It was one of those crazy 98 degree days in this summer of 2025...and the A/C decided to stop…read moreworking. One call and they responded within the day. They got it functioning within a few minutes. Here's the crazy part...it stopped again the next day. So another call, another visit. They gave us gave us the real news. Quick repair or full replacement. Since it was not our building, we elected to service the current system. I will definitely keep them on speed dial for the winter months!

Rob (owner) came out himself to investigate a call I made on Monday that our steam boiler was not…read moreworking properly, he accessed we'd need a new one and said it was corrode. Let's face it, spending that $ for the stuff you cannot see is never fun but Rob gave a good fair price. His techs - Mark and Robert -were here all day and did not stop until job was done, checking to make sure it was working properly and explaining the system to us so it can function for years to come. They were cordial in working in masks in this trying time (and with us wearing them in our home as well to protect them). Removing the old furnace was a task in itself as it easily weighed OVER 500 lbs and had to be broken up in two pieces to get out of our basement! I had used DB prior to for our annual AC checks, but this is the first big time job and couldn't be happier. Great service all the way around.

A very dependable, reliable, honest company. Available…read morenights and weekends. Not sure where those previous bad reviews came from.

I'D like to thank Joel for his professionalism and thorough job working on our Split Unit. please…read morecall them for their service anytime.

When a motor burns out in your home's furnace during one of the worst winter cold fronts, it could…read morebe a stressful situation. This crew had me up and running the same day. What really impressed me was how patient the techs are with all my questions and how thoroughly they explain your heating and AC system. I called first thing in the morning and Seth showed up about an hour after my call. He diagnosed the problem and tracked down my motor from one of their multiple supply houses. After advising me that either he or another tech would be back before the end of the day to replace the motor, the handoff was to Anthony who arrived to my house much earlier than expected. There wasn't a better feeling than hearing Anthony call in advance and say, "I just finished a call early so figured I would come by and get your heat back" after sitting in a 50 degree house for a few hours. These guys have a professional attitude. They're personable, knowledgeable and take care of your home...they arrive with plastic booties and make sure the clean up meets your expectations. They double and triple check their work. The pricing was better than another company I used in the past. I also have to give credit to Maureen and Pat who initially fielded my calls and did their best to make sure to send someone out during what seemed to be a busy Monday morning for them. Finding a new contractor could be met with a lot of skepticism but this experience gave Duct Mate my trust.

Joe went above and beyond to help us when our air suddenly stopped working. Joe was super friendly…read moreand came to us quickly so we wouldn't be left in the excessive heat. He found the issue within minutes and it was fixed and ready to go within 20 minutes.

Atlantic mechanical came to service my outside air-conditioning unit. My house is 2000 ft.². I only…read morehave one unit. They ran a hose through the outside unit and they changed the filter. They charged me $559. I totally feel that was a rip off. They were there for maybe 30 minutes Maria from Parsippany.

A warning to all current and future customers: they have no emergency services off hours…read more We have used them for years for scheduled maintenance visits, however, when we needed them most on a Saturday at 4:30pm in January, when our heater broke, I was astounded to call and get an answering service and NO emergency line. I left a message in hopes they would hear my urgency and call, but it was at 9am the next day. Needless to say, we are switching to a company that can provide service when we need it.

Your technician JON was at our residence and did an excellent job at repairing our faucet, pipe,…read morewater line, etc. Second time we have used your company for service, would not hesitate to call again, hopefully Jon would be our technician again

This will be the last time I use Total comfort for any…read moreservice. Over a year ago we had our water tank burst in the middle of the night and at a recommendation of a friend we called Total Comfort. They were able to replace the best day. But, as a result I was duped into entering their preventative maintenance plan. This of course includes a yearly AC maintenance visit. It seems every time they come they find umpteen things wrong with the units and the cost for repairs are unsurprisingly astronomical. I went through this twice already with them. I immediately called a competitor following both visits and had them give a second opinion. Sure enough, I didn't need to do a vast majority of their "recommended" repairs. Never again with this company.

In the midst of the heat wave, my AC unit was not working, and our house was at 79° for two days. I…read moremessaged Eco Airflow on Yelp and they responded within about 20 minutes that they could have someone over to take a look the following day. They came and were professional, replaced the capacitor, cleaned my unit, and now we have working AC again highly recommended to anybody.

Adam and the Team from Eco Airflow were punctual, courteous, knowledgeable & efficient. I…read moredefinitely recommend Eco Airflow for any HVAC work you are looking to have done.

Fantastic experience! My AC unit went out the night before July 4th and Robert was at my house in…read moreless than an hour. I mean really... how many businesses do you know that answer their phone at 5 PM the night before a 3 day weekend and then come out? My unit was 32 years old and was done. Robert came out again on Monday, confirmed the night before, and replaced the unit. He is beyond professional, kept me informed along the install, and was very neat and respectful of my property. And, the price was very fair. My AC unit had a lot of mold and I was concerned about another family member's AC since they also have an old one. After he was finished at my house, Robert went to inspect it. Robert came highly recommended from close friends. Several have used him for their AC....everyone has nothing but good things to say! I had the best experience and could not have asked for a better one. For the record, I'm not being paid for my review....lol!

Robert , made the process easy took, he was very responsive, explained everything clearly . Hard…read moreworking and careful and precise . I fell very confident if you hire him you will be more than happy to. Did a great job . 6 yeah that's right I gave him 6 because he's that good

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA