The wife has been nagging me to shop around for a massage chair and we just happened to stumble upon this store in the Glades Plaza. The store was full of high tech massage chairs and therapeutic comfort beds. My wife and I were the only customers and the salesman Vinny explained the products for twenty minutes. My body literally sunk into the memory foam bed and almost fell asleep. My wife got comfy in one of the black massage chairs and did not want to get out. Basically, it provided a head to toe soothing massage. Im not a fan of massage chairs due to the tight side to side uncomfortable fit. The futuristic appearance of the chairs screamed Buy Me Now Im Cool, but that came with a $10,000 price tag. The sky high price does include the shipping, set up and a five year warranty. read more

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I plunged myself into one of the massage chairs and Vinny programmed it for a full body massage and it was an experience. The massage was great and they look space age and now realize why they are so dang expensive. They had a few cool mattresses that my husband loved and took a short nap. No sale today but learned a lot about the chairs and mattresses from Vinny. read more

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I spoke with Dina Rogers at Relax the Back, Boca Raton, FL today and she was extremely helpful in guiding me with regard to obtaining a part for a chair I previously purchased from them. Dina went out of her way to help me, and I just wanted her to know that I truly appreciate her help, kindness and support. It was greatly appreciated. Relax the Back is lucky to have her as a value-added employee. Thank you again, Dina. read more

You may question why I gave the store 5* until you read the whole review. I ordered the chair in October 2024. By January it still had not arrived, the company making it did not have the right color fabric (I was not called about delay). By February they were nice enough to give me the floor sample as a loaner (OK with me). Also, I had brought in a Doctor's note saying I needed the recliner for back issues, but I had not received the refund on the Florida tax. When I finally got the chair the people assembling it felt there was a defect in a part that would not be seen once put together. Pictures taken, forwarded to store. Silence for months over the defect and refund. Well, why give 5 stars? JUAN GALLO!!! HE'S GREAT. Seriously, if you want to get a chair there do yourself a favor and see him. In under an hour, with courtesy and professionalism, I got the refund and the question/problem solved. So Juan was able to solve all problems right now. Can't praise enough. And the chair made the wait worth it. read more

Got an amazing XChair from RTB in Boca and I couldn't be happier about my experience in-store. Ashley, the manager, was incredibly helpful and explained all my options to me when making my purchase. After the chair was delivered, she even called to make sure I got it and was enjoying it. I don't think this call was required, I think it was just good, genuine customer service. A chair, especially a high-end piece of ergonomic sitting furniture, is not a trivial purchase for me. This was a large, expensive, and thoughtful purchase on which I did my own research, and Ashley really helped not only in providing good customer care, but also in making sure that I did not feel any pressure to buy. Also the store is super cool and if we are ever in the market for a power recliner, this will by our first stop. 5/5 my back is so relaxed I don't even know what to do with my newfound flexibility. read more

Relax The Back - Ain't she a beaut? Bonus: relax the back recliner hand-me-down from my father in law. - Furniture Stores Near Me - Boca Raton, Florida

Juan went above and beyond for me. We love the RTB recliner we have in Boca, so we needed one in Cape Cod and even though the sale wasn't going through the Boca store, Juan made all the calls for me and got me the chair I wanted a couple hours away from our place. I couldn't be happier with the chair and with the service I got from Juan. read more

I am sorry we ever walked into this store. My wife bought me an expensive chair, thousands of dollars, and the cushions are worn out after 7 months. See pictures. Manufacturer agrees they are defective. Relax the Back will do nothing because I didn't return it within 30 days. The manufacturer is going to replace the pads with the same identical pads, so I assume they'll wear out again in another 7 months. And then where will be? The mechanism is squeaky too. I'm very sorry we bought this from Relax the Back. The only reason I've giving them 2 stars instead of one is because I also bought a pillow and that has been fine. I weigh 170 lbs. P.S. A serviceman came and replaced the pads with the same identical pads, so the fix is only temporary and the problem will recur. The chair squeaks very annoyingly. The man who replaced the pads lubricated it and within 24 hours it was squeaking again. In a chair 5 months old, for this we paid thousands of dollars? We still want a refund, you sold a defective product, and we think that is reasonable. The attached link will take you to a recording of seceral of the squeaks this chair makes. The users manual says nothing about lubricating it. Body panels have to be removed to lubricate it, according to the serviceman. https://www.dropbox.com/s/l1knmfah27mfepl/Relaxtheback%20-%2020201015-084906.mp3?dl=0 read more

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Juan is the best! I understand all the great reviews on him. I was having a problem with getting a product, and the moment he found out about it he called personally to make it right. Fantastic customer service on his part, and can't thank him enough! read more

Juan at "Relax the Back" in Boca is amazing! Even though it's a chain store, it has the warmth and personal touch of a family-run business. Today, Juan provided excellent advice for making my home office more ergonomic. I spend hours at my desk, and it can be uncomfortable at times, but the rocking footrest he recommended has already made a difference. read more

Was in need of a new home office chair to sit in for about 8 hours a day. Went here and was helped by Juan Gallo. Very nice and helpful. Did not try to oversell me and was honest in fitting me. Got an X-chair. Juan assembled it for me and helped me load it up in my car. Easy process. Timely delivery. Great experience. read more

I was there in the Boca Raton store and met Juan . I have arthritis in my neck and he was more than helpful and informative regarding what products would be useful in treating my problem. I made a small purchase off a neck massager and have been using it since I got it home. Perfect purchase. Thank you Juan for all your help. Definatly an asset to your company. See you for one of those massage chairs in the future. Brian Stein Boca Resident read more

we ordered a remote for our recliner twin. Itwas late arriving due to back order.Juan not only promptly delivered it to us .He also stayed and set it up with the bed. service at the boca gladf road store was excellent as always. read more

I can't thank Juan Gallo and his team at Relax The Back enough for the recent service on my purchase of two Tempur Pedic mattresses. This is a big investment of money and long term comfort. Like The Princess and the Pea fairy tale, I needed just the right mattress and was not comfortable with the first one I purchased. Also, their mattresses had to fit properly with my antique beds. Juan was always helpful and answered my calls immediately, providing excellent service and consideration for the mattresses and new electric frame. Carlos, in the Carol Gables branch, was also helpful when I visited, and I can offer the highest recommendation to Relax The Back in Boca Raton and particularly their manager, Juan. read more

While searching to replace my tempurdeic contour pillow, a friend suggested Relax The Back. I'm a driver for UPS, so I'm always experiencing some form of pain & discomfort. I went to their website & did my due diligence picking out several pillows I wanted to test. I should note I fall asleep on my back, but then through the night I end up on my side. Using "maps" I found the nearest one (2200 W Glades Boca Raton). I noticed the reviews speaking highly about Juan. Today I went in to test out these pillows & Juan was there. Not only was he very respectable, but pleasant & knowledgeable as well. I think I might've found the one... The Anatomic Pillow. Very comfortable. I'll follow up soon to certify it. I highly recommend this store solely based on Juan & his assistance. read more

Destroyed stairwell and hallway during delivery and didn't fix it. Cost me $2k to fix. Do not purchase from here.

The best store for an aching back. Love the massage chair!! Great service as well. A must go to! read more

Great customer service. District Manager Juan Gallo allowed me to switch to a better fitting pillow, really appreciated it. If your sleeping, sitting, etc., is not satisfactory visit Relax The Back, they can really help you. read more

We are very displeased with the stitching of the leather. A very expensive chair and poorly sewn. We have a lot of fine leather furniture and this doesn't qualify as fine furniture. I want to return it if possible snd see if they can do better construction.. the store manager, Ashley came to our house, viewed My concerns and allowed us to return the chair. Very good customer Service. read more

For Ashley Koffman We received our new beds two days ago. They are absolutely beautiful. The best part is that we had the best, most comfortable night's sleep in a very long time. I want to thank you for your advice and all you did to help. Always polite reception anytime I called Relax the Back. Natalie Pincus read more

Horrible service. High pressure sales tactic to buy a $250 pillow with no returns! After a week on the thing, I feel like I need a doctor to relieve the neck pain! read more

Ashley was so helpful and knowledgable in The Boca Raton store. I wanted 2 Zero gravity chairs and she offered to close the store and wipe everything down so I could be comfortable at this time. She answered all of my questions and made this process so easy. Looking forward to receiving my chairs in the next 2 weeks. Thanks Ashley! read more

Purchased a chair here about 6 months for several thousands of dollars and it broke a few months months ago already. Been waiting for warranty to fix the chair and all I get is excuses. The store keeps passing the buck and I'm about to contact my credit card company to dispute the charge. This was purchased for specific medical reasons and I would not recommend anybody purchasing there. At this point I want a complete refund or brand new chair. read more

I have had the Luma chair by Positive Posture for about a month and it has completely changed my life. I am 32 years old with Scoliosis and multiple herniated discs. I am one of those people that just cannot get comfortable. I don't sleep at night and for the last 10 plus years I just squirm on the couch while watching TV in my family room. My only half decent solution was to sit up in a straight back chair from my kitchen table. This was causing depression. I couldn't even watch a movie in my own house without being uncomfortable. I finally decided to do something about it and went to visit Relax The Back in Boca Raton. Ashley the store manager was incredibly helpful and not pushy at all. The Luma chair was by far my favorite. Not only is it extremely comfortable, but it has endless positions you can adjust it to. I also love this chair because of it's modern look and was able to blend into our family room unlike some of the goofy looking zero g recliners out there. Can't say enough good things about the Luma chair and my experience at Relax The Back. If you are having back issues this could be a great therapeutic solution for you. It's not cheap, but this is an investment worth making. read more

This place rocks and only because I made an appointment with the right person. I met Judy and she is beyond fantastic. She's very intuitive and a good listener. Made my first experience one of the best and because of her I have returned repeatedly. She knows what she's doing and I have referred a few friends. I've been to a variety of places due to my chronic back pain with little to no results but with Judy she knows exactly what to do and I always feel so much better after my sessions with her. I'm now a regular and so glad I've found her. I'm never disappointed. read more

Craig was great and very helpful in picking out a mattress. I thought this store would be more expensive because they aren't a gigantic chain but there prices were the same if not BETTER than your large chain city furnitures or Ashely home stores. Much more knowledgeable here than at other stores. Would definitely recommend this store! read more

My wife and I just purchased two Human Touch PC 600 zero gravity recliners from Relax the Back (#142), Boca Raton, FL store. We wanted to share with you our most pleasant and educational buying experience and the exceptional service provided by Patrick Spohr, Spinal Health Product Specialist, and Ashley Koffman, Store Manager. We found Patrick to be highly knowledgeable and enthusiastic about all the store's products and exceedingly well versed in the specifics of Human Touch recliners. Likewise, Ashley provided additional practical details about the recliners pointing out elements not readily apparent otherwise. The recommendations offered by both Patrick and Ashley regarding back pain relief provided by these zero gravity recliners, the chair framing, leather choices and memory foam padding were a welcome education that helped us make the decisions that best suited our needs. Having previously purchased a Tempur Pedic mattress from the Boca Raton Relax the Back store, we expected, and received, the same high quality service. In fact, it is not an exaggeration to say that the service and attentiveness provided by Patrick and Ashley far exceeded the norm, performance that the Relax the Back corporation should be aware and proud of. If these two individuals are an accurate example of others employed by your company, it more than explains the continuing success and longevity of the company. By the way, our chairs arrived within two days of placing the order, which is yet another plus for Relax the Back customer service. You should also be aware that both my wife and I thoroughly enjoy our two Human Touch PC 600 zero gravity recliners far beyond any other such chairs in our home. They really do make a major difference in our physical comfort and alleviation of back pain. read more