This was my first time shopping at a pawn shop, and I couldn't be more impressed! Jaime got me a…read moregreat new bike at a very fair price. He was extremely knowledgeable, friendly, and helpful. He explained their process of searching serial #s to make sure they're never selling stolen bikes. He never got pushy with me to make a sale, easily a 5 star experience.

I had brought my gold chain in hopes of making a quick buck instead I was low balled like crazy and…read morereceived my chain back in HORRIBLE CONDITION. They are not careful enough to handle clients item. My chain was badly damaged and broken, and when I returned to let them know they couldn't do anything about it besides clean it because of how dirty they left it. They broke my pendent and basically told me I agreed for them to test and they couldn't do much about it. The lady was professional and apologetic but I'm still very bummed out about the situation. Anyone coming in here to sell please be advised they will lowball you and they're careless when they test your gold. Never got it tested nowhere else besides here. Pictures are before an after.Chain 14k Pendant 10k total of 7.6g was offered $145

They try to low ball you for items that are worth way more. I'm very disappointed because they are…read moretaking advantage of folks.

Another great experience with this company. I bought a chain a few years ago and wanted an upgrade…read more Brought it in with proper documentation and there was no fuss--the value of the old chain went towards the new. Plus, wanted a Rolex. I checked online prices before I bought here and for my Rolex the price was comparable. Didn't feel taken advantage of. Got one on one service and got to ask plenty of questions.

I went to Pawns Chicago a few weeks ago and was really impressed. I chose this pawn shop because it…read morewas the only one on google and yelp with five stars and after my visit I understand why. When you walk inside you do not get the feel of being in a traditional pawn shop. It's very clean and well organized. Oliver and another gentleman whose name I can't remember assisted me during my visit. They were very kind and patience while explaining the process of how their store works. Although I was taken care of by these two gentlemen, I also met the rest of the staff in the building. They all came out to introduced themselves and say "hi". After my visit I received a call from the store manager thanking me for being a customer at their shop. I thought that was extremely kind of her to take time and contact me. I would definitely recommend this pawn shop and plan to do business again with them in the future.

All my jewelry was stolen and I found a lot of pieces at this pawn shop but I tried to buy it back…read moreand they were Charging me way more than they paid for the jewelry so I couldn't afford to get my jewelry back and some had such sentimental value more than it was worth.

I discovered this Jewelry & Loan store awhile back & have still been going back I have bought some…read morevery nice pieces of jewelry from them there always polite & there not pushy on making you buy anything you look at . Great customer service.

I love this place and I love the way people working here treat customers…read more Ask for Uncle Tony if you have any questions or need help and you will be offered the best possible support, thank you!!!

The owners are kool! They go over an beyond to contact you if you have a loan with them,,,they…read more don't go, oh well 2 months late,,sell it! ,obviously you have to contact them to let them know when you can make a payment or be a good customer 4 awhile,,,Now the prices ' eh well hey its a pawn shop,they're not in the business if losing money,and they have some pretty kool stuff, ,ITS kind of LIKE a Man cave with all the kool stuff they sell

I wanted to update my last review. A loved one had a dental implant done which replaced an old gold…read morecrown. I was asked to help sell the crown and I first tried the mail in service who I sold a bunch of old silver forks and stuff to, but the price they offered was nowhere close to the market rate for the gold. So I got it back and took it to A to Z, remembering they're a pawn shop not just a store. The service was friendly like always. I handed over the crown and wandered around while he weighed and tested it to determine purity. When they had an offer ready for me it was a lot better than the other place and closer to what I was expecting. We made the deal and I got paid in cash. My loved one was happy and so was I with the fair business conducted here. And like I mentioned in my older review, they have some cool merch in their store and the prices are fair.

Good folks fair people. catch a lick. safe fun clean friendly. neighborhood lovely…read more thanks again for excellent service

I went in the store today and joe was amazing I will recommend this pawnshop to look for good thingsread more

Personable and friendly service. An array of items to buy. They buy both gold and silver. Good…read morepeople. Pay them a visit.

I came in for the first time, the worker thought I was there the day before ( weird*). I brought in…read more2 Gold bars and a silver coin, the guy took so long while he was validating the Gold. He kept checking it over and over again, then when he finally gave me a number, he low balled me $200 less than my other offers and backed it up with a "I have to make money too" excuse. Horrible business, I wouldn't trust this place at all. The pawn shops I went to immediately after, check my items a lot faster and gave me a way better price

The reviews were accurate as far as the service. Broken down the process and answered my newbie…read morequestions without making me felt dumb. Thanks Gabe for educating me on my process and buying what I had.

I'm went to west town jewelry because a friend recommended…read more And yes the owner give me a good explanation and good price for my jewelry. I'm recommended 100/% .