I had a great experience with Platinum Heating & Cooling. When I called, Jay made sure they got…read moresomeone out to my house quickly, which I really appreciated. Manny was the technician who came out, and he was outstanding. He took the time to help me figure out what was going on with both my AC unit and my water heater. He didn't rush the visit, explained everything clearly, answered all of my questions, and made sure I understood my options. Both Jay and Manny provided excellent customer service from start to finish. If you're looking for a company that's responsive, honest, and professional, I highly recommend Platinum Heating & Cooling. I'll definitely be calling them again if I need HVAC service.

Putting what I basically said in my Google review. Pretty much just two techs and a truck. I set…read moreup an appointment for an AC tune-up. I got the following email : Jay De La Riva May 4, 2026, 3:00PM (22 hours ago) to me, service Hi Lou, We would be happy to assist. Please call us at 520.867.9861 and we can coordinate a time that works best for you. We could not leave you a voicemail, we also will need your address to schedule. Thank you, Jay De La Riva Platinum Air I pretty much know this in untrue--since they are the only "people" having trouble with my voicemail. I called the number on their website. The tech on the other line seemed confused as to why I was calling and asked if I "tried the office"...I said I did and "I got you"...his response: "I am the 24 on duty tech"...I must say, kudos to them for getting such a high yelp review! It is obvious I was "taken for a ride" by their website and they are not as big as I thought--their quality is probably going to suffer over the summer...In the end, highly recommend going someplace more established. It still was impressive they were able to "fake out yelp" like they did.

I was amazed at how quickly they answered my query and sent someone out in a matter of hours even…read morethough it was late in the day! Then I felt very at ease with the tech and his reliability. I would definitely call them again if the need arises.

Considering the weather is tracking to be in the triple digits, I wanted to do preventative…read moremaintenance. Todd came out within the time window we discussed. After is assessment he was transparent about what could be held off on but what also may need to be replaced sooner versus later (my unit is a little on the older side). There was no push to make a decision after the quote but he did let me know I was free to ask questions. :) I highly recommend this small business if you want good, honest work.

We could not be any happier with the service provided by your staff. From the first phone call with…read moreTyler to the service call with Kyle, we felt confident that Samson and Sons was the right choice. Thank you for faithfully providing stellar service in all areas.

I had 4 companies investigated a random, occasional shut down of my central AC. Only Samson figured…read morethe cause while others tried freon that didn't work and wanted to replace parts for $1100 to see if they might be the cause. Samson found the cause, finding some minor deterioration in the windings of the motor (loss of insulation) but explained we did not need to do anything, and motor could last 2 or more years with the smart suggestion, given motor cost, to wait until it didn't work. Competency, honesty with knowledgeable technicians is a hard to beat combination. I can recommend them without reservation.

I work for a property management company and Air Maintenance has been our go to for almost 15 years…read morenow. Whatever they do, they do well and exceed any expectations. We use them for about 250 properties and they have never let us down. They schedule and get the job done in a timely manner. I know that when I dispatch they will get the job done without hesitation. They always have the best pricing and service as well. Grateful for such a great team!

I've used Frank and his Team twice in the last year, based on the recommendation of another LOCAL…read morebusiness, and both times have been stellar. Both times fell right in the heat of summer, which is naturally their busy season i would presume. Both times he had a tech out within 24 hrs, and had both of my 20 year old AC units (2 separate properties) up and running within a couple of hours, for a fraction of the cost of replacing them. The tech Derek was knowledgeable, friendly, respectful and all around great representative of this company. Eventually i will be in need of replacements, and they have definitely earned my business. Highly recomend.

Very pleased. Fast, efficient, affordable. They show up on time and know what they are doing. What…read moremore could you ask for.

I highly recommend Roman and Gustavo. I found this company over 10 years by reviews on Yeps and…read morethey were best, reliable, honest. I live the service. I come same day, even late at night or early morning. Honest estimate, friendly technicians ,professionally done job.

Brandon was responsive and knowledgeable. He gave me several different options with a variety of…read moreprice points and quality to fit my budget too. Once we decided on a plan he was able to install the units very quickly and did a professional and thorough job. He completed the minor installation details and even cleaned everything up and demonstrated the proper use of the mini split units for me. I highly recommend Arctic Cowboy for a professional installation and budget friendly options.

The best customer service you will find for your Air Conditioning problems…read more Brandon and Kelly don't over-sell or up-sell, they just honestly share the results of their analasys to help the cudtomer make an intelligent informed decision re: repair or replace. I would never consider calling anyone else for AC service. These Folks offer it all: QUICK RESPONSE, GREAT SERVICE, COMPETATIVE PRICING AND NATIONAL BRAND PARTS. BUY HERE !!!!

Asked to speak with a buyer or project manager to inquire about a project. Lady up front hung up on…read moreme, wouldn't give me her name. Said I couldn't speak to anyone. Horrible service. First interaction with customers was awful, which should be exceptional. She has one job, and was unsuccessful at it. I asked for a name, email, or contact number to speak with someone. She said she couldn't do that.

Service requested not met including a no-show. Maintenance contract offers questionable discounts…read morewith no maintenance at all. Their technicians do not have any understanding of the history of the pending issues. Do Not Recommend

cool Willys came out today to flush my hot water heater. They called to confirm and they came when…read morethey said they would. the young plumber John couldn't have been nicer and more professional. it was a job well done from the initial scheduling to the actual maintenance. I would recommend them above any other company in Tucson. I will also be using them for my HVAC later this week

Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.