1. Reliable Towing

    1. Reliable Towing

    0

    Richmond, CA

    Reliable Towing

    5.0 (1 review)
    Open Open 24 hours

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    Services - Reliable Towing

    Drive-away vehicle shipping

    Open top vehicle shipping

    Flat tire repair

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    A&L Towing

    A&L Towing

    3.0
    (2 reviews)

    His calm demeanor and his expertise put my mind at ease. He arrived within 30 minutes as quoted!…read moreThanks again Jorge!

    I would not recommend A&L Towing based on my experience. What should have been a simple roadside…read moretire change turned into more than a three-hour ordeal and resulted in damage to my vehicle. I contacted my roadside assistance at 7:22 PM for help with a flat tire. A&L Towing arrived around 7:48 PM. The driver appeared to be very young and arrived wearing a black T-shirt, yellow shorts, and black slides. When I asked if he was planning to change my tire wearing slides, he told me he had been asleep and had just woken up because his father told him to come help me. After retrieving my spare tire and using my lug wrench, he struggled to remove the lug nuts. Instead of using the proper equipment, he repeatedly attempted to force different lug wrenches onto the wheel bolts by striking one wrench with another. I became concerned as I watched him move from wheel to wheel trying different methods. When I asked if he needed assistance, he declined. He then made a FaceTime call to his father, speaking in another language. After the call, he informed me that his father was going to cancel my roadside assistance request. He collected his tools, drove away, then returned just a couple of minutes later saying he needed to take a picture of my wheel so his father could cancel the service request. At that point, I contacted my roadside assistance provider to report that my tire was still flat and that A&L Towing had left without completing the job. Around 10:15 PM, more than two hours later, A&L Towing returned--this time with a young female driver, who advised she was the owner's daughter. She asked if I needed help changing my flat tire. I explained that her brother had already canceled my service request and that another towing company had already been dispatched. She then told me she was there to tow my vehicle, but I declined because I preferred to wait for the replacement service provider. When the second towing company arrived, the driver immediately examined my wheel and told me that my lug bolts had been freshly stripped. He asked whether anyone else had attempted to remove the tire before he arrived. After I explained what had happened, he confirmed that the damage was consistent with the previous driver's unsuccessful attempts to force the tools onto the lug bolts. He also believed the reason the first driver returned to photograph my wheel was to document its condition after the damage had already occurred. This entire experience demonstrated a lack of professionalism, inadequate training, poor communication, and unacceptable workmanship. I experienced an unnecessary delay of more than three hours, my roadside assistance request was canceled without my authorization, and my vehicle was damaged during an unsuccessful repair attempt. If A&L Towing is sending inexperienced drivers to perform roadside assistance, they should be properly trained, supervised, and equipped before being dispatched to customers. Roadside assistance customers deserve competent, professional service--not damaged vehicles and hours of unnecessary inconvenience. Unfortunately, based on my experience, I cannot recommend A&L Towing.

    Pitway

    Pitway

    5.0
    (4 reviews)

    This was one of the best experiences ever. I was shocked. I didn't know I could feel this way about…read moregetting my car towed. I have never hired a tow company independently, because I've always had AAA. But, when it was time to lay my beloved Saab to rest and take her to the junkyard, AAA would not do it. Time was of the essence, as the City of Oakland had left an orange sticker of death on my car, telling me to move the car in three days or else they would do it for me. I had only found out about the sticker the day before and so I had very little time to scramble and make arrangements. The junkyard would have been happy to tow it for me, but couldn't do so before the deadline. So, I googled around to see if I could find a tow truck company to do it. I called Pitway and someone picked up immediately. He gave me an incredibly reasonable quote, which, happily would be covered by what the junk yard told me they'd give me for the car. Then he told me he could have a tow truck driver to me in 45 minutes. The tow truck driver was there in 30 minutes! My car had a tricky problem making it really difficult to move. It had been hit by an uninsured motorist during a high speed chase by the California Highway Patrol (I kid you not!) and it had been left with damage to the front passenger side wheel. And it was parallel parked in a tight spot. Trying to get that car coaxed onto the flat bed of the tow truck without damaging any other car in the process was an epic battle. I was riveted watching him tug and turn, twist and pull, attach this hook and that cord. We'd share moments of rueful eye contact and every now and again I'd apologize profusely. But the tow truck drive worked absolute magic. He is an expert at his craft. He managed to get that car on the tow truck without further damage to my car, the car in front, himself, or my reputation with my neighbors. All with a smile on his face. He was super patient at the destination as the process at the junk yard was, honestly, fairly nightmarish. It was a 100% amazing experience. I would recommend Pitway wholeheartedly.

    Great time working with John and his crew. I had called a few tow companies and Pitway not only…read moreanswered right away but was able to get me a quote over the phone quickly. We set up a scheduled pick up for the next morning and they were early! Which was a plus. Great communication with the dispatch and driver as well.

    Reliable Towing - vehicleshipping - Updated July 2026

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