The room was nice and very clean. The staff were responsive and professional. We were a little…read moreconcerned when we first stopped here but it was every bit as good as the Hampton Court that we stayed in all last week. I would recommend Quality Inn in Cleveland Tennessee to any traveler.

Slept well. Cot only fit right by the door and was a tight fit. Go somewhere else for breakfast…read more They water down their orange juice and cranberry juice. For the others I cannot say.

We have stayed here many times. Reasonably priced, clean rooms, and friendly staff. Great selection…read moreof hot and cold breakfast choices.

Horrible customer service. Emails advise you can change or cancel without charge yet we checked out…read morea day early and before checkout time due to a family emergency and they charged us anyway!

The control to our room was not turned on for us to control and the night was extremely miserable…read more I am a platinum elite customer and hotel has refused to compensate for the nightly charge. Very disappointing!

So here we are again in Cleveland, TN. We've been to TN 4 times now for softball: 2 Johnson City…read moreand 2 here. Different hotels each time. All the same chain. We arrived early in the afternoon having driven only from the Georgetown/Lexington area where we spent the night in a Hampton Inn. We were able to check in when we arrived - YAY! And and luggage cart was available and elevator waiting to take us up to the fourth floor. Most of our team was also on 4 - a few on 3. Which is fine. The first thing I did when returning the cart was check out the fitness center - BOO. At least this one had dumbbells - better than the prior hotel but nowhere near the luxurious and well-stocked fitness centers of our prior trips to TN. The good news - I spent all weekend at the field and didn't have the opportunity to work out here. I also was OK just getting plenty of walking in at the softball park as I've been overdoing my strength training. Our room was 2 double beds - nice and roomy, good TV, fridge, and coffee maker. Linens clean and spacious bathroom. The one bonus amenity was EAR PLUGS! YAY YAY as the ones I packed did not help much when I used them the prior night. These were life savers - but I still slept crappy to no fault of the ear plugs or hotel - just my hubby/roommate who snored horribly. I have learned not to even try and wake him to get him to stop. He 1. Yells at me as I, too, admittedly snore some times, 2. Gets mad at me and 3. Falls back to sleep and the snoring resumes in about one minute. Or sooner. Not time for me to fall asleep. Breakfast time! We had an 8:30 game and our alarm went off at 5:45. I went downstairs a little after 6 while hubby was showering. All I ever want is fresh fruit and coffee. Nothing more. I was 1 for 2. Coffee only. NO FRUIT. So I made time during the day to stop at Food Lion and buy my own breakfast food. I cannot remember a time a hotel did not even put out some apples. Really? Nothing? I don't think this is a COVID thing as other hotels have served apples wrapped in plastic wrap (totally unnecessary - just wash them before eating them!!) Location good, parking plenty, wifi free and no sign in needed (YAY!) But HUGE strikes for the lack of fruit in the morning and the size of the fitness center. Had we have stayed longer than 2 nights, I would have made due with the fitness center and got a work out in. But the breakfast thing would still be a problem. So not getting five stars - still pondering between 3 and 4 . . . The steaming hot carafe of decaf after an evening in the cold air was just amazing and perfect. 4 stars it is!

I would have been more than willing to give this Hotel a better rating if the VERY NECESSARY…read moreelevator had been working. This is a 3 Floor Hotel so it is not easily accessible right now for many people and many reasons. Room was very comfortable when we did manage to get into it. All areas of the room were very clean, nice decor and aesthetics. Bed mattresses did not disappoint. Pillows were a bit flat. Breakfast was better than I expected. *Egg Flips with cheese *Pancakes *Biscuits and Gravy (bland) *Turkey and Trad. sausage *cereal, breads etc. The cinnamon roll was delicious and best thing served. Coffee available. This Hotel is NO PET POLICY for those of you traveling with your Fur Babys.

Friendly, attentive staff; clean, spacious room; great breakfast with lots of choice, including…read moreturkey sausage and egg white veggie omlettes and a pancake maker! Bed were super comfy!