Great communication and service! Very impressed with this team! First, Allen was super…read moreresponsive to all the questions and requests for a quote. Then when the team arrived, we continued to be impressed. Tony and Shaughn were a fantastic crew (hopefully I remembered their names right--they were a great team and so professional). They worked extremely hard, were very professional, and were dedicated to ensuring we were pleased with the air conditioning service! And finally the office staff continued with excellent service. Any time I called they were very helpful and responsive. Specifically Elsa and Marixsa were super responsive to my questions. We are enjoying a very comfortable (cool) home and are thankful for the support by the team! Especially impressed with their responsiveness to questions/concerns to ensure we were happy with their service--truly impressive. Definitely recommend!

BEWARE !!!!!! Owner Allen Allison cursed at my husband…read more did not stand by his work and called my husband after we had them out to work on our unit and it stopped working the day after We have purchased several units from them for our home and business years ago know what your paying for Upsold us two surge protectors that they charged us 500 a piece for found them for 59.00 After the phone call Allen also stated good luck getting the rest of the work you already paid for

I have been using this company for so many years ! They are…read moreso amazing and great customer service. Highly recommended them .

More than a year ago they installed an air conditioner that was the wrong size and failed to work 3…read moredays later. The "solution" causes a loud boom when it starts up. This happens every 20 minutes through the night. Waking us up ever time. They refuse to replace it.

Gabe is the Reason I'll Always Stay a Customer…read more Years ago, B&J Refrigeration earned my loyalty for life. One of their techs (coincidentally working next door) noticed I was having issues with my AC and offered to take a look. Turns out, a rattlesnake had crawled in, eaten a rat, died inside the unit, and the rat had chewed through some wiring. He diagnosed and fixed it on the spot -- that kind of service you just don't forget. Since then, Gabe has become my go-to technician. He's honest, sharp, and thorough. Every time he comes out, he brings not just professionalism, but solutions. I even had him service my commercial office in Tucson for years. Simply put: as long as Gabe works at B&J, I'll be a customer. Most recently, I had an issue resurface that Gabe had previously warned me to keep an eye on. When it came up again, I followed his guidance and isolated the cause -- a bad fan motor. When I called to schedule, I did hit some friction with the office (not everyone appreciates a homeowner diagnosing a problem, even one with engineering and patent experience). That part was frustrating. But thankfully, Gabe followed through, confirmed everything I suspected, and had the parts on hand to get me back up and running quickly. The company is lucky to have someone like Gabe -- people like him are the reason customers stick around, not policies or scripts. Thank you, Gabe, for always being the guy I can count on.

We needed a new mini split installed in our garage, so we called B & J Refrigeration on a…read morerecommendation of a family friend. The unit that needed to be replaced was only 1.5 years old but was unfortuntately installed incorrectly by our contractor, whom we parted ways with for his incompetence. We had to start all over, but this way it's better because we have a warranty on the unit and we know exactly who installed it and the process with them was fairly seamless from start to finish. It's been over month since we replaced the unit and we haven't had any issues.

We had a problem with our heater this past winter. This was a real problem because my 90-year-old…read moremother was living with us. Picture Rock's arrived when they said they would, explained what the problem was and repaired it. They also gave us a lot of information about our heating unit, so we are better informed about purchasing a new one when the time comes. They were professional and knowledgeable and pleasant. I would definitely recommend.

We had a shower go out in a guest bathroom on a Saturday and Picture Rocks Cooling, Heating &…read morePlumbing, was recommended on a Tucson community page on Facebook. We contacted them and they were prompt to send a service tech out to look over the issue. After the assessment, replacing the shower body (valve and cartridge) was necessary. Plus having to cut into either the tile and/or the drywall to get to the pipes, would be an additional cost with their contractor between $200-400. Because we thought we could replace the shower/tub set fixtures and cartridge ourselves, we bought the entire kit at Home Depot for the fraction of the cost they wanted to charge us for the set. Picture Rocks told us they would start the repair that morning and would have to come back that following Monday to complete the repair. Their estimated price was $1650 without the contractor's price. However, they were giving us credit for the set we purchased but they couldn't warranty it only their labor which was understandable. I called a family member who is a licensed HVAC and Plumbing company owner in Phoenix. To make sure we were getting a fair cost, he told us they were charging us way too much to replace and install the entire shower body. His company charges for that type of installation up to $800 with no issues. He was taken back by the estimate and told us to find another company. Needless to say, we found a fair, licensed and knowledgeable Plumber here on Yelp. We waited on his estimate and to our surprise, his price was significantly lower and in the same range of what our family member stated. Minus the dry wall repair, which we can do ourselves due to being a small square cut out and the price was fair. Therefore, due diligence is necessary in getting a fair price, even on a holiday weekend (Easter). Don't go with the first recommendation, in a long run, this will save you money.

A & M Heating and Cooling was recommended to us by our neighbor several years ago. Our 22 year old…read moreA/C unit went out and the estimates we got from 3 other companies were outrageous. At our neighbors urging we called A & M and were so grateful we did!! They saved us literally thousands. We got a great air conditioning unit and he also installed a tankless hot water heater. Our system has been up and running for 5 years now with zero issues! We've recommended them to several people who have all been happy with them as well. Last night my mom called and said her A/C was out and it was 87 degrees in her house. She spent the night with us and we called Alex first thing in the morning. He had it fixed and running again by 10am the next day! I appreciate local companies that you can develop relationships with and trust to recommend to your family and friends!

These guys are great. Prompt. Thorough. Friendly. Reasonable. I trust their service. Had my ac's…read moreyearly service.

I have engaged with Daniel on emergency repairs, clean up of poor installations by a now…read moredisappeared company, and regular service. He is passionate about his service - extremely smart, and ready to answer questions. Also had him inspect the AC on a home I was going to purchase and he found issues the home inspector ignored - fixed by the seller's installer in the end. A great small business.

We have been using family owned Choice Air for 10 years for our Heating and Cooling repairs and…read moreannual maintenance. Daniel is so professional and takes the time to explain what is happening and what our future needs might be. He has always been dependable and shows up on time. His office team is great too. I highly recommend CHOICE AIR!

Unfortunately this business is a scam. They came out to try and see what was the issue with my…read morebrand new system, and they stated it would cost around $4,000 to fix. I had to get a second opinion and the actual cost was $250 to fix the system. It is sad that companies like this exist, as now they want me to pay for a technician who was 4 hours late.

They did work in the hotel room across from my room about a 20ft distance. He opened the left the…read moredoor and proceeded to blasting music with the door wide open as I was sitting outside my room. Everytime I raised my volume on my radio he raised his until he finally placed his radio outside the door at the same volume. He also parked the work van completely blocking the sidewalk curb to curb for a few hours.I called the company the company to complain and about 2 minutes later he violently slammed the door. By the reaction of the door slam. im sure its because the office called him. I wish I could post the pic on how he was parked. Whe have senior disabled people with walkers living and would not have been able to pass. The worker showed no consideration for the residents. The office was polite when I called. I hope the lack of respect and consideration for the tenents doesnt reflect on the quality of service. But after experiencing that employee I dont think I could use their services. That you reading

We recently used Good Fellas Air Conditioning to replace our two massive, outdated units from 2008,…read moreand they did an absolutely fabulous job. The Estimate: Cole handled our original quote. While we could tell he was a bit younger and newer to the field, he was incredibly transparent, honest, and professional about exactly what we needed. When we mentioned we had received other quotes, they worked closely with us to find a price point that made us comfortable staying with their company. The Installation: Alfredo, Francisco, and Julian were fantastic. They were efficient enough to get both massive units fully installed in just a single day. Not only were they friendly, but they were also incredibly mindful of avoiding messes and thoroughly cleaned up after themselves. The Extra Mile: They went above and beyond by checking every single room to ensure everything was functioning perfectly. They actually discovered that the previous homeowner had closed all of our air vents--something we had completely missed! The house is now so much cooler and significantly quieter with the new systems running. I would absolutely recommend Good Fellas to anyone looking for honest, efficient, and high-quality HVAC work. Great job, guys!

So, I won some sort of contest on KVOA like 2 years ago and and the prize was 2 free visits from…read morethese guys, one fall and one summer. The fall visit was typical and efficient. I didn't particularly like the guy with his up sell as to me needing some sort of sanitizing light in the blower cavity for mold. The estimate was way over the top! But he checked out all parts of the system thoroughly, said things were in order, and that was great. Then the summer visit came yesterday and don't know where the communication breakdown came but when i talked to the scheduler a couple of months ago and made the appointment, I immediately documented it in my Google calendar. Well, yesterday's appointment was to be between 8 and 10 AM. Then 10 AM came and went, and so did 10:30 and 11:00 AM. I called at 11:30 and was told that my appointment was late afternoon. I said no thanks cancel my appt and hung up. Within about 20 minutes or so I get a call from technician David, whom was told to call and report to my home. Very nice guy, we talked about the system, do's and dont's. He went outside and checked things, hosed out the inside of Condensor fan housing and the coils. He said everything looked great and we were done. Upon reading other reviews, it looks like most customers had a good experience, so I as well would say they are worth a try.