Buyer beware...please take note of the fine print in the agreement that states you must notify them that you don't want to continue service, even after the agreement term ends. If you fail to do this, they will charge a cancellation fee. If I could do it again, I would ignore the sales person that knocked on my door. read more

I hope the owners of Reliant Pest Management know they have a wonderful team representing their company. Davis the sales representative was very polite and courteous and Alice the receptionist was so kind while scheduling my appointment. I was most impressed with Derick the the service technician from Reliant Pest Management. First, Derick showed up ON TIME for the scheduled service, he greeted me by name, and not only was he dressed professionally, but with a mask for added Covid protection. He was respectful of my property by knocking before entering and placed shoe coverings on before stepping foot in the door. I appreciated that Derick took the time to explain my new service plan and even made recommendations based on our individual property needs. In doing so I felt he was honest and never pushy or just trying to up-sale a product. I look forward to many happy bug free years in our new home with the help of Derick and the whole Reliant Pest Management team. read more

I've had reliant handling my pest control for more than 4 years and have been happy with the results. They provide exceptional service, have always been willing to do the occasional respray, inside treatment, or any other weird request I've made with a smile. read more

The professionalism of honoring contracts of this company is deplorable. When asked for the "free" return visit to remove pests, you are asked to upgrade. When questioned about the credit outlined in the contract regarding repeat visits, your are told they will cancel your contract early after you pay for the 6 month guaranteed product, when asked to honor their 6 month agreement as outlined in their emails you are told "you are no longer a paying customer, therefore the guarantee does not apply". Beware of doing business with these guys. I have talked to a few different neighbors in my new community who expressed their own concerns after dealing with Reliant. Do your homework before signing anything with them, and keep the BBB on speed dial. read more

When I signed up for reliant pest control I was a little hesitant to try someone new because I already had a company but I said let me give it a chance and much to my surprise they were great with coming on time they took care of my entire house front yard, backyard & inside the home ... And of course from time to time you will see see little bugs & I just called to let them know and they came back out without any hassle. read more

Worthless service and a scam. They won't cancel the service even if you pay a massive cancellation fee. I was talked into this service by repeated harassing door to door solicitation. I signed up because I purchased a new home in Georgetown, the previous owners were not the cleanest people and I saw some roaches and insects around the exterior of the home. The reason they make you sign a year contract is because they know the service doesn't work and that you will want to cancel. I wanted a 1 time service, they lied and said I had to sign up for a year. After 2 services I told them the service did not work and did not eliminate any of the insect problems and that I want to cancel. They forced some poor teenage girl to argue with me on the phone, it was really sad she told me she knows its not right but her boss makes the rules. They refused to cancel and charged me a $170 cancellation fee, but they didn't cancel the service. Then months later they tried to charge me again, I had to call again and cancel the service again. This time they said oops sorry, but we won't charge you another cancellation fee. Wtf These scumbags grifted me for hundreds of dollars for pest service that has zero results. They are probably just spraying regular water around, total Scammers.. read more

I Have used Reliant Pest Co for more than a year now. Very happy with the results in and around the house. They always let you know in advance of when they will be there and have been on time every time. Cant say that about other Company's I have used in the past !! Technician is always friendly and answers any questions I have....I would diffidently recommend Reliant to anyone. read more

Great pest protection and customer service out there! Been a loyal customer for a couple of years and am very happy with their service!

Excellent job, always courteous and professional upon arrival. They always give updates on what they're doing and where and timelines for when it's safe to let the animals in the backyard. We've use d them for 4 years now and have had no issues whatsoever! Highly recommend. read more

The crew is always courteous and helpful. The office is always responsive. I've had issues with scorpions as there is a lot of new construction around me...Reliant staff has been timely and responsive. read more

I can not say enough about Reliant. They were so nice and professional and besides the excellent pest control service they are genuine people that treats you like family instead of a company that treats you as a number. They are understanding and worked with me when I had trouble paying bills. I was floored by how sensitive they are to individual needs and concerns. I won't use anyone else for pest control! read more

We've used Reliant Pest Management on and off for the past 8 years, and they've always taken great care of us. Their technicians are respectful, straightforward, and knowledgeable about the services they offer. I appreciated the helpful tips they offered to help us keep pests from coming back after treatment. If we hadn't moved to another area, we'd probably still be using them to this day. A great company! read more

We have been with Reliant for almost 8 years and I couldn't be happier with their service. I just had DJ service my house and he was awesome! Not only did he come out and do a stellar job but I am not even his normal territory. His attitude and commitment to making sure we are good to go was really appreciated! I will be requesting him from now on! Thank you DJ! read more

fantastic Service. Home was new and so lots of creepy crawlies in the neighborhood. They took care of them and qtrly treatment was sufficient to keep them at bay. read more

I just wanted to share my experience with this company. We signed with them a year ago when we moved in because they promised that if we ever had ANY issue they would immediately respond. Since then, (with all the new construction), we have had fire ants, and ants in our house (now twice, and a huge spider issue. Each time I call, the woman who answers the phone acts as if she is inconvenienced by my call. They can NEVER come the same day (as promised), regardless of the ants inside of our home issue. Though we get quarterly sprays, it never lasts that long. We have to call almost every three weeks and the service man comes and always acts shocked like "wow! Who serviced you last time? It's like they weren't even here." I would say that it's probably due to their poor services and treatments. I have given them a good go-round but we are the ONLY house on our block who had fire ants and had to do the extra $75 treatment. We are the ONLY house on the block that had an armadillo come to our yard (yes! An armadillo) because we had so many extra bug treats in our yard) thus resulting in it aerating our yard but then messing up our sprinkler system--very pricy indeed. After speaking with many of my neighbors I discovered that we are the ONLY house that needs to be treated every three weeks and still has ants that come into our HOUSE! I have to have it treated inside and out every three weeks. This is not normal. I have lived in new homes and new areas before. I will be cancelling my contract with them and will be returning to our old pest control company who I never had an issue with in the past. Reliant is defensive and unhelpful. I called three times today to attempt to cancel my contract because of the LIVE ants still in my home (even after the spray last night) and they never returned my call. This is not an uncommon response and what I normally get--when I have needed help in the past they have cited "lost voicemail" and that they are just a "mom and pop shop". I hope this is helpful for you and that you don't waste your money with this company. Follow up to our Reliant services: I left 3 messages with Reliant this weekend while they were open, but they didn't return my call. So when they finally were closed I left a specific message that said I would like to close my account with them and that all I needed was an email notifying me of the closed account. I left my email address. On Friday we spoke and the operator understood I was difficult to get in touch with (via phone) during the week due to the nature of my job. She proceeded to call me back twice on Monday. I thought maybe something was wrong, so I called back. When I called back, she did not answer. She finally called back during my lunch break and said, "I understand that you would like to close your account with us? And you need an email confirmation?" I told her yes. And she asked what email I wanted it sent to. I told her it was the same email that was in the voicemail. But I repeated the information anyway. Then, THEN, I asked her if there was anything else she needed, and she responded by hanging up. Clearly, top notch customer service. read more

Very friendly service crew. Always eager to take care of any issues I inquire about. They are good at notifying of upcoming appointments and any changes that happen due to weather or scheduling conflicts. read more

I have been a loyal customer for almost 3 years with this company and they have failed poorly! I called last weekend because I was starting to see ants coming through two of my kitchen outlets. I called and set up an appointment today from 8 to 10 am. No one showed up. I waited until noon, hopefully to hear from someone, before calling. When I called, no one answered and I left a message, seeing how it was noon and everyone likes to eat lunch. I got a call back around 12:45 and I explained that I had an appointment and no one showed up or called to say they were late. After being on hold for about 5 minutes as she tried to contact the technician, she fed me the story that he was just running extremely late and would give me a call in the next few minutes to give me a time that he would be there. Frustrated and mad, because I took today off to be here, I informed the young lady that this is ridiculous and unlrofessional. It was now 3 hours after my appointment and the technician could not find the time to call me in the last three hours to say he's running late? I told her to please stop lying and asked to speak to the manager. After another few minutes on hold the manager gets on and tries to again make an excuse for why she didn't know her technician was running 3 hours behind! I informed her that I would have to cancel services since she of all people didn't know one of the technicians was running that far behind and no one decided to contact the customer. Go somewhere else where your time and money is valued. Mine obviously was not! read more

Reliant has been great in our first year of home ownership. Cruz is the man. He's very knowledgeable and takes his time to find all issues/entry points of pests. We have had a lot of repetitive ant issues and Reliant has always come out, as many times as necessary, to fix the problem - all included in their quarterly fee. read more

Cruz serviced our house later in the evening per our request. He was incredibly personable and nice, efficient and very knowledgeable. My two boys were fascinated with what he was doing and he even took time to educate them and they were smiling ear to ear. Cruz was able to address numerous bug issues we were facing and we feel confident he addressed all of them very well! We hope that Cruz is our service technician on future visits! read more

Great company! Reliable! Good service personnel! Been using them for years and have no problem with ants, roaches or other pests.

I've been using Reliant since my house was built. We have continued to see bugs/pests throughout the house which I thought was normal because of new construction so I never complained. Lately I have been dealing with Scorpions/Centipedes in my house and that is when I had to find a new company. A scorpion on my 2-Year old daughters bath towel and a 7-8 inch red-headed centipede crawling in my living room is where I drew the line. I could not "rely" on this company to keep my house clear of threatening pests. read more

Will Leshikar treated our house for the first time and we couldn't be happier. He was friendly, professional, and informative. This is the level of service that makes being a customer worthwhile. read more

(Original)Reliant is the most competitive on price and their service is as promised. These yelp reviews don't reflect my friend's raving recommendation of this company and what I personally have experienced. (Long term) Reliant hasn't missed a beat. The guys that come and spray are on time and thorough. No bugs and they have been the best pest control company I've ever worked with:) read more

Very bad service. I feel like they are doing me a favor. Unfortunately I still have one more service to go. I will never recommend this company, worst service ever. Do not get impressed with their "big discount", you can find cheaper companies with a much better service and attitude. read more

We have lived in Texas for over 15 years. We've had Reliant take care of our pest management for over a year now in Austin. They are professional, responsive, and as good as it gets. Highly recommend. Unlike many of the other posters who apparently have never actually used their services, we have and are very pleased. You will not be disappointed. read more

We had a completely different experience with this company. Charged for things that were not done, such as sweep the wasps nest down from the awning. Told things from the sales guy that found out later were not true. The tech was not professional at all. He complained about the owners. Blaming the owners religion for having to work on the holidays and weekends. The year couldn't come fast enough. I would not recommend this company to anyone. read more

Long review but worth the read! I signed up for bi monthly service but when I called to cancel was told I have to have at least 7 services done? Hmmm so I basically got a year contract? The first 2 or 3 treatments were good and made a difference then Suddenly the guy stopped knocking to let me know he was here and would just leave a receipt even knowing I was always home when he came! We called repeatedly to ask that he knock so I could be sure he did his job but nothing. One day my cousin in law (who was staying with me at the time) left for school right after the worker left my house and stopped at a gas station parked next to the man and overhead him on the phone saying "my job is so easy I usually just sit in my truck, since they track how long your truck is at the job site, then leave a receipt"!!!! REALLY?!?! Kinda gave up even expecting much after that though we still called many times with no results! I just recently had another company come to my door to inform me they were treating my neighbors and since it appeared we didn't have a company he offered a free first treatment. YES it seemed we didn't have a company based on 2 large ant hills spider eggs he pointed out to me OH and 2 large wasps nests on the far end of my house!!! I was shocked since I didn't go that way much. In the end signed a contract with them I already know my pest control guys name (never knew this with reliant) and he's very pleasant took care of everything even chatted with my husband and let him get some pictures before knocking everything down. read more

A salesman came to my door and talked me out of my prior pest control company . I have had nothing but problems with reliant. They have sent out multiple technicians only to still have issues.. stay away!!! read more

I too had two pushy salesmen. When I pointed out this was a private neighborhood with no soliciting signs posted, he still tried to sell me. I advised them they needed to leave. They proceeded to the next house where I then threatened to call the police to get rid of them. read more

So far, so good. They've been easy to communicate with, friendly, efficient and capable. My technician, Michael, takes his time and listens to everything I've got to say. Having had a bad experience with another pest control company (who also has good Yelp reviews), I can say that I'm happy with Reliant and plan on sticking with them. read more

We have had Reliant for over 1.5 years. In the time, we have had spiders, ants (lost half our pantry twice), scorpions, beetles, etc... I am not kidding, I swear their spray is water. We had them out every 2 weeks and it was supposed to be like every other month. Their customer service was always good until I canceled. They were not that apologetic and no offer to compensate. We can't wait to switch! read more

Brett Boswell was terrific. Attention to detail was impressive. Great work ethic, and customer service orientation was much appreciated.

Stephen was punctual, professional, and did a great job explaining the who, what, when, and why. Looking forward to working further with Reliant. read more

Wish I could give them zero stars. Horrific service especially customer service. Horrible communications.

Such a disappointment in both service and customer care. We've had Reliant for over a year and we've had ongoing issues with ants, scorpions, and beetles. No return phone calls from customer service. When we went to cancel, I was treated poorly on the phone. Save yourself the frustration and don't use this company. read more

The representative explained the situation thoroughly and provided excellent service.

Stephen was very nice, very professional, and thorough. We look forward to working with him again.

I've been with Reliant for 5 months and couldn't be happier with their service. Justin is normally the tech who comes to my front door; he's always friendly, informative, courteous and professional. We had zero issues with crawlers and critters in my home. I have to give kudos to Reliant for keeping my home free and clear of pests. Thanks Reliant. read more

Johnny did a great job. He was friendly, efficient and, a pleasure to work with. Thumbs up!

Salespeople have trouble taking no for an answer - we had a salesperson ring the doorbell earlier this week. When I politely said that we already had a service we were happy with, he asked if I'd at least ask how his day was rather than shutting the door. I felt really uncomfortable with his behavior - I shouldn't have to engage in meaningless social pleasantries with some random bug guy who rang my doorbell to get him off my doorstep, he should take the hint, say 'sorry to have bothered you, ma'am,' and go on to the next house. read more