance, are easy to swing and even if you don't get an appointment for the week, the front office is nice enough to put you on a rolling waiting list. Nearly always, I was called during the week with a spot. Their PTs are great and come from a variety of backgrounds. After assessing you and your goals, you'll discuss a great plan that incorporates physical therapy and other modalities (ie., gentle yoga, gentle Pilates, massage) that are offered in the clinic. So you'll see your PT in one visit, and one of the other therapists the next time, on a rotating basis. Despite the name, they certainly do have male clients. So I'd encourage anyone looking for thorough, comprehensive care to call the office for an assessment. They take a lot of insurance plans but you have to stay on top of your insurance company to find out how many visits they limit patients to. Often times it's unlimited but with medical necessity...so stay on top of that! You'll need to advocate for yourself here, so pay attention to your insurance statements. Parking is pretty decent: meters down Crescent Dr. or one of the side streets. There's also a city lot a block down - the 1st hour is free. I got a lot of great help and have them in my speed dial now. I'm very grateful to them, especially a few who have given me some core and back strength and education. What a crucial thing to have! read more