Been living here for a few months and it's been great! The maintenance staff is top notch (shout out to Leonard who fixed ac in one day on the weekend) and fix problems within a day most of the time. The gym and rooftop pool deck are both very nice. The location next to the park is really nice to come home to and the proximity to Ralphs can't be beat. read more

DO NOT LIVE HERE! This is NOT a luxury apartment if not for the location & Windsor name it would be $1200-$2000 max its not newly renovated everything is from the 90's. Overpriced, Rude management, questionable business practices!!! I moved to this place because it was a sister property to my previous one in texas since i didn't know the area. But it was even remotely similar! All the units have white or light carpet which is gross holding every person before you germs, allergens etc. The only positive thing is the location and its a quiet building. When i 1st got there they immediately started treated me like i didn't belong there as if i didn't pay the same rent as everyone else. 1st i got a letter saying my son was an unauthorized occupant!!! I just moved cross country with my kid 5 days before that i went off on them!!! Then within my 1st month i got another letter from a lawyer saying he represented the property and that i couldn't not walk out thru the garage anymore & that i had to use the door like everyone else i refused since every time i saw their fake smiles my stomach turned especially Liz Samonte the manager. Also the letter mentioned something about my dog peed in the garage, so why not an email or phone call? i went an asked this she (Liz) smartly said we just stating the facts... hmmm ok. So you needed an attorney to try to try to scare me? Didn't work! Then in the middle of summer my ac didn't work for 2 weeks daily complaints then it was partially fixed. The security guard Everett never goes home even after he is off he hangs out on the property with the office or just at the security desk with who ever is working or spends the night on the property because he is dating a girl who lives there which makes him see more than he needs to of your life when is just supposed to be at the front desk!! Mold grew in the tub because the water never stopped leaking even though i told them repeatedly one of the reasons i stayed with Windsor was because you can transfer to their different properties but when i went to request a transfer because i was so unhappy & uncomfortable. 1st i asked to move to 1 bed because i no longer needed the 2 bed they made my son feel so uncomfortable he moved out. I was making adjustments though living in LA since i own my own company & now needed a 1 bedroom which they denied my request for... when i asked to transfer to another property at the mandatory 6 month mark, Wayne the main manager literally laughed in my face, walked away while i was talking and said good luck with that. That was it!!! I contacted the corporate office told them how i was being treated & they let me move out. I went back to clean after moving they refused to let me saying its their job anyway just so they could over charge me for painting the entire apartment because of scuffs on the walls & saying i had to replace the old ass carpet with brand new carpet because they couldn't remove a stain??? All lies the carpet WAS NOT new when i moved in so why do i have to buy new carpet? Which im sure was lie, they probably cleaned it then charged me to replace it. I HATED this place & the people there. Then i went to check on some mail that was delivered there after i moved and out the blue they tell me i have 30 days to give them $1300 for cleaning & carpet!!! Are you insane??? Every unit in this place is $500 more than it should be. Old interiors, dingy nasty carpet & garbage employees! Unless your a student & NEED to stay there you can do much better for your money trust me! If you notice i never write reviews but this is needed! Your $2500 is better spent elsewhere & there ALOT of newer, better options at that cost shop around it will save you money, time & headache. You have been warned!!!! read more

Lived here for over 6 months and it's a great deal for the area. We love our views and all the dogs in the building.

Nice clean place. Thick concrete walls and windows so it's really quiet. Park side is even quieter. They fix issues (I.e clogged drains, etc.) really quickly and they have an online site to put in repair requests. Great place. read more

Excellent place to live!! I have great views from my room, for such a reasonable rent. Parking is gated and secure, so I never worry about my car. Front desk staff is amazing and always there to help! The whole apartment itself is secure, you need a key to get in the building/elevator, and the surrounding gates are locked at night. Will definitely be living here again!! read more

Great place to live. If something is broken or need fixing - immediate 24hr repair window. Plus clean place.

The concierge is here around SOMETIMES. They leave a note at the desk telling you to call a number if assistance is needed and no one ever answers the number or the front desk just rings and rings. If you had a package delivered or ordered grubhub, etc, it can be a nightmare. Management seems to not care. read more

I lived here just over a year and absolutely enjoyed it. Sure there were issues from time to time like one elevator not working for a day or two, but that can and does happen at any apartment building. Denae and Brandi are extremely nice, helpful, and are always looking for ways to upgrade the property. I would recommend this property to anyone! read more

Wow, what a disgraceful place to live. I would rather live under a bridge than live here, and listed are the reasons why: (1) Cockroaches everywhere!!! Want to use the pool on a hot summer day or relax in the jacuzzi? No way! I had a cockroach crawl into my cup and noticed it when I lifted it for a drink. (2) Elevators are constantly broken and reeks of dog crap all the time. (3) Piping needs to be replaced, but management is too cheap: sinks clog back up, water temperature fluctuates (either only hot water or only cold water). Management is slow to send maintenance for repairs and when maintenance does come, they admit that it's a long running issue and there is nothing that can be done to fix the problems. (4) Management team of Wayne Newell (property management) and Liz Samonte (assistant property management are incompetent, liars, rude, and completely unprofessional. They will lie to your face and nickel and dime you. I think these people were hired straight out of the DMV office. The only good thing about living here are the nice security guards who also act as pseudo door men, except for one named Julio. He is rude and pouts like a little school girl. read more

This is a wonderful place to live. I have lived here for almost two years and enjoy the building and my neighbors. I worked with Brandi to secure my apartment and she has kept in touch with me to make sure my needs are being met as a resident. The rest of the building staff is lovely as well and they are constantly posting events to engage the residents whether it is free yoga on the rooftop or a resident barbeque in the summer. The building is also very pet friendly, which I was worried about as I am not a pet person, but there has never been a problem and I've grown to love my furry neighbors along with everyone else. They are also constantly making improvements to the building so that the resident experience is top notch. read more

Renaissance is a very good apartment complex in a fantastic location. I've lived here six happy years. When you see negative reviews about this place, bear something in mind: Most of the negative reviews come from 20-year-old brats, usually the type that I'm happy to see get evicted from this place. Some are bitter trust-fund babies who have excessive needs for pampering, and some are a callow bunch who just haven't yet cultivated the ability to appreciate the incredible cultural and culinary offerings within walking distance of this place. Here, you come home to a rooftop pool view that rivals many of the most popular downtown lounges. You're incredibly close to all the buzz at Staples and Nokia and LA Live. Great new restaurants and stores keep popping up. And you're square in the middle of the downtown LA revival that's getting international buzz. Not bad, really. And the rent is very fair for all you get. Staff is great, personable and professional. Sonia, Liz, Wayne, Dale, Jonathan and others all take care of us and find fun ways of connecting residents. No apartment complex is for everyone. But this one is great for working professionals who appreciate what's happening downtown. read more

I moved In about 2 months ago. I don't have that many complaints except two. Guest Parking: extremely inconvenient. I am paying about 1800 for a studio apartment. If I want friends or family to come over, they should not have to jump through so many hoops to come visit me. One particular concierge staff is rude to me. He gives me dirty looks every time I have a guest over. As if I'm inconveniencing him, as if that's not his job. Which brings me to my second complaint: Staff: although most of them are very friendly, there is no reason why any of them should be anything less than incredibly nice. I pay a lot to live here. I don't need their attitude, and I definitely don't need to be walking around on eggshells. This is my home, I should feel comfortable. read more

Lived here for about 5 months now, the views of downtown are spectacular and everything you could need is in walking distance. Great location! read more

(1) My rent for a STUDIO is $1680. On top of that, I pay for internet and electricity...and yes, also trash and water. IF YOU PLAN ON MOVING HERE, MAKE SURE TO ASK THE LEASING AGENT EXACTLY WHAT YOU WILL BE PAYING FOR BECAUSE THEY WILL NOT TELL Y OU IF YOU DON'T ASK. I chose to move here because I thought $1680 was an okay price since parking is included but no one told me I would also be paying for trash and water. Even on move-in day, the leasing agent led me through the leasing agreement quickly and told me where to sign without going over the provisions explaining that I would be billed for water and trash by a 3rd party company called Minol USA. So basically, I am living in a tiny ass studio for more than $1800 a month. yes...ONE THOUSAND EIGHT HUNDRED. (2) MAKE SURE TO ASK THE LEASING AGENT WHAT THE GUEST PARKING SITUATION IS LIKE! I was stupid and fell for my leasing agent's misleading statement of "Yes, we do have guest parking...even over night guest parking! :)" To my dismay, MONTHS into my lease, I got an e-mail from the management explaining the ridiculous "guest" parking situation they have here at Renaissance tower. (1) Guests are allowed to park in the guest parking spaces for FOUR hours MAXIMUM. (2) Guests are not allowed to park (for 4 hours in a row) for more than two days in a row. (3) Overnight guest parking is okay upon ADVANCE APPROVAL by management. So basically, if you want to have any guest over for more than 4 hours in a day, you are risking getting your guest ticketed or having their car towed. So why even have guests over at your near $2000 studio? Just don't. (3) I live in a studio facing Olympic, meaning I can never have my window open because there are sirens and obnoxiously loud motorcycle sounds 24/7. If you want to sleep well, never open your windows. (4) They also shut off the water like once a month due to plumbing issues. Last weekend, they shut the water off without advance notice from about 2:00 pm into the evening time so I had to go take a shower at Gold's Gym. So far, I am pissed off about my living situation here. The leasing agent probably went over the leasing agreement with me in a matter of 5 minutes and I supposedly agreed to terms that I was not even aware of. Not to mention, I was never given a copy of my leasing agreement until I had to ask for one to check up on the guest parking provisions THAT WERE NOT EVEN IN THE LEASE AGREEMENT! If you want to live here, make sure you have a shit ton of money you don't mind just throwing away and that you ask the leasing agent to go through the whole leasing agreement with you before you sign it, and i mean EVERY SINGLE PROVISION so you know exactly what you're getting into. Obviously, this is a learning experience for me because now I know I shouldn't be stupid enough to rely on the management here about anything. Overall, I WILL NOT BE RENEWING MY LEASE NOR RECOMMENDING THIS PLACE TO ANYBODY. DON'T MOVE HERE. read more

Nice enough community and resources, but don't ever mess up on your rent payments. I'm being sued for $630 (in addition to the already somewhat overpriced rent) in "administrative fees" because they had "no record of receiving" the rent payment I dropped off in the overnight box. No warnings or follow-up on the late rent, just an official court summons taped to my door. I had to pay right away because they threatened immediate eviction, which means I get to spend this afternoon filing counter-suit papers. Yayyyy. Seriously, if you're even remotely tempted to rent here DON'T RENT HERE!!! You'll get sued. read more

There are 2 reasons why I won't give Renaissance 1 star: 1. The views are unrivaled. We lived in an apartment facing Grand Hope Park which will not get built over any time soon with an amazing view of downtown. The rooftop deck is the best I've seen in DTLA and I've seen most of the buildings around. 2. The location is amazing. I'm not a big fan of LA Live because it's so touristy (and it's gotten worse in the last 2 years) but you're right next to the new Whole Foods, and Ralph's, all the bars/restaurants along 7th and popping up all over central downtown. Now for the reasons why I can barely give them 2 stars: I've lived here for 2 years with my fiance (and he's lived in the building for 4) and the place continually gets worse. Among the constant problems we deal with: There are only 2 elevators serving 20 stories of the building, and I do not exaggerate when I say one elevator is down at least twice a month. Not to mention the fact that people have to use these elevators for moving. They are 30 year old elevators and need to be replaced, and when we approached management about getting a reduction in our rent when one of the elevators was down for 3 weeks, they refused. The parking garage is terrible. Massive water leaks leave showers of water, and the worst part is the grease tank storage for the restaurant on the ground floor that occasionally backs up and makes the whole garage reek of rotting food. The general age of the building. Management does the bare minimum to maintain the place, and even when they take on "renovations", they take forever and aren't that great. The redo of the lobby that was supposed to take 60 days took over 4 months and only involved changing the furniture, adding a coat of paint, and adding a new reception desk. And the electronics for the doorperson to buzz people into the parking garage and the front gate have been down for almost 8 months, and maintenance cites old electrical issues. The roof renovations were projected to last 3-4 months and started in October, and we are still waiting for it to re-open. Our apartment itself is fine, but the carpet was already about 5 years old when we started living here and I have terrible allergies, so it's only gotten worse over time. The day-to-day maintenance staff is pretty timely, but they also don't seem to be able to get permanent fixes. We are on our third full replacement of our dishwasher because they never seem to drain properly and they will probably have to replace it again when we leave. Our microwave died and had to be replaced as well. Our air conditioning broke down last fall (the hottest time of the year) and they couldn't get a replacement done for 4 days so we had to just deal with the heat. While we were paying amongst the cheapest rents for the location (we researched almost all apartment buildings in DTLA when deciding where to move next) I don't think it's worth the headache of living there. You will deal with a constant inconvenience of living in an old, falling-apart facility with staff who I think at least care a bit about their tenants, but their ownership (Windsor) definitely doesn't want to invest in the place to bring it up to level with nearby facilities. We are moving to an apartment building in Little Tokyo for the same rent, and we get a bigger and newer place with much more attentive management staff and it's still in a fantastic location. If this place seems too good to be true for the price and the location, you are thinking correctly and I definitely don't think you even get the value that you are paying for. Unless you are a person who literally spends no time at home and just needs a place to crash, I HIGHLY DISCOURAGE anyone from living here. read more

Can not give an even lower review than that. This place is shitty. Management team only wants money without helping at all. Do not come live here. There is also a lot of noise and disruption at night that you won't be able to sleep well. I really regret signing the contract here because of the nice girl I met while I visited the apartment at the first time saying she lives in the building and loves it which later on turns on to be a total bitch and not helpful and fake. read more

I lived here for two years and I'm moving out because I need more space. They have a wait list for their 2 bed/2 bath options and besides, those units are in the main building. The main building only has two elevators for the entire 16 floors. If someone is moving in or out, getting up and down can be a challenge. I didn't live in the main building but occasionally had to use the elevators to get to the pool area or laundry facilities. They have a gorgeous park (Grand Hope Park) right against the building that is accessible during daylight hours. After hours, residents are required to skirt the edge while entering or leaving the building. Two of the park gates have electronic access control to allow residents to enter. It's a really nice feature. Their rents are a little higher than other apartments in DTLA, but only by a hundred or so bucks. This is probably because of the proximity of Ralph's and having the park abut your building. The management staff is very friendly and will accommodate concerns quickly. Maintenance requests are handled pretty quickly, also. The one negative that stands out is the sewage treatment device installed in the garage and its constant boiling over. It belongs to Yojie Restaurant and it boils over once a month almost, and it smells terribly in the garage. They really have to address this constant nuisance. Sometimes you have to cover your nose until you leave the garage. Otherwise, this is a decent place to live. The location, combined with inexpensive rents makes it a good option. read more

Bad Leasing Agent ! The leasing agent Clio reveals very limited information to poeple who interested in the apartment. No pictures, no correct layouts, no showing model room. Like studio, there are 3 kinds of layout but they don't let know you which kind of layout it is. Even if you know the layout, they don't have model room to show you, or don't have any room available to show you. If you got lucky to see an unoccupied unit, that unit layout probably is not the one your gonna have. So that means before you put down the deposit, there's almost no chance to see how the real layout looks like. If you don't know how it looks like, how can you make decision? The other thing is even they post A LOT of ads on craigslist for future available units. But when you come there, they always have 1 or 2 left. The only way to get those future avaible units is to keep calling and ask. Since have them put you in the waiting list won't be able to get your desired units. Since they won't fit your requirements but just get whatever is available for you. In conclusion, it's really painful to deal with Clio. I can't never have my choice but only force to have an random unit no matter if I like it or not. Even so, since it's very close to FIDM, it's still very popular. read more

I lived at Renaissance Tower for a year and while I liked my apartment on the 16th floor the property management and customer service at this building is sub-par. From the move-in to move-out experience I would not recommend living here to anyone. While I lived here the 2 elevators that serve the parking garage plus 16 floors were unreliable. There was a time where we had one working elevator for over a month. I had to contact the property regarding the jacuzzi being a weird color because it clearly wasn't being serviced. My guest's car was towed, they tried to charge me for being locked out of my apartment and purposely delayed letting me back in. Oh and they billed me for fees in excess of what was stated in my lease upon move out. It was resolved weeks after I had moved out and I never even received an apology from the property manager for the error. Terrible customer service. I do not recommend renting here. read more

Sierra B's review from 5/7/2018 and Jessica B's review from 4/27/2018 do a good job at summing up the issues, so go read their reviews. Bottom line, I do not recommend moving here. If you currently do not live here and are reading this, and end up deciding to move here regardless, you heard it here first and have been forewarned of the issues. Don't complain when you experience them firsthand! read more

Let's start by mentioning how rude, awful and unhelpful management is (Wayne and Brandy on top of the list). Rent is super expensive for average amenities. I used to pay $2,135/month for a one bedroom (excluding parking and all other utility bills) and I had carpet flooring, no washer and drier in my unit, my guests had to pay for parking, and absolutely nothing special in the building. Yes I was late to pay rent sometimes and had to pay late fees on top of that. I take part of the blame cause I signed the lease from the first place. When my lease ended, they charged me $1,000 for cleaning, paint and carpet replacement although I have NEVER spilled anything or damaged the carpet. They took it out of my security deposit. My lease was only for a year. I didn't leave anything in the apartment, tore nothing, damaged nothing, but they said the carpet was not exactly the same as when they rented it out. I mean do they expect residents not to walk on it? I asked them did you try cleaning it first? They said no. Total unprofessionalism and non-sense. Do not recommend this building for real. There are tons of buildings in downtown LA that are modernized and cheaper. read more

I can't wait for my lease to end, there is always something like elevators not working, garage smelling bad, i am waiting for maintenance to fix a leak since 2 days ago.. the worst is that management office or people from leasing never helps, they always blame ¨contractor find an excuse to bother you more. DON´T LIVE HERE! read more

Best high rise living in LA for the location and money. I moved to LA from out of state for work and did all of my future home hunting online and by phone. The staff at Renaissance Tower made it so easy to make a decision and rent prior to my move. I've been living in the building since Spring 2015 and it's great! Secure building and underground parking garage. The building shares the block with FIDM with its own public park (locked at night). Everything is in walking distance - Whole Foods, Ralph's, Petco, Target, Macy's, the Metro line trains, and I could go on. Repairs are completed same day by maintenance. Recent renovations of interior building, units, and laundry rooms with brand new machines, and a current remodeling underway of the first floor main entrance area. At times, there are issues with one of two elevators not working, which I believe is mainly due to there not being a freight elevator for move in and move out which causes weight-bearing strain to the regular elevators, but the management staff sees to their repair as quickly as possible. Staff and management team is friendly and accommodating. I would definitely recommend to others. read more

Awful management trying to take advantage of residents financially. They charge extra for everything so they can make more money. I was locked out of my apartment because this building is old and my door lock popped and got stuck. Out of no where, there was a "new" policy to charge residents, it was $75 dollars. Very unreasonable of the management to take advantage of the residents. Compare to other properties in downtown, the Renaissance has bad customer service, and the personnel on-site do ruin the living experience. read more

Hmm... why don't I want to live here anymore? 1. Rat running down the hall... not for this amount of $. Definitely the last straw 2. Toilet continually floods... fixed quickly, but still a recurring problem. 3. My view is of naked hobos on the street 4. Gym is not fixed, exercise bicycle is still broken and treadmill doesn't work. They haven't fixed them in over 9 mos. 5. Water drains slowly, so i'm showering in a shallow pool by the end. 6. Electric stove. hmm i wonder how much they paid to try and filter my review. thanks yelp for putting a price on freedom of speech. read more

BEWARE OF THE CONCIERGE I had a daughter live there for 6 months and thankfully she graduated since we moved in paying $2000/month and when the lease rolled, they wanted to up the rent to $3000! Their idea of spending a few bucks on upgrading some outdated interiors and jacking the rent way up is brutal so once you move in they think they've got you- When she moved out, Time Warner couldn't pick up her equipment for 2 weeks so we packaged it all up and gave it to the concierge to deliver to the manager. We wrote instructions for the manager to give it back to the concierge the morning of the pick up by Time Warner and followed up with phone calls to remind her. Sound complicated or difficult? Shouldn't be especially when you consider the amount of money you pay them. Well, Time Warner showed up and the unit wasn't anywhere to be found...Hmmm...we handed the equipment to the concierge and it got lost...The concierge also double booked the 1 truck parking area to move in/out the morning we were due to move out. Well, when I discussed with him, I guess he took it personal and decided to get even. The property management decided the concierge was innocent and it cost me $378 to pay for the equipment. The property management also tried to overcharge us upon reimbursing our security deposit by charging us for additional cleaning the kitchen even though they were going to remodel it. They did however see the error of their ways and didn't hold back other than carpet shampooing. Bottom line--Way overpriced and better not have to ever rely on the concierge or upset him or he will get even... read more

Renaissance Tower is a great apartment complex! I've been living here six months and have no complaints. Lobby and other areas are kept up to date and clean. Garage is secure and convenient. Always feels very safe, even at night. Concierge, maintenance and leasing office employees are all very friendly and will go out of their way to help you quickly and efficiently. I would recommended this place to anyone looking for piece of mind, comfort and quality. Top notch facility for sure! read more

Moving here has been wonderful! My roommates and I moved across the country and arrived without a solid place to call home - after air bnbing for a few days we found Renaissance Tower. Pure is absolutely amazing and helpful and even made it so we could move in a day early due to our air bnb ending. The roof top pool is beautiful and looks right over a park and they were very very helpful with accommodations for my SD. Even with all of the renovations happening they have been great at letting their residence know what's happening and giving them time to prepare for those changes or renovations to happen. read more

I've been living at RT since the summer and I have no complaints with the building. It's a great a location to everything, the amenities are always well maintained and clean, and the staff is always there to help whenever you need it. Front desk, leasing office, and maintenance have helped me out on numerous occasions and are always friendly and more than happy to help if you need something. I love living here and as long as you do your part and take care of the place then RT and it's staff will take care of you! read more

I lived at the Renaissance Towers for 10 months before they decided not to renew our lease. They said they wanted to renovate our apartment (which it did need) but I later found out that they were in fact not going to renovate it they just wanted to kick us out which was fine considering that we had a miserable time while we lived there. I now live two blocks over, closer to LA Live and I actually have to deal with LESS noise and disruption because I am in a much nicer building. The price did not bother us because we understood we were getting what we paid for and unfortunately your money will not go far in Los Angeles, however, there were SERIOUS breakdowns regarding the management. 1) Moving in Liz was more than happy to call us on vacation demanding payment early and before we needed to move in. We bent over backwards to get her the proper paper work but she couldn't even tell us where to do our laundry, where trash/recycling was, or about guest parking. She also conveniently forgot to mention that she would be our neighbor down the hall which I will touch on later. 2) One day in the elevator, Liz confronted another resident about their overdue payments. I was so embarrassed to be witness to this. I could NOT believe how nonchalantly she breached the resident's privacy and I felt so bad for the man that she was humiliating. That is their business, NOT MINE. 3) Liz would constantly complain that she could smell weed coming from our apartment and she would complain to other members of management. How would she have felt if I asked her in front of her peers, "Why can I smell your nasty meals and trash wafting from your apartment while I'm in the hallway?" That would have been incredibly rude and honestly I could just escape the smell by walking into my own PRIVATE residence. 4) According the Americans with Disabilities Act it is illegal for you to discriminate or intimidate us because we self medicate through LEGAL means. For Liz and Wayne and anyone else for that matter to complain about smoking/cooking with and the general use of LEGAL medication is none of your business & I can personally vouch that it was NOT smoked within the apartment because that was perfectly stated in the contract. Liz's nose should stay away from her neighbor's doors. 5) We were constantly voicing our concerns over parking and when we finally secured a second parking space for $125. They gave us the worst possible place, in the former guest parking space so people would constantly be parked in our spot. It kept happening and they kept doing nothing about it. When I went into management to talk about it, Wayne yelled at me and said that it wasn't management's problem. Oh really Wayne? Because I'm pretty sure you were the ones I was handing the checks to so that's funny. You're more than willing to accept my checks but less than willing to actually help me when THE SAME PEOPLE kept parking in my spot. 6) As most buildings do, Renaissance has promotions for residents if they refer a friend. At one point there was a sign that read "$500 for friend referral" and then a couple months later there was another one that said "$750 for friend referral". I had a friend that I knew was looking for a place so I thought of her and I honestly almost took a picture because I knew Renaissance would try to pull a fast one and try to give me only $500 for the referral but I didn't because I wanted to test them. Long story short- they failed. I personally brought in my friend and we made sure I would get the referral. The check came in the mail and it of course was for $500. I mentioned it when I took in my rent check and I figured they would at least apologize. Instead, Wayne called me a liar. 7) The last time I went in to speak with management it became very heated very fast. I gave them my list of complaints, ranging from people stealing things in the laundry room to noise at night by the pool to the treadmills NEVER WORKING and instead of accepting my complaints and being professional about it, their response was "Well your boyfriend does blah and blah and blah!!! SO there!" It was like speaking to middle schoolers. Instead of them being like we are so sorry for everything falling apart constantly (i.e. the ELEVATORS) and being disrespectful to our younger occupants who are students and who don't always know their rights they NEVER APOLOGIZED. They accepted no accountability & for that I was more than fine walking away when our lease ended. I will make it a point to NEVER live in a Windsor property again and the entire point of me posting this was to publicly shame them & their practices. You guys are such an embarrassment and you probably thought that I would forget about it and there was nothing that I could do about it. Grow up and do your job. The only person who was pleasant was Karen and it was simply because she wasn't rude. Los Angeles is hard enough if you have no friends and family in town but they made it downright unbearable. read more

LOCATION: Great location if you live or work downtown. Good access to the freeways, but it is near the worst consistent traffic in all of LA. Good luck getting anywhere in the morning and even commute hours. PRICE: The price is high for the area, but you do get better than most places in the area. Contracts are locked in either 12 or 14 month periods with month-to-month extensions being at market rate +$350/month, which is absolutely ridiculous. Additionally, after your first year, the rent increase was almost $100/month. They have a consistently high occupancy, and the apartment is owned by a large company, so there are no negotiations on anything. MAINTENANCE: The maintenance guys work hard and almost all the time. Everything was fixed rather rapidly, but that has slowed since the change in management a few months back. AMENITIES: Hard wood in the kitchen, and carpets in the rest. Half the apartments here have been renovated (with the disproportionate price increase attached) while the other half have not. The floor plans are all very awkwardly shaped in the lower floors, but the higher floors are better. The pool area is nice, but rather small and crowded due to how many people use it. The gym is minimal, but works. PARKING: Great if you live alone, but if you have a roommate, then you only get tandem parking. GUESTS: Guest parking is almost always full, and street parking a valid option only late in the evening. Good luck. OTHER: They have been doing a lot of movie shoots in the building recently. The problem with this is the management only gives you a 24 hour notice. Additionally, the movie crews frequently block access to one of the two elevators for the entire day, making long wait times just to get in and out of your apartment. A few months back, AT&T was filming a commercial in the lobby, and we were told that we would be delayed no more than 30 seconds before we would be allowed into the elevator. It took 45 minutes to get into my apartment, grab my car keys, and leave, making me late for work. I emailed the management, and they said the problem was on AT&T's end and should be fixed next time. Another film shoot happened a few weeks ago, and the exact same thing happened. My emails to management have not received any response. What bugs me is the building accepts large payments for use of the property as a filming location. However, the residents are the ones being inconvenienced, and we receive not even an apology. I honestly have never felt that a building owner has wanted me to live in their place less than here. It is a so-so building, but understand that the renters are not their highest priority. read more

I lived at Renaissance for 2 years. Loved it. Im only giving 3 stars for a specific issue ill explain below. I lived on 16th floor and had an awesome view and upgraded apt with upgraded appliances and countertops/cabinets in kitchen and bathroom Initially when i first moved in i had a 3 month free concession which of course was not reoffered on my renewal. For the first 1.5 yr living there they were steadily remodeling something (rooftop, "skylounge" and lobby). When it came time for renewal, being that i was so attached to my apt and the pool view i renewed my lease for additional $150 a month, and that was after some negotion (their initial lease renewal offer was ridiculous) The management has changed and i cant really tell any difference if they are better or not but they are sprucing up the place adding more paintings in the halls. The concierge/security guys are super friendly and if u get to know them they will go out of their way to help you out, even your guests. The rooftop has one of the best views of downtown by far but it closes at 10pm, which is lame. The maintenance guys are friendly and respond promptly. One of the 2 elevators is broken atleast 3+ times a month, minimum which is annoying if your on the top floor. There are no washer/dryer in unit but ones on site and usually can find ones to use. its 1.25/1.50 a load. Here are basic pros and cons Pool/roof top: pros: one of the best views of downtown from the pool, they just added grills for bbq'in con: rooftop/pool closes a 10pm, no exceptions. says thats its heated but i can never tell Gym: pro: open 24 hours con: only 2 treadmills and 2 ellipticals so u often have to wait or comeback if you workout in "peak hours" Lobby: pros: trendy cons: not ideal spot for wifi lounge if your lookin for something a little more quite or study like atmosphere as there is constant foot traffic and convo from the fidm kids Parking: pros: no extra fee for parking, assigned spots and guest parking cons: if u have guests coming or going late night or forget your fob and are coming in late you may have a difficult time getin in as often the night guy is "off monitoring the property". Safety/Security: pro: enclosed in Hope park whose gates close at 6pm and theres no gettin in unless u have Fob or come through parking deck con: if u have company you have to physically go down to let them in as there is no buzzer or calling system or u have to know the secret glass knock or securities # to have someone go open the gate. Location: pros: everything downtown at your fingertips (LA live, Ralphs, LA metro, plenty of eating spots, the park, and of course Dannys Taco Truck cons: traffic can get painful and noisy due to events at staples center Residents: pros: generally friendly cons: lots of FIDM students so younger crowd- which could be a pro depending on your age In general i loved my time living here and although i thought rent was a bit pricey, everything downtown, especially in southpark area is going up. My main issue with Renaissance is regarding their pet policy. When i initally moved in i was told they accepted pets and there was a pet deposit and rent. I was never told any restrictions and on their webpage at the time (prior to new management) it specifically listed "Large Dog Welcomes". A year after living there when i finally decided to get a dog i spoke with leasing agent about getting dog and was told it would be fine and that i needed to drop off deposit and start paying pet rent. I got an English bulldog and when registering him with the office i was told by property management Large dogs werent allowed and that i would need to move or get rid of my dog!!! ( i was irate. After several discussions with management and pointing out that they still had LARGE dogs on their website (which a month later they finally took off after continuing to advertise it in their craigslist adds) and no one mentioning this to me at any point nor informing me prior to my dog purchase which i told them about, they agreed to allow me to stay. Initally telling me id need to move once my dog was over 25 lbs, but of course they wouldnt just let me out of my lease so after some conversations i was allowed to staythru the end of my lease. Although still upset about that incident knowing there are other over 25 lb dogs in the bldg, i figured not worth putting up a fight for and found a new spot. although i was sad to move, my dog is happier now living in a building with other dogs that arent lap dogs and dont all have small dog complex/Napolean syndrome, yipity yapping all the time. i would recommend Renaissance to any person who works in/around downtown, who is from a NE city like NY or Phili and want to be able to walk to everything once they get home, or anyone who likes to tan and enjoy a good view or who owns a lap dog. read more

It's almost been a year that I've moved here and I have no complaints whatsoever. It's especially nice if you're going to FIDM because the apartment is on the campus. The office, security, management, just all the employees are so wonderful and sweet. Truely deserves 5 stars! read more

I am a very Sad Iraq veteran, who really needed my security deposit back, but honestly you can't get it back. Here is the truth about Renaissance tower. It's great for short term and if you don't have pets, and if you don't have a car. But if you have pets it is 100% guaranteed they will keep not only your non refundable pet deposit but they will charge you for replacing the carpet when you leave no matter what. We were charged $836 out of our deposit after we paid almost $200 to have the carpet professionally cleaned. We did everything we were supposed and were even told by Dale the maintenance supervisor that we were good and that we only would have to pay for touch up paint. But even though the carpet was clean they pulled it up because they were replacing it anyways they found some pet stains underneath and charged us for it. There was no cause to pull up the carpet to find those stains. They replace the carpets because they want to. Don't live here if you have pets go to the Gas Tower which is also pet friendly and cheaper. You won't have a problem there with the concrete floors. read more

I just moved out of this complex, from living here for 2 years! As much as I love the view and the location! I am not a fan of management. The first year I was here I worked with Karen who was amazing, absolute best leasing agent, then she left starting my second year and things just got a lot harder to handle. I think that the prices are WAY to high for the the sq ft of the apt. And I had a 2b 2b. They do have great security though, who are very friendly and make living there more enjoyable! I would say if you can afford the prices and want to take a chance on management live there but it may become harder and harder to deal with as that is what happened for me. read more

I've been living in Renaissance for 8 months now, and I wanted to write a review to help other potential tenants considering moving into the building. When I moved to LA in August, I was so unsure about moving into Renaissance because it had some negative Yelp reviews. However, after moving here, I would recommend the building 100% for someone with similar needs as me - I'm a graduate student, and was looking for an affordable but nice place downtown. Renaissance met my needs perfectly. What I like about Renaissance: - Friendly, professional staff. Liz in the office is great - she answered my million questions before moving in/signing the lease, and addressed all of my concerns. The front desk/security guys are also awesome - always friendly and attentive. - Quiet community. I've never had trouble with loud neighbours and the whole building has a general sense of calm/quiet, which I appreciate. - Great amenities. The gym has everything I need and is rarely busy in the mornings when I go. The rooftop pool is also rarely busy and is a great place to relax/swim/tan. - Affordable rent! Good value for money. - The location is great - 30 seconds from the grocery store, and the building is attached to Grand Hope Park, which gives you nice outdoor space. This area of downtown is also much nicer than most, and feels safe at night. They close the park at night, and only Renaissance tenants can get in through the locked gates using their fob keys. - Parking is included in your rent and is directly under the building. A big plus! - Plenty of laundry available - it would be better if laundry was in unit, but there's plenty of machines per floor so it's not really an issue. - Clean units. Our unit was newly renovated and is a corner unit so it's basically all windows. I'd highly recommend getting a corner unit if you can! I honestly have zero complaints so far from living in Renaissance. I really love it and would recommend it to other graduate students or young professionals looking for a nice, affordable place downtown. read more

This is a great place to live in DTLA! The rent is expensive, but most units are beautifully and newly renovated and really every decent place in DTLA is going to be expensive. The office staff is great and helpful (even after I moved out)! They also really make a great effort to build a community with lots of events and giveaways. Guest parking is an issue, but I feel like parking issues are just part of the reality of living in downtown. This building only has 2 elevators, so if you live on a higher floor, this could end up being annoying, especially when one is reserved for move out. The location is great too! You are within walking distance of LA Live and very close to freeways. Also, if you are a FIDM student, you are located just feet away from campus, so it will only take about 2 minutes to get to class. This part of downtown is pretty safe, and the building is located inside a park that is gated and locked after 6PM. I would definitely recommend living here! I know that if I ever have the need to live in DTLA again, I will definitely go back to Renaissance Towers! read more

The Renaissance apartment complex is in a fantastic location. It is a secure, friendly, quite and clean place. Fine minutes walking distance from LA live, from stores, cafes and restaurants. All of them next to your apartment. There is not any doubt that you will love it and you will enjoy your stay. if you have family with kids it is very good since there is the advantage of the grant and hope park. I have lived here for two years and I loved it. I Definitely recommended. read more

I lived there for 3 years. I loved it for that first year I lived there! The management was great and helpful, the maintenance staff was fast and efficient, and overall was a good vibe. For the past year and a half, once new management came in, and new maintenance staff, that good vibe went out the window. Maintenance takes forever, and most of the time do a half-ass job. Management does not care about the residents needs; they act like they do, but they don't. They are greedy and will take your money any way they can. Don't expect to get your deposit money back either; when I switched apartments, I only got $80 back to split with my roommate, woohoo. It doesn't matter how long you've lived here whether it's one year or 5 years, they will not negotiate prices or offer any type of rewards for re-leasing etc... Also, I feel so governed here. There are ssooooo mannyyyy rules. I just want to live and live in peace and not have any problems or inconveniences and especially when my family comes to visit me from the east coast, whom I rarely get to see. I look for security when I choose a place to live, but this place is overkill; it's TOO secure and paranoid. I also believe that a certain someone in the leasing center is a liar. This person will do whatever to get the most money from you that this person can. This person is one of the biggest reasons I moved. Another is one of the concierge guys. He's been there since I moved in in 2012, and is judgmental about people and will treat you differently from others. Also, for the price you pay here, you think after so many complaints they would finally upgrade the washers and dryers. 2 or 3 of the dryers have been broken for the past 1.5 years, and my clothes have been ruined from the old washers. They also "try" to have community socials, but they consist of nachos and cheese in the lobby, gee thanks... The only thing this place has going for it is the rooftop view, but that wasn't enough to keep me there any longer. read more