I was very happy with the service the tech provided. I have used Reliant for 10 or more years. Thanks again for your service.

My AC was having issues so like the commercial said I got some quotes then I called Reliant. I thought it was just the evaporator coil upstairs but the tech was much more thorough then any of the other companies. He found an additional leak on the outside unit that I had suspected was there. Covid-19 made things a little bumpy trying to get the quote finalized and the financing set but I everyone is having issues with remote office work. There was one piece that they had to fabricate on site because Lennox didn't make the parts anymore. They were on time and professional. They got the job done and now I have a working AC just in time for summer. read more

Honest and fair. I have two units. My maintenance agreement allows reliant to check my units twice a year. That's comfort for my family.

FIRST OF ALL LET ME SAY the A?C they installed works perfectly. It was done with perfection. I issue I have is I called asking about istalling a soft start system on my unit as they save money and prolong the life of the compressor. So I called and asked if it would affect my warranty if I installed one and the woman that answered said she would ask, she came back and said it would void my warrany if i installed it myself so i asked how much for them to install it and she came back with the smart ass answer of $1000 to install. Mind you this takes 20 minutes. Why she was told such a rediculous price I don't know but it sure turned me off. My advise to the person she spoke to is get your head out and learn what is out there and don't give such a flippant answer. I willnot recommend their service dept but thge Heat pump they installed is wonderful read more

Always do a great job. Never any complaints. I love that they reach out at the change of each season to get me on the schedule. Otherwise I forget read more

-- original review 1 star: I signed up for their Hero maintenance package and just called to schedule the spring maintenance. I was informed that someone tried to call in March and left a message to schedule an appt. I don't recall getting this message but even if I just missed it they apparently only do tune ups through end of May. Now they are booked so they cannot accommodate a tuneup outside of this window. What a croc!! This is how they bait and switch you, expecting a certain number of customers not to be able to get in their predefined windows and then they are out of luck. BEWARE, these predefined windows were never mentioned to me, so be mindful when when considering their maintenance package. Very disappointing given their moto of "not wanting to take advantage of customers"... ha! -- Updated review 4 stars: I spoke with customer service about this and they mentioned that they can push up the tune-up to the fall and the reason for this being an issue is there is unprecedented demand for service this year. In addition, they will offer a 30% discount on next year's maintenance package. Plus all other benefits are intact, it's just the tune-up that they cannot honor at this time. Overall, I'm happy with the resolution albeit still a bit disappointed, hence revising my review. read more

BUYER BEWARE!! We had a brand new central ac/heat (indoor and outdoor) unit installed in late 2020. Paid $8,000 for it. We have had to call the repair tech out every 6 months to a year since. The first time was not 2 weeks after it was installed because their install tech messed up our breaker box, so they had to send out an electrician to fix it. Then in June, the unit quit working and we were stuck for a week in 100 degree weather waiting for a repair appointment. They had to replace the capacitor. Those were the first problems, after that our unit would give us problems off and on for the next few years. There was no reliability. No trust in this unit. Most recently had to call out a tech in August because it stopped working again. Guess what? It was the capacitor, AGAIN. Which they just replaced in June of 2021. Now, not even 3 months later, our unit has stopped working AGAIN! Window for repair was from 12pm-6pm. Took off work to be there and the tech didn't show up until 5pm. Could have gone to work. The tech spent a half hour trying to diagnose the problem. Replaced the contacter, but that wasn't it. Bled off freon. That's great. Made a phone call to ask for ideas, I guess. Just for him to come back and tell us "we need a new compressor", to the tune of $1,700. On a $8,000 three year unit that has given us trouble from the start. My regret is constant, my anger building. At this point our ancient rusted unit was more reliable than this junk. Every time this thing gets fixed I'm always wondering when it will break down next. read more

Critical: Quality, Responsiveness, Value We shopped 6 different providers in our area in the summer of 2020 (Jul) when it was time to replace our existing HVAC systems (2 systems). We chose Reliant because we felt the post installation maintenance was going to be better than the others. Installation went well, teams finished early. Techs made regular visits as scheduled to perform preventative maintenance. By Feb of 2022, during the routine maintenance the technician noted a fan on the larger unit was running too often. This required a new thermostat. Was the thermostat under warranty? Nope Most recently we had our air stop working, called on a Saturday night, was told it would likely be Monday before a tech was available. As I informed the operator that the systems were new and the fact we paid to be members of the Heroes program, I felt a quicker response was warranted. We did get a call from a tech Saturday night, after checking a few things over the phone he felt it was the capacitor stating the manufacturer supplied capacitor was poor quality (Carrier... Really so now they knowingly sell poor quality equipment). He felt he might be able to replace it on Sunday. No call no show on Sunday, when I called Monday they tried to schedule for Friday. Again this was not the service I was expecting given the money spent and age of the system. After 2 separate escalations to dispatch, they were able to find an appointment for Tuesday afternoon ( today). Technician arrives, confirms it is the capacitor, but does not have one with him. Told us it would be a week to get the capacitor in and installed. - 95 dollar trip charge - system not even two years old - OEM Capacitor failed and still going to bill a tip charge This company is a fraud. They will take your money, install inferior product as stated by their own representative, take more money monthly for the hero program and when stuff breaks it's maybe we can see you in a week. Please look at other reviews I have written, I rarely ever post anything negative as I believe to error is to be human. This on the other hand seems to be intentional and policy driven. Buyer beware! Services: Heating system installation, A/C system maintenance, A/C system repair, Install thermostat, Install AC read more

omg, our a/c went out last night late. tech showed up today by 3 pm and within 15 minutes he had diagnosed the problem and had it fixed. we are cooling down fast. thank you Reliant technician Abdul Safi.well done read more

This company has no integrity. One of their company vans hit my vehicle on I-45 on May 15,2020. It was clearly his fault and his manager sent a text for me to read that stated to transfer information and we will pay for her damages to her vehicle. During the investigation period this company came back and said it was all my fault and that I was the one that hit the van. The driver even stated the other truck was coming into his lane therefore he came into my lane and hit me. How can a company this size have a driver and a manager that has no integrity to tell the truth? Now I'm out thousands of dollars because they will not tell the truth. If they have no integrity about a wreck, how much integrity will they have with your heating and air issues? I would not do business with this company!!!! Lisa McKenzie read more

Not very reliable and a total scam! So the missed the first appointment to service my system, very inconvenient having to wait all day just to get a call telling me they can't make it. I rescheduled and they arrive on time. They charged me for a full heater and AC system service check out and cleaning but told me they could not do the AC check out because it was too cold but they still charged me!!!! Then the tech broke my drain line and proceeded to tell me my blower motor was not working even though it was fine before he worked on it. He wanted to charge me $1200 flats fee but refused to give me the breakdown of the motor cost and labor cost. I told him no because I did not think anything was wrong with the motor. My system has been running fine for 27 days and I have used both the heater and AC. I would stay away from this company. Not sure why this industry has to be so dishonest and unreliable. read more

Reliant Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Irving, Texas

I as a small business owner I do not like leaving bad reviews for a business but I have no choice but to leave one for this company. I chose reliant to replace our AC system because they were supposed reliable with amazing customer service and that was true at first until we had our first warranty repair. At exactly year two after purchase our upstairs unit stopped cooling. They weren't going to be able to get anyone out for a couple of days to look at it, (mind you this is summer time). After much arguing they somehow managed to find the time to check it out. He came out and checked everything and finally decided there was a leak in my coil so it would have to be replaced. A leaky coil on my new system. My 20yo system never needed the coil replaced but here we are having to replace the coil but even worse it was going to 4 day before they could replace it. Finally they came out to replace the coil and again two more techs came out and checked everything and spent two hours replacing the unit. They gave us the bill and it was some ridiculous amount. Apparently they even profit on their warranty repairs. After two years the warranty only cover parts not labor and that's fine but they wouldn't tell me what the labor cost was. I told them from the start that I wasn't going to pay for the Freon because after two years I shouldn't be having to have it filled. They said that they weren't going pay for it because it wasn't a part to which I replied if it's not a part what is it. Two days later the air stops cooling again. 4th of July. They come out again and completely checked everything and said that it was just a dirty outside unit. He cleans it off and goes on his way and again it's not cooling. They come back out and check everything and There is a leak on the very first thing that each of the technicians checked. Amazing how they all missed it but I get to pay for a coil replacement. Finally got it up and running and again we argue over the Freon. Ridiculous. avoid this company at all cost read more

Had my downstairs system replaced w/ a Carrier Infinity model. They showed up on-time, were careful to protect the floors and work area from damage & cleaned up afterwards. I had a special request regarding adding an additional air return which they tackled w/o problems. The system itself seems to work great, although the Carrier app for Android is hot garbage... (obviously, not Reliant's fault). read more

I would not suggest this company to anyone! They take advantage of their long-term customers with predatory pricing when they installed the part and have the connection with the warranty coverage. Their price with the "part covered under warranty" was significantly more expensive than multiple competitor bids where the competitor had to include the ~$1000 cost of the part. They wouldn't even order the part for me under warranty for a fee and let me handle the install. Unethical business practices in my opinion. I will never use them again, and would advise others not to as well! read more

After getting nothing from this company per the (877-968-7437) number last month I called again today checking our Sept 4th time not having any trust in these people! I asked the lady about my time and as expected was told they were closed on the fourth. I tried to explain to her that I ask the lady last month when she set this date if they were open on the holiday and told yes! I was now calling because of no trust in this BS I have been getting. This lady told me she could set me up for next available day and I told her you missed my first dates and now after setting me up having to wait for two months and how health wise the problem of old filter was bad for me. She couldn't careless and then I told her being on autopay since 2018 never noticed they up our Hero fee from $165 to $235 a year for their no show. She then changed from being nice to rude and told me we let all our customers know of our price changes and I asked if this was by text like our appointments that we never see. At this point she was rude asking do you want another appointment or not. I told her no I want a refund for no showing this year and we are done dealing with you people and your BS! She said yes you will get your refund, now let's see what games these people play! Guess now I will get post from them again just BS to call management team! Going to wait and see if the refund shows up in our bank account soon before making a dispute against Reliant. $235 for the year and no service for 2023 and only one service last year so being ripped off by these people! The new company we hired yesterday have no problem texting the cell number and also sending e-mails to us! UPDATE 8/31/2023 Reliant did follow through on our refund so at least they were able to do that right! read more

Jimmy performed a thorough inspection on our 3 HVAC systems in a very professional manner

If I could give zero stars I would. Been calling since 1am. Answering service kept telling me they sent out my order to dispatch and they should call me within an hour. After me calling back 4 times in 6 hours, I was yelled at by Amy who then hung up on me. I wouldn't have called every other hour if I wasn't told each time that someone should have already called me back. I was told the request is sent straight to a tech. Then someone finally answers at the office at 8am and she proceeds to tell me the answering service doesn't send request to the tech, that they do it when they get in the office. So what's the point of being open 24/7?! We had a hero club package through y'all and when I was asking questions I was talked down to and y'all were very rude. This company doesn't like to answer questions, they talk over you and rush you. I called Berkeys, they answered on the first call and already have sent me confirmation text and emails and are getting me fixed up TODAY! I bought a plan through them and I'm done with Reliant, bc y'all aren't reliable at all. Customer service is terrible And it's Tonya George ,if y'all want to verify my account. Customer Service is always the most important part of a business and there is NO customer service here! I'm done with this company! read more

We had routine maintenance done in mid-June and we're told we needed a new capacitor which was installed 6/14/22 with a service charge (part under warranty). A/C was weak at best and over 4th of July weekend failed. Call to Reliant said first available appt was 7/18. Today Eddie Wilkerson showed up...quickly diagnosed that the capacitor was mis-wired, corrected the installation and we are now cooling down. 5 stars for Eddie 0 stars for previous technician Slow response from Reliant, but I do realize it's over 100 and straining everyone's system. read more

Great pricing and very competent employees. (Competent might not be an attention-getting word in a review, but I consider it a high compliment.) AND they actually have units/systems available for install. read more

Rude and condescending tone by the scheduling/customer service. They said they do not schedule on weekends and I find out from the reviews that technicians are out on Saturday. read more

I had this company come out and replace my air-conditioning system... 10k... they said we would get 2 checks as part of the sale. Never heard from them, after many tries to contact them, finally got through. They want to charge me $129 to come out, or I can pay $235 for a twice a year thing... yeah right. If you need a ac, avoid this rip off company. They don't follow through with what they say they will do. read more

With the heat coming on strong it really put the ac system in overload, system was not keeping up, David from reliant came out spent couple hours on both units, and repaired the issue, he waited until both were functioning then reviewed with me what the issue was and what exactly he did to repair, system working great, I signed up on the hero program as well Thank You David Estrada, super hero on the HVAC read more

Purchased a home with relatively new HVAC systems. Both are carriers highest efficiency units. In that they were originally installed less than five years ago, I opened a service plan with Reliant. Obviously they know little about these highly specialized units. Don't waist your money. During last summers heat spell the transformer went out on one of the units. The tech opened to condensing unit telling me that they had to order the part which was warranted, labor was not $550. We waited over a month. During the wait I came to relaize they checked the wrong unit. Called them back took a while convincing, new guy found I was correct, but the same part in a different unit was bad. What a convenient coincidence . Later in the year, a fee month, when the service plan expired, Reliant sent constant snarkey notes, unfortunately I yeilded, after renewing we schedule the winter service. Tech walked in put a flashlight on the unit. Manipulates the thermostat saying all is ok and leaves after 10 minutes. A few weeks later my heater wasn't working on one floor. A new guy came out. This time the damper was not working, another $480. In less than 16 months I've spent over $2000 for service plan and repairs to systems Reliant install less than five years ago. They don't have a clue. Oh the part still hasn't come in, we had to pay in advance, after we will terminate relationships with Reliant, ain't my hero. B.S. to the max. read more

I am so happy with my decision to go with Reliant for my AC replacement. I originally spoke with Crissy last year about getting the 16 year old system I had replaced. She had a no pressure approach and answered all my questions. This spring I decided to move forward and got two other quotes. I was struggling with my decision on the type of system (I wanted to be sure I planned for the next TX freeze if it happens again) and remembered some suggestions Crissy had. I called her 6 months after she had come out and she remembered me and the system. She came out the next day and went over options and helped us get the right system. They were the most affordable company by thousands of dollars as well. She got us scheduled immediately for the install. The technicians that came out for the install were fantastic! Edward (and I forgot the other gentleman's name) was so knowledgeable on my system. It wasn't a usual install. He was patient with all my questions and knocked everything out and cleaned up perfectly. My thermostat (I provided my own since I wanted a specific one) was a little confusing and he walked me through it. They went above and beyond! I couldn't be happier. read more

Reliant states they are Gimmick Free. HA! First call was due to the firebox lighting and going out rapidly on a 5 year old unit. Technician removed Flame Sensor, cleaned and reinstalled. FIXED IT! (this procedure is part of the Fall and Spring maintenance schedule sold to me at the time for $165) New Flame Sensor $148.40 (according to Technician) just had to be ordered (because it was going to go bad) and a return visit scheduled. BS GIMMICK! Spring maintenance... out of town again.... $153.83 over and above the $165 annual maintenance plan BS GIMMICK! Recently I was out of town again, service required for a loud noise coming from within the Heat Exchanger. $250 just to look see what the issue was. Technician totally dismantled unit and put it back together. THEN, the Diagnosis was made of a "loose bracket on the Heat Exchanger" that he could not get to. Are you kidding me?! (he did reduce the cost to $200) Technicians Recommendation was to replace the Heat Exchanger @ $1,040.00 or replace furnace... (But wait, remember, he couldn't get to the bracket on the Heat Exchanger. How the heck could he possibly replace it when he can't get to it!) Another BS GIMMICK! Reliant Air Conditioning is seriously going to get in your pocket with their Gimmicks if you should decide to use them.... My hair raises on my arms when I read "Gimmick Free Since '83"..... read more

I don't know who to contact but I'm not impressed by their service technician Cameron. He was at Whataburger on I30 and 161 about 3pm. He choose to park his service truck in a handicap parking spot. This is egregious as disabled people need them. Shame on you Cameron!! read more

I called and scheduled an appointment for a simple AC tune-up two weeks ago. Come to the day of the appointment, nobody shows up. I had to called them and asked why, they didn't even have the courtesy to give me a call to inform me that they weren't coming. I had to take a sick day from work that day so I could be home when they arrived. A few minutes after I hung up, Courtney called me back and apologized. I forgot what was the reason she gave me for not showing up. I told her it's understandable so we rescheduled for the very next morning. I was told I would be the first on the technician's list that morning. Morning came, nobody! So I waited, maybe they are running late. The whole day came and went, not even a call to inform me that no one was coming! I wasted two days waiting for them! Maybe their service is great from all the reviews here, I guess I'll never know. read more

Our HVAC units just received their semi-annual tuneup. The technician was excellent. He took his time to listen to some questions and concerns I had, looked into them, and then discussed his observations and suggestions with me. In addition to appearing thorough and knowledgeable, he was very personable. Thank you Reliant Air Conditioning. read more

After dealing with the place my home warranty uses and a contractor who barely glanced at my unit before quoting me, this place was a breath of fresh air (literally)! My unit is over 20 years old and I knew I needed a new one but the lady who came out took her time inspecting everything, explaining everything, and was able to get the install scheduled in days. I am very pleased and so happy I have a new reliable unit for a reasonable price. The only thing I didn't like was sodebris outside my unit that I had to pick up. Otherwise, I am pleased. **update After replacing my downstairs unit, a few months later my upstairs unit called it quits. Ugh! Well it was time, they were both over 20 years old. Anyway I came home Thursday night and climbed the stairs to find it was 90 degrees in my bedroom. We all slept downstairs on the couches, while I brainstormed where I would get the big bucks for the replacement. Then I remembered they have financing! I got on my phone and five minutes later I had an approval. I called in the morning and I had an appointment Saturday! I love these people! The crew was at my door bright and early, explained/confirmed everything and carefully protected my beloved hardwood floors. Having strangers in your house for five hours could get aggravating, but these guys were kind, professional, and efficient. I am so pleased with my two new units and the great customer experience! read more

I have been a member of their hero club for a few years now, unbeknownst to me I have been supposed to receive air filters free as part of this service, but every time one of their guys comes out he wanted to charge me for the filters so I bought my own. Also I had both inside units and an outside unit replaced two or three years ago, on their last "tune up" the guys said they needed to be replaced as they are already wearing out, the inside blowers, which I thought was odd as it hasn't been that long and I do maintenance through them twice a year. I needed some maintenance done on an AC and they are not doing maintenance at this time, too busy gouging clients on ACs. I'm happy to be leaving this poorly ran organization. read more

They cheated us, billed our credit card without our authorization, did not call us back about this situation, and finally, as a customer with a service contract and no AC with temperatures going to over 102 degrees, did not call us back for 9 hours. The decision is yours but I'll never use them again. read more

Another semi-annual check-up and service. Always do a good job, and are very professional.

The A/C maintenance program has been wonderful. it heads off any problems so they catch them before it becomes a major issue. plus they give you pics of your maintenance person letting you know the person at your door. read more

Very professional and efficient service. They came out on time service the ac. Even put in a new air filter.

Had my bi-annual check up. Was kept informed of what is going on. No issues during visit.

Our AC went out on a Wednesday in June. My husband called Reliant and they said that they could be there between midnight and 2 a.m. that night. We were really excited with that kind of customer service. My husband stayed up waiting for the technician. Nobody came, nobody called. My husband called Reliant first thing in the morning and the lady apologized that a technician never called or came. She said that they were really busy and wasn't sure she could get anybody to come to the house on Thursday. My husband called later on Thursday and the lady told him that she can possibly get someone to come out on Friday. But more likely on Saturday. Friday came and went. Nobody came. We received a call Saturday stating that someone would be at the house by 3 p.m. a technician did come out and assessed that we needed a new motor. He replaced it and now our air conditioner works great. read more

Unreliable, service process took over 2 weeks, kept telling me my part was going to come in next day, next day soon etc. took nearly 10 days. On first service day they sent a text notice technician was coming for appointment in next 30 minutes. Tech didn't arrive, called office to ask where tech was and ETA, said they didn't know, I asked if they could call tech and find out they said 'we can't do that." Tech arrived 3 hours later. AC finally fixed nearly 2 weeks later, was without AC in Texas summer for two weeks, unbearable. I had signed up for a HERO membership and paid for a year upfront, had been a member for less than a month. Asked for a refund of my membership given this very bad experience, they kept 300 and gave me back 60, what a scam avoid these guys. read more

Unethical behavior! We bought a $12,000.00 cooler and heating unit from them around June 2019. Part of the deal or package was we would get a free hvac annual check up. I called in April and it was a 3 week lead time. Just before the scheduled May appointment Reliant Air cancelled! Told me i must call them to reschedule. So in late May i called and it was scheduled for June 8. They left message they are too busy and that we need to call them in the fall. Ridiculous!! Lousy customer service and they have no intention on making good on the package deal. Save yourself the trouble. Reliant Air lost out on over $20,000.00 ,as i have 2 more hvac units that need to be replaced!! Frankly they lack integrity. Stay away from Reliant Air!!!! read more

House came with AC installed by Reliant. Had them service the system the next Spring, and joined their Hero Club for regular service in Fall and Spring. They've always been responsive, communicative, and on time. Repair does not make sales commissions so no unnecessary upselling, which I greatly believe in. Thank you, Reliant! read more

Reliant has serviced our HVAC for years. We have been very satisfied customers and will continue to call on them for our HVAC needs