Often have to wait for long past my appointment time. Very salesy and pushy to buy more despite me…read moretelling them I don't need services. I will get multiple calls back to back from them trying to sell me more services. Will book my appointments wrong (wrong time, wrong location, etc.) and I'll have to go in myself and try to fix it on the app. Haven't seen results for any of the services I've gotten so I don't plan on returning after my packages are done. Kaitlyn is incredibly rude and will call me the wrong name every time. The whole team seems unorganized and will walk into my room and call me by another patients name. They redeemed services on my account despite not getting treated for it. When I told them the nurses were going into other rooms and treating people in the middle of my treatment I was asked, "what's wrong with that?" Don't buy into the "specials" they have. It's not worth it to go to this location.

Would not recommend.Be aware before booking any package with them .they will make you pay extra on…read moretop of what you paid for package. I wish I had read reviews before booking with them.on top of that, they have very bad customer service no one has any idea in staff what they say when you call . The owner of company has time to thank for good reviews but does not have courtesy to call customers who have been waiting for the explanation from them for unnecessary charges they asking for . I Posted detailed bad experience with them and still waiting for them to call me back . I thought atleast after reading review they will call back,but as expected they still haven't called back . Never recommending LaserAway to anyone .Regretting my decision that I chose them .

I was looking for a new waxer in the area and came across this place's raving reviews and one name…read morestuck out the most to me. Maggie! So I booked my first appointment with Maggie and walked in to the appointment slightly nervous. I've had a bunch of Brazilian waxes over the last couple years but for some reason still was feeling nervous! The first impression of the place was a smallish hole in the wall place but it opened up to a much larger set of rooms with many waxers. The front desk girl greeted me and I was seen quickly by Maggie. Maggie is an absolute gem! Very very nice and welcoming lady who truly seems to enjoy her work. She chatted with me and got to know more about my life which made me feel a lot better about getting waxed again. It had been awhile. I let her know and she was patient with me through the whole process. Now be forewarned! Maggie's technique was different than the other esthetician I went to before. But her technique is was makes the hair stay away for even longer! So just trust that she knows what she's doing. She treats her clients like family and works really hard at this skill. So definitely go and check her out!

Dedicated professionals! Every technician is extremely kind and very thorough. They get every last…read morestray hair!! It is a beautiful office with soothing and uplifting decor, colors, and music. Everything is very clean and they cover an array of services!

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

I had a great consultation at Ultimate Image Plano for laser hair removal treatment. From the…read moremoment I made a phone call and set up an appointment to walking in, Holli(a pleasant personality) at the front desk was welcoming and made the process smooth and easy. Paige, who handled the consultation, patiently answered all my questions and concerns without rushing me, which made me feel confident in considering their services. The experience was professional and informative, and I'm strongly leaning toward choosing them for my treatment as well as my teenager! Yay!!!!!

I love laser away at the frisco locatoin and love seeing miriam!! she is so sweet and is great at…read moreher job!

First appointment of the day--thank you, Dani, for navigating the icy Texas roads to be there. Dani…read morewas welcoming, open to questions, and took the time to clearly explain what needed to be done and how she planned to approach my care. During the laser treatment, she never rushed and consistently checked in to make sure I was comfortable. Thank you would certainly recommend LaserAway.

I had Cool Sculpting done with Patricia Gravenites and the results have been nothing short of…read moreamazing. Let me first say I do not regret one penny I spent on the treatment. Finally getting rid of fat that for YEARS no matter what I did would not go away was SO worth it. It gave me back myself confidence and I finally feel good in my clothes. PLUS I saw real results in the first two weeks and at one month a big difference. Patricia is so dedicated to her patients results, she gave me 110% to make sure the results I was looking for were realized. After only one treatment too! Highly recommend working with Patricia, if you follow her lead on what treatment is needed and do the maintenance work at home you will see the fat melt away like nothing else. Cool Sculpting REALLY works, but not all Cool Sculpting Masters are the same. You need to ask for Patricia. And as a plus; she is such a sweet person.

11/7/25 visit: The front office staff at the Prosper location is horrible, specifically Nadine and…read moreSerena. My mother is an existing patient and has never had an issue with insurance coverage as she has both Medicare and TriCare as a military spouse. When McGuinnes's system was showing incorrect information of my mother's military benefits coverage, Nadine and Serena were unwilling to look into the issue. I even called TriCare immediately myself and they confirmed that my mother is active and the benefits had not changed. When I went back into the office to explain that, Nadine was unwilling to look into it and just said "well this is what I show in the system." I even offered to get TriCare back on the phone to speak to her but she didn't want to help at all, so we were unable to be seen. Not to mention, they wanted to charge a 20% coinsurance on Medicare which was not ok since my mother has secondary coverage through TriCare. Illegal. I then called McGuinnes billing department immediately and Cara was able to verify in less than a minute that my mother was active. I also spoke to Rachel, the front desk manager who was very kind and understanding, and she apologized which I appreciated. But I will be filing a formal complaint. My mother is a military veteran spouse and how she was treated was unacceptable. Nadine, you owe my mother an apology for embarrassing her and not willing to help so she can be seen for her appointment. My entire family goes to this practice, but we will be reconsidering after this ordeal.

I wish i could give no stars but thats not an option. In the beginning, the office seemed very…read moretimely and confident about their service but in the end that was not the case. Pricing is average its not cheap nor expensive. Customer service is good until you complain about their service. Going into complaining about injection that I got. I normally get my botox on my masseter every 6-7months so i know how it works and where the injector normally targets. I want to get into how the injector was performing my masseter botox. I dont remember her name but when we got into the procedure room her fingers had some kind of sticky residue but i just waited for her to wash her hands and she didnt. Still didnt say anything there. As we was marking my jaws for the injection it was normal routine but when she was about to do the injection she didnt ask me to bite down so i said, "Arn't you going to ask me to bite down to locate the muscle?" She said, " Yes, can you bite.". At this point, i was kind of skeptical but i just let it happen (completely my mistake to let it happen. I should have just gotten up and left) still at this point I am not aware that the injection is done on the wrong muscle. I came home and a 6 days later my husband told me my lip line is different when i smile. I said why would it be different i just got my jaw botox like i normally do. He said i smile only with one side (creepy). I looked at the mirror and like he said i was only able to move one side of my lip. Realized she probably did the injection on the wrong muscle. I immediately contacted the office and at first they (Natalie) said they would look into it (that was march 17) i sent a picture and told them what was going on. No response was given to me after the pictures were sent. I messaged them again 2 weeks later asking for an update and Nate messaged me back saying they are not responsible/liable and allergan also denied liability. That was his response and would need to get it reviewed with the injector and himself present in the same room. I said why would i want to get it reviewed by the same injector when that injector made the mistake from the start? No resolution at this point other than the clinic of course denying responsibility. I hope everyone does their research before going to any office especially to get anything injected on them. I personally would highly not recommend going to this office.

I see the owner responded. But, I even sent an email prior to me coming. No one wore a mask. And…read morethe nurse barely had hers on in the room. Owner also having posts removed from local groups about poor service. Highly shady service. Will never go back or recommend. Go to McGuiness nearby.

Katherine and the others that work in this office, have changed my quality of life. Katherine…read morelistens and really hears me, takes the time to figure out what's going on. I'm so thankful I found her and now, my husband and 3 other friends, also see and love her.

Fantastic experience, think I've found my med spa home here after exploring a few different places…read more The check in process, care from the providers, and convenience of the whole visit was so nice. Also, their Easter decorations were beautiful!!! Such a pretty office.

I had a great experience with Shayna who's my laser provider. She is professional, knowledgeable,…read moreand made me feel comfortable throughout the entire process.

Shayna is wonderful. She makes sure to cover all the areas so smoothly including Brazilian and…read moreother sensitive areas. Very hiegenic and clean settings and takes any special requests into consideration. Thank you for the great and wonderful service.

I'll be honest, I'm probably not the typical person to write a review for a dermatology office. As…read morea guy, going to the dermatologist wasn't exactly something I was excited about or used to doing. That said, I've been going to Rodgers Dermatology for a few years now and I've had a good experience. I recently had a few procedures done, and everything went smooth from start to finish. The staff was friendly, the providers explained what was going on, and they made the whole process easier than I expected. I felt comfortable during the visits, never felt rushed, and appreciated that they answered my questions without making it a big deal. Overall, I'm glad I went and would recommend them, especially to anyone who may be putting off going to a dermatologist.

I scheduled an appointment for my almost 17-year-old son through Zocdoc, a scheduling platform this…read morepractice has chosen to utilize. During those two weeks, not a single person from the office contacted me to explain that a parent or legal guardian must be physically present for a minor's initial visit. I intentionally scheduled this appointment before school started so my son would not have to miss class. Instead, he took time off work, drove to the office, checked in, and was then informed he would not be seen because I was not there in person. My son is nearly 17 years old and less than two years away from leaving for college. He is more than capable of attending a routine dermatology appointment on his own. If the practice requires a parent to be physically present despite a patient being mature enough to drive himself, hold a job, and manage his own appointment, that is certainly their prerogative--but it is also their responsibility to communicate that requirement before the appointment, not after the patient has already arrived. To be clear, I have absolutely no issue with that policy. I have every issue with a practice that fails to communicate it. When I spoke with the office manager, I expected a simple acknowledgment that the situation could have been prevented with a phone call, text, or email. Instead, I was told I should have known, that I should have called the office rather than using Zocdoc, and that there was essentially nothing to be done. If this office chooses to accept appointments through a third-party scheduling platform, then the responsibility to communicate office-specific requirements belongs to the office--not the patient. Suggesting otherwise is simply an attempt to shift responsibility for an entirely preventable mistake. I offered to FaceTime during the appointment or complete any required paperwork electronically so my son could still be seen. There was no willingness to accommodate, no effort to problem-solve, and no recognition that their lack of communication had now caused him to miss work unnecessarily and will require him to miss school for a rescheduled appointment. Policies are understandable. Poor communication is not. A complete lack of accountability is even less so.