Expensive Replaced a small part on our heater unit. Cost between $6.45 -$16.75 Somehow I was charged over $400. That's not ok Especially an extra charge that wasn't very clear I wasn't sure if I would be charged extra fees and unnecessary charges if I join their a yearly service contract. read more

[[HIGHLIGHT]]Pushy sales people trying to tell us things need to be replaced that there was nothing wrong with.[[ENDHIGHLIGHT]] They couldnt even clean my sewer line. Then quoted $35,000 repair bill! Saying our sewer line was collapsed. Had another plumber come out the next day and he cleaned the sewer line and scoped it. Not trouble found. Nothing wrong with any of my plumbing. I would never refer anyone to this company. read more

On the "Gold" membership program and had a routine maintenance checkup. After inspection the guy had about 9 things wrong and said all together between $8-10k. Mid you my unit was still working. He got it down to just the coil in the end stating $4500. [[HIGHLIGHT]]Was upset when I said no, and then I was gonna ask for a second opinion. Needless to say I'm no longer a gold member.[[ENDHIGHLIGHT]] read more

My experience with A-Star Heating & Air completely changed my view of the company. I was a Gold Star member and trusted A-Star to perform preventive maintenance on my HVAC system. Months later, I was charged $410 for refrigerant and a leaking Schrader valve that I believe should have been identified during an earlier maintenance visit. [[HIGHLIGHT]]When I questioned the diagnosis and requested documentation, I received explanations that did not satisfactorily address my concerns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What troubled me most was not the service charge itself--it was how the company handled the dispute.[[ENDHIGHLIGHT]] After I raised concerns and discussed filing complaints with consumer and regulatory agencies, General Manager Alan Dean offered to refund the full $410, but only if I agreed not to post negative reviews, not to pursue complaints with the BBB, not to pursue complaints with TDLR, and not to share negative information publicly. I declined because I was unwilling to give up my rights as a consumer in exchange for a refund. The refund was never issued. Whether you agree with my technical concerns or not, I believe a company's character is revealed by how it responds when a customer questions its work. [[HIGHLIGHT]]In my case, I experienced defensiveness, a refusal to accept any responsibility, and an attempt to tie a refund to my silence.[[ENDHIGHLIGHT]] I can no longer recommend A-Star Heating & Air. If you are considering doing business with this company, I encourage you to ask detailed questions, request documentation, keep thorough records, and carefully evaluate whether their customer service standards align with your expectations. Trust takes years to build and only one experience to lose. read more

We have a rental house with a wall of sockets not working. On the same day Jose Ramos and Kenneth Guthrie came to the house. Diagnosed the problem, and it was fixed in under 2 hours. They were also 100% transparent about the old wiring, ideal repair, and options for saving money. Integrity and honesty is not common in the electrical business. I highly recommend this company and these two electricians. Most company tell you "must replace" that and that and insist it's the law that you spend $10,000 today. These guys solved my problem and gave me a roadmap for safety and upgrading a 60 year old house as the budget allows. read more

Astar Air Conditioning, Plumbing & Electric - Electric Panel in working order with one blown fuse they fixed quickly. - Heating & Air Conditioning/HVAC Near Me - Dallas, Texas

Juan G is the absolute best installer I have ever worked with.... Replace my entire unit inside and out.In just hours to perfection, it would be crazy to use anyone else. read more

[[HIGHLIGHT]]I want to thank Edgar and his team for a fabulous job today.[[ENDHIGHLIGHT]] We couldn't be more pleased with their professionalism and attention to detail with the installation of our new unit. This is probably the most thorough experience that I've personally witnessed with an installation of a major unit having been a multiple home owner over the past 30 years. [[HIGHLIGHT]]Thank you again![[ENDHIGHLIGHT]] read more

I heard their ad so I kissed them to come for a quote I needed a new AC system for my small one bedroom 750 ft² condo The gentleman that came looked me straight in the face and said 18,000 I was floored unbelievable unbelievably overpriced false advertising and [[HIGHLIGHT]]on top of that they had to reschedule the consultation three times[[ENDHIGHLIGHT]] stay away there are much better AC companies in the Dallas-Fort Worth area read more

Zach did a great job with my electrical needs he was polite courteous and did a great job

Sean was amazing! Very knowledgeable and so patient! Funny too! Would definitely recommend!

Review for Astar Air Conditioning, Plumbing, and Electrical - Forest Ln, Dallas, TX 75243 HORRIBLE EXPERIENCE - SCAMMERS WHO DON'T FIX ANYTHING! I had the absolute worst experience with Astar Air Conditioning, Plumbing, and Electrical. They came out to "fix" my air conditioning unit, but instead of doing an actual repair, they rigged up the system just enough to get it to cool down overnight. By late the next morning, the temperature in my house started rising again, clearly indicating that they did NOT fix the issue at all. When the technician, Carlos R., arrived, I could tell he was inexperienced, despite his claims of "30 years" in the business. He spent more time talking about how long he had been doing this job and badmouthing his co-workers, saying they didn't know what they were doing. At that moment, I knew he was a liar and a fraud. And sure enough, the so-called "fix" didn't even last a day. When I reported this problem to them within 24 hours, they had the audacity to demand a $200 after-hours fee to come out and look at the SAME ISSUE THEY SUPPOSEDLY FIXED YESTERDAY! This is beyond unacceptable. It's clear to me that they scammed us out of our money with a temporary fix that didn't address the root of the problem. [[HIGHLIGHT]]This situation is especially alarming because I have small children and family members with health problems who cannot tolerate high temperatures. Despite being fully aware of this, Astar showed no respect or consideration for our situation.[[ENDHIGHLIGHT]] They advertise a "100% guaranteed service" on their website, but this is nothing more than a lie. Their actions are inconsiderate, evil, and clearly those of scammers. [[HIGHLIGHT]]I am furious at the blatant disregard for customer service and basic decency. Astar's business practices are nothing short of predatory, taking advantage of customers in need.[[ENDHIGHLIGHT]] They are quick to take your money but fail to provide the service they promise. I strongly advise anyone considering their services to STAY AWAY! You're better off finding a reputable company that cares about doing the job right the first time. This experience has left me feeling cheated and incredibly frustrated. This no-good company is not one I would ever recommend. I regret ever calling Astar, and I want to warn others not to fall into the same trap. This company is a total scam, and I wouldn't trust them to fix a leaky faucet, let alone an air conditioning unit. read more

We used Nations Home Warranty and they dispatched A-Star twice. The first occasion was for commode issues. They replaced one commode, fixed the flange on the other, and cleaned out the tree roots from the outside sewer pipe that were causing backups. On the second occasion, they repaired two sinks/faucets that were leaking, and did a quick fix on the pressure relief valve on the water heater. Very prompt and courteous service and they got each job done quick. Can't comment on their pricing since we only had to pay the warranty deductible, but we were VERY pleased with their service, timeliness and professionalism. read more

I would like to thank Cooper & Luis, of Astar Air Conditioning, Plumbing, Electrical, for the fantastic job they did on the water leak repairs from the toilet. They were both very professional and courteous and got the job done. I would also like to thank the ladies who answered the phones and scheduled the appointments, they were more than courteous, they were also very helpful and concerned regarding my problem. They took my issue seriously and scheduled repair service as soon as possible. THANK YOU ASTAR, I'm so glad I picked you!! ********** 10 stars read more

2 stars, not do to the technician but my interaction with Marissa and whoever else is in scheduling. I contacted A star on Saturday afternoon due to my air conditioning going out and was advised someone would be in contact with me. I got a text from Marissa at 11:35pm regarding my request for service. Unprofessional to text that late but I did request emergency service so probably not unusual to text late but it was over 8 hours after I initially contacted them. I texted back the next morning (Sunday) and was advised it would be a service fee of $200 for after hours. I texted back at 9am and texted back and forth with Marissa regarding the issue and never received any confirmation I was on schedule or if a tech was coming that day. I texted her again at 11:30 am (an hour after my previous text I sent) to see if she was sending anyone out that day. I was informed I was on the schedule and she will call 30-45 minutes before the tech's arrival. I asked for a time frame as I had appointments and errands to run. My minor child would be at home with her friend (15 and 16) so I didn't want someone showing up without an adult home. She advised there was no way to give me a time frame. I asked her to just put me on the schedule for Monday due to having no idea when they would be coming. She informed me the next available appoint would me 8/22. At this point I had heard back from my landlord who was out of the country and he advised me to make sure I had canceled everything and he would handle it. Right after I get off the phone with my landlord, my minor daughter calls me and tells me the technician is at the house. I talked to the tech and he advised he was never informed of my cancelation. I had a call and text from Marissa advising a tech was on the way...AFTER I got off the phone with him and he had already left my home. So You can understand my frustration with her customer service as I had informed her a time frame was important, she denied one, maybe that is company policy. I let her know I have minor kids and he can't just come so I do need to know, she had confirmed she would call 30-45 minutes BEFORE his arrival, she didn't alert until AFTER he left and was in the home with my minor child. I advised her of the situation and that was NOT ok, and also advised her my landlord would be handling the scheduling. My landlord is still out of the country and he has been attempting to contact and communicate with the scheduling all day today and barely getting any response and getting the run around. Take it, it is 91 degrees in my house currently and at night it is 89. I understand if their techs are busy but not to get responses for HOURS, getting the run mourned, still scheduling a tech AFTER I cancelled and then not giving me the notice he was on the way until AFTER he left is horrible service. read more

Was supposed to get a Trane system but back during Covid 2020, AStar put in a mismatched Goodman unit unbeknownst to me. Started having problems & just realized system wasn't all Trane. Did not want AStar doing any more work for me so they only gave me their cost for the outside unit. Bad business from a company that professes 100% customer satisfaction. Greedy shady business! Do better Edgar!! read more

I never write reviews, but feel compelled to warn others. I called A Star to fix two bathroom sinks that were stopping up in our Uptown Condo. When the tech arrived to quote the work, I asked him to also look at my water heater. He did, and mentioned that it was way beyond it's serviceable life (at 20 years old), and soon I would simply wake up to a cold shower. We were heading out to vacation the next day, so I asked the tech to replace the unit when they come back to fix the sinks. He quoted $5K for everything...which I thought was very expensive...but we were hurrying and packing up for vacation, so "fine"...get it done. We came back a week later (late at night) to fixed sinks, a brand new 80 gallon water heater...and cold showers! I called A Star the next day (a Saturday). The dispatcher said she could have a tech out today for $100..."fine" just come. The tech showed up at 6pm, stayed until 9pm...and told me on his way out "give it 45 mins, to heat up, it will be fine." I gave it an hour or so, and took a cold shower. I again called A Star the next day...they can't get anyone out...called again "I need to speak to a manager"...the manager called me and said he would come out as soon as he can...the next day (when he did arrive) he told me that they had installed the "wrong water heater" (they had installed a commercial water heater that was not compliant to the voltage in our condo, we needed a residential water heater instead). Okay "fine" please fix. Several cold shower days later, A Star arrived. They removed the 80 gallon commercial water heater (which retails for $2,800), and replaced it with a 50 gallon residential heater (which retails for $800). The good news is, we now have hot water...the bad news is...even after calling to ask for a $2,000 credit (in which I was told they would get back to me)...they have just went uncaringly silent. Conclusion...if you use A Star...beware of what they are selling you. Feels scammish. read more

Jason did a great job on our backed up tub. He was quick, efficient and conscientious. He was careful and clean. [[HIGHLIGHT]]I appreciate the great attitude.[[ENDHIGHLIGHT]] read more

My AC went out on Wednesday night and today (Friday) Winston came and got it back up and running! There is a part that was ordered but fingers crossed my AC lasts through the weekend! Winston was very professional, knowledgeable, and provided suggestions along the way. Would recommend Winston again - he was great! read more

I work in Sales, so I deeply value excellent customer service. Justin was incredibly professional and made me feel like more than just a dollar sign. I understood there were things that needed to be addressed, but instead of using scare tactics, Justin took a consultative approach that made the entire experience great. Justin is truly an asset to the company. I've already told my neighbor about my experience, and he said he would be reaching out to them as well. Thank you! read more

A-Star is the absolute worst. They installed an HVAC system that's too small for my home and then ghosted me when I inquired about it. My home's still within warranty (under 1 year old) and yet, they refuse to address this service request. For over 6 months, I've been trying to get a hold of Tim O'Keefe, Andy Crawford, and Chris (warranty manager) to ask a simple question: can you provide the Manual J and R-Value for my home so I can determine if the HVAC is the proper size? No one will return my calls. No one will respond to my emails. No one will patch me through to management when I call. All I'm trying to figure out is why my home doesn't meet my heating and cooling demands. My neighbors, with similar layouts, have units nearly twice the size of mine. Meanwhile, my single story, 2810sqft home has a 3 ton inadequate setup. In the winter, our home is chilly and in some rooms, it doesn't feel like the heater makes it there at all. My home office has it the worst and it's to the point where I'm wearing 3 pairs a socks, a scarf, and a big winter coat indoors while sitting in front of a space heater. During the spring and summer, we had so many issues that we had 3 service calls in under 2 months. First, we learned that whoever installed the unit never activated the second stage so our HVAC was working overtime for no reason. Then, we noticed the secondary drain line in our home's eaves was dripping constantly and our AC ran all day. We had problem after problem and each time an A Star tech came out, he said nothing's wrong with our AC and they can't explain why the unit in the attic is dripping with condensation, why the AC doesn't cool our home, why the outdoor condenser runs incredibly loudly, and why the secondary drain is dripping water. I'm not an HVAC guru, but if everything's set up as it should be and I'm experiencing issues, then there's obviously a problem and maybe it's the size of the unit. I don't know if it's incompetence or simply not wanting to invest time and energy into solving problems, but the people at A Star don't seem to know what they're doing. Whatever the case, it's unfortunate that they treat their customers this way and it's even more unfortunate that they won't do right by their customers. Being ignored and pushed to the side is no way to earn someone's business. read more

I have used Astar a few times before with an electrician named Scotty. He was excellent. [[HIGHLIGHT]]I called Saturday to reserve Scotty for this week but was told Hyde's not work there anymore.[[ENDHIGHLIGHT]] I should have hung up but I went ahead and booked with an unknown. [[HIGHLIGHT]]She asked my preference for time and I said morning. She replied 8-12.[[ENDHIGHLIGHT]] I admit in our four years in Texas, we are still getting use to the business schedule here. In a lot of states, the business has to give you a three or four hour window. No negotiating. [[HIGHLIGHT]]So Monday rolls around and 12 comes and no electrician. What is more disappointing is no phone call. If you are going to be late or can't make it, call or text.[[ENDHIGHLIGHT]] Do I call and am told that an emergency happened and I was pushed back. [[HIGHLIGHT]]An hour later, a man identified as a manager called me and sat he listened to my phone call Saturday. All that was agreed upon was a preference, not a promise to arrive by 12.[[ENDHIGHLIGHT]] That was all I needed to know about this business and their customer service. Time to find a new electrician read more

After the first repair on the new AC unit they installed one year back, it breaks down several times in June and September. In the recent month, the Unit completely stopped working. It costs me over $800 as a labor cost to replace the "zone" board. It is totally a rip-off! read more

I had a leak under my home. It took a while to get someone out to find it because of all the winter storm damage, so that was to be expected. The guys who came out found the leak, explained things well, were friendly and professional, so I went ahead and scheduled the recommended repair, scheduled to begin on a Monday. On Monday, the excavators did not show up, because Thomas, the person who I scheduled the service with, failed to schedule them. The plumber showed up, painted an X on the ground, and left. The excavators came on Tuesday and dug and left. No one updated me on anything, so I called mid-afternoon and was told they needed to schedule the plumbers to do the actual repair, and that my water would need to remain off until then. They got them scheduled for next morning. AT NO POINT was I told this work might involve my water being turned off for over 24 hours. On Wednesday, after they finished the actual repair, I asked when the excavators would come out to backfill and was told probably the next day. Late in the day, I called the office again and was told they needed to schedule the City Inspector first ... which of course they hadn't done. They called back late Wednesday and said the inspector would be out sometime between 8:30 and 4:30 on Thursday. On Thursday morning, I was told the inspector just needed pictures of the work, so someone would be coming by to take pictures. When he came by, I expressed by disappointment in how long this process was taking and my frustration with the lack of communication. It is now Friday morning. I just called the office again, because no one has reached out to me. The backfill is scheduled for Monday morning. 1. The work should have started on Monday. 2. I should have been informed I might be without water for 24+ hours. 3. They should know what the process is in advance, and schedule the next steps WITHOUT ME HAVING TO CALL AND ASK each step of the way. 4. They should have spoken with the City Inspector's office in advance of the work, and taken the pictures the day of the repairs, so we could have been green lighted to schedule the backfill. 5. By the time I have called this many times and expressed my frustration with how this job is being handled, they should have expedited the backfill, or at least called me to update, instead of me having to continue to call them. It's a real shame, because the plumbers themselves seem knowledgeable, friendly and professional. But I will never use this company again. read more

Use another company! We bought a new home in March of 2019, brand new build. A-star installed the AC units. We signed up for the yearly maintenance, after we had our downstairs unit (the larger one) stop working the first month we were in the house. We religiously continued our maintenance 2 times a year. Throughout the past 4 1/2 years we had to replace a coil, had 2 different leaks, were told to buy a dehumidifier, as our humidity was staying around 75%. We have had very high electric bills, much higher than our neighbors with bigger homes and more people in their homes. Turns out, when they installed our units they hooked up the small one to the largest area ( the downstairs), and the larger one to the smallest area ( the upstairs). After discovering this in April of this year, A star came out and, we were told it was repaired. In July our unit stopped working again! The unit was unable to keep up with cooling our downstairs. They never repaired it in April, they simply changed the plate covers to make it appear as they were re-wired correctly. After having a $700 electric bill, we called another company, whom said it was in fact still backwards. Yes, as of today Astar has corrected the issue. I have been trying to get a hold of their new build manager, their installation manager, their operations manager- someone to find out what they plan to do about the 4 1/2 years of wear and tear on our units, due to them being installed incorrectly. When they continue to have leaks, are we responsible? They should be making this right, they should be reimbursing us for the dehumidifier they claimed we needed, when in fact we didn't! They should be reimbursing us for the high electric bills, or part of them, as having a unit too small for an area, will cause it to run non-stop and cause drastic wear and tear. Having a unit too big for an area will cause it to short cycle, and not be able to dehumidify correctly, and will also cause unnecessary wear and tear. Where is someone to talk to us about this? They are hiding behind assistants and avoiding us. They clearly want a lawsuit. Take my experience, run! Do not use this company! Whatever you do! Remember, we went 4 months with an issue they claimed to have resolved. We have spent countless hours out of work for them to come "repair" our units over the years. We have been lied to and taken advantage of. We have 4 1/2 years of double the electricity bills. I am the first person to say, we are all human and humans make mistakes, we all do, myself included. It's how you fix your mistake and make things right that matters and A-star avoids you. read more

Bad business! They installed the A/C system in our newly built Grand Home but could never balance the air right. One is too hot and one is too cold. I called them out several times but could never fix the problem. I wanted to report them to Bad business bureau. read more

We had a leak at our faucet outside that was coming into the house. AStar got us on the books right away, and showed up exactly when they said they would. The plumber was wearing a mask, which I liked, and explained everything to me, as well as the cost. He was professional and very quick. I highly recommend them!!! They have excellent customer service and I couldn't be happier with the work that they do. read more

Went through our home warranty (Nations) and they called quickly and serviced us within 2 hours regarding our disposal. The plumber Luis was polite, dressed in a nice company logo embroidered polo, a professionally wrapped newish/clean van and wore new disposable gloves and a mask during this COVID 19 pandemic. He spent 30-45 minutes and cleaned up behind himself. Highly professional and they seem to be an outstanding company. I'm glad we have Nations Home Warranty and that they work with A-Star... read more

A-star installed a new valve and some fixtures (tub & shower) in a bathroom in my North Dallas home. The shower pipe coming out of the wall was never solidly affixed to the structure behind the wall and can be moved back and forth (right to left) as it comes out of the wall. read more

The company appears to be nice and staff is friendly however the low stars is due to the sales team. We purchased an a/c unit and they did a good job. However the sales staff attemps to intimidate customers to "upsell" by claiming to void the warranty if you don't sign up for their maintenance or their duct cleaning services. Speaking as a HR professional; I hope ownership doesn't promote this behavior from staff. read more

I called to schedule a leak detection. I was told by an unfriendly woman that "It will be a $150 after hours charge and then the plumber will tell you the cost of repairs." I asked what the leak detection cost would be which for virtually every other company is a separate charge and then the repair is quoted. She said I would have to pay the $150 to find out the detection cost. What a crock. No wonder they only get 3 stars in their reviews. read more

Needed emergency services on the weekend. Great response time and really appreciated that we were sent a photo of the professional who arrived on time AND adhered to COVID precautions. Tyrone was excellent! This is our second time using A-Star and will use them again. read more

These folks wanted $3,500 for an estimated 4 hours of labor (to install a tiny $650 room air conditioning unit I purchased separately). That's $875 per hour for labor. And I have to supply any equipment or parts needed. Later, they proposed to lower their price to $750 per hour. LOL. I must've called The Comedy Store by accident. read more

I called A-Star because we were in need of a new HVAC system. The old system had been in the house since 2002 and needed to be replaced. Last winter the the old furnace started sounding like it was trying to escape the attic, and the AC unit was too small to cool the whole house. So after talking to my neighbors next door who had their whole system installed during the summer by A-Star and recommended them. I called them and Salazar came over the next day, he looked at what we had and quoted us a price that we couldn't refuse. He told me nobody was going to beat their quote and he was right! The crew was at our house the next day - on time and ready to start working! They installed a new Trane furnace and AC unit, a new thermostat (the old one was from 1982, so yes, it's so nice to have that), and replaced the ducts also from 1982. Shout out to Victor and Miquel!! After working with this company I can truthfully say they did an excellent job at a great price and I'm very HAPPY with the results. Highly recommended!!! read more

Jose Vasquez just visited our home. He was neat in appearance, professional & very knowledgable in all areas. He is truly an asset to this company. I will recommend him to all our family & friends. read more

This use to be Wilson's Heating and Air Conditioning, but clearly it's been sold, minus the customer service. I had been a loyal Wilson's customer for over 12 years. I called for my annual service...OMG! When I was presented the bill, the price more than doubled and when I tried to cancel the contract, in 30 days, I was told I can cancel the contract, but they were keeping the balance, over $125.00. I never saw a contract, never signed a contract and was never informed there were no refunds. STAY FAR FAR AWAY from this company. They didn't care I was a long time customer and was basically told to F off. read more

We've been using A-Star for several years now. First to fix our AC units and then twice a year to service them. They are prompt, professional, personable, and we've had nothing but excellent customer service from every single person at A Star! Highly recommend. read more

Very pleased with the service, quick response, and action taken on our leaky A/C unit! I was referred A-Star from some other customers in the neighborhood that were just as pleased. A-Star showed up 2 1/2 hours after I called (I didn't expect anyone to be available til next day, so this was a nice surprise!) He identified the problem and worked quickly and efficiently to fix it. Price quote was highly competitive and they offered coupons which most other places did not. I will definitely be using them in the future as my 15 year old A/C unit wears and tears through the upcoming years. Thank you for your hard work! read more

On time and great at explaining the issues and giving options. We have a 10 yr old furnace that will need more work in the future I am sure, so I will not hesitate to call them again. Cesar was very helpful, was not pushy, but did offer some other suggestions for me to lower my utility bills and improve my system which I found very thoughtful. He did not mind me watching his work as I was trying to learn. Found a part and installed it to fix my system the same day! read more

Stay away from this company!! My unit went out a month and a half ago. We called Wilson Heat and Air for someone to come out. First off no one told us that Wilson was being bought out by a company called A Star Heat and Air Plumbing, so imagine my surprise when that van pulls up. Ok, no big deal. He checks over the unit and tells us we need a new one. Ok. It was installed. No problem. It is a Trane, runs great, quite and our power bill is lower! Great, right. Fast forward to Friday July 19. I'm come home and the house is 82!! What??? Why?? I call again I have to pay $150 for an after hours weekend call. Whatever just come out. My husband meets a nice guy and fines that our NEW unit has a leak. Not good for a NEW month and a half old unit. He says he would call me Monday morning to let me know if the part is in stock or has to be ordered. Monday morning....no call. They open at 7 am. I get a text that someone is on their way to my house. I thought yea they have the part, so I call him at 9:38 am. No part and has to be ordered from Florida!! 3 to 5 days no A/C, Jereme said they were trying to work on a temporary solution. I don't hear anything back from anyone the rest of the day. What do my husband and I do with my seven year old and two small dogs. Yep hotel. I call again on Monday at 5:41 pm. We are scheduled for a new part to be put in place Thursday July 25. Well that's nice to know, how come I'm the one calling them just to find this out. At this point I'm at my wits end, this is a brand NEW unit inside and out. I told the lady on the phone I want a refund of my $150 that I paid Friday evening. She said she would let the manager know and that I should call back on the 24th to make sure the part has arrive. I still have not heard from the manager or anyone else from this company. I have had to be the one to call them for a BRAND NEW defective unit. This companies communication is unacceptable, paying for high dollar service on a month old unit is unacceptable and I am now on day 5 with no A/C or temporary solution just to have A/C. I will never used this company again and I will tell everyone I know to NOT use them. Update: Part is still not in and I have still not hear anything from the manager at all. I contacted Trane and place a complaint with Trane against the company. I posted a Facebook post complaint. Still nothing and tomorrow will be day 6 without A/C. read more

In June, I had both AC units replaced by A-Star Heating and Air. I was told they would return to reinstall the overflow safety switch as the line was leaking. It's now almost 2 months later and they have not been back. I've called 4 times this week alone and no one will return my call. This is completely unacceptable. I upgraded my review to 3 stars. After I posted this review, they fixed the problem today and were very nice. read more