Today at Nevada Spa & Billiards, I have the greatest Five Star Custimer Service Experience, finding…read moreand buying my first ever, chosen Stealth Pink Flame Pool Cue and Beautiful Athena Pool Bag. The prices were very fair, the selection was great and my experience was off the chart Exceptional. Thank you Sabrina for taking time with me and helping me with my new and very beautiful Pool Cue Stick. Thank you for teaching me that I can add a bolt in the bottom of my Cue Stick if I need a bit more weight. I felt Joy finding my Cue Stuck & New Bag and I Hope in my future, I will purchase a diamond table for my new home. I am a very serious pool player. I am working to qualify with my Pool Team, to go to Vegas next May 2027. Wish me luck! If you are looking for a business that really cares about you, please check out Nevada Spas and Billiards. Ask for Sabrina. This truly was a Five Star personal Experience finding my Beautiful Pink Flame Stealth Pool Cue Stick & Athena Bag. I will buy my spa filters here as well! Julie A

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

Robert Allen Pool and Spa have quality spas. They were very knowledgeable from start to finish. The…read moreset-up team was awesome and did a great job setting our spa up. They came to our home and made sure we set our spa up correctly and how to maintain it. They did everything they said they would and my wife and i are very happy with our spa. I highly recommend Robert Allen Pool and Spa.

Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Go anywhere but here. We bought a spa earlier this year. And the service has been nothing but lie,…read moreheadaches, and frustration. First out Spa was not working on delivery. It took weeks to get someone to call me back. The Spa is not even a year old. The spring on cover broke when pulling it down. I was accused of breaking it and the told warranty will not cover. When we purchased the cover per their recommendation we were told the warranty covers all of the spa including the lid. Don't trust their lies go somewhere else. Not worry the hassle, frustration, and lies. Biggest mistake was making a purchase here and trusting them. Shame on you Spa and Sauna.

Had an issue with our hot tub and was able to get a technician out to help us out Vincent was very…read moreknowledgeable and helpful. Hot tub running again. Thank you!

We had always wanted a hot tub but never owned one. Russ took a lot of time with us to help us…read morechoose the right one. Then he and Scott worked to get us financing at our desired payment. In comparing prices around town we got a great deal. The delivery crew was very knowledgable and asked a lot of questions to make sure it was set up in the bast place. After set up Russ came to our home to show us how to care for our tub and use all the features. Highly recommend them to anyone looking!

Three days ago I had a short phone interview for a repair tech position with the owner of the…read morecompany and he invited me out today for an in person interview. I arrived 5 minutes early and upon walking in and waiting for the manager, Zach, I was told that they'd already hired someone for the position a few days ago and apologized for not calling me. So they wasted a quarter tank of my gas and over an hour of my time for an interview for a job that was already filled. If this is how they treat their perspective employees I'd hate to see how they treat their customers.

Currently in the process of buying a house with a pool, I reached out and these lovely people…read moreanswered all of my questions. I'm not even an official customer yet but they were so kind and lovely. Without question I will have them help me open and close my pool. Great and competitive quotes for possible projects I would like to complete on the pool. I'll be reaching out to them once the season starts!

I've had to call them out twice and Everytime I get them out within 24hrs if not the same day. Very…read moreprofessional and reasonable priced

I stopped in to buy a few supplies for our Hot Springs salt water hot tub. They had exactly what I…read moreneeded, and the sales clerks were nice.

We paid over 13.000 for a hot tub they broke a corner dropping it during delivery it took 5 months…read moreto get it fixed then they bowed out 2 sides trying to fix it after quite a few months of calling they came and fixed 2 side panels and left our Hot tub looking like this!! Never buy a Hot tub from them they are the worst!!

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

A beautiful and clean Hot Tub store called Creative Hot Tub Designs. I was welcomed in with a smile…read moreby Tommy the Store Manager and Kylie the Spa Technician. I was there to see about a chlorine floater. Tommy the store manager told me about a promotion that Frog Ease Smartech was having. I signed up and was given a free floater....what??? I'm so happy. I also bought some sweet smelling Hot Tub scents and I am so excited to sit in my clean and beautiful Hot Tub with my new hot tub accessories. This is a family owned store with 2 locations. Thank you to Tommy and Kylie for 5 Star Customer Service with knowledge, humor and smiles. I am a lifetime customer. Julie A