Great customer service Good selection Very knowledgeable crew Great prices Good vine selection in second floor read more

Remedy has scammed me out of $200. FedEx informs me that I can get reimbursed for the damaged package, all that's required is for Remedy to file for it. That's it. It's been two months, but Remedy won't respond to my emails or calls. I've been in the Glendale store many times because the prices are often good. However, I always felt that their level of rudeness in the store bordered on aggressive if not threatening. Sadly, this level of disrespect and contempt for their customer fits together, perfectly. Check out their "F" rating by the Glendale BBB: https://www.bbb.org/search?find_text=remedy+liquor&find_entity=&find_type=&find_loc=Glendale%2C+CA&find_country=USA read more

1 Star I am writing this review on behalf of my mother, who purchased a Christmas gift from Remedy Liquors that was shipped directly to me. The item arrived damaged. The outer casing was visibly damaged upon delivery. The shipping box was not punctured, and the internal bubble wrap was intact, which strongly suggests the item was shipped in that condition. We notified the company within one hour of delivery and were told a ticket would be created. We were later informed that damaged items are not eligible for return -- even when they arrive damaged. My mother filed a claim with her bank. Remedy Liquors declined the reimbursement, and the provisional credit was reversed. She has now paid in full for merchandise that arrived damaged and has been offered no return, exchange, or refund. After reviewing their published return policy, it does not state that customers assume responsibility for merchandise that arrives damaged. The policy discusses returns of undamaged items and failed delivery attempts, neither of which apply here. This situation is disappointing, particularly for a company that promotes strong customer service standards. When merchandise arrives damaged, customers should not be left without options. We are still hopeful Remedy Liquors will reconsider and make this right. If they do, we will gladly update this review to reflect a positive resolution. read more

Unacceptable experience with an online order from Remedy Liquor. I ordered 6 bottles and package protection. UPS damaged the shipment en route, self-reported their damage, and Remedy refuses to apply the package protection to replace this order. They claim I voided the protection because I elected to pick up the package after a missed delivery attempt. The package never made it to the pickup point. Avoid this scammer retailer. read more

SO disappointing! I ordered one bottle 3 weeks ago for Father's Day. I was so excited about this bottle!! I got order confirmation but no follow up for shipping (checked every day!!) After 3 weeks, I reached out and they told me there was an error (on their end) and it hadn't shipped yet.. when I told them I needed it by Father's Day, they said my options are to cancel for a refund or ship anyway but it wouldn't arrive on time. I asked if there was a way to rush shipping and they "kindly" offered the option for me to pay nearly $40 for 2 day shipping!! When I requested they pay the expedited shipping for ignoring my order for weeks, they went ahead and just cancelled my order.. I never leave reviews (especially negative ones) but this just really upset me! Not even an apology when they canceled my order. I DO NOT recommend.. read more

Ordered liquor from the web site and the monies were removed immediately as expected , although I have yet to receive my alcohol. It was was ordered May 21st and I have yet to receive my product , 13 days later. I wrote to them and received a reply stating the holiday slowed the order, laughable at best. This is unacceptable and is you find getting your order in a timely manner please don't order it from them Learned my lesson , luckily I can rely upon my credit card is needed to dispute if I never receive the bottles. Save the heartache! read more

This place has horrible customer service let's start there. Entering the business was never greeted once, never asked if I need help. Also upon asking about some bottles seen online they told us that it was only online purchase, but upon asking if we can purchase online and pick up at store since we were already there in human form, they told us that they didn't have them in store only can be shipped mine you this were (store barrel picks). So for this reason I will never be back and wont recommend this place to anyone I know. Also I deleted my app of this store cause I will never come or buy here ever. read more

Remedy has an awesome selection and good prices. Any time I've needed assistance the staff has been helpful.

I want to start this review by saying that I've ordered from Remedy dozens and dozens of times with very little to no issues. Their prices are pretty stellar and the shipping is reasonable and usually pretty fast. Their communication is AWFUL so if you ever hope to have any kind of question answered, don't, because they pass the buck to literally anybody else that isn't them. On 05/11/2026 I got an email stating that "Octomore 16 series on MAJOR SPECIAL" and in fact it was on major special for the 16.1 the 16.2 and the 16.3 being sold for $359 for the 3 of them. Naturally I jumped on the deal and secured a package for myself. That same day the deal was no longer even available on their website. Not that it sold out, it was gone like it never existed in the first place. The next day my package was shipped and sent via FedEx. Sunday 05/15/2026 the package was in my state just waiting to get on the delivery truck and be brought to my front door. There was a request from the shipper that the package be returned to the warehouse. I called Remedy and attempted to explain the situation and the second the idiot on the phone heard "online order" he shut me down and told me that they have nothing to do with any of the online orders and that they do NOT have a phone number for the online order people. I've sent multiple emails to the "info@remedyliquor.com" and have literally NEVER received a response from them. This isn't the only time I've emailed them but I have never received a response from them for anything, ever. So 05/15/2026 my package got redirected from my home state back to CA. 05/20/2026 my package arrives back in CA and they sign for my package and it now shows as "delivered" and the order has been "completed" even though it's just back in their hands at their warehouse. I suspect what happened is that they didn't intend to list the bottles for the price that they listed them for. I think it's extremely shady to recall a package you shipped once it has traveled all the way to my home state. I think it's extremely shady that they never respond to any messages. I think it's incredibly unfortunate that they would give up a customer like me, someone who has spent tens of thousands over the years on purchasing Scotch from them. I will NOT be returning to them ever again. I don't care if they have low prices. There's no guarantee they won't do the same thing to you that they did to me. Tread carefully with this company. They are wolves in sheep's clothing. read more

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I ordered two bottles of scotch from Remedy Liquor online. For one of the two, they sent me completely the wrong product. The website showed a more expensive, hard to find bottle, and what they sent me was a cheaper, much easier to find bottle. It was from the same supplier, but a different product line. I emailed them to point out the issue and they told me that they would do nothing because the website states "packaging may vary." It's not a variation in packaging, it's a completely different product. That's my last order from Remedy Liquor! read more

I ordered 2 bottles to save on shipping, and 1 of them was the wrong bottle upon delivery. Asked for a return label and replacement of the original bottle. Day goes by and I'm asked if I'd take $10 to keep it. I say no and ask again, eventually getting a return label, but never addressing whether they had the actual bottle I ordered. I immediately return everything safely and I get a refund 2 days later. Confused, I reply asking why the refund and if they have the bottle I ordered. It also left me with all of the shipping charges for the one bottle I wouldn't have gotten by itself. Ignored. Day goes by, so I sent another email that I would be happy to accept the original bottle without additional shipping. Ignored. Day goes by, so I ask again for a reply. Ignored. Next day, I did the only thing I could and left a 2 star review on Google (not even 1 star). I plainly explained the entire situation. I even said I've shopped there many times in person and online and know they're quite disorganized and they make you chase them if anything happens. I even have a friend who had an order "lost" despite the item still being in stock on their site, and took them months to cancel and refund the order. They do the bare minimum and you accept it because of the pricing, but they will frustrate you just as much as anything. It's almost never a fully happy experience. If you can't pick something off the shelf in person, spend a few bucks somewhere else that will actually care about your business. Next day I get an email offering to send the bottle I ordered with no shipping charge, and asking kindly if I would change the review to 5 stars if that's satisfactory. I thought that was pretty unreasonable, but they never made an overt demand, so I countered by saying I would accept and once it's delivered, I would take down the review as a token of appreciation (even though there's nothing to appreciate about a company trying to screw you and only acting to change an online review). Next day I get sent an invoice, only this time it's actually $3.48 more than I was refunded. So at this point I'm paying more for the inconvenience. I send another email to correct the price. Next day I get another email with the correct price. I pay it and send them a reply that I will take my review down once it's received, and thanking them (despite very little to be thankful for as they make every step excruciating). I get a reply back with the picture of my bottle confirming it is the right one and then they write "Once the review is removed, we will go ahead and ship this out and follow up with the tracking number". So now they're just brazenly holding the thing I originally ordered, and now paid for again, until I remove the review that they earned with terrible customer service and relative disregard. I'd done everything right up to this point, and the review is the only real leverage I have for them to care at all about me. At first I gave them the choice to cancel and refund it if they weren't going to send it out, or send it and I would take the review down. But as I sat on it for a few minutes, I told them to cancel and refund the order, and I'll be updating my review with this correspondence. The 1 star I gave them is honestly more than they deserve. I totally get that they would want the review to be taken down, but they wouldn't have gotten it in the first place, or I would have willingly changed it had they just focused on doing the right thing. The review is the only thing they actually cared about, not me as a longtime repeat customer. Well, that's the last time I'll pay them any patronage. They have, as of now a 4.2 rating on Google, and maybe the only reason they cared about my review is it's the only placed they're not totally eviscerated. 3.1 here on Yelp and 1.6 on BBB! read more

I've reached out multiple times via email and their online form/process because their vm says they do NOT communicate via phone with no response(s). I placed an order for 5 bottles and only received 4. I supplied photos of the other leaking bottle, which I will deal with, but to blatantly not ship or acknowledge that one was missing is negligent and/or discerning customer service. I ended up reaching out to my credit card company for a chargeback. I would love to talk to someone from Remedy.. heck, I've been patient for over 30 days now! read more

Stay away from their online store! the customer service is an absolute garbage! This is not customer oriented business at all.

You stupid frauds! I asked for Macallan 12! Not overpriced sherry Macallan. I asked twice and the Armenian Russian in charge told me twice and INCORRECTLY. Took advantage of his elders! Overpaid! I CANNOT BRING IT BACK BC OF CA LAWS AND THE FOOL KNOWS IT! read more

This review is for their online store only. I know everyone's experience is different but mine was superb. I've been looking for a specific bottle of Macallan and not even Macallan rep care to help me. Can't find the bottle at my local total wine either even thought I've been in constant contact with the spirit manager. And somehow Google took me to Remedy liquor. The bottle was on sale, I used a $10 off coupon for first time buyer, shipping was swift, secure and reasonably priced, packaging was awesome. Can't recommend this place enough. Thank you! read more

Remedy Liquor - Beer, Wine & Spirits Near Me - Glendale, California

The definition of awful customer service. Their wine person Sergio is a rude clown who seems resigned to doing the very least he can do to keep his job. Wine selection is uninspired, boring and bland and shows zero taste and zero curation or care. This place is god awful and if it were possible to give them zero stars or less that would be more appropriate. Avoid this place at all costs. Do NOT spend your money here are don't be a read more

Great customer service. Excellent selection at really good prices. I will definitely recommend to friends and family.

Horrible people and ethics! An order I placed over 2 months ago went missing en route. I had ordered the package protection. When the package went missing, suddenly my online invoice showed I didn't have the protection. Well I did purchase the protection, their website had a bug that removed it, without notice, from my cart. I documented the bug for them and shared my concerns. Initially, they seemed to understand the situation and assured me they would get right back to me. Well, that never happened. They don't want to have any responsibility when things go wrong. I have successfully had prior orders from them. They do sell legitimate things at decent prices. But, if something goes wrong, they don't do anything to fix the problem. They stop responding and seem to hope that I give up. I'm opening a dispute with my Credit Card provider on Monday if they don't fix this. They could have so easily fixed the situation and made things better. Instead, 2 months later, I'm still without my order or any sort of concern from them. DON'T TRUST THEM. read more

Attempted to cancel order 10 minutes after placing it, and I was completely ignored and chastised for repeated attempts to communicate. Stuck with incorrect order due to their in-stock limitations. If you want no service, and treatment like a bother, then shop here for certain... read more

The biggest liquor store in the area. They have everything and if you want something specific, they can probably get it for you. The only think I don't like is their small parking lot read more

Love going in person and ordering online. It's so easy and they make it very smooth. Customer service is top notch and prices are unbeatable. Have been a customer for years and will continue even from state to state. read more

Unreliable delivery service. Ordered 3 bottles, no status updates, had to write to inquire after a month of silence . Was told they had two and were waiting on the third bottle, which means they never had the third bottle in stock at the time of sale. Two months later inquired again as nothing was received and they only had two of the bottles, but a different two...meaning after paying for it, they sold one of the bottles I purchased and paid for...they refunded me, but what a mess after two months...not worth the frustration...they are unreliable at best and dishonest...no communication what so ever unless you chase them down. read more

Do not order anything for delivery from this place. They will not follow your request of delivery time and do it as they please and if you aren't there to receive they will keep the $20 bucks for the delivery fee. They are also unprofessional and speak to you very poorly. read more

Amazing service. I get my orders delivered with the same reliability and precision as Amazon. They have a great selection at a reasonable price, shipping cost is way below average and the speed of delivery is excellent. Highly recommend ordering your liquor from Remedy. read more

Great bottles. Reasonable prices. So many allocated bottles, this was like a heaven for bourbon lovers. However, the staff didn't seem interested with selling their products. Whatever i asked, he barely answered or just said 'whatever you see there is all we have'. I thought it was true, until my american friend went there yesterday. He asked about some allocated bottles and he could be able to get those from the storage. Wait, i asked about the same bottle several days ago and the staff told me everything was there.......? I had a good impression after i got ECBP and knob creek 12yr with very good price then now i am a bit pissed. Ok but whatever. I gotta visit there when another staff works. read more

Beware. They sent me the wrong bottle. I called to let them know. I ordered the black whistle pig, piggy bank which was in the picture on line. I received the gold one. I already have the gold one. The bottle I ordered was well over $300. They said I should read the rules of there website. They said basically they can send whatever color they want and it's to bad for me. Don't go here!!! I put pictures of my order and what I got. I'm so upset. Don't let this happen to you. read more

Remedy Liquor - This is the one I ordered on the website - Beer, Wine & Spirits Near Me - Glendale, California

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Just spent over $200 on a decorative box/spirit set and the box was cracked and they said its not there fault and did nothing but send me their policy. Not even "hey sorry can we offer you a discount on a future purchase" .... it's a mom pop store stay away read more

Buyer beware and read the reviews!!! I don't know what's happened to Remedy Liquor as it used to be one of my favorite online retailers for whisk(e)y, but in the last few years something has drastically changed and all the 1 star reviews show that... new, terrible ownership/management maybe? Their customer service is horrid and basically non-existent. They are rude, combative and non-responsive. They don't reply to emails in a timely manner, they've removed the contact form from their website and they will not take phone calls on online orders. They ignore what you put in the special instructions field when you order, and print it and include it in the box when shipped, almost like they're pointing out that they intentionally ignored your request. The only thing they have going for them is price, which only goes so far with such horrible customer service. They cancelled and refunded my most recent order after I kept asking when it would ship. They replied once to several emails saying the item was delayed, recently restocked and I'd get tracking info "soon". Around 2 weeks later I started emailing them daily asking when it would ship and all I got back was a refund email, no explanation, no apology. Bottom line - they don't care about their customers' experience and all you have to do is read their online reviews (especially their replies to complaints) to see that proven. Beware, look close and be careful with these folks. Everything you need to know is in these reviews. 1 star is far too generous a rating for the horrible service Remedy Liquor provides, if that word even applies . read more

this is a horrific business. if you want to make and order that will take an infinite amount of time to be shipped and then be threatened with a 5 % re-stocking fee for something that was never sent to you do business with them. i highly recommend against this horrific business. update: they are pretty serious about keeping 5% of your money and doing nothing for you . after communication w them they told me by email : "we know what info to send to your credit card company to keep your money. once you are on our website you are bound by our website rules." basically read fine print: if we take forever to even process your order and you get frustrated and no longer want your order we gladly will keep part of your money for doing nothing. i am pretty sure they do this to a lot of people and turn a good profit by doing absolutely nothing. read more

Top shelf booze at low shelf prices! Complaints on here seem to be about breakage, slow shipping and communication. I paid $2.25 for Package Protection - all came PERFECTLY. My order was $174, including S&H, a savings of $105 on same bottles local! VERY, VERY pleased! Try the WHALER'S RUM & LISMORE SCOTCH!! YUM My complaints; It took over 2 weeks to arrive (advertised 1-10 days). The FedEx tracking # provided was wrong (but I logged into my FedEx account for correct #). Poor communication. No way to SPEAK to them. The listed phone number is only a message "please email". Will I continue to buy from Remedy? - ABSOLUTELY!!! read more

Remedy Liquor - Beer, Wine & Spirits Near Me - Glendale, California

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Redbreast, Johnnie Walker 18, and Jameson all taste like watered down Dewar's. Lagavulin tastes like kerosene and liquid smoke. Unfortunately I gave the Uncle Nearest and Jack Daniels Single Barrel as gifts. Never again. read more

I've been searching all over for El Tesoro Extra Anejo Paradiso... Aged 5 years in French Oak cask, it's smooth AF and batched in limited quantities. This tequila is in demand and hard to find. If you find it, it's usually a pretty penny. More than 2 years ago, I bought this bottle for $130 elsewhere. Currently, it's going for $200+. I found Remedy Liquor on Yelp and checked their website. Boom! They have it at $145 a pop. Drove out for a visit. This liquor store is a zoo. Small place with various inventory of spirits and wine. Bottles everywhere and signage isn't the best. So, it's a bit hard to find what you're looking for. Anyways, I found this bottle and 5 stars for the price. 3 stars for a tour of the zoo and the so so friendliness and service. This bottle was Christmas gift for a friend and they provided a gift bag along with the bottle. Extra star. read more

Remedy Liquor - Found some! - Beer, Wine & Spirits Near Me - Glendale, California

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Terrible customer service is all there is anyone needs to know about this company!!!! Have made multiple orders without issue and had one small issue with one order. Should have been a simple fix to retain a long-time customer, They simply overlooked engraving a bottle that I ordered as an engagement gift. I even provided proof that I uploaded the file for engraving. They gave me a one sentence blow off response and then completely ignored all future correspondence. Will take up with credit card company and will never order from them again. Absolute customer service morons!!! read more

They use delivery drivers that barely understand English. I called them to let them know that the delivery driver called me and could barley get out what he was trying to figure out... Basically, seemed like the driver didn't even know what a door bell is - all he had to do was ring the doorbell at our office and someone would have came to the door.. When I told him to ring the doorbell, he didn't seem to understand. You might need to speak English in America if your going to be dealing with the public!!! WHEN I called Remedy to let them know they might want to use a different delivery driver, the person I spoke to brushed it off saying it was not someone from their company, but a third party company... First of all, if you are using a third party company that is delivering your product they are still representing your company.... Then we got into it about not hiring illegals....bla bla and the Person at Remedy that I was talking to, had the nerve to tell me I was wasting his TIME!!! IDIOT! read more

I'd give this company zero stars if I could. Terrible company. ordered a glen farclas and a thinker merlot. wasn't going to be home on the 24th of December so redirected it to a local walgreens that sold liquor. Just because of that fedex returned the liquor that was at the local walgreens all the way to california because they claimed Remedy didn't fill out form. there is no way to contact remedy except one email. They never responded until it was way to late. i literally watch the package return to california step by step while remedy ignored all my emails.I filed a complaint with both remedy and fedex and nobody fixed the problem so I had to go back to my bank chase for a refund. Remedy has some nerve trying to charge a first time customer a restocking fee for something they or Fedex did to lose my liquor. STAY FAR FAR AWAY FROM THIS COMPANY!!! I suggest buying from Socal on Shopify. way cheaper and easy to call directly if you have a shipping issue. this issue started December 26th. I finally have the liquor i wanted in two days from socal. today is january 12thth. I had a very dry anniversary thanks to both Remedy and Fed Ex. read more

Terrible customer service and lack of accountability. I purchased a GlenDronach 21-Year Parliament, a $300 bottle, as a retirement gift for my father-in-law. It arrived with a broken seal and leakage, making it unfit for gifting. When I reached out to the store, they refused to provide any resolution, claiming it was my fault for not purchasing their package protection/insurance. However, their insurance supposedly covers transit-related issues like damage, loss, or theft--not defective or damaged products like this. This is about the store's failure to deliver an intact, properly sealed item, not an issue caused during shipping. Very disappointing experience, and I won't be ordering from here again. read more

Remedy Liquor - Beer, Wine & Spirits Near Me - Glendale, California

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I ordered by mail and received the wrong item. When I contacted the company they initially said that it was the correct item but in a different bottle and sent me their disclaimer saying that "packaging may vary". When I disputed that they told me that I could return it at my cost and, once they received it, would reimburse me for the item only. ( I paid $15.30 plus $0.98 for package protection to have it shipped to me plus whatever the cost to return it if I decide to do that). This is false advertising and poor customer service. I would not buy from them again, nor would I recommend them. read more

I must admit: they have quite a selection. A friend recommended them and I went to buy champagne for my wife's birthday tomorrow. The service was rather meh - and the checkout guy was so rude and constantly on his phone that I was on the verge of leaving without the bottles - if it had not been for my wife's birthday, I would have for sure. Would I go again? Absolutely not. read more

Remedy Liquor - Good product, less than acceptable in service. I would not shop here again. - Beer, Wine & Spirits Near Me - Glendale, California

My only experience with Remedy Liquor was through their on line website where I was quite pleased with all aspects of the transaction and delivery process. In looking at the other reviews it seems like there is definately a mixed and uneven customer experience with this company where in my instance I was on the good side of the coin flip. Relative to why I used Remedy Liquors for my purchase, I had been looking for over a year to get a bottle of the hard to find Knob Creek 12 Bourbon in my home state of Michigan but to no avail. As a result of this, I started looking on line for a retailer who is allowed to ship into my state, which is difficult due to state laws, where I came across Remedy Liquor which had very reasonable prices and could ship to Michigan. Using their on line web page the ordering process was easy, prompt shipment followed with good communication and tracking info along the way and most importantly, my liquor arrive safe and sound where I was quite impressed with the packaging. This packaging for a single bottle shipment was about as robust as I have ever seen with a very thick inflated plastic sleeve providing the protection. This is definately something to keep in mind when you consider the frequent abuse you see with shipments from the various shipping companies especially when the shipment is a glass bottle with liquid in it! Overall, based on this experience I definately can see myself buying from this retailer again in the future especially when looking for hard to find liquor where price is also a factor. read more

Remedy Liquor - Beer, Wine & Spirits Near Me - Glendale, California

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Came here to have a whiskey tasting. Easy parking, the room they have tastings in is being redone but is very large, hopefully the new room will have a better selection of chairs. They have an excellent selection of alcohol on the bottom as well. read more

Remedy Liquor - Have an upstairs room for tastings. - Beer, Wine & Spirits Near Me - Glendale, California

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