Scott Tye is a great and meticulous inspector as well as an RV owner. He did a great job on our…read morepre purchase Class C inspection. I believe he is also reasonably priced. We sent our report to the RV dealership and they fixed just about everything we asked for before delivery. You can count on Scott for good advice. He is also very friendly! It's amazing what he knows about different styles and brands of RV's

I am a first time CamperVan owner. I contacted several inspectors on this site and Scott was the…read morefirst to contact me back. I hired Scott to do the independent RV inspection and he offered me a 4 hour training course to go hand in hand with the inspection. He was impressive. He answered so many of my questions and showed me so much about my new van that I didnt know. He was very patient and did an awesome job on the inspection. I would highly recommend him to anyone out there who needs an independent inspection on their new RV.

Everything in labor is excessive. They don't tell the customer the labor cost is a minimum of a…read morehalf hour per item not per hour like the sign reads. Be fore warned how they operate. NOT 200 an hour. Very misleading.

Be advised this is a FACTUAL account of my visit with Motor Home Specialist R/V Direct…read more On Thursday, May 28, 2026 I contacted MHS R/V Specialist (Blue Compass R/V) regarding a 2014 Thor Palazzo they had advertised for sale. I spoke with the salesman that stated the R/v was still for sale; we scheduled a meeting for the next day Friday May 29th. We met with the salesman at their location who got us in the golf cart and drove us to the very back of the property where there were only 5-6 R/V's. The R/V looked super nice, good sounding engine with low milage and generator with low hours. The A/C's stopped when on batteries, they were replaced. The salesman and Management even pushed 3 warranties, after turning them down they offered all 3 of them for one lower price. It seems that the warranties cover everything but the chassis. The sale was complete and when I drove off the lot I realized I just purchased a dangerous and highly UNSAFE vehicle, the steering system was uncontrollable and almost impossible to keep in a single lane. I contacted the salesman that said he would check into it. Never heard back anything regarding assistance from the dealership other than they don't cover the chassis. Also, we were told that they wanted us to let them know where we were going to have the R/V so they could come and replace the Ice maker. It took 4+ weeks before Luxury Coach in Rockwall Texas could get me in. After another two weeks without my new to me coach and $7,347.42 the coach drives awesome and don't think for a second those crooks at MHS R/V Specialist didn't know they sold an UNSAFE R/V to endanger the lives of any and everyone on the hiways. If you want you and your family to be SAFE, Do " NOT " purchase from these crooks. Lie, deny and LIE again. They never contact you about the problems they knew about.

We had a horrific time towing our Montana 5th wheel and went through three different "certified…read moretechnicians" to fix an issue with our SuperGlide hitch--none of whom were any help. Sadly, those previous techs just cost us hundreds of dollars for nothing. After two days of serious towing struggles, we finally turned to the service department at Holiday World, and they were a breath of fresh air. Sam, the Service Department Manager, was sincerely caring about our concerns, but he went way beyond that. He made sure our hitch was fixed properly and permanently so we could feel safe on the road again. He even came over after hours (no kidding!) with his son to make sure everything was completely squared away. This is hands-down the best service we have ever received. Even though there is a Montana service center (Ron Hoover) much closer to us in Georgetown, we will happily make the trip up to Alvarado from now on. It is well worth the drive to know the job is being done right by skilled, genuinely caring professionals.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

Andy and Corey are a joy to work with. They are very professional, helpful and super responsive to…read morephone calls and needing help. Kori took out our dead battery and inserted the new battery for me. They are very kind and it's worth every penny and having covered storage for our fifth wheel. They even help park it for us when it's darker we can't seem to get it in the slot straight.

Terrible customer service. They had my trailer 4-5 weeks and I had asked for 3 things to be fixed,…read moregenerator, brakes, and refrigerator. They gave me an outrageous price ($20,000) for generator replacement then refused to do the brakes and refrigerator when I told them I would not be using them for the replacement. But still felt okay billing me $1800.

Very Helpful, friendly staff, definitely trained and customer friendly, shoutout to Barry Cook!read more

in the first 24 minutes of buying an RV from them there was no brakes at all. trailer brakes were…read morecorroded and not even connected. in the first 24 hours we had to replace the toilet that leaked - spoke with previous owner and they were aware of the issue with the toilet. never repaired before sold. in the first week, the kitchen faucet (that they claim to have replaced) needed replaced because of it leaking. the washer needed replaced had a small leak that we later found that flooded the entire garage floor, that then needed replaced. in the first month the outside faucet area now needs fixed. To say we are beyond disgusted with this place is an understatement. We expected issues with a used camper. but within the first 24 mins? ridiculous. this has been issued after issue. We came from 14 hours. they told us they would take care of the hitch being put in, then when we got here they acted like they had no idea what we were talking about, but did end up covering all but $200. I would NEVER EVER recommend buying from here.

I'm way overdue in writing this review...better late than never...lol. I took my family's travel…read moretrailer to Rick over a year ago to have several items repaired as I wasn't sure of what was needed. Rick kept me informed on what he found and his prices were reasonable. So thankful to have found him near by. Thank you Rick!

Rick did a great job on the repairs to my RV. After a major tire blow out and all of the electrical…read moresystem wires tangled in a mess, he went through each one and ensured that all parts worked. I really appreciated how well he worked with the insurance adjuster.

I live in Calif and wanted a red and white Retro 189R which I couldn't find out here. Don did a…read moregreat job of taking care of getting me my Retro in good shape and at a fair price. Transportation out here wasn't as much as I thought it would and Don made all of the arrangements. The driver was amazing and I got the trailer in a week, the driver got it here in two days, amazing. Thanks to everyone for a great experience.

My fiancé and I went in to look at campers and after looking with the sales lady for about 45 min…read moredecided to purchase a unit they had on consignment. She told us we would have to deal with Don and she proceeded to take us inside to meet Don. Don stayed behind an office window and did not even come out to talk with us. When we were waiting to talk to him about the actual price and also about putting our unit on consignment. We needed to know the actual price because the sales lady told us 2 different prices. He instead stayed in his little office and stared out at us and whispered things to the other man in the office. We waited for about 10 AWKWARD minutes as he stared at us and the sales lady kept repeating "there is someone coming to look at that unit Monday". YES, WE KNOW SALES LADY. We understand someone is coming but we couldn't do anything about it when DON wouldn't even come out to talk with us... and instead only told the sales lady it's a good price even though we had not been told a final price. We decided to go across the street to Explore USA (the place the sales lady bathed mouthed and told us DON use to be the manager of previously) and we purchased a unit. I can say that Explore USA made a great move getting DON out of their business. Do not shop at this place and give your hard earned money to people who care and want to treat their customers with respect.