For a store that charges such outlandish prices and sells what is supposedly top-of-the-line…read moremerchandise, you would think they would stand behind their products without hesitation. However, I had to get a manager involved to return a t-shirt because I had worn it before finding it defective. It was sewn wrong and the collar just curled up. But how does one find this out without wearing it? They finally gave me a refund, but it shouldn't have even been a question.

For me, service is the most important thing, because that's where a human has total control,…read moreinstead of a confluence of systems, rules and other nonsense standing in the way of progress. I had an amazing experience with Wanda and Eric, which started with a woman on the floor above whose name I didn't think to grab, but she was on her last day of seasonal employment and was trying to make sure she communicated as much knowledge as possible, so that I could get a good deal. I wanted two overcoats on sale in different colors in 48L, but they weren't in the store. I found out from the nameless saint mentioned above that as long as it's not in a specific clearance section, you can do that. Eric was really helpful but limited by being relatively new, so Wanda took over and contacted the site and a number of stores, trying to get someone to send the sizes I needed. Ultimately, it was a timing situation where none of the locations that stated having that size actually had it, so I walked out with a 48R in one color, which will work alright for me, and direction to the site, where I was able to get the other color in 46L, which will be a little tighter around the shoulders but more generous to my arms, and for 75% of the price of the other coat (the site only had like 40R in the first color, which would be impossible to Tetris myself into). Yes, people are paid to help, but times are tough, and sometimes it's hard to have the energy to help when you're underpaid and customers are jerks. Three very kind and helpful people had my back yesterday, which made for an awesome experience.

Nice staff. Decent selection…read more Some areas weren't well stocked. It's an ok location. I did find a pair of pants on clearance so I purchased. I feel like the pajamas were marked up and then put on sale, which is a bummer. If in the area, I would return, just to see if the selection has improved.

As always the merchandise, in my opinion, at any Macy's is superior to most similar businesses;…read morehowever, the sales lady working in the women's shoes department was incredibly rude to NOT just us, but to many of the other people waiting to try on shoes. Also, is it just me or is it very strange to have employees wearing jogging suits, especially at a Macy's, which I have always thought to be higher end? Either way, I can't foresee any reason to come back to this particular Macy's location.

I do not recommend wasting your time coming here. When they're open it's OK but the entire town…read morecloses down on Sundays the only thing that remains open is a dairy queen, a car wash and an auto parts store. Evidently they make enough money off people during the week that they don't have to be open on weekends. Don't waste your time coming here it's dirty and inconvenient

Hartville Collectibles is an upscale shopping experience. The store is set up in departments, such…read moreas Mudpie, Pandora, Hallmark, Vera Bradley, Yankee Candle and others. They carry a wide selection of decor and women's clothing & accessories. The departments are well-organized and visually appealing.

Compared to two other locations I've visited, this one seems really run down and out of date. It is…read morealso smaller and doesn't offer as much product . So unless you're already in the area, I wouldn't go out of my way for this place.

From the owner: Shop the Big Lots in Hartville, OH for affordable prices and great deals on our vast selection of…read moreproducts including furniture, mattresses, home decor, and seasonal items. You can find us right on W Maple Street, just a few minutes from the Hartville Market Place.