Rude HORRIBLE CUSTOMER SERVICE they barely know about their products just terrible experience!

I came in here for a wig after a recent bad short hair cut. The lady who helped us was very nice and helpful. Didn't limit me to the amount of wigs I could try on and seemed very knowledgable about the product. And the prices were much better than I expected. I will probably return in the future for extensions one my hair is long enough. read more

Remy - My wig from remy co! Looks great! - Cosmetics & Beauty Supply Near Me - Tempe, Arizona

Always have the products I'm looking for but they do overcharge because they know they are the only hair spot for a couple of miles. I've never had a bad experience but I'm also a regular ha read more

I started to not leave a review, but this must be said. If you are a person of color please I repeat please don't shop here. I have been going to this location since I moved to PHX in 2015. I do not like the way the staff is talked to and treated. I will be honest and transparent although I knew the vibes I was oblivious because my needs were being met. This was foolish of me and I understand the power that people of color have. The way you treat your Brown and Black employees is a reflection of how you truly feel about us. You value our dollar but outside of that no. The taller lady that is a manager is a tyrant. I don't want to go into specifics but please try to find other stores to go to. I see so many people of color frequent this store knowing this. The staff is changed frequently they always have a sign saying they are hiring. I wonder why. The last time I visited was 07/12/2020 with my daughter. Not pleasant at all. Watch out for old products too. Meaning products that have been on the shelf too long to use properly. Daughter bought some eyeliner with read more

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Horrible Horrible Horrible Customer Service... It's sad the business we give as African Americans to these people and they could give a care to even assist you with questions about inventory.. It's understandable that if it's empty then they are out but to inquire when to expect to take a trip back is just as understanding.. I will never patronize this business again due to the service I received today I will never spend my money where I am not appreciated only your dollars count they stare down every black person that walks in thinking they have to take no WE work just as hard to come and be ripped off.. read more

On 3.31.2021 I purchase some hair from this store. on the package, it said 100 percent human hair. So, I went to my beauty shop to get my hair done, my hairdresser sew the hair and went to style my hair. The hair would not curl, so I took it back to the store the clerk show me the package 100 %human hair is BIG AND BOLD, in a very tiny print and I mean tiny it said similar to human hair I will not return BOYCOTT THIS STORE! read more

This place has some very strange restrictions. However, they offer the African-American products I like. I don't like the three try on wig policy. I have a hard time choosing things that I can't see or touch. I want to know what I am buying. Also, they place clamps on the products so that you can't open them to see the hair that you're buying. I learned that if you go to the front you can ask them to remove it so that you can view it. Although they don't state that when you walk in. The employees are sometimes helpful. It's either a hit or miss when I go here. I usually have to spend quite a bit of time to find what I want and need. Usually I'm using YouTube or other customer review sites telling me what products are good or not before I determine what I'm buying. What I like about this place is the prices are reasonable and it's the closest black hair store to ASU. Plus, you can get a rewards card to save money, but expect to buy a lot before you actually save anything from that. That's about it. read more

Remy - Senegalese twists by (on Instagram) Mrsechard. - Cosmetics & Beauty Supply Near Me - Tempe, Arizona

When I walked it in I was greeted the people seemed really nice and helpful any question I had they answered it they had a variety of hair wigs and other things. I didn't see where the rudeness came in but I didn't feel like they where rude honestly I'm from from the Bay Area and the beauty supplies out there are always busy so the fact they even had time to help me was enough for me They should try to get more longer lengths in their small hair bundle pieces because sometimes people don't want to buy a whole pack of hair but just want to add a little color to the their head !! read more

I'm a HUGE fan of Remy co! The staff is always super helpful and friendly, which is so hard to find these days when you visit a hair store. When I want a product not sold by Sally's I know I can come here and find it for a decent price. Don't forget to ask about the customer loyalty card! read more

The employees seem super nice and hard working. It's a nice store with lots of different beauty products. I bought a wig and they gave me a little discount since they didn't have a different shade I asked for, which was super nice. The wig was only $30 and it looks pretty realistic. The only complaint I have is that the wig gives me a super bad head ache because the wrap is too tight in the bottom and it isn't adjustable. At least the wig stays in place I guess but I can't wear it for long without wanting to take it off from the pain. read more

QUEENS AND KINGS OF COLOR... PLEASE don't give your hard earned money to these disrespectful people. I firmly believe I was profiled, and have seen this exact treatment floating around. I came into their store money in hand because my sister recommended it. After I checked out and left the alarm goes off. I'm looking puzzled and walk over to the counter when the lady standing and offered to have her look in my bag for proof. I'm not raggedy and don't look it, I have no reason to steal and in fact, bought products from their store. The lady at the counter proceeded to ask me if my "Coach bag was Real", and then insinuated that the alarms often go off with ppl who have Coach bags... BULLSH*T. If you're leaving their store and the alarm goes off, call the cops because there have been several customer complaints of people experiencing similar issues. What the hell does my $500+ bag have to do with anything and why in the Hell would Coach make such a product as to set off your cheap ass alarm. I've shopped at Target and I know the shit in there is worth more than whatever sad Azz wigs and expired shampoo they got in RemyCo. SAVE YA COINS! read more

I took my mom to this place to get her some hair for her birthday I ended up getting a pair of socks and some knickknacks the people here were OK I didn't like the fact that you have to go to the front of the store to buy a stocking cap in order to try on wigs. That's kind of ridiculous but overall that's what we expect. read more

If it wasn't for the products I wouldn't be here. Horrible costumer service from the OWNERS, no less. The young ladies in the shop are helpful, but when they are busy and a costumer walks up to the counter (2 of us, someone was behind me, I'm not that horrible I waited a good 5 minutes, as one of the owners typed in some codes off the products) why shouldnt I be expected to be waited on quickly and efficiently? I don't go to Starbucks when I am in a hurry, because I know I may have to wait. I just have no tolerance for walking up to a register and not being acknowledged! Customers are the reason your lights are on. Show some appreciation, and treat your staff better while your at it! read more

If i could give this horrible "salon" zero stars I would. If you're looking to get lashes done DO NOT GO HERE!!!! My sister went here and had a severe allergic reaction because they used a type of glue that specifically says "DO NOT USE NEAR THE EYES"! She now has been in the hospital two times due to having a chemical burn on her eyes. The company did nothing for her which just shows that not only are they using the incorrect product for their guests but that they don't know how to treat their customers either. And for the owner of this knock off salon you should be ashamed that you went to cosmo school and apparently didn't learn a thing. read more

This raggedy place lied! When I bought my stuff from here they told me I could get my money back if I didn't use anything... I take it back ... Ohhh only store credit. BET. read more

Rude ass people . I asked simple questions and got major attitude for no reason . I definitely put everything back.

I really appreciate the great customer service. This is a reasonable priced beauty supply store that is always stocked and the staff is friendly and helpful. SJ read more

I love this place. I was so happy to find a beauty supply once moving to the area. The selection is great, products are reasonably priced, and the staff is friendly. I had an idea of what I needed but did not exactly know and the clerk literally walked me around and assisted my in finding what I needed. read more

They don't carry the 27 piece hair weave set.. When asked the young lady gave me Outre Duby *side eye do you not know what a 27 piece is.. I really need to find another hair store.. read more

I've been in Arizona for 4 years now and have yet to find a beauty supply store that has everything I need in one location! When I found this place I fell in love it puts me in the mind of a beauty supply store at home (Detroit) I love it!!! Even tho it's 40mins away from where I live it's well worth the drive! so happy I found this place! read more

This business has deceptive business practices and is not a good business for minorities. They are quick to take your money and do not do exchanges even with the receipt. Bad customer service. read more

I visited the Van Buren location and I think the variety of products they sell is amazing including the fact that they sell very reasonably priced clothes that is a big plus. However, I am not sure I would exclusively go there to buy beauty products as they are limited. read more

I came to this place needing hair extensions!!! JAY (woman) was very helpful !!! Extremely helpful in my opinion needs a raise. I'm not the easiest person to shop for and she gave me made me comfortable and I left a satisfied customer!!! read more

This was my second visit to this store and again, I experienced GREAT customer service and the young lady that helped me, really knew what she was doing and talking about. I will continue to purchase my products from this store. read more

From the moment you walk in the staff is extremely kind and helpful. Everything you need is in this store! Amazing location! Tremendous selection for everyone! I highly recommend. read more

The manager is rude and has horrible costumer service. The jewelry is also very cheap. Disappointed especially considering it's In a good location. But luckily there are a lot of similar beauty stores nearby!! read more

Horrible customer service. They speak very rudely to customers, what makes it worse is they speak that way to customers who are attempting to buy items. Do NOT shop here. Try wig land, hair land, or mid k where the customer service is on par. read more

Extremely poor customer service and dissatisfaction with an exchange with the original receipt!! I would highly recommend shopping at other minority owned businesses like Mid-K and Sunny's who value, respect, and honor business policies for paying customers. #remyconeedstogo read more