I cannot say enough good things about our experience with Fairway. When we bought our 23 year old house 4 years ago we knew we were going to have to replace the original HVAC. We were shocked by the estimate we got from the company we had been using for maintenance so we decided to see what other companies were charging. Fairway's customer service began with a nearly 2 hour visit with Jacob as he went over everything with us. The out-the-door price was nearly $8k less than the first estimate we had gotten. Once we made our decision we had an appointment two days later. We were told it might take 6 hours and they were done in roughly 3.5 hours. All 5 of the guys were great. This company was founded by someone who has high ethical standards and ensures his staff adheres to those standards. That is who i want to do business with. read more

Fairway Cooling & Heating - Heating & Air Conditioning/HVAC Near Me - Oro Valley, Arizona

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Jacob Garcia just left our house after an AC repair. I am an engineer, and I must say I have rarely met an individual who is not only as qualified for this technical work, but is also such a pleasure to work with. He masterfully went through the various diagnostic procedures and explained everything as we went along. To me, that is a sign of a competent person. I will continue to ask for Jacob if (and when) we need any ongoing work. A final note. Apparently if a technician had worked at a particular home, Fairway will try to send the tech to homes they are already familiar with again. This is an exceptional business practice as for both speed and outcome. My thanks to both Jacob and Fairway. Also thanks to Alexis who was so helpful with scheduling. read more

Very fast service. Technician was awesome and did great work. Office staff was very easy to work with. Technician arrived on time and did exactly what I requested. Very satisfied customer here. read more

Just had our annual AC maintenance done by Fairway. Travis was the tech that performed the service. He was courteous, friendly and knowledgeable. I couldn't be happier with his service. Will definitely request him for our next maintenance. Great job, Travis. read more

Amazing service like none other! They always follow up and work very hard to complete the service. Top notch professionals!

This company recommended that I replace my 13 year old HVAC system with a new $15,000 HVAC system when all our broken ac needed was a new $90 capacitor and a new wire. Please reference the Work Order below for their report on our system. Our ac went out on a 110F July day last summer. Fairway Cooling & Heating came out the same day. They found a charred wire in our ac. They replaced the charred wire, did some readings, and told me that "Upon further inspection, found the wire was burnt because the compressor windings are failing internally". They charged me $122 for the call and wire replacement. The ac started working again but they cautioned me that it would not work for very long. They said "system repair is not recommended" due to "high cost of compressor" and "age of this low-grade Rheem system". They recommended that I replace my 13 year old furnace/ac for a new furnace/ac. The cost for this new system was approximately $15,000. Fortunately I got a second opinion. The second company told me over the phone that there was "no way our 13 year old system needed replacing since it wasn't old enough". The second company came out, looked at the ac, saw oil on the capacitor and told me that a "failed capacitor is the number one reason that you get a charred wire". They also said that the oil they found was further proof that our ac capacitor was broken and was the likely cause of our ac not working. This company also made measurements and told me that their readings were all good. In other words, no sign of catastrophic failure. My husband also did a five minute google search which also confirmed that a failed capacitor was a typical cause of a charred wire in the ac. The second company replaced the capacitor and our ac worked perfectly for the rest of the summer and through fall. I am wondering why this company only replaced the charred wire, why they didn't consider that a failed capacitor might have caused the charred wire, why they didn't consider that the oil on the capacitor was a sign that it had failed, and why did they get poor ac readings/measurements that second company didn't get. I am wondering why they were so quick to suggest replacement of a 13 year old system. read more

Fairway Cooling & Heating - Work Order - Heating & Air Conditioning/HVAC Near Me - Oro Valley, Arizona

We moved into our house and realized the AC unit was running nonstop despite having everything turned off (we had to have the previous owner tamper with the unit prior to moving in so we figured something wasn't rewired correctly). We had a home warranty but when we called the home warranty company they said that this sounded like a prior condition prior to moving in so they wouldn't be able to service us (because they only service something that breaks after moving in). We googled HVAC in our area and Fairway popped up with 5 stars. Called at 12PM and they said they would have someone out by 3PM. Jacob Garcia came to our home and showed us that the previous owner had the wires connected to the unit wrong which is why the fan would not turn off which was an easy fix! He rewired the correct way. He also was so informative and was teaching my husband about our AC unit and told him what he was doing the entire time and explaining everything. This is our first home so everything is new to us so we really appreciated him taking the time to teach us! He also went into our attic to check out our furnace and let my husband watch. Jacob answered all of the questions we had about our units and taught us what we should know in the future and provided advice. He is very knowledgeable and was so open and transparent about everything! Our AC unit was somewhat off balance as well and making a bit of noise. Jacob had ran a test on it where he showed my husband that the unit was not running at the performance it should have been at. The unit itself had on it in its control panel what the ranges should be at and it was falling below the range. Jacob looked up our unit information and actually found out the parts were still under warranty (and the warranty was good for another year). So everything was covered entirely and we only paid for labor for the new parts to get installed! We also decided to add surge protectors to our furnace and AC unit with them (this part was not covered by warranty). It was truly a positive experience and the fact that he found out our parts were under warranty was great. In the end, that warranty saved us a lot of money and it shows that the company is honest. We could've easily been taken advantage of because we had no idea the parts were covered and we could've ended up paying for the replacements. When it comes time to replace our unit or any other issues we may experience we will definitely be calling Fairway. read more

We chose Fairway Heating and Cooling after we had Jacob Garcia, Master HVAC Tech-Comfort Advisor, present us with an estimate. Jacob was very informative, explained the process and all that was involved. After two other estimates, we chose Fairway. Our decision was based on the cost, system quality and sterling presentation made by Jacob. Answered questions, explained details on the different systems being offered and their efficiency. Great first impression by Jacob and his company. This afternoon we had our new AC unit installed. Three technicians showed up prepared to start the job in the extreme 105 degree weather in masks. They were very polite and quite personable. Without hesitation the installation began. Frank, Jesse and Derrick did an outstanding job, bringing in sheet metal, copper wire, galvanized pan, coils, thermostat, etc. They were very organized and methodical, leaving us with a great cooling system that is beyond our expectations. Jesse took the time to explain every detail we needed to program our system and connect to our phones for remote programming. He explained the process and answered all our questions. My husband had several questions and all were answered. We thank Fairway for having such an outstanding team representing their company. We will highly recommend the company and this team. read more

I live in just outside of Tucson (very hot) and came home from a weekend away and my AC (American Standard Platinum 18 heat pump) was not working. I was going to call on Monday (when they opened) but I also sent an email early Saturday evening. I received a call Saturday night and a service was arranged the next day SUNDAY. Yes, they came out on Sunday. This is amazing service. Highest recommendation. They stand by their work. read more

I had used Fairway for HVAC maintenance and was very happy with their service. It was a natural decision when it came time to replace one of two units in the house. Jacob Garcia came out promptly and presented a proposal which I accepted and work was scheduled as quickly as possible. The install crew got the new system installed and worked efficiently and left a clean work site when done. The next day I had a follow up visit from Derrick that provided me a folder with pertinent documents and asked if I had any additional questions on the operation of the system. Well managed company and I feel very comfortable recommending Fairway to others. read more

We had multiple estimates of a wide variety and were lucky to come across Brian. Our ac decided to die a slow death during the hottest possible time. Brian ordered our new system and installed promptly. The price was reasonable for a great system but what sold is was the service and people! Arrived early, cleaned up completely, masks were worn. Just all around exceptional! read more

Our technician was not wearing a mask, and only went and retrieved one from the truck after I asked. Even then however he would not cover his nose and insisted "people die from masks." It seems to me the only one who might die was me because he wouldn't wear a mask properly. I will never use them again. read more

Excellent experience with this company this week. The home we purchased this year had a new unit installed before sale and it was not up to code and was lacking necessary components. Technician Jacob came and explained everything to our satisfaction and completed the necessary upgrades to keep us safe. Good job! read more

Jacob Garcia of Fairway Cooling & Heating did an excellent job of finally fixing issues that previous installers and maintenance staff from another company never did. read more

I cannot believe how great their customer service is. My 92 yr old mom's furnace was not working and Jacob came out to assess! Extremely courteous young man who discussed all options to repair and allowed my mom to understand and choose from the options. She chose new as her A/C and furnace were original and 14 hrs old. She had her new equipment installed by 1 pm the following day. Thank you to this extremely competent and excellent company! Highly recommend them for expediency and fairness with no pressure selling. The excellent customer service was a bonus! Highly recommend! read more

Today Jacob came to check my cooling and heating system. He was thorough, polite and very knowledgeable. He was also wearing a mask and had booties to put over his shoes when he came into my house. For the past 12 years, I have used another company but decided to try Fairway. I couldn't have felt more comfortable with Jacob's professional demeanor and thorough knowledge of cooling and heating systems. I was totally impressed with the time he took to clean and review my system. He also took considerable time to detail the problems I could expect in the future and to explain my options. I highly recommend Fairway Cooling and Heating. read more

My second time using this company and I am very impressed with their attention to detail and honesty. The technicians are NOT on commission and therefore are not likely to over sell something not necessary. read more

Received a very reasonable estimate to replace my ancient ac and furnace with an American Standard unit. The crew showed up exactly on time and were very quick (3 hours to install ac and heater) as well as efficient. They cleaned up everything and installed a really nice metal skin under the furnace. I'm extremely pleased with the whole process and really didn't realize until now you can get an honest ac guy for a fair price! Well done Brian! read more

We recently used Fairway Cooling & Heating and were very impressed with the company. The owner, Brian McCulloch personally provided their estimate. He spent a great deal of time explaining what I did and more importantly, did not need. His two very experienced and extremely polite installers did a very professional job and put our system in in just 4 hours. Provided a 10 year full coverage, parts and labor warranty. They are very local with an office right here in Sun City. read more

Once again Fairway was ready to be helpful. Made changes to their schedule to get out as soon as possible to get us an estimate for my moms AC. Sent a Spanish speaker out to be able to communicate more easily. read more

Fairway Cooling and Heating did an excellent job in every aspect. To start, the owner did not do high pressure sales. He listened, worked with us and offered the system we needed. The pricing and warrantee was excellent. His team was professional, prompt, courteous, and did an excellent system install. We have zero complaints and highly recommend them. read more