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    Reliable Sewer & Drain Cleaning

    1.7 (14 reviews)
    Open Open 24 hours

    Services - Reliable Sewer & Drain Cleaning

    Plumbing inspection

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    3.0
    (92 reviews)
    Electricians
    5.0
    (2 reviews)
    Water Heater Installation/Repair
    Responds in about 10 mins
    Water Heater Installation/Repair
    Responds in about 10 mins
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    Richard C.

    I hired Reliable Sewer and Drain to install a new tankless hot water heater in my attic and to remove the 2 existing HW heaters from 2 separate closets. In the process of doing this, they damaged three areas of my ceiling as you can see in the pictures below when moving the hot water line part of the line was not fully drained so they caused a leak in one of my small hallways. They also either stepped through the beams or knocked it with a 2 x 4 perhaps in the attic area next to the hot water heater that they were installing. This caused the two cracks thar you see in the pictures below: one in my master bedroom and one in the hall bathroom. I am immediately noticed the water leak and I cleaned that up and let them know. It wasn't until a little later when it dried that I noticed the staining in the ceiling. I reported these issues to reliable sewer and draining and they came out to attempt to paint the ceiling. However, they did not do it correctly and the result is the picture shown below, where there is now a white halo around the staining from where they tried to paint the patch. For the other items, they asked me to get a handyman to repair it because they didn't want to pay a lot of money for a painter. However, my concern is that simply patching the small area will allow you to still see it since even though it's white paint, it will not match exactly; these are high visible areas. I asked them for their insurance information so that I could file a claim in lieu of them paying out-of-pocket. After they provided me the information I filed a claim, but it took months before I could get any results from the insurance company. They ended up denying the claim stating that the contractor has denied responsibility! I quickly followed up with reliable sewer, but I have not heard back from them. My thought was that they were perhaps going to try to settle outside of insurance because of their deductible. Since I have not heard from them yet and it's been almost 3 months since the damage occurred, I'm going to have to take them to court to settle the damages. Very frustrating over something that they could have simply taken care of.

    Damage left.no city permit. Never resolved! Deposit taken never started! Auger did repair and no damage $4k less. Reliable won't refund

    Unbelievable that this company didn't get a city permit, didn't install pipe's correctly, didn't have a company to repair the damage to my stucco, installed a dryer in my garage under circuit breaker boxes with no vent .. and

    Uninsulated

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    Dallas Plumbing & Air Conditioning

    Dallas Plumbing & Air Conditioning

    2.1
    (93 reviews)

    Believe the 1-star reviews--we learned the hard way. During the January 2026 freeze-storm, we had…read morean emergency underground leak. Dallas Plumbing used the impending storm as leverage to quote an "outrageous" $6,200 for a 4-foot long, 2-foot deep excavation. When I balked, the technician, Travis, tried to upsell an $11,000 full-pipe replacement we didn't need. Under duress, we settled for a "reduced" $3,500 repair (still outrageous! but there was no time to shop around). The experience only got worse: Lack of Transparency: Travis had me sign a digital pad but withheld the written scope of work until after the job was done and a $1,000 deposit was paid. Property Damage: Their excavation caused a second leak in a nearby pipe that was attached to the sprinkler's old backflow valve. The "Backflow" valve: When I asked them to fix the new leak damage they caused due to the excavation work, their supervisor warned he might "accidentally" break my old backflow valve--and quoted $2,500 to replace it. I sent him away and hired my own specialist, who fixed their mistake and replaced the leak and backflow valve for just $675 (including the inspection). Dallas Plumbing attempted to price-gouge me for nearly 4x the market rate. Management has ignored my letters requesting reimbursement for the secondary $675 repairs that I was forced into. They prioritize one-time profits over customer safety and ethics. Avoid at all costs.

    They claim they give free estimates on internet. So I set appointment for estimate for smaller…read moreplumbing job. On day of appointment, they phoned 30 minutes late, and said they couldn't make the appointment. But they could quote me over the phone, without seeing anything. They quoted twice amount of competitors. I wouldn't trust anything they say now, credibility is damaged. If you can't trust them for the smaller job, why would you trust them with bigger job?

    Reliable Sewer & Drain Cleaning - plumbing - Updated July 2026

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