Amazing staff they were so kind and empathetic. Julia the doctor in three ER was so kind and…read moreattentive she listened to all my concerns and had to deliver some bad news but her compassion and empathy was real and genuine. I had Tonya , Hayden and Christina as nurses all were amazing and attentive. Thank you for the outstanding care today

Use them at your own risk. They will let their doctors do whatever they want with no consequences…read more No matter how bad of care you get they will make excuses for their doctors. They will lie to you. anything they have to do to cover up very low quality care as long as they are getting money they do not care about you. This is a business. It's not a care facility. their business plan is as fast and cheap as you can do it and charge the maximum amount. Profit over the best possible care. they pay more people to get your money than they do. Doctors Riverside is a joke.

Pam and Stacey are awesome they take very good care of me every visit and treat me as if I am…read morefamily. I have been going here since a little girl.

We had a great visit! I got sick while out of town for Busch Gardens. Unfortunately, this place was…read moreout of network with my insurance. Luckily, the price for out of network urgent care was the same as in network so I paid $5 for the visit through Bright Health. The wait for the doctor/nurse practitioner wasn't too bad. I probably waited 15-20 minutes in the waiting room. The staff was sweet to us. Once I got my vitals checked, doctor/nurse practitioner came in less than 5 minutes to discuss my issues. The doctor/nurse practitioner gave me immediate medication and even asked what form of medication I wanted before giving them to me. (Pills or a shot) I went with the pills since I'm not too fond of needles. They gave me time after the pills to make sure the medication worked and gave me a call the next day to check on how I was doing. I truly felt like they went above and beyond for me. I would recommend this urgent care.

I had a workmen comp apt on March 25, 2025. I saw Dr Aldridge, he asked me 3 questions and told me…read morehe couldn't make a diagnosis until I get an MRI for my back. I said okay. Fast forward to Sept 9, 2025 my benefits have been canceled because of a IME report he sent on April 15, 2025, which he hasn't seen me since or reviewed my MRI that I had done in June. I explained this to the workmen comp agency, they don't want to hear anything that I have to say. I had to obtain a lawyer to get my benefits restored in as of right now, I have no income.

Picked this place due to high rating…read more Gave me last appointment of day for young daughter and you expect to be late going in. Staff should be used to running late too; it's a doctors office. They were not. Got into an exam room 45min after scheduled appointment time. First nurse wanted my pharmacy. I started looking up address and she quickly said just give me the road. Like I was impeding on her time after I was waiting an hour (45min plus being there 15min before appt.). What do you think would happen if I just said Route 17. You know my scripts aren't going to the one Walgreens I want. She's picking one of the other 3 on the road. Shortly thereafter got in for X-rays. That X-ray tech was pleasant and only bright spot of the visit. Finally saw Dr. Aldrich 1:15 after my scheduled appointment. He tried his best not to rush but I can tell he was over seeing patients that day. Was short. Hard to understand. He said to get MRI and if nothing is found otherwise we'll do therapy. Hate sports medicine doctors falling back to therapy if they can't figure out the problem in the first visit. Anyway, he never even asked if I had questions and was out the door while finishing his last sentence. Yes I did have questions. Got none answered. Told to wait in room. Was expecting him to come back so not a huge deal. Instead an older nurse with short gray curly hair came back instead. Barged in saying I need to tell her where to send MRI script. I am new to area and not used to the Drs office sending the script to a place as opposed to the patient getting a script in hand. She just glared and gave me eyes as I scrambled to see if I could find a place associated with my PCP, took my insurance, was close to my home, and not a hospital where sick people are - perhaps an imaging center. She was impatient and didn't explain anything. To the point my young child said something to me after. I just gave a nearby hospital that she said was good and hoped for the best. It's Hampton Roads. It's not like the population doesn't turnover frequently. Then as we left the exam room, she turns to her co-workers and said angrily the guy took 10minutes to figure out where to go for a MRI. B, it was 5 and I didn't even get to pick. It's 5:30 at this point. Been there almost 2 hours. Saw staff for a total of 10 minutes tops and she's complaining I'm taking to long. All because she wanted to go home. Walked to checkout, lights off, staff lined up at door waiting for me to leave. Got no questions answered, no needed doctors note, no documentation of any kind that I was even there. Just got to sit there for 2 hours and be insulted. Cherry on top. After more than a week and not hearing anything we finally reached out to the hospital bc this office doesn't return calls. Find out the hospital doesn't do MRIs for children that young. So this doctor treats children but doesn't know that Sentera won't do MRIs for children of a certain age??? Decided to start over. Spent a month and several calls to get this doctors staff to provide the X-rays before I could go elsewhere so I don't get hit again by insurance. At the end of the day, I'm out copay, 2 hours time plus time on calls with office & hospital, a second trip to Williamsburg (gas and 45 more minutes) to finally get X-ray images and worst of all my child's treatment delayed 2 months. Plus the new doctor could see the issue in the X-ray that this first office did not. (Though used MRI to confirm) What an embarrassment.

Just finished 18 sessions to remediate rotator cuff injury. The care was excellent with each…read moresession organized to increase range of motion and strength. It's hard work, but they guided me thru the process to a better than expected outcome. The staff were attentive and challenging to achieve these results. They knew me by name and were timely with each appointment. Office scheduling and insurance handling was efficient and professional. Larry B.

I had a terrific experience with this physical therapy group. They are fun, organized and…read moreknowledgeable. I was always treated on time, and the staff knew me on a first name basis. The vibe in the treatment room was always upbeat and positive. I received clear instructions on the exercises I was asked to perform. I would go back there any time.

Very helpful and knowledgeable people there. Great team. Thank You. I am very glad to know they…read morenear me and always willingly to lend a compassionate hand.

Waited about an hour in the exam room. There were no other patients and I never saw a doctor. I…read moreended up leaving for Riverside Doctor's Hospital. Terrible service at First Med. They should rename it Worst Med. When I left the nurse was not surprised at all. Like she was used to seeing that from patients.

I made an appointment for next available appointment which was for the end of January on JULY…read more1st!!! Only to get a text today about my appointment being canceled and unable to reschedule "due to staffing changes". DO NOT RECOMMEND, don't waste months waiting for an appointment only to be canceled.

After the horror of the last week's Dr. Flores fixed the mess her colleagues created on Tuesday…read more She's very professional and did a good job as far as I can say. I'm a little sore, but thats okay and will heel. I just hope I can keep my tooth. Finger's crossed.

We had a wonderful experience with Dr. Primeaux and her team at McDonald Army Health Center. The…read morenurses got us in quickly and were professional, gentle, and compassionate throughout the visit. Dr. Primeaux took the time to perform a thorough examination, listened carefully to our concerns, and created a clear treatment plan. We appreciated the level of care and attention we received. We would highly recommend them to anyone looking for a primary care provider and hope their hard work gets recognized.

I have been to McDonald Army Health Center twice now, for getting my follow up COVID shot and now…read moreto take my husband for a procedure. From start to finish, the service member at the reception on the ground floor to the nurses that took cake of my husband, were all very nice! They were all courteous, very helpful, and some event cheerful! Military facilities don't exactly have a stellar reputation, so I wasn't expecting to much, but we were seen in a timely manner, the nurses was thorough and explained the process. It's a quiet clinic, and doesn't seem to get lots of traffic, but that's fine with me if it means great bedside manners and proper care. The only thing that I noticed that needs work is the snack bar. Due to the nature of the procedure, I was told, as the caretaker that I could not leave the building so I had to resort to getting something at the snack bar. We had to leave very early in the morning so I had no time for breakfast, so your girls was starving! They seemed to have broken equipment and because of this, had very limited options for hot food items. It was still clean and neatly kept. They could probably use a better coffee machine and maybe some more grab and go baked items. The man behind the counter was nice though. I guess better a snack bar than no snack bar though right? LOL Be safe and healthy, Friends!

Very friendly residents and staff. Everyone is so helpful. It's very happy place. The food in the…read moreDining Room is 5 Star! No request is too much for staff to accommodate. The Bistro staff are so kind and helpful. The food is delicious and always the right temperature. Thank you for your great hospitality.

My husband was in the skilled nursing part of Windsor Meade for rehab. The quality of care was…read moreterrible. He waited for 1 hour for someone to transfer him from a wheel chair to the bed. The entire time being in very bad pain. He was told we don't have time for that now. Requested water and was told you don't need water right now. At 10:30 in the morning he still was not dressed and ready for the day. He was constantly berated for the clothing he wore. Whenever he rang the bell for assistance he would have to wait at least 20 minutes for someone to come in and help. Basic human dignity was thrown aside, he was told he didn't need a bed pan or a urinal. They didn't have time for that. Food was served cold or put where he couldn't reach it. They then complained that he wasn't eating. False information was put in his chart and I cannot get it removed. When anyone was asked a question no one could answer anything. The common response was I don't know. Upon discharge we were given a list of medical transport companies that were 50 - 60 miles away that would cost $500 + to transport. When we mentioned this to the social worker her response was those are the names we have. My daughter found an agency in James City County that transports no charge for James City County residents. She found this from New Jersey. Funny Windsor Meade knew nothing about this. Never gave me a list of items that we would need once he was home for example: table for the bed, gait belt etc. I was told repeatedly that he was to be admitted to a nursing home. My response was that was not going to happen. They told me he needed 24 - 7 nursing care and that he had no business going home. Did not approve of our decision to go home. Was given a list of nursing homes in the area that we could investigate once we realized that home was not the place to be. I must say that we have a wonderful team of home health people coming to our house and he is responding greatly to the care he is receiving. I would give Windsor Meade a rating of 0 if I could. It was given a 5 star rating by Medicare. I would hate to see what a 2 or 3 star facility was like.