Putting what I basically said in my Google review. Pretty much just two techs and a truck. I set up an appointment for an AC tune-up. I got the following email : Jay De La Riva May 4, 2026, 3:00PM (22 hours ago) to me, service Hi Lou, We would be happy to assist. Please call us at 520.867.9861 and we can coordinate a time that works best for you. We could not leave you a voicemail, we also will need your address to schedule. Thank you, Jay De La Riva Platinum Air I pretty much know this in untrue--since they are the only "people" having trouble with my voicemail. I called the number on their website. The tech on the other line seemed confused as to why I was calling and asked if I "tried the office"...I said I did and "I got you"...his response: "I am the 24 on duty tech"...I must say, kudos to them for getting such a high yelp review! It is obvious I was "taken for a ride" by their website and they are not as big as I thought--their quality is probably going to suffer over the summer...In the end, highly recommend going someplace more established. It still was impressive they were able to "fake out yelp" like they did. read more

Platinum Air Heating & Cooling - Email - Heating & Air Conditioning/HVAC Near Me - Tucson, Arizona

I called at 9am on a Friday... in AUGUST... and Platinum Air immediately answered and had an opening at 1-3pm that SAME DAY! I was pleasantly surprised. I called them to service an AC unit that was blowing but not producing cold air. My technician, Andrew, called to let me know he was running early, again a pleasant surprise! He had my AC unit up and running in less than an hour. He explained exactly what had happened, a bad breaker apparently, and fixed it in a jiffy. Rates were very reasonable: $99 charge for breakdown service plus a very reasonable cost for a breaker repair. I will DEFINITELY call Platinum again if my AC goes out. read more

I had a great experience with Platinum Heating & Cooling. When I called, Jay made sure they got someone out to my house quickly, which I really appreciated. Manny was the technician who came out, and he was outstanding. He took the time to help me figure out what was going on with both my AC unit and my water heater. He didn't rush the visit, explained everything clearly, answered all of my questions, and made sure I understood my options. Both Jay and Manny provided excellent customer service from start to finish. If you're looking for a company that's responsive, honest, and professional, I highly recommend Platinum Heating & Cooling. I'll definitely be calling them again if I need HVAC service. read more

We were desperate to fix our daughter's home in Tucson A/C quickly as the temperatures soared this August. Being the busy season, some firms were not even accepting calls. A firm that did give us an appt proposed replacing the entire HVAC unit for a cost of $15k to $20k. Needing a second estimate, we called Platinum Air Heating & Cooling, and are so, so happy that we did. They changed a capacitor and got the A/C going, providing relief from the heat for under $300, and said they believed the existing A/C unit has another 5 years of service in it, very welcome news. read more

I have an elderly parent who lives by herself in her home. I learned that the temperature in the house was 62F while the thermostat was set for 80F which meant something was wrong with either the furnace or the thermostat. I called Platinum and spoke with Al who immediately deployed a service tech to her home. They arrived within 2 hrs and quickly determined the cause of the problem. He sent over pictures of the area he worked in including the faulty capacitor which was replaced. I'm very grateful for their quick service, diagnosis and ultimately repair. I believe the cost was reasonable for emergency service. In addition, I subscribed for their twice a year maintenance. read more

I contacted the company to get a proposal to replace my roof-top HVAC. The gentleman who came to discuss that prospect was courteous, personable and professional. I had had another proposal and knew the equipment I want (1 of 2 possibilities) and so requested quotes on both. Both quotes were significantly lower than those from the other vendor, so I accepted one. One of the reasons I sought a second proposal was that the first company had lots of reviews averaging in the 2.0-2.5 range - I don't remember exactly - primarily due to complaints about pricing and follow up service. I looked for companies with much better average reviews and found this one, which has excellent reviews virtually across the board. Installation was scheduled within a couple of weeks. The installation crew came beforehand as agreed to do some final measuring, and showed up on the agreed-upon installation date when expected. They completed the job within the time they had estimated it would take, made sure I understood how to work the thermostat, showed pictures of the installation, and cleaned up after themselves properly. I am delighted to be working with these folks and recommend them highly to anyone considering a comparable project. read more

These folks are great! This is a locally owned family business with Veterans who care about other Veterans. Set up schedule, they called before coming out, actually early (good as it was a warmer day)... Modern professional tools, gauges, & knowledge - had the correct refrigerant in stock. Most importantly​ fair billing, not over billing & price gouging. Thank you! read more

Maxwell (Max) did an outstanding job on my tune-up plus add on service to clean the outdoor coils. I think what stands out is he is classroom trained on cooling and very friendly. He was OK with me hanging out and learning about my HVAC. Honestly, it was a lot of fun. Professional van, work clothes, business card, invoice. Platinum is killing it (do people say that anymore). I am very pleased with myself for finding them because I called 4-6 other companies looking for "maintenance" vs the $29 check and then "I found something" that will surprise, surprise cost you hundreds. Platinum was the only one who legitimately charged you a fee for service. Thank you. PS You will also love Alfonso (Al), he is fun and casual to talk with and is actually a scheduler who has worked on HVAC's. But he's tough...I couldn't get him to swing me a deal on indoor coil cleaning, but hey it takes 2 hrs. Anyway, call Al and ask for Max! read more

My ac unit stopped working on a Saturday evening and things got heated really fast. I put a call in to Platinum Air and by Sunday morning they returned my call, spoke to the maintenance company and took the time on their day off to fix my broken ac. Many was on time efficient knowledgeable and made me feel comfortable. These guys are great. read more

We have used Platinum Air in years prior for repairs. They were reliable, honest and delivered quality workmanship. With that in mind, we contracted them to replace our 2 systems this summer. We are totally satisfied. Even when we ran into issues, they were right there with us, resolving it all. Highly recommend-Not many of these businesses around. Dont bother with some of the Tucson area big box companies. They have to pay their salesmen and the cost goes to you. Bravo Platinum! read more

Great Company and customer service! I will not use anyone else for any HVAC needs in Tucson. Thank you Alfonso and crew!

Good first time experience with Platinum for a routine service check on my AC systems. The tech showed up ON TIME! He was professionally dressed and polite! He clearly was competent in his work! He did not try to upsell me... but did mention a service agreement offered by the company. No one is perfect I guess. All in all I was pleased with my experience. We will see how it goes in the fall now. read more

Betty T. - 6/16/25 - Andrew was at my home in Dec. 2024 to check the a/c and heater in my house and garage. Very thorough and explained everything where I could understand. So impressed with his service and the company, so called for another service due to a noise coming from the motor, and Manny was my serviceman today. Again, very professional and explained everything clearly. Since my system is 20 years old, I've been contemplating having it replaced before the prices skyrocket. Several months ago had two other companies give me a price quote, much higher than Platinum Air, but have decided to go with Platinum mainly due to their customer-friendly, professional attitude and timely turnaround. Removal of the old and installation of the new is estimated for one day, which is so appreciated due to our Tucson heat. I highly recommend Platinum Air! read more

Manny was extremely thorough as he checked out our neglected indoor system. He also checked our outdoor system but was unable to fully test that in the morning cold since we had not turned the gas on - our fault not his. The best part was that he explained very clearly what he was doing which was reassuring. He knows what he is doing and is great to work with. read more

Show up on time. Spent a few minutes at AC unit. Showed me a greased up part in his greased up fingers. Said that's was the problem sticking? Told me no coolant left and put 2 pounds in at $90/#. Told me my AC unit was trashed and they would send me a quote for a new unit replacement. The quote was close to $7500 with the $280 service call they credited me. My second "free" quote was $600! Yes $600. There was a bad part that was replaced and 10 pounds of coolant replaced for $180. I was charged $18 a pound instead of $90 a pound. Times are hard. Think honestly is a factor and I certainly think your company lacks that! read more

Very professional and kind guys that got sent out to our home. 1st time spent $700 - needed 4 pounds @ $90 per and extra charge for some other stuff added inside for either showing leaks or sealing small ones, I can't remember, but it was something of the sorts. AC stopped working maybe 2 or 3 weeks later. They came back out and found that it was actually something else than what they had first figured. $2650 for all we needed. They ended up being very gracious and forgave a portion of that amount. Great customer service, professional men that showed up and do all they can to be fair. Very big thank you. I hope the owner feels lucky to have the team they have. read more

So thankful for Platinum Air for responding so quickly! My A/C unit stopped working on a Saturday night during the summer (of course!) and by Sunday early morning they were there to help me. The technician (Maxx) was polite, educated me on the problem & was able to fix it within an hour! I will certainly use this company again! read more

Thank you to the team at Platinum Air Heating & Cooling! You have an exceptional team of kind, professional, caring, and down to earth individuals. Thank you for taking care of our home and business needs! read more

Platinum replaced our entire HVAC and water heater on a very hot day in late June two years ago. Compared to the other bids we received, Platinum gave us 1/2 ton more A/C and all higher-end components than the other bids, and at about the same price. Wow, are we glad we chose Platinum! The installation, starting with a new steel deck and then everything on top of it, was absolutely first-rate. Their work was of far higher quality than we received from several other companies repairing our old units over 20 years. It's wonderful working with a company that takes so much pride in doing everything right. Since the installation, we've had Platinum back 2 times for seasonal check-ups, and every time it's the same result: They are extremely capable, helpful, honest, and polite. So far, we've worked with Al, Beto, and Manny, and we are absolutely confident that we are in good hands going forward. I couldn't be happier. HIGHLY recommended. read more

I moved to Tucson 2 years ago and knew I needed a top notch HVAC company to keep my system going. Especially in the hot summer. I hired Platinum and have been very pleased with customer service, cost and professional staff. I signed up for the annual service contract and it has saved me a lot of money. It is a terrific local company. read more

Words cannot express the gratitude I have for Platinum Air Heating with special kudos to Manny Lagarda! I contacted Platinum on a Wednesday due to my AC blowing warm air. They were able to give me an appointment for two days later, which is adequate, however, I had a very crucial medical appointment which would interfere with the scheduled appointment they gave me. When I explained my dilemma to them, they sent Manny out earlier that day so I was able to keep my appointment. Not only is Manny an absolute pro with vast knowledge in his profession, he is also a very kind and empathetic person. Not only did he effortlessly diagnose my AC unit and repair it, he also reset my thermostat. In summary, the work was very reasonably priced, my unit was functioning properly again and I made it to my appointment as scheduled. Thank you Platinum Air for such prompt service and a very special thanks to Manny, I highly recommend them for all of your HVAC needs! read more

Just signed on for their two year heating and cooling maintenance program. Had our heating system checked for the fall/winter service. Armando was the tech and did a thorough inspection of our system and followed up with detailed status report of all the things he checked, adjusted and repaired. He is very friendly and professional taking great care of the house during his inspection. We signed up with Platinum based on both the service Armando provided and the many reviews from highly satisfied customers on the various service review sites. read more

These guys saved us on this triple digit temperature day. Albert was fast, efficient, knowledgeable, so helpful and got our unit up and running. We had another company out here this morning, and an hour later the unit stopped working. It quickly started warming up in our house. Platinum Air heard it was our condenser not working and came out within an hour to help us out. Life savers in this Arizona heat! He got us cooled off quickly and fielded my numerous questions gracefully and with ease. He even showed me what to do if the problem persisted until we make a decision on long term solutions. We will be using them for all of our HVAC needs in the future. read more

Phenomenal customer service and a huge blessing to Tucson heat. Answered calls immediately or called back quickly. Fixed a dangerous error previous Warranty service man made same day. Then continued to keep resetting unit and check on it throughout the week. Every quote we received said new install was needed. Al was the best customer service, best price, one day install, and the coolest Father/Son Air Conditioning business to work with! Thank y'all for keeping it cool and for the awesome American Standard 14 seer and fantastic Warranty!! read more

Our furnace was firing on but not providing much heat. Platinum sent Manuel out and he went on the roof and reported that the sealing tape put in during installation (as far as we know, we did not own the place then) had worn away and needed to be replaced. He resealed the ductwork and attachment area and now the furnace is working great. He also gave us a quick overview of how the furnace was holding up 13 years after installation. I asked him about general costs for replacing the combined unit (AC and furnace) since last spring the AC needed old-style Freon added and that is no longer being manufactured. So, if the AC needs to be topped off with expensive Freon again, it would make more sense to get a new AC/furnace unit that uses a different type of Freon. If we do have to eventually replace our heating/cooling unit, we will definitely be giving Platinum a call. read more

My review is based on the fact that I couldn't receive a call back in regards to my bid. I had a Saturday appointment and the guy never showed between the time frames I was told a week prior. I finally called and the guy that took my call said the technicians truck broke down and someone was suppose to call me, never happened. We re-scheduled for the following Monday and the guy showed, took measurements, used my bathroom but never called back with the bid after multiple attempts and the owner saying it was emailed to me. If you don't want the work just say you're too busy but don't NOT return calls. But no worries we had another company come give us a bid on the spot and we accepted. read more

To the guys at Platinum Air, thank you for showing up so quickly. When I woke up to no cool air blowing I just knew it was going to be a hassle. However, that was not the case, your office answered immediately and I was scheduled that same day. When you came out to fix the problem you were very friendly and had the unit working great. I will certainly give your companies info to my family and friends. Thanks! read more

Awesome. Veteran owned, HUA! Tech was wonderful and didnt mind me following him around. Al was great, and even followed up the day after service to make sure I was satisfied. Cant say enough. Tech knew exactly what he was doing, working through the problem starting at the most basic issue and going up. He didnt just try to replace major/expensive parts. Then, he checked the system to make sure nothing else was wrong. Platinum will be my A/C repair/maintenance go to company. read more

Just had my AC serviced from platinum heating and cooling. Now it's running awesome. On time great attitude and very professional. If I need anything for my heating and cooling needs all be calling them. It's a great feeling when you know your AC is fix right and running at peak performance. I will be referring them to everyone I know Thanks read more

Best ac company in town. Our ac broke down lastnight, I'm a stay at home mom with my infant son and being home in the middle of summer all day with a baby and no ac is just not a option. My husband called many places the other companies said they were booked for the day, as well as platinum but they understood how important it was for my baby to be in a cool house and got someone out here right away. I couldn't be more thankful to Armando for doing a great job and getting us up in running. read more

I had a new A/C, Furnace, and Water Heater installed by Platinum last summer. Now that 6 months has gone by, following the first cold-weather checkup, it's time to write a review. So far, I am very impressed. I want to say how fortunate I feel that my wife and I chose Platinum. Before committing to this *major* purchase, we started by making a detailed comparison of several contractors with online reviews, bids, and interviews. I didn't want the lowest bidder but, rather, I wanted the best job I could afford with a price that was fair. And that is exactly what I got. Platinum did an absolutely first class installation, with every little detail of fitting and sealing done to perfection. I watched probably half the 9-hour installation occurring in my garage on that terribly hot June day (kudos to them for putting up with me!). I'm not an expert, but I do know good work when I see it. My Uncle Steve, back east, was an industrial heating and cooling contractor. As a teenager and young adult, I remember seeing the work his technicians did with their great attention to every little detail. His company carried his name. He said every contractor could buy the same stuff, but everything else about a job was on *his* reputation. He ran his business by a few simple rules: "over deliver" quality and workmanship on a fixed bid, hold customers in highest regard, and take good care of employees. My experience with Platinum reminds me of that. read more

These guys are my first call for any AC or furnace work. They're knowledgable, trustworthy, and seem to take pride in what they do. They're also easy to get ahold of, and I've been able to schedule prompt appointments with them a few times. Recommended. read more

I have had the best experience with Platinum Air! They swapped out my swamp cooling for AC and it's working great. They are probably the most accommodating and reasonable company I've worked with in a while! They have been so patient while working with my mortgage lenders and all those obstacles yet are continuously so pleasant to work with! I'd use them for any and every other property that needs ACs and I recommend them in a heartbeat. Thanks guys! read more

Thank you, thank you for the awesome, efficient service from Armando and Manny! They are professionals and know their stuff! They saved us from melting in 110 degrees, and we've never been so cool in our lives. Bravo!! read more

I used Yelp to get a aeries of quotes about a loud AC unit in my rental property. Al responded with a quote detailing the ho. Service call fee, a little about the company (family run and vet owned) and gave me three slots he would be able to come out (very convenient - everyone else said to call for scheduling). I selected a time that day and called Al - he was very happy to schedule me the same day I called. When his crew came out they were very professional and explained everything in detail. Told me what needed to be fixed and didn't try to sell me a new unit. I pre-paid the invoice wince they needed to get some parts and come back. A bit risky, but I wasn't disappointed - they can back that evening and completed the work and the unit is humming along happily. The rate and repairs were reasonable and the service was great. Would definitely use Platinum Air again and recommend them! read more

They have kept my old AC running for years. I know that I'll have to break down and purchase a new one soon, but they have helped me hold off that large purchase for a couple years now. Will keep using them for all of my cooling and heating needs. Recommend them too all our friends. Thank you! read more

These guys came out pretty quickly, fixed my issue and were very nice. My house is cool now. Happy customer.

This heating inspection recently conducted by Platinum Air was hands-down the best experience we've encountered with all previous HVAC providers. Armando (owner) and technician Brandon came on time with a general service call to our home. We explained that our older home was not the mot efficient and as a result, our heating and especially the air conditioning bills were high and if they could do something about this while they were there. They expertly serviced the system and then took the extra step of reprogramming the ventilation to the tune of 25% more capacity. We noticed the effects of the heat immediately. I hugged them both when they left overjoyed that our money was wisely spent with these professionals. We now have made HVAC provider , Platinum Air, our choice for our home. A+ experience! read more

Wow! A big thank you to Armondo at Platinum Air for coming so quickly and being so honest! I thought I'd be stuck with a huge repair bill, or maybe have to replace my old AC. Instead, Armondo quickly diagnosed the problem as a minor issue and charged me only a fair rate for his time. He also threw in a quick inspection. Thirty minutes later, I'm sitting in a deliciously cool house. THANK YOU for your honest, fast service. Platinum Air definitely has definitely won my repeat business!!! read more

Great service. Couldn't be more pleased. Prompt, courteous, knowledgable, reliable, professional, honest. Great team!