They have bad customer support. Inaccurate accounting of facts and names in recent news articles, overall seems to be a unreliable hub for information in Northern Nevada. read more

My classified ad was a total waste of money. One week into the ad running, I got locked out of my account and couldn't get tech support because I'm not a subscriber so there really is zero support if you run into issues. Also, when I used the "forgot your password" function (even though I didn't forget it), I didn't receive a reset email at all and it wasn't in my spam or junk folder. Besides that, I only got two calls from my ad and neither resulted in a sale. It's sad but true. I'll probably never place an ad again. read more

If I could give a minus review I would. This organization and its corporate owners, Gannett, are thieves. They are billing people over and over for subscriptions that have been cancelled. They are making offers of 6 month trial subscription for $1.00, then billing for a full price, full year subscription at the cost of $65.00. Then they run through a second charge for the same amount a couple of days later. Then they refuse to refund the customers money. Customers have had to cancel credit cards to stop their incessant billing, even after customer has ended their subscription and advised them to stop billing. They are committing financial fraud. Stay away from this and ANY paper published and/or owned by Gannett. There are current class action lawsuits in the works. I have also filed a complaint with State of Nevada, Attorney General. read more

I have been taking this newspaper for so long, as in many decades, I can recall when it was a real newspaper and did not cost an arm and a leg each month. The only thing more disappointing is their 'horrible' customer service. My 90 yr old husband does not go online to enjoy it digitally and never will. We have continued with the paper for his sake and I get so angry each time the price is hiked up! I am angry a lot! Seems every few months that little postcard arrives noting a new increase! They quote a price but that does not include a $5 added each month for 'bonus' issues that I am yet to recognize as a bonus issue. I do not appreciate that in these particular times, they do not extend any appreciation to their existing longtime customers. If you are new, you will get a deal, but if you are locked in with them, they will not give you a deal. It is SO hard to get new customers for a physical paper, don't they know it is easier to take care of your existing customers than find new ones? The tone of the paper has now changed with a political slant I do not enjoy. Miss the real paper we used to enjoy here in Reno! read more

Terrible customer service. I called to cancel my subscription because they raised my regular rate (it wasn't the end of a promo rate). I was on autopay and wasn't notified in advance of an upcoming rate increase. After I canceled, they continued to charge my card, so I called again and they said they had no record of me calling. The representative refused to refund the charge. I asked to speak to a manager, who also refused to refund the charge. I had been a long-time subscriber, first with the print edition then digital. But now they lost me as a subscriber with their awful customer service. Cannot recommend. read more

I'm glad they allow no stars! I canceled my digital subscription nearly a year ago and since they have my auto pay credit card info, they re-upped me for another year! Just like having a common thief walk up and steal $69 from you! It wasn't authorized but I couldn't produce the day I quit so I'm screwed! Shitty newspaper anyway! Make sure you document all transactions forever ! SF Chronicle tried the same thing! read more

Horrible horrible horrible service. They've charged me every month for the past year; I have called over and over to report that the paper has NEVER been delivered to my mom in assisted living. I am out of state and each time I have been reassured the problem was solved. The paper was so important to my mom before her dementia took over. These last difficult months would have provided her solace, by being able to lose herself in the paper. After arguing with the supervisor for almost an hour, he is refunding a portion of what I have spent- to never receive a paper. It's criminal. They should be shut down. read more

What is going on with the RGJ delivery? In the last month I have only two papers delivered as scheduled. I have called the customer service line every time I missed the paper & was told they would correct the problem. I still am not receiving it. Nothing. I even went to the office asking for help. This is not an easy task as they do not have a public entrance, but I was able to get inside. I have called & emailed Brian Duggan the editor (bduggan@rgi.com). Crickets. Is the paper going out of business? I think it seems that way. Jerry Rasmussen BTW they have moved to 80 W. 1st street. read more

Due to the high cost of delivery we scaled back to twice a week. Most of the time we don't even get that. I report the missing papers and receive an e-mail apologizing and stating it will be taken care of the problem and the carrier will be notified. Missed three times so far for January counting today. I called again and was told the carrier was never notified. On line account states we got a credit but all my bills have been the same price. Not sure when this credit is supposed to happen. So we canceled our subscription on 1-10-24 and received another bill on 1-11-24 for January. I would think it should have been stopped on 1-10-24 and not paying for another month. We never had a problem until they moved to Carson City. read more

So first off...I never review anything. These people suck. There is no way to actually get in touch with them and talk to a real person. I went to their building and no one answered the call box (during business hours). All I needed was to submit a name change petition. Finally got ahold of another news paper that could do it. GET IT TOGETHER RGJ... read more

These RGJ executives couldn't care less about our scathing reviews. They have removed personal contact, either by phone or in-person, as an option to their readers. Apparently there is no customer service dept any longer because noone can get the simplest of problems handled whatsoever. They still get a paycheck and don't have to do the work anymore. What are we gonna do about it, write a letter, send an email, maybe a bad review? They don't care about their reputation for heaven's sake, that's why they have less than 2 stars and not one reply from them to reviewers. They actually have no excuse cuz they don't have anyone they have to give one to. Just keep billing our cards! Why have all these phone numbers listed on line to contact them at? Not one of them is a good number! Isn't their a job for the person who could review and edit these publicly listed phone numbers? They're just wasting our time and energy so they don't have to be accountable. It's like the world is going on auto pilot and raising costs continuously. read more

We have bee subscribers to the Reno Gazette Journal since we moved here in 1999. It was a small paper, which is understandable, as Reno was a small city back then. I especially enjoyed the Wednesday edition for the food section. It had a weekly menu suggestion page with recipes. Not anymore. The living section in the Sunday edition had the weekday TV guide. Now it's just evening programming. With so many of us at home during the day now, you'ld think that they would list that programming. The classified ads are a joke now too. Almost not;. hing to look at there. If I had to guess, no one can afford to list anything with RGJ. It's way to expensive! Now we come to the good part. We moved to another address. Of course we had our subscription transferred here. The first 8 months or so, we had daily delivery. Now we don't! We are on, what they call, an open route. That means that if they can find someone to bring us a paper at the end of their route, we get one.(Usually between 11:00 and 12:00 noon!) Most often, we don't get a paper. I call the 800 number almost daily to report it. EVERY call is routed to the Philippines! I'm told that they will report it to their supervisor and to our local delivery manager, as well as the district manager. One would think that after 3+ months, it would be dealt with and fixed. But NO!!! I do have a local number to call. I speak to a woman named Mindy. This is only if she feels like returning my calls! Just in case anyone else needs that number, it's 775 788 6267. I'm not the only one on this route missing a paper. It's ALL of us! Just how hard can it be to hire someone for this route? I also want to mention, we don't live in the country. We're near downtown. Also worth mentioning, I keep being reminded by customer service that I can view the paper on line with my subscription. I have one cell phone. There are two of us. Have you ever tried to read the paper on a cell phone? Not easy or convenient. Not to mention not getting the food ads and coupons that come in Wednesday's edition. In closing, I signed up for the 13.00 dollar a month subscription. Having to pay full newsstand price of 2.50 for weekday and 3.00 for Sunday, you know we're out way more than 13.00 in just one week. I can't recommend this paper! P.S. I have repeatedly asked that the paper be left on the porch. I'm disabled and my 90 year old husband has a hard time taking the front steps. It's usually thrown in the yard somewhere. That's if we get it at all!!! read more

I sure hate to write this, as I like to support local journalism. Do not give these people your credit card number! I got a deal on 3 months online version, but had to give them my card number. I called the first day of the 4th month to cancel and they refuse to refund my money. I didn't sign a contract! Apparently it's impossible to reverse a credit card charge. Seriously! I want my money back!!!!!! Terrible way to do business! I had planned to subscribe again, when I have more time to read the news, but not now! Not EVER! Enjoy my $8, jerks! read more

My mom has been a subscriber since 1991, in Carson City. At the beginning of February she moved to a nursing home, and they have not been able to transfer the subscription. I am calling every day and the call center tells me to "rest assured it will be delivered tomorrow." If they can't get it transferred by Friday I will have to cancel it, which is really disappointing, since she loves reading a daily paper. They have also suggested she read it online, but as a 90 year old who is not very tech savvy, that is not possible. Too bad for local journalism. read more

Virtual assistants are frequently calling me to try to get me to renew my subscription after cancellation. I've asked to be removed from their call list but they refuse to do so. read more

I shouldn't write this when I'm SO MAD, but I have been trying DESPERATELY to get in touch with these people and after holding for over a half hour and waiting for another 10 minutes for them to try to pull up my account, I got disconnected! I needed to do some research on Reno and was forced to "subscribe" for $1 a month for the first period and then it was going to go to $6.99 a month (or something) going forward. I knew I only needed to read a couple articles and thought $1 was fair... but I was definitely going to cancel my subscription within a few days. Little did I know that they make it IMPOSSIBLE to cancel!! I tried to chat with them to cancel first but the wait was too long (I can't remember now, but maybe 20 minutes).... then I called and the wait was 18 minutes....so I emailed. I got a response days later and they said "thanks for the correspondence, we'll pass it on... and here's the number to call"! So of course I don't have peace that the matter will be taken care of. It's been 5 days since I first started this process and my account is still active. So today I decide to try calling - wait time 31 minutes - but I waited all that time to talk to a customer service agent.... fine... as long as I was going to have the account canceled, it would be worth it (over and done!) . But what happened was NOT that... it WASN'T cancelled and it's NOT over and done! Let me preface this by saying that I usually have NO problem with foreign outsourced call centers... I am naively happy to move into a global economy.... but this call center was terrible! I could tell there were people packed in a tiny room - the headset mics were poor quality and picked up all the ambient noise in the room - the representative's breathing was HORRIBLE to listen to! Then to make matters worse, the man (or woman?) I was talking to had NO IDEA what he/she was doing!!!! I tried to be patient but after 10 minutes of him asking me the same questions over and over (and the wrong ones) to try to find my account, I finally asked for a manager. He/she fought it for a long time saying they wanted to find my account first. I stooped to begging and they said they would transfer me .... and then promptly disconnected the call. WHAT?!!! NO!!!!!! I've scoured the Reno Gazette Journal and USA Today pages looking for a reasonable way to talk to someone about this and there is NOTHING. The only thing I can do is go back through the phone - the wait time is now 33 minutes - and get another untrained person. This has SUCKED UP MY LIFE ... and I'm SO MAD!!! Worst service EVER!!!!!!!!!!! CANCEL MY STUPID ACCOUNT!!!!!! read more

Web site is in capable of processing credit cards - tried 6 times over 3 weeks and still will not process a card correctly that works fine at any other site including Amazon. read more

The quality of the service has steadily deteriorated over the last several years. They have now dropped Saturday delivery all together. They have failed to deliver the paper at least one of the remaining days each week, including four of the last four Sundays. They have also managed to make it totally impossible to reach a human anywhere in Reno. If you go to their well hidden office at 80 West Liberty in Reno you will find the building Locked. read more

I subscribed in 2016 to home delivery when I first moved to Reno. The paper has gotten smaller, and smaller, AND the monthly subscription price kept going up. They want over $50 a month for an average of 10 pages of newspaper. I called to change my subscription to an on-line only subscription. I went to log-in and could not!! I called customer service and was told my account was in pending stage and to try again tomorrow!!! I asked so I have no access today and was told 'Yes' WTF Punishment for reducing my subscription, really?? read more

Have been trying to call them since this morning about my subscription. Could not get a living person. Website says closing in 5 minutes. In my opinion, they have been closed all day. Thinking of canceling. read more

I can no longer read this paper. Their writing ability leaves a lot to be desired. It seems every time that either my daughter or myself read the hard copy or the on line stories, we find numerous grammatical and spelling errors. This is on top of inconsistency in their facts. The ONLY reason I continue my weekend subscription is for the Sunday ads and coupons. I have started taking the Sparks Tribune in hopes that this paper is better. I really don't want to give this newspaper one star but I cannot post this review without out one. :( read more

Cancelled paper subscription after 1 mo.Without my knowlege they switched me to digital and have attempted charging my cc 3 times in last 3 months resulting in $25 Overdraft each time.Contact with customer service 3x no resolution! This has become rediculous! read more

My father died having never received a single home delivered paper I paid for in December 2019 (Christmas gift), despite so many complaints in 2020....and finally I cancelled it in August when he died. I was promised a refund, which never happened. Last week I was on their dialer twice in a day, and I would tell no one to get the RGJ. Just use Google and other sources. This is about poor service and not content, which is rather anemic anyway. Online content will kill the paper, and has been, which must have been why there must have been no paper delivery person to get it to my dad; how sad. Stay away from RGJ. read more

I had a poor experience with Reno-Gazette Journal. They lied to me. I called to cancel my subscription a few months back and they talked me into a promotional deal of $1.49 a month through December 21, 2021. They started billing me for $7.99 a month. I contacted them and they said my promotional deal has expired. No they lied to me because the man I talked with had to sell me hard to keep me on as a subscriber and I wrote the date down in my calendar book. I wouldn't normally complain but being on limited income, $7.99 isn't a drop in the bucket for me like most people. Julie Dwight read more

Delivery issues since day 1! I should have read all the reviews before I signed up. If you call about it you end up talking to someone offshore who says "oh, we'll take care of that right away...someone is on there way now"! They NEVER come to deliver it!! And, they can't seem to correct the problem. Sad, because we want to support local but your not treated as a local. And doubly sad because my dog looks forward to retrieving the paper on Sunday mornings:( read more

The worst customer service and delivery. The only thing they do well is billing even when papers are not delivered. If you cancel, they continue to bill you. RGJ can't provide delivery or take calls regarding delivery issues, but they will certainly bill you. No paper for 5 days and calling each day is futile. I would never receive this paper except my 84 yr. old mother looks forward to it each day. You would think with all the delivery issues, someone would at least attempt to provide better customer care. read more

re: delivery ---as a 30 year subscriber i am disgusted with delivery in last several months--- i live on common sparks street with no deterents to driving by my house. the paper simply is not being delivered-- when i call to notify they lie through their teeth saying it will be late- Not true-- that they will send notice to management - Nothing comes of it-- that paper will come tomorrow Lies-- that delivery person will be notified- is there Even such a person??-- And that i will get credit - 20 cents/ a paper. What a crock; thats putting it mildly !!!--- in sum-- long promptly paying customers should not be treated this way--but it seems management doesn't care as long as their money is bottom line! it is too difficult for this senior to read on line-- i Just want my morning hard copy!! i Know i am not alone with this !! read more

The Reno Gazette Journal just raised the price on their Sunday paper by almost 50%. They are now entering the cost neighborhood of the New York Times. Apparently those in charge of raising prices have not read the paper. Because of delivery problems and poor content I went from a daily to a Sunday subscriber and finally gave up on home delivery. Now, my local paper will come from San Francisco and New York. This is sad. read more

The RGJ's customer (no)service must be by design. $10.00 phone charges waiting for a rep to assist me. No one ever answered. Finally got through to a rep by their chat online. As soon as I canceled my subscription, my credit card was immediately charged anyway. I tried to use chat again and was blocked. They have nothing to gain by this unprecedented abuse of their customers. Now I must wait for their erroneous charge to post (after pending) and deal with the CC co. Sick and creepy. read more

Again I must give this typical Reno business a bad review. They do nothing to get a better review. Just this week, they have missed my delivery 4 days. So 4 out of 7 days, no delivery of my paper. So not only a terrible newspaper, they don't even try to deliver it much anymore. So save your money. read more

Haven't received a paper in 8 days, when calling their customer service numerous times, hangs up in middle of call (not a live person obviously, unable to reach a real person). Not worth the money. read more

If there were zero stars that's what I would rate their home delivery service. We have had two threats from the delivery person as to where he is going to put our paper like it or not. This person doesn't know that my husband has a handicap or for that fact that he is Veteran. But the delivery person wrote us stating he would rather us cancel our subscription than deal with our two day a week paper. He said he didn't need the BS of delivering to us. now to let you know we canceled our subscription before because of lack of delivery service. We received our paper maybe twice a week, but we would get missed at least 3 times during the month. We would call tell us they would credit our account, but we wanted the paper, NOT the credit. That's why we subscribed. So after calling about our missed papers, we received a note wrapped around our Sunday paper, then a TEXT from the delivery person telling us to cancel our subscription or he will put our paper wherever he wants and we should "Deal with it". We called the subscription department and waited for a week. No acknowledgement, so my husband called back to get the person in charge of the district Manager. They told us the Regional director.... Called that number 7 days ago, guess what? Still no phone call back from anyone about an employee they hire, whom has threatened a customer twice, and they also gave out our private phone number to the carrier. Has anyone had this problem? read more

Does anyone read the Reno paper anymore? If so, I wonder if they're as disappointed as I am. We subscribe and I've noticed the RGJ just keeps getting smaller and smaller. Other than the Events listings, Obits and Police reports, most of the stories are either yanked from the AP Wire or other services. I do appreciate our few local columnists. Also, the delivery service for subscriptions in my area is excellent. I always try to read the restaurant reviews. More and more, the paper seems to function largely as a cheerleading section for casino and downtown interests. How tiresome. With the popularity of Craig's list spreading, the RGJ classifieds are used much less than they used to be. It's no wonder either when a friend of mine must pay $160 to run a bare bones classified of just 3 lines for 2 weeks, to advertise an apartment for rent. Recently, I spoke with a staff member who informed me that the RGJ's staff has been whittled down from over 80 people to less than 40. I'm ready for Reno to go to a weekly paper, or twice weekly, that actually contains real local reporting. It's about quality, not quantity. At least the Jumble is still included! read more

They have gone pay to play online. $12 a month for AP feed and worse than High School Newspaper reporting. Too bad the City of Reno can't sue them to stop them from using Reno in their company name, since 95% of their content is refeed from AP wire service. read more

we have called the number to report a delivery issue 27 times (when we finally started calling) for sporadic delivery, wet papers... the human we talked with last time (you only get to talk to a human if you select "cancel paper" in the recording) - told us she sees our "record" of previous reports (27) and would "walk this case up to management right now" to get the problem resolved. guess what? haven't gotten the paper the last 4 days, including sunday. the human said she sees that we're on an "open" delivery route - ok, so that means we don't always get the same delivery person - and that's supposedly the problem? so... rgj... how do you fix this? and giving us a 20¢ credit for a missed paper is an effing joke!! if it's "too late" to have the paper delivered that day, you are offered the choice of the credit or to have the paper delivered the next day - which has NEVER happened when we chose that option. and no matter how early we call in a missed paper - 5:30am - and the receding says we will have the paper delivered by 10am - that also has NEVER happened. oh but "we take these matters very seriously", so says the recording, and "your delivery person will be notified" - really, which delivery person? and you think they even give a sh...? or management? cost of the subscription keeps going up and now no paper on saturdays or holidays... and what's in the paper can be read in less than 5 minutes. sure, we can get the digital subscription but we're old fashioned and like sitting down and having the paper in hand to read. time to cancel - for real this time. read more

Big atta boy for the investigative journalism piece by Jason Hidalgo on the short sale abuses in the Reno Real Estate market. All city dailies are being squeezed by costs, competition with on line content and lower paid subscriptions. But once in a while, they shock readers with real investigative journalism that makes it all worthwhile. It deserves Kudos when it happens. read more

Customer service is the worst! Just want to pay my bill!! Less than one star if that's possible. Automated phone service is not user friendly what so ever. When eventually you get to the correct area there's a long wait time. Registration on line is not easy either. Went through the whole process and error message states to call customer service. Online chat, again a long wait time! And it seems like a group chat? I GUESS THEY DON'T WANT MY MONEY? ??? The person that delivers it is awesome! I'll mail him the money owed, he's earned it. read more

Worst customer service ever. During most of May no paper was delivered. We made over 20 phone calls to them and were told there was no distributor for our area and they would credit our account. They did indeed credit us a partial month, but then again no delivery and they credited us only 23 cents per paper, while charging us a dollar per paper. We should not have to spend so much time repeatedly calling them about their lack of service. The local office did call us back once, and told us most everything has been outsourced, away from Nevada, and the call centers don't know anything about what is going on. Just terrific. Wish they were not having a near total monopoly here.I do get better news service on line by reading papers from other cities. Their billing has been wrong almost every month and I have had to call. Wait times have been as long as an hour and a half to two hours, usually with no resolution! Additional commentary in May,2019 After continuing struggles with delivery and especially with billing, we have discontinued the subscription when the monthly price increased to an astonishing $43.00 per month. read more

Well, I hate leaving one star reviews, but this media outlet seems to have been on the downgrade over the past decade or so, and I'm afraid I have to agree with most of the other reviewers here. It's always convenient being able to check out the happenings around a city that I was once both a visitor and resident of, but the RGJ makes it nearly impossible to do so these days, unless you want to pay to read the news. What's even more of a joke is the "posts by others" section of their Facebook page, unless you like seeing almost daily uploads of some random saxophone player's video performances, along with too many close-up shots of bagels from a nearby peddler. The "comments" section that's attached to most articles almost always includes a one-sided reply from the staff. And speaking of staff...it seems as if they act like they're above the law...a couple of photojournalists in particular! Can't recommend. Try out This Is Reno and KOLO TV - they're free, even after reading only a few articles or so! read more

This isn't based on the newspaper per-say but on the customer service. I found a deal online where you could get the newspaper on Wednesdays and Sundays for $7 a month (I really just like reading the Sunday paper but a Sunday only delivery wasn't an option). They missed the delivery the first week. I called and said to send on Sunday and forget the Wednesday of the first week but they still sent it. Guess what my credit card charged me? $15.26. I will be contacting the Gazette during my lunch break. If they don't fix the mistake, I will be contacting American Express to fix this and will be canceling my subscription in less than a month of having it. I will say this. They sent me a $25 gift card to Scolari's with no note attached to it. Maybe because I reported problems? read more