Sadly, the service has gone down since the change of ownership. When I dropped off my shirts for…read morelaundry, like always, I inquired about the new rates. I was told one thing then when I went to go pick them up, the rates have gone up significantly also the shirts were dry, cleaned when I had asked them to be laundered. No apology, nothing done to make it right. We won't be using them anymore.

Been a customer for 19 years and always satisfied with the prompt and quality service. Take your…read morebusiness here and you won't be disappointed!

This is the first time I have worn this white suit and the jacket has a yellowish brown and a pink…read morespot on it this is suit is for my church function that I do every first Sunday and now my suit is ruined and I'm told they will get with the manager and let me know what can be done very disappointing with the service and I need a suit for this Sunday and today is Wednesday, June 3

Jason at Parmer location is excellent. Young man dilligently works hard, & takes time to make sure…read moreyour clothes are cleaned correctly.

We consistently have clothing articles missing for weeks, incorrect items (NOT OURS) delivered to…read moreus and other items charged to us that a) aren't ours and b) aren't in the delivery. We have complained at least 4 times over the last 12 months and nothing changes. Their business model of off site cleaning and delivery DOES NOT WORK.

We've been customers for about a decade, and happy with the service provided. Since the move to the…read morenew location however, service and employee attitude has plummeted. Despite taking and picking up clothes frequently, a few shirts somehow were never given back to us for well over a year. When an employee finally realized they had the shirts, somehow they blamed us for their oversight. Worse, two of the shirts were soiled on the collars, and not the kind of soil that would come from wearing them. The employee there at the time, and young man. was very argumentative and took no responsibility for these issues, saying the shirts were dusty from being there for so long (again their fault). We were again charged for the two shirts to be cleaned (again) that were soiled while they were at the cleaners. Despite the geographical convenience of this location, we are done with them. An overhaul of employees and customer service training is clearly in order for this location. To Steiner Cleaners: it's okay to make a mistake from time to time, just take accountability for it when you do.

This place absolutely sucks if you're an early person who wants to get laundry done. Every Saturday…read moreor Sunday that I've come here has been a mess. Being that this is a public laundromat you would think you had access to the machines you came for unless being used by another patron. Not here!! The staff use 99% of washers and dryers and put " OUT OF SERVICE " stickers on the rest while using them. Then when I asked about using the ones that were labeled out of service because I could clearly see they were working, I got told I'll just have to wait. Mind you all of this was said in Spanish because no one speaks English here. Why can't the public use public things and whatever this clothes washing service this place offers be done and finished well before or after hours? 100% disappointed.

This is a very busy place doing what looks like large commercial laundry. There are some smaller…read morefront loaders. We used one (of four) two load washers. It was $2.50 for that load. They do take credit cards. (It places $12.00 charge to be corrected the next day or so). And a smaller dryer (which is not small) was $1.25 for the initial 25 minutes and then you could add another 5 minutes for each 25 cents additional. Our load was dry for the 30 minutes. I'll update if there is an issue with the credit card charges. We went on a Wednesday so most of the machines were busy with the wash and fold business. But every thing went well; and they mentioned that they have a card you could purchase to use with credit on it to not need to use your credit card like that. We're just in town for a visit so I don't know about that. Most machines were used; with a few not working.

It's a large and clean facility with many space and machines that actually work well and you don't…read morehave to worry about waiting as long as you're there whether you leave or stay

Overall it appears to be a pretty good spot to do your laundry. For the most part it's clean and…read morewelcoming. At times there are homeless people who are sleeping in this place.. Not what isn't good, is the change machine. Three times I have used that machine and all three times I was shorted change.. one example I put in $10.00 dollars and when I went to use the $9.75 washer I was short $1.50.. Another example I put eight 1.00 bills in, to use the $7.75 washer and I was still needing a $1.75. No one was there to address the concern, it was only a small amount but everyone don't have extra change to get shorted. Not sure if this is done intentionally or if all occasions were just by coincidence???

My blue dress pants were ruined by them. I was promised a resolution and have yet to hear from the…read moremanager. Ive called a couple times now to ask for a status update. No call back to me EDIT: finally was able to get in touch with the manager after almost a month. The conversation was very cordial and he allowed me to share my concerns about the delay. Pants are still ruined and not recoverable, but they were very apologetic, understanding and issued some credit that that compensated the pants.

My go to place. U fortunately for them the last few things I've brought are because I let my son…read morehave food in bed (insert ketchup covered comforter image in your mind here) Very reasonably priced, they're across the street so I don't go anywhere else and I'm kicking g myself for trying to clean a shirt that had anaplle juice fiasco bc my washer ate the thing up. But it was like between 30-40 for a california king. (I want to say $32 but my son ran off with the receipt for his stash) They have a drive thru you can use a bag to drop off and go pick up but I stay home now so I assume it's as good as it was a few years ago but definitely come here for larger items (like ketchup crusted comforters bc you're sick and just let your 5 year old eat in bed)

Great service I walked in as a woman on the edge. A critical meeting, a blazer that had seen…read morethings, and 48 hours to fix it. These people did not blink. My blazer came back looking like it had just been plucked off a Neiman Marcus rack. And the pricing? For the emotional support alone they could have charged therapy rates. They did not. Bless them.

The Rude Guy that works, I believe, Thursday through the weekend, lost my cashmere cardigan and…read morethen denied doing so I was trusting him to try and fix the repair a hole they did but didn't get a copy to show the item back in their inventory. I assume my pickup and payment would be fine. Not to be trusted; too expensive, and not to mention rude as can be picking up with no issues or worse, if you have a issue, just as rude.

MY LAUNDRY WAS STOLEN AND THEY TOLD ME THEY DIDN'T GIVE AN F! I believe my laundry was stolen by…read moreeither the female attendant or a co-conspirator. On June 19th, 2023 I was in the facility and she asked me how many machines I had. When I told her I was using 3 of the 8 load machines and 2 of the 6 load machines she said "wow that's a lot of laundry." I said yes, that I had not been to the laundromat in years, had cancer but was feeling good today so wanted to get it all caught up and done at once. I then heard her on the phone speaking to someone about "there's this girl with laundry..." I tuned it out because I wasn't the only female there at that point and she works at a laundromat but in hindsight it all makes sense. She had been at the folding table folding laundry for those that pay for that service the entire time I was there. When my laundry was ready to dry she pointed to the dryers closest to her. I figured she was doing me a favor and pointing out the best dryer or something so I went where she pointed over to the corner. I had to separate the clothing that went into the dryer from the air dry laundry. I did this to all 3 of the 8 load machines I was doing this while doing my best to keep my eye on the machines that were still waiting for me. I would grab laundry - look - repeat. You get the picture. At this time the attendant disappeared. I finished all 3 of these machines and moved onto the 6 load machines which were in another row over. Machines number 18 & 19 and there was someone else's laundry in machine 19. The gentleman who had just started the machine was still standing there and told me it was empty when he got to it. He was holding an empty basket and I saw no clothes of mine in the window. I started looking in every direction, in all washers and dryers and at everyone's laundry they were folding, in their baskets and challenging people who were leaving. I went to the attendant who had returned to the folding table and told her someone took my laundry. Her response was "are you sure?" I stared at her and told her " yes I'm sure." I went to the machine, put in my card and showed her that I had paid for the use of this machine. I asked to see the cameras. She told me she didn't have access. I asked then who did? She told me only the owner. I asked for the owners name and number and her response was "I don't know ." REALLY? I said "you don't know who you work for? You don't know the name, number, who pays you, and who makes the schedule?" She tells me no. I told her I'm calling the police to report it. She then tells me "just leave your name and number for the owner. No need to call the police." I told her I would leave my name and number but I was still calling APD. Now why wouldn't she want me to call them? SUS Then I noticed another man in the facility who had been there for a good 30 minutes but I hadn't really taken notice of him before. He was clearly an employee. I told him that someone had stolen my laundry and asked if he had access to the cameras and if he had the owners name and number. His response was "No he didn't to both questions. IDGAF. Do what you want. Don't involve me. Call the police if you want. IDGAF." Nice. Helpful guy. I have never heard from the owner. I have money on my card I want refunded. I filed a police report. I know dam well nothing will come of it. I know my clothes are gone, but I know someone who works there took my laundry or gave someone a tip to come take it OR they at the very least knew the owners information and didn't bother to share it which to me, makes you just as ridiculous AND guilty as the person who stole someone else's laundry. What sad human beings that they DGAF when someone else gets their most basic things stolen from them. I know there are others in worse situations, but if they will steal your dirty underwear and socks they will steal your last $5 and your purse. LOOK OUT AND WASH YOUR CLOTHES ELSEWHERE. IF YOU ARE THE OWNER CONTACT ME IMMEDIATELY. THE ONLY WAY I WILL TAKE THIS DOWN IS IF WE SPEAK! RIDICULOUS I HAVE TO GO TO THIS LENGTH TO HEAR FROM SOMEONE.

I've had things stolen by staff from the washer and dryers. Wouldn't recommend this business. Had…read moreto file a police report