You should go here because of the service. After an unnamed rental service that rhymes with Davis…read morescrewed me on a reservation, I called Hertz and Jennifer saved the day. Thank you to her and Hertz for saving my road trip to Texas.

When I got my rental from this location the gentleman was very respectful and kind and I would've…read morehonestly gave a 5 star review. I left this location on Thursday since that day I was not able to find my wallet, due to my extended work hours I did not have time to search for my wallet until after the holidays. After retracing my steps and coming to the conclusion that Hertz was the last place I pulled my wallet out at I called the gentleman just to ask if anyone turned in a wallet, Morris paused then said "let me go check the back" and left me on hold for 20mins. I did not get suspicious until I return the call saying that he never got back to me and he completely changed from respectful and kind to hesitant and short, he then said "I don't see anything" I asked if they had cameras he says yes , when I asked if they could be review to see what I did with my wallet before I left he just says "yes". He never asked for my information or asked about any details of the day I was there until I asked how will I know the cameras will be review he states "I will call back and let you know" once again never asking for my information or any details about my visit. He finally asked for my information when I asked about the managers. Morris tells me that Candace Smith and Matt Johnson are the managers of this location. I only asked for the managers information so that I can worked them directly since he did not seem interested in assisting me. Morris tells me the managers do not have direct contact information and that he will be the one to reach out to them and this is where I get suspicious. Morris finally takes my information and says that he will follow up with the managers. Although I was suspicious I stay calm and respectful and did not accuse anyone of anything only just requesting details of the day I was there with my wallet. I do some research online and finds Candace Smith and Matt Johnson information. I first called Candace and left a voicemail on 9/09 at 2:39 PM I also called Matt Johnson at 2:42 PM and left the same voicemail explaining the details above. Due to Morris saying the managers do not have direct contact information I was not sure if the information was accurate so I also sent emails to the individual as well. Once I send the emails I finally hear from Candace, She Calls and said "this sounds very suspicious I will left me take your information and review the camera and I can get back to you in an hour". I was confident in her assisting due to her seeming as if she was willing to investigate my situation. An hour and a half goes by I have my phone sitting directly in front of me on my office desk and at this exact moment I was actually not doing anything and notice when Candace returned my call before I could swipe to answer the phone she immediately hung up, I proceeded to call her immediately and did not receive an answer. I left her a voicemail hoping she be able to get back to me soon since the have not even been 3 mins since we both attempted to reach each other. Candace did not get back to me on 9/09 instead she sent an email to me and Matt Johnson on 9/10 stating "She review the camera and can see that I put my wallet in my back pocket as I was exiting the building". On 9/2 when I arrive to Hertz I had just left car champions from dropping my vehicle off and I had to collect all of my personal belongings so I know I came into the Hertz building with Backpack on and both of my hands completely full So this is where more suspicion comes because I could not have possibly put my wallet away as I was leaving with both hands full. I called Candace immediately and asked her if she could tell me what she seen in the camera leading up to me putting my wallet away. Candace now state "after Morris gave you your ID back at the counter you put your ID in your back pocket" I asked Candace "Did I put my ID in my back pocket or my Wallet?" Candace now stats "you put your ID in your wallet then your wallet in your back pocket" I asked "On the email you said I put it away as I was leaving When Morris gave me my ID back I did not leave for at least another 10 mins So did I put my wallet away at the counter or as I was leaving?" She now states "you put it away before you left after Morris handed it to you" From here Candace was not willing to answer any more of my questions or review anymore footage she just told me if I wanted to review the Footage I would have to get a supeona. Since she claims I put away as I was leaving and I knew I had a ton of items to carry When I asked if she could review the cameras to let me know if I dropped it in the parking lot or as I was leaving. Although hertz have a front door camera point to the parking lot Candace state that I would have to "Contact Denny's which is in the lot next to the hertz building to get more footage". From here my suspicion is getting worse I still have not accuse anyone of anything I only been requesting information about the day

I had a GREAT experience at Enterprise in Mokena! Robert Kall, who is a trainee, was absolutely…read moreprofessional, patient, and helpful. He answered all of my questions and made sure I was comfortable with everything before leaving. I mentioned that the car was a little dirty, and without hesitation, he went and washed it! He even wished me a safe trip before I left. Those little things make a BIG difference in customer service. Thank you, Robert, for making my rental experience so pleasant. Keep up the great work! I'll definitely be back!

Bad experience, Yes, they picked me up but didn't have any small SUVs available which is what I…read moreasked for the previous day. They kept on lying saying we'll get one in 10 minutes, oh, that's for someone else. Their competitor picked me up and I rented from them. I would avoid this location!

I had to get a rental car due to my car being in the shop. I went to the enterprise in Homer Glen…read moreand dealt with a Johnny & Matt. They were extremely professional & helpful! Would come here again for rental needs.

Absolutely horrible experience. Bad enough that I had my car stolen and needed a rental. I was…read morethen robbed by Enterprise. After I returned the car I was charge for tolls with very heavy "administrative" fees the Enterprise added on. I added the rental car plate to my tollway account and after I was charged the fees I spent hours on the phone with the tollway to get the required reports to submit to Enterprise to prove that the vehicle was listed on my toll account. Because I had to extend the rental, I had to also extend the dates of the plate on my tollway account. Even though I had proof in the report and received confirmation from the tollway that I should not have been charged, Enterprise refused to submit the claim to the tollway. It makes me think this was very intentional and they just wanted to make more money off of me. I will never use them again.

DON'T RENT FROM HERE, GO TO CHICAGO O'HARE INSTEAD…read more Personal experience today (Aug 6, 2026) at this location: Middle age White woman in the Avis counter did not let me rent car without Car Insurance. She told the young handsome Black man that was helping me that I needed to pay $17/day to get Insurance, I told her that that add-on is NOT insurance, it's COLLISION COVERAGE, for damage to the corporation rental car; the coverage does not cover medical or liability to other property. She said I would not get the car without COVERAGE, that it was "the Law" in Illinois to have it. Bullshit! If it was mandatory, it would be required in the bookings/reservation process!!! I'm going back home after taking an hour to get here via PACE bus. Folks, the enshittification of business in AmeriKKKa is real; don't let people tell you otherwise. This review originally written in English (USA) language. It is my opinion based on personal experience and dealing with this business entity. If you don't like it, then you need to wake up and get educated.

TERRIBLE customer service and trash owner! The lack of effort and compassion from the supervisor…read moreand owner was baffling. Cancelled my reservation while I was headed to pick up vehicle, then had the audacity to say 'well your doctors office doesn't call you to see if you're still going to make your appointment'. Completely uncouth, with bad attitudes. Definitely lost a 13 year customer. Terrible business for the Orland Park community!

The best place in the business!!! Hooper's Basketball Club use the vans every year... Customer…read moreService is the best around...

From the owner: Rent 12 to 15 Seat Passenger Vans Van Rental…read moreAuto Rental Big Events, Weddings and Moving Kids Into College Family Owned Company with Personalized Customer Service Over 30 Years Experience Services: Van Rental (12 & 15 Passenger) Auto Rental (Compact, Mid-Size, Full-Size, Mini Van) Brands: Ford Chevy Dodge Nissan Location Facts: Just West of the Louis-Joliet Mall Between 55 and Lily Cash Plaza

The whole experience from the call to picking up the vehicle was a pleasant experience…read more I had called around to different rental companies and I also went online to see if it would be quicker and easier. I was so frustrated and ready to give up. Then I called Blue Oval Rentals, my call was answered by a very professional and cordial employee. I did not have to listen to recordings, go through prompts and enter a bunch of information just to get quotes. The process was quick and delightful. I have recommended Blue Oval Rentals to family and friends and I will continue to use them myself.

I can't say enough about Blue Oval Rentals! Our car broke down in Coal City, and when it was at…read morethe mechanic (Bob's Advanced) Blue Oval was recommended for us. From my call until we were driving away, it was 30 minutes. They brought the car to Bob's Advanced in 15 minutes and took car of my two daughters and I on one of the hotter days of the summer when our own car overheated. Our car repairs took a couple of days, so when we went back to our home in Chicago, Blue Oval was in regular contact with Bob's Advanced and had an update on our car as we were trying to plan for how long we needed the rental. When we were coming back from Chicago, there was a slight delay in our car repairs, and we needed to switch out rental vehicles for one more day (because our original vehicle was already reserved for another party), so Blue Oval seamlessly got us into another vehicle for the last day. Their level of customer service was top notch, and I wouldn't hesitate to rent from them again. They are the epitome of small town customer service and a great business with a variety of rental vehicles.

Very unprofessional, these people are ridiculous you reserved a vehicle, I get there the vehicle is…read morenot there, took my deposit 250, wait.............. Let us run your credit, oh we're sorry you will be refunded, LIES!!!!!!!!!!!!! The guy told me it would be refunded in 24 hours, Nope 7 days!!!!!!!!!!! But, I didn't receive a vehicle. Why do I have to wait 7 days but you Instantly took my money. NEVER AGAIN!!!!!!

Terrible Rental Experience. Rude staff member. Probably because he's the only one there. Didn't…read morehave the vehicle type on the lot, then claimed some lame excuse about his computer and my reservation. Left and went This Budget/Avis location was previously a a fast food building & lot. They are understaff, and never seem to have the right vehicles, or properly trained staff. For car rentals use the Enterprise locations about 1 mile east and 1 mile west. I rented both locations and they have the vehicle inventory and staff that make these rental locations "reliable"..

3 and a half stars but given the benefit of the doubt to four…read more. I decuded to take a vacation out to Ohio. my old V8 Dodge uses way too much gas so I originally was going to get a midsize SUV.. just for comfort fit a Toyota RAV4 and Nissan Rogue. the RAV4 need an oil change so I got an upgrade to a luxury SUV a Buick enclave... nice vehicle very comfortable lot of power almost one step below a Cadillac I was quite pleased with it except for one problem I paid the 2499 to have the XM radio turned on but apparently there's a problem with it they could not get it turned on at all they said wait a little while it should kick in..it never did it stayed on the preview channel the whole time but it was all good cuz where I was traveling we're big cities and there's plenty of classic rock that I like on route and all the way across... so I got there to check in when I said I was going to and it was a relatively easy check-in process I did not have any problems at all and it was all good and I was on my way I was able to leave my vehicle there no problem at all nice and safe.. I hear all these horror stories about rentals and everything and I didn't have any trouble at all. had a reservation number this location in Orland is very helpful for the most part.. as far as the vehicle the only drawback that I had found was it was not cleaned prior to my accepting it had just came in and the find out that the car was supposed to have my oil change it was fine they get a quick wash off of it but didn't do much to the interior but it's okay it was a little some garbage on the floor and some other stuff but no problem. most of the time they usually detail I'm out like a new car wiper down armor-all and Windex the windows and everything but it just came in and it was fine I got in and got out I want to get going without waiting hours an hour or so no problem... The 2020 Buick Enclave is about one step below a Cadillac CTV very comfortable V6 has plenty of power was really surprised good gas mileage too lot of room tons of power accessories.. I did like the heated seats and the Bose speakers.. so I had no trouble the whole time I used it. put a total of 1273 miles on it over 4 and 3/4 days... I use Enterprise quite a bit I've always had good luck with them some people say they don't but all the times I've had to rent a car I've always had no issues at all no horror stories the credit card get charged for the amount that I say no hidden charges no-nonsense but then again I don't do a debit card I use a real credit card.. fact it was a little bit dirty and also the fact that when I received at that accent did not work no matter how they tried I also received a $45 discount which I appreciate it... now I know for a fact some enterprises are good and some are bad but I do definitely recommend this one I would definitely if I need one locally uses facility again.. it's right next to georgios banquets and a Quality Inn hotel formerly a comfort Inn off of 159th Street by Orland Park... the nice thing is when I picked it up and returned it I dealt with the same person and I have to say the professionalism in the easygoingness of Nasar Abdrabo should be noted.. thanks for another good car rental experience.

Being charged for a full 2 days when returning in the car after 30hrs. Was recommended to rent from…read morethem while having my car serviced. Having no control that the repairs took longer than expected I was charged for 2 full days. Any overages should be pro-rated and not a full day as soon as 24hrs is up. I know it's their policy but it sucks. I know they won't change it and don't care so I just won't rent from them again. If I wasn't charged for a full 2 days I'd still rent from there but screw em. Loss of future revenue for them I guess.

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

Arrived at 12pm to pick up my rental and door was locked. Facilities closes at 2pm, so no one at…read morethe branch is unacceptable. Work for pharmaceutical that uses National exclusively. I've rented from this same location a number of times. Really hoping this is a one-off but customer experience at this location has been very touch and go. Corporate should evaluate the staff here and rehire accordingly